& Other Stories Avaliações 1.187

Altid alt for lange leveringstider

Tried to return an online purchase in the 5th Avenue NYC Store. The manager refused to accept the return claiming she couldn't sell it. I only had the necklace for a week. I put it back on the card after trying it on. I bought 2, inadvertently, and even kept one! The manager refused to take it back. Poor manager. She can't make executive decisions. A drone of fast fashion.

Do not trust this company. Ordered from them. Took weeks to arrive. Had to return one item and they did not refund me. Don't answer anymore. Absolute frauds.

Ordered £319 of goods on 22 April. After waiting a week for delivery, the tracking was updated saying the parcel is being returned to their warehouse.

I contact customer service and they tell me to wait 14 days for the parcel to reach their warehouse and a refund to be processed.

What sort of company thinks it’s reasonable to hold a customer’s money on an order where they’ve breached the contract since they won’t be fulfilling the order?! I’ve pushed back 4 times and they keep spewing the same response expecting me to wait 2 weeks.

The fact that it’s not arrived at their warehouse yet is irrelevant to their contract with me and their obligation to provide a refund, yet they’re using it as an excuse not to do so. I’ve now opened a PayPal case against them.

Ich hatte am 29.04.2025 um 9:10 einen sehr unzufriedenstellenden Anruf mit dem Kundenservice. Der Mitarbeiter war unhöflich und legte am Ende einfach auf wo ich am reden war. Ich wollte mein Paket stornieren da es nach 10 Tage noch nicht geliefert wurde . Leider erhielt ich keine Hilfe. Der Kundenservice sollte dringend verbessert werden!

Achtung bei Retouren werden Fehler seitens & Other Stories nicht korrigiert.
Mir wurde bei einer Rücksendung von zwei Artikeln ein Artikel nicht gutgeschrieben. Daraufhin schrieb ich den Kundenservice an. Der teilte mir mit, dass letztes Jahr angeblich eine E-Mail verschickt wurde, in der es hieße, dass Retouren nachträglich nicht mehr korrigiert werden. Ich bestelle dort nur als Gast und habe die E-Mail natürlich nicht bekommen.
Die Kundenservice-Mitarbeiterin meinte dann, meine Anfrage wird abgelehnt, ich solle mich nicht mehr melden und beendete das Gespräch ohne ein Wort.

Traurig, wie unfreundlich man vom Kundenservice behandelt wird, wenn man sein Geld für zurückgesendete Ware wieder haben möchte.
Ich werde dort nicht mehr bestellen.

Würde gerne 0 Sterne geben. Komplett falschen Artikel geliefert. Aussage Kundenservice: ich soll einfach nochmal bestellen, Umtausch mache man nicht. Dass ein komplett anderer Artikel kein Umtausch ist, gilt wohl nicht als Argument.

Hopeless customer care, you cannot contact them and will never order from them again. I was given a return label and the print was so small and badly printed. I wanted to confirm the UK return address in Bedford. The chat box told me where to drop off but could not give me one simple answer. After 20 minutes of stupidity, she said the address was in Tilburg.... If you want to go mad shop with this store on line and try and return. Phone number contacts are unobtainable and customer services refers you to store location. Frustrated, just a little.

Horrific customer service. Their return terms and conditions were unclear, they didn't respond to my emails and a month later I called them and have never had such a rude interaction with customer service in my life. They kept trying to insinuate I had done my research and that I was being difficult, after an hour I got passed onto a manager who I believe is called Megan. She had a very aggressive tone with me and said she wasn't going to argue with me, then continued to argue with me. I said she didn't let me finish speaking and she's not hearing me out. She was contradicting herself with what she said and when I pointed that out she got angry and hung up the phone.

Now I can't return my £160 item due to their horrible customer service.

Ordered from & Other Stories over a week ago — still nothing. No tracking, no update, no helpful customer service (unless silence counts as a service now?).
Finally received a message that can only be described as elegantly rude, informing me the order is ‘delayed’. No apology. Just… delayed.

J’ai déjà connu des retards de livraison par le passé, mais cette fois-ci, tous les délais ont été largement dépassés.
J’ai passé commande il y a plus de deux semaines, et mon colis n’a toujours pas été livré au point relais.

Ce que je trouve inadmissible, c’est qu’on me demande maintenant d’attendre encore une semaine supplémentaire avant de pouvoir envisager un remboursement.
Je comprends parfaitement que des retards puissent survenir, mais dans une telle situation, on attend normalement une prise d’initiative rapide : soit une réexpédition du produit, soit un remboursement immédiat après deux semaines d’attente injustifiée.

Et pourtant, ce n’est pas le cas. On me demande simplement d’attendre encore…
C’est incroyable. Ce sera la dernière fois que je commande ici!!!

Bezahlung nur mit Klarna möglich. Hilfe angemailt. Mailadresse gibt es nicht. Bei Kundenservice 15 Minuten in der Warteschlange. Erfahrung weitergegeben. Lapidare Antwort: Schicke doch einen Screenshot an den Kundenservice (was ja nicht ging, weil die Mailadresse nicht stimmt). Ganz schlimmes UX Design. Ich gebe auf...noch bevor ich bestellt habe.

I purchased a pair of leather boots from Other Stories for £155 (down form £175 with 10% discount). Within a month the boots had warped and gaped and were totally unwearable not to mention looked terrible. The paper receipt had been thrown after a month of wear, as you’d expect to do when you invest in a quality product, but I had a digital receipt from Amex detailing geolocation, date, value, store and transaction ID. I took the faulty boots to store and asked for a refund. They blatantly refused despite my evident proof of purchase and said I could take the credit note or nothing. I felt cornered into being forced into nothing but the faulty boots so I took the credit note. I’ve now realised you can’t even use the note online, but only in store therefore I can’t even share it with friends. I feel so cheated when I had clear solid proof that I am left with a store credit note of a substantial amount of money for a shop whose products I do not trust and will never buy from again. Terrible customer service and loyalty approach. I strongly recommend not buying from this shop.

Man kann aktuell nur mit „Klarna“ bezahlen, obwohl alle anderen Möglichkeiten, wie Paypal, etc. aufgelistet sind. Egal, wie oft man das versucht, andere Zahlungsmöglichkeiten zu wählen, kommt man immer zu Klarna. Der Kundenservice konnte mir auch nicht weiterhelfen. Das ist bestimmt so gewollt, wenn man bedenkt, dass beide Unternehmen schwedisch sind. Eine Frechheit. Ich habe auf den Kauf verzichtet.

I ordered 3 items from them. Only 1 was included in the box delivered to me. They refused to send me the missing items or refund me because the system would not allow it. Apparently the weight leaving the warehouse and weighed by evri matched. I’m not sure how this is my problem or why it means I cannot get a refund?! I didn’t receive the items what the parcel weighed when it left the warehouse is irrelevant! I will never purchase another thing from any of the H&M owned stores.

Beställde ett klädesplagg på en söndag och valde PostNord paketbox men upptäckter efter beställningen har gått igenom att leveransalternativet har ändrats till DHL hemleverans. När jag vill avbryta ordern är ända möjligheten att konkta kundtjänst som öppnar kl 8 på måndag. Jag ringer när det öppnar och får till svar att det inte går att ändra leveransalternativ och att beställningen bara kan avbrytas upp till en timma efter den är placerad. När jag frågar hur jag skulle avbrutit beställningen när deras kundtjänst först öppnar dagen efter får jag till svar att det inte går. Mitt råd är att välja ett företag som värnar om sina kunder så något blir fel med beställningen.

Had a bad experience ordering online - paid for Express Delivery which is 1-2 business days. The order didn’t arrive until a week later. Updates on the UPS website were very frustrating as each day it said it would be delivered that day. Customer service is abysmal, no one ever follows up, just tell you have to wait and there is no possibility to cancel the order and get a refund. Don’t bother shopping online!

Expérience positive, pour ma part.
J'ai acheté une veste en laine dans leur boutique à Bruxelles et elle est bien taillée, confortable et composée à 80% de laine.

Suite à cette bonne expérience, j'ai commandé sur leur site deux hauts et un pull. De nouveau, très belles pièces, mais un des hauts était trop petit. J'ai suivi la procédure pour le renvoyer, mais je n'ai pas eu de nouvelles de ce renvoi pendant un mois. J'ai donc contacté le service client. La dame qui m'a répondu était très aimable et parlait parfaitement français. Elle a immédiatement effectué le remboursement.

Love(d!) the product and used to be my go to. Bought stuff in recent 20% off weekend and needed to return.
Firstly need to do their work on line telling them what I'm returning then the link to return linked to COS (didn't notice till I'd handed over to post office). When I realised was very worried that my returns were lost and therefore no refund ..was very anxious.
To be fair I did get a timely response from customer service though when speaking to them really difficult to get them to understand my issues and give me confidence they were proactively dealing with my issue. Turns out they got the returns, two weeks later (COS part of same group) but all the worry is just not worth ordering online again and given there's so few stores guess I'll be going elsewhere.
Oh and the £3 charge for returns is ridiculous.

Don’t order, terrible delivery times. No order over a week later, no offer of assistance or help. If you want something for a specific date or a special occasion - I wouldn’t order from here!