The Fan Cave Memorabilia Avaliações 

537
•
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

What can I say ! Professional company with a lot of time for there customers ,having bought alot of memorabilia from them lately I can honestly say I wouldn't shop anywhere else .the packaging is 1s... Ver mais

Avaliado com 5 de um total de 5 estrelas

These guys give time, hard work and effort for there customers. Great product, speedy service and any queries about anything there there straight on it to help. Great content on social media so get on... Ver mais

Avaliado com 5 de um total de 5 estrelas

Having bought many products online from The Fan Cave previously that isn’t this, I can say that the packaging and wrapping of their products is top class. Even for a snooker ball, it was really well w... Ver mais

Avaliado com 5 de um total de 5 estrelas

After an initial mix up by SWFC and going live before they should have. I communicated with the Fancave directly via the messaging service. The staff responded promptly and kept me informed of any upd... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de memorabília esportiva
  2. também em
  3. Fornecedor de Brindes
  4. Fornecedor de estruturas de madeira
  5. Loja de Artigos Colecionáveis
  6. Loja de futebol
  7. Loja de Souvenirs

Sobre The Fan Cave Memorabilia

Escrito pela empresa

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Football Products
Boxing Products
TV & Film Products
Snooker Products
Cricket Products

One of the UKs leading memorabilia companies, working exclusively with the worlds leading star from Football, Boxing, TV and Film.

Why buy from The Fan Cave?

The Fan Cave prides itself on reputation and authenticity. In a modern world where opportunity can lead unscrupulous individuals to sell fake products at auctions and online auction sites, we strive to provide the best authenticity.

How do we acquire our signatures?

We hold private paid signings with a wide array of individuals across the sport, music, TV and film industries. We also work with Football league and Premier league clubs to ensure we can provide the best products.

We do work with a very small amount of trusted memorabilia dealers whose reputation surpasses them to ensure that we can provide a wider range of authentic products. These individuals have the best reputations in the UK and all autographs are gained in person or at private paid signings.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

537 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 87% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(537)

109 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Damaged goods sent

I've bought a number of items from The Fan Cave From bidding on ebay and I've been disappointed in a number of the items. Mostly due to damage that was never mentioned. The Items range from Signed Funko Pops to Signed Framed Memorabilia. I've also been sent the wrong item and had to wait in for the collection of the wrong item, which wasn't collected twice.
The owner of the company does not take criticism well and eventually I was banned from bidding on their ebay streams.

16 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant company!

Brilliant company. Brought a Gabriel shirt yesterday, they contacted me straight away to state that there was a slight dint in the frame and they had to reframe it. It was sent and received today. It looks amazing on the wall. I will definitely be ordering again!

6 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First time experience

I come across Fan Cave whilst watching TikTok lives and I entered a box break.
The instructions regarding the box break were really clear on the screen and also described live by the host.
I have won a few vouchers but also managed to win a Nico O’Reilly signed and framed Man City football shirt for £11!! My son is over the moon. Really good service and delivery was quick. I also find their TikTok lives a good watch as well, with a vast variety on offer across all sports.

1 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First time buyer

First time buyer. Items as described. Fast shipping.
Exceptional!!! communication! Good business company, know how to win customers!~
Rodney, Thank you very much appreciate your understanding on the items I bought for my brother's B-Day! Reliable company!

15 de julho de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Updated

Update #2: Thank you for replying saying I'm trying to damage your reputation :D My review was based on the fact it took me 7 hours to give you my order number on the chat, hence why I was saying "hello", so you were open!!

Update: increased to 3 stars as they finally came back to me saying I need a refund as Costco shouldn't have shown it in stock?!
********************************

Bought a Nathan Aspinall signed shirt frame at Costco on 16th June. Since then, Costco have been trying to get hold of Fan Cave to find out where it is as I still haven't got it (2nd July). I've called the number on the website which no one answers and have tried to talk on the chat but 7 hours later and I've only just managed to give them my order number but they haven't responded. Shocking service!

2 de julho de 2026
Avaliação não solicitada
logotipo da The Fan Cave Memorabilia

Resposta da The Fan Cave Memorabilia

As mentioned by Chris and Abi on our customer service this issue is solely with Costco, we notified them instantly that this item should never have been sold as it is out of stock and we were assured they had issues a refund.

Secondly we replied within within 90 minutes of your first message at 10.03am. Our automated response also made you aware that our offices were not open at your first message and we would reply as soon as we would open.
Despite this you kept replying "Hello".

We also are not privy to any customer details from Costco so would have Been unable to assist with the details you provided. Despite this our staff members went above and beyond to contact Costco to ensure your matter was dealt with.

If we had been notified by Costco we would have reached out instantly, and made you aware of there mistakes and tried to assist, However we had been assured the refund ha gone through.

I think its telling that people would go out of there way to try and damage the reputation of a small company because we were unable to assist you with an issue that was the responsibility of a 3rd party and not replying within our non working hours.

I think it would not be unfair to request this review moved to Costco as you do not have an order number with the Fan Cave and we have done everything we can within our remit.


* The smiley face tells everyone everything. I think the hundreds of positive customer service reviews will show that this is more about you wanting people to look bad for the mistakes of others. Have a great day and maybe give smaller companies the chance to respond and grow instead of trying to pull them down for not responding instantly like a bigger corporation and instantly thinking im going to leave them a bad review. We aren't a huge international consultancy business with 10,000 staff.

Avaliado com 5 de um total de 5 estrelas

Great company with great staff and…

Great company with great staff and great items. Love the banta on TikTok lives and also very helpful via email.

My Usyk Frame is fantastic id recommend this company massively

19 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Where can I start with this brilliant…

Where can I start with this brilliant company this is such a brilliant company to deal with each and every staff member is fantastic at there job! They are all easy to approach they make you fully aware of the item your buying what authentication it comes with .They all make you feel welcome explain anything you need to know about the products... again nathan sorced me something a sir alex ferguson man utd 99 shirt signed by the greatest manager in world football in my opinion and my words it looks amazing framed up! All the staff hear deserve every bit of credit and more the framers do such an amazing job alot of time goes into the products and they never disappoint I recieved my framed item today and it looks amazing really is stunning to look at! I've now had around 29 products from these guys and would never go anywhere else for any membrobilla so to each and everyone of you dan,nathan,abbie,andy,patch,no legs,kyfer,luke, Nicola, chris ( if i miss anyone out i do apologise)🤣 you all deserve so much credit my collection would not be what it is today with out your help so if your sat on the fence and iffy my opinion would be buy what your looking at fantastic deals fantastic staff and totaly amazing products!! And thanks again nathan for finding me this peice do wish I could give more than 5* definitely worth every penny you pay for the product 😀

16 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality signed memorabilia

I’ve had a few bits off these recently, 2 x Fowler signed shirts, Heskey, Fury signed glove, Special K signed glove, Joseph Parker signed glove, a Ronnie red ball plus some loose images. All have been absolute quality, an absolute breeze to deal with. Shipping all perfect and in good time.

Big shoutout to Nath, Dan, Abi and Andy, great set of staff and very helpful.

8 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

⭐⭐⭐⭐⭐ Outstanding Customer Service &…

⭐⭐⭐⭐⭐ Outstanding Customer Service & Quality Products

I cannot recommend this company highly enough. Unfortunately, my original order arrived damaged due to water damage during transit, which was disappointing as the items were signed memorabilia.

As soon as I contacted Andrew Burton, he responded quickly, professionally, and with genuine care. Replacement items were arranged immediately, packaged securely in waterproof shipping bags, and sent out without any hassle.

The replacements arrived in perfect condition, and the quality was outstanding. What really stood out was the level of customer service throughout the process. Andrew kept me updated every step of the way and went above and beyond to make sure everything was resolved quickly and professionally.

The experience was so positive that I have since purchased additional items from them, and I have been delighted with every order. The quality of the memorabilia is excellent, and it's clear they genuinely care about their customers.

Delivery issues can happen with any company, but it's how they're handled that matters. Andrew and the team dealt with the situation exceptionally well, which gave me complete confidence to buy from them again.

A huge thank you to Andrew Burton for the fantastic customer service. I would highly recommend this company to any collector or football memorabilia fan.

15 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

⭐⭐⭐⭐⭐ Absolutely Outstanding Service – The Fan Cave


I’ve now purchased four signed shirts from The Fan Cave – Rice, Gabriel, Saka and Arteta – and I can honestly say the experience has been first class from start to finish.

The quality of the memorabilia is incredible, and seeing all four shirts proudly displayed together has completely transformed my fan cave. The framing is absolutely spot on and looks fantastic.

What really sets The Fan Cave apart, though, is the customer service. I had a minor issue with my Declan Rice shirt after delivery, and the team couldn’t have been more helpful. Not only did they resolve the issue quickly and professionally, but they also went the extra mile and reframed it so it matched all of my other frames perfectly. That attention to detail meant a lot and shows how much pride they take in what they do.

A huge thank you to Dan, Nath and the entire team who make the TikTok lives such a great experience. The passion, banter and customer care genuinely make you feel part of something special rather than just another customer placing an order.

Delivery was fast, communication was excellent throughout, and every item arrived exactly as described.

If you’re considering buying signed memorabilia, don’t hesitate. These guys are the real deal. I’ll definitely be back for more additions to the collection in the future.

Thanks again Dan, Nath and the whole Fan Cave team – you’ve got a customer for life! 🔴⚪️🏆

Ben_obi1

19 de abril de 2026
Avaliação não solicitada

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