Store Liverpoolfc Avaliações 

Dreadful customer service
I have just contacted LFC regarding an order I placed for delivery on 8th June. I have tracked my order with DPD and they say they have been given details of the order but have not received the actual parcel from the supplier. In my live chat with Lianne she told me that she could not track my order for five days and refused to refund it. She ended by signing off the chat even though she must have been able to see me typing a reply. Very poor customer service.

Having ordered many many items from the club store I know that sometimes delivery can be slow however, this has gotten consistently better over the past 12-18 months.

Most recently I ordered a childs kit with printing for a birthday present and within an hour of it being worn the name & number were peeling off. Within 10 minutes of being on live chat I'd been given return details, timescales and a genuine apology.

We all make mistakes but they don't define us, our reactions to them do and Liverpool's online shop could not have handled the situation any better. Thoroughly impressed.

Placed an order on 25th February which didn't arrive. Queried this and was told that the items had been delivered and to check they hadn't been left in a safe place, and to call back 1 week later. Called back, after first checking the Hermes website, which clearly stated the items were missing. Was told by Stef they would re-process the order. They didn't. Rang again, was told by another person (Lianne) that the items were all still definitely in stock and she would re-process the order. She said she would let me know if any items were no longer available. I heard nothing. Contacted them again, was told every item was now out of stock and they would process a refund. Have been in touch twice since then, but still no refund. Absolutely dreadful customer service.

I cancelled an order 3-4 weeks ago and was told a refund would be processed within 5-7 days but after chasing twice I just keep getting told to wait another 5-7 days. It’s shocking customer service, no one seems to know what there doing or want to help me. Won’t be ordering from this website again and will be contacting my bank for the refund which I keep getting promised but never gets processed. Makes me wonder how many other people they say this to who don’t check there account. Basically theft.

nous avons commandé des articles pour un anniversaire et nous n'avons RIEN reçu.De plus,quand nous envoyons des mails, on nous répond que l'adresse n'existe pas.
Vraiment NUL

Ordered a shirt that ended up being to small but they will not accepted it back due to having a player name on it. So £70 down and a shirt that is to small. Absolutely disgusting

I ordered 2 shirts on 28th Nov as a Xmas present.
Not arrived by 16th Dec and so I had an online chat with them and told that they must have been 'lost in the post', but the order had been raised again.
Not arrived by 20th Dec and so had a 2nd online chat; no explanation but the order raised again with 'priority' to arrive by 23rd Dec.
Not arrived by 23rd Dec so 3rd online chat; told that I should not have been told 'arrive by 23rd as the Xmas deadline had passed'. Also told that the order could not be cancelled as it had been processed at the warehouse. I then went to an LFC store in Liverpool and purchased items.
Original items still not arrived by 4th Jan so 4th online chat; I asked that the order be cancelled and my card refunded and that was done, despite being told earlier that it was not possible.

Made an order for a hoody and diary on 25th November 2020 and received an email promising delivery within 7 days. Received nothing and emailed twice before receiving confirmation on 14th December that the items had been lost by the courier . The items were a xmas present. Received a further email stating the courier will let me know by 23rd december if they can find it!!!. Requested the order was resent on the 14th December so that it could be received in time for xmas. On the 20th December received an email stating the item would be resent. Heard nothing until 24th December. So contacted them again to be told it hadn't yet been sent!!!! Then received an email at 2pm on xmas eve to state the item had just been despatched. Never buying from this site again, really poor customer service!! Would be embarrassed to represent this store! Wrapped up the live customer chat page listing all the failings as a gift for the huge liverpool fan!

Spent a long time on web site trying to arrange delivery to another address, which is not as easy as it sounds compared to well run sites. Thought it was all sorted but no. Confirmation still came up as my address. It was a sizable order. Tried to contact customer service but no one answers. Tried email links but it is only generic answers to questions. I want to change a flipping address simple with many companies

Ordered something on 27th November for a birthday on 17th December...feel like that's ample enough notice. 2 weeks after receiving no updates on my order I chased them to find out where it was. I was told they were going to "check it was in stock". Surely they should've done this when it was ordered? I was told "it'll be in stock tomorrow and dispatched then, you'll receive an email tomorrow confirming this". I didnt receive said email so I contacted again to cancel it as I was reluctant to believe it would turn up on time now. They then email me 2 days later saying they've had to cancel the order as its not in stock! Firstly, how can they take money from people and then just hope the item is going to be in stock within a couple of weeks?? And to not contact me to inform me of this until I chased them? Theyve since explained it had quality control issues...ok so is it quality control or is it out of stock? The item is STILL IN STOCK on their website?! Excuse after excuse and now waiting another week for the refund...

Awful service.
I bought a junior large shirt (age12-13) for my daughter (aged 12). It arrived promptly enough but the size is ok for an 8 year old. Because I had the shirt customised I cannot return it. Having spent £65 I expect better. My advice is to by 4 from ebay for the same money, at least you don't feel robbed.

Delivery took a little bit of time but was to be expected with how delivery times are in Ireland, liked the products I received so no major complaints

Very poor customer expression on this website.
I ordered 2 items but received only 1, they resent the item lost, but when I received it, the item was faulty! And what? I have to pay to resend the faulty item to them!
How a company like that can offer a poor customer service like that?

I have made two orders in the last month(November 2020). Incredible service, on both occasions ordered in the afternoon, goods picked, packed and despatched that day. Both delivered the next day.
What can you say, incredible service by Liverpool online store and Hermes parcel carrier

I ordered some expensive items last year, and it took a while to get the order sorted and sent.
This year it has been a much better experience. The item I order arrived within 4 days and was really well packed.
Well done LFC Store!

Excellent !!!!!
Ordered very late on Friday night , great price as had 30% off. Received my item Monday and that was without paying for premium delivery. Was very pleased with price, items and delivery times. Will be buying more Christmas gifts from Lfc shop.

Liverpool has the worst customer service possible. Can’t alter an order even 5 seconds after it’s made so they make you wait 2 weeks until you receive the order to send it back for an exchange which takes 3 more weeks and you have to pay your own pricey international postage only for them to not do the exchange at all & I received the same exact Jersey in the mail 2 weeks later. All that time & money for nothing. So now a month & a half later i am nowhere near having my order corrected & they refuse to give me any sort of refund& want me to send it back again on my own dime. They said they might be able to reimburse me for the second shipping cost after the fact. Might. I don’t trust them at all. Absolutely terrible customer service. They should be fixing their mistake and making things right.

Waited a month for a £130 shirt (the vapor home kit with all badges, name and number) and it arrived with the club world cup badge not in the centre. Awful, had to pay my own money to send it back so now the shirt is £139..... Great.....Who knows when it will actually arrive again....awful service. You can clearly see from the picture I sent that the badge is off, so I paid to send it back for them to throw it away (my name on the back)? Ridiculous.

Preordered the kits - spent well over £200 - shouldn’t have bothered should have just went to the store or even better a sports shop, because they took a weeks after release date to be shipped.
Only good parts were they did keep me informed about stock and that there was a delay. And another good thing is Cos I’m a member I got 10% off but still bit disappointed that I preordered weeks before, and everyone was walking around in the kit - and my boys were confused why they didn’t have theirs even though I told them I preordered it.