Just wanted to leave a review to thank the customer service team. We received a loungefly bag but accidentally the strap holder had been stitched on the wrong way, and it was slightly damaged in place... Ver mais
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Veja o que dizem as avaliações
I used them for the first time and had issue with delivery but got the problem sorted quickly by the team,would recommend. Thanks
Ordered a pool, while going to build I soon realised it was missing the support legs. Contacted the company and I was swiftly offered a refund, received within a few days. Can’t fault company I will o... Ver mais
I purchased 2 x Barbie 'make your own dreamhouse' by bladez toys, they were on sale so as a collector I purchased one to build up and customise and one to keep in the box. I received regular em... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Brinquedos
- Loja de Artigos para Acampamento
- Loja de brinquedos infantis
- Loja de Canoas e Caiaques
Escrito pela empresa
Here at Striaght2you we want too make sure our customers have the best experience possible. We aim to offer the best service, price and products online from a company that values their customer’s experience. With 15 years experience, we aim to stock trend led products with the addition of large license. Such as Peppa Pig, Paw Patrol & Harry Potter to name a few. We offer products for all ages and budgets with delivery all year round.
Informações de contato
Lancashire Way, PR2 5PB, Preston, Reino Unido
- Sales@straight2you.co.uk
- straight2you.co.uk
4,7
Excelente
123 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Received my order with many thanks
Received my order with many thanks, can't wait to order my next lot of Disney diamond art,
Fast + efficient delivery service keep up the good work
24 de setembro de 2024
I am still waiting on my package
I am still waiting on my package , I got an email saying it’s been sent back to the sender , I haven’t had an email saying if it’s getting sent back out or if they have even got it , I tried emailing a million times and it won’t send
8 de setembro de 2024
Avaliação não solicitada
Resposta da Straight2You
Hi Lilli,
Looking the tracking systems for both orders, there's no markers that they're being returned to sender. One is being redelivered today and the other was dispatched on Thursday 5th. You sent one email on Tuesday 3rd, which we responded to promptly.
We have had extremely high demand for the product you ordered, which had led to delays in dispatch which we apologise for. If you have any further issues, we will be more than happy to resolve them.
Regards,
Straight2You
Great service my order was sent back…
Great service my order was sent back twice by Royal Mail but this company were very good reposted my order straight away very pleased with there service
26 de julho de 2024
Resposta da Straight2You
Hi Lorraine,
Thanks for the positive review.
Regards,
Straight2You
Resposta da Straight2You
Hi Tracy,
Thanks for the positive review.
Regards,
Straight2You
bluey bike helmet…
I was looking for a bluey bike helmet for my niece. Straight2you delivered quickly and my niece loves her helmet. I would definitely recommend this webpage
28 de junho de 2024
Avaliação não solicitada
Resposta da Straight2You
Hi Karen,
Thank you for your positive review.
Regards,
Straight2You
Brilliant and quick delivery
Brilliant! Great price and quick delivery of Disney 100 Crystal Art stickers. Would purchase from again!
24 de junho de 2024
Resposta da Straight2You
Hi Harri,
Thank you for the positive feedback. We hope to see you again soon!
Regards,
Straight2You
Money taken from bank account
Money taken from bank account, no order confirmation e-mailed and no goods recieved.
17 de junho de 2024
Avaliação não solicitada
Resposta da Straight2You
Dear Chris, we were very saddened to see this as we thought we'd dealt with your queries as and when they came in last week and yesterday. However, it appears they were not.
As you know, you initially called us to place the order, telling us the item was not required until August, but wanted to order it early. Your order was taken over the phone. However, the order was not processed correctly our side, thus no payment or email was sent to you to confirm because the order was still waiting to be put in to our system. That was completely our fault and we did of course apologise for this when you called and subsequently processed the payment and removed postage charges by way of an apology for the issue.
I am afraid we are currently experiencing very high volumes of orders and we are a small business, so have been working extremely hard to get orders out, but this means it takes longer for the orders to get processed from start to finish, as we prioritise them in the order that they come in.
Your order was input while you were on the phone and it was in our system when you called yesterday and had been picked and packed and was awaiting despatch - which is when the courier collects and scans the parcel. This usually then triggers a confirmation of despatch email (sometimes this can go in to junk) depending on your email settings. However, due to the number of orders, the scan could not get done earlier than Tuesday as the courier had collected already.
We did send a manual confirmation through yesterday, which from my understanding you received while you were on the telephone but I apologise if this was not the case. Should you still need that confirmation again, please do let us know and we will happily send it for you.
By way of an apology for the delay, we have arranged for a free science related toy to be sent with. your order. This has been despatched today, for a next day service with DHL - which we hope will be with you tomorrow but please allow up to two working days. The tracking will update once the parcel is collected and you will be able to see it moving through the delivery network.
We usually do very well with our customers and their feedback but on this occasion, for you, we did not hit the mark so we sincerely apologise for that.
To confirm, as per our telephone conversations, we have not charged any postage on your order and we have sent with your purchase, a free science related item, which I hope your grandson likes, when his birthday arrives.
Again, apologies for the mishap on this occasion.
Should you need any further help please let us know.
Thank you.
Great jacket at great price
Great jacket at great price, delivered promptly. Couldn’t be better!
25 de abril de 2024
Resposta da Straight2You
Hi Ron,
Thanks for shopping with us and the positive review.
Regards,
Straight2You
Resposta da Straight2You
Hi Linda,
Thanks for shopping with us and the positive review.
Regards,
Straight2You
Great Service
Great prices, super fast delivery and perfect quality! Excellent service
3 de abril de 2024
Resposta da Straight2You
Hi Lucy,
We're happy to hear that you're satisfied with your purchase. We hope to see you again soon!
Regards,
Straight2You
Fast and speedy delivery especially…
Fast and speedy delivery especially over the Easter holidays.
I ordered this for my husbands birthday as he's a massive fan. Due to the holidays it said it would be arriving just after his birthday. We'll it arrived on his birthday.
It looks good as it lights up the boys rooms while on his ps5.
29 de março de 2024
Resposta da Straight2You
Hi Sharon,
Thanks for your lovely message, we're glad to hear that you're enjoying your purchase and look forward to seeing you again soon!
Regards,
Straight2You
Perfect service and got them early then…
Perfect service and got them early then I was expecting as can’t fault them at all will 100% be ordering again from the company
14 de março de 2024
Resposta da Straight2You
Hi David,
Thanks for the positive review. We look forward to seeing you again soon.
Regards,
Straight2You
Excellent and efficient service
Excellent service, so efficient and professional. Thanks so much!
8 de março de 2024
From placing my order on Wednesday to…
From placing my order on Wednesday to receiving my delivery on Saturday, I was kept updated. My delivery was on time x in perfect condition.
6 de março de 2024
Resposta da Straight2You
Hi Barbara,
Thanks for the 5* review. We're happy to hear that you're satisfied with our service.
Regards,
Straight2You
Quick and easy to use and first class…
Quick and easy to use and first class service
4 de março de 2024
Resposta da Straight2You
Hi Eileen,
Thanks for shopping with us and the positive review. We hope to see you again soon!
Regards,
Straight2You
Excellent customer service
2 de março de 2024
Resposta da Straight2You
Hi Roger,
Thanks for your positive review. We're happy that we were able to fulfil your request to your satisfaction and hope to see you again soon.
Regards,
Straight2You
Very good service.
3 de fevereiro de 2024
Resposta da Straight2You
Hi Terry,
Thanks for shopping with us. We're glad to hear that you've enjoyed our service and hope to see you again soon!
Regards,
Straight2You
arrived on time and in fab condition…
arrived on time and in fab condition would use again deffo
2 de fevereiro de 2024
Resposta da Straight2You
Hi Jane,
Thank you for shopping with us. We're delighted to hear that you're happy with your product and hope to see you again soon.
Regards,
Straight2You
Excellent service and delivery 🚚 would…
Excellent service and delivery 🚚 would definitely recommend thank you
6 de fevereiro de 2024
Avaliação não solicitada
Resposta da Straight2You
Hi,
Thanks for shopping with us. We hope to see you again soon!
Regards,
Straight2You
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