Straightship Avaliações 636

OMG IF THERE WAS A NEGATIVE OPTION I WOULD HAVE CLICKED IT RIGHT AWAY
not only did they didn't deliver to the proper address but they didn't even come up with a solution to help me, I was stuck on hold through the companys contact number and many times they hang up on me.
It was very upsetting.

They not only deliver to the wrong address also no customer service to answer the phone to solve the problem. Worst courier I have encountered in my life

If there was a zero i would use it.

I have a parcel that says they can’t deliver due to incorrect address - unsure why is the same address they have delivered many times

Tuesday - I called and got a gentlemen who reviewed and confirmed all of my information - he said he would be sending to the driver and my parcel would be delivered

Wednesday - still no parcel so I tried to call - 4 times was in the queue and the hold time was less than 2 minutes 4th in line - the music would stop as normally would when transferred to someone. I would say hello hello no one would answer then the call would disconnect. So I tried their website to see if there is an alternate contact number or some management person I could speak to - yep not there. I know from working in a queue that if you put your phone of mute the person calling in gets dead air and you can hang up after a while - problem solved. So then 1 tried to use the quick contact area on the website - while that didn’t go well and after the 4th time I got a message saying there was an error try again later - I reverted to email - I clearly outlined the situation and suggested a problem with their phone system etc

Thursday - tried calling again - same thing that happened on Wednesday happened again. I tried the quick contact form - again error message. So then I sent another email outlining the frustration with phone system and just want parcel delivered and want to be contacted by a manager……….
I was so upset - I went to Temu who opened a file and have contacted them to get the parcel delivered

Friday - still nothing. Again tried to call 2’times and the same thing was happening. Tried the quick form on the website - same error message. Comment another email begging to have my parcel delivered and for management to contact me……….

Saturday - 12 in line and hold time 4 minutes or less - 43 minutes later - well this time it said extension 33(something) is unavailable so please leave a message. Go to leave a message and not able to as the phone system said the mailbox was not able to receive any further messages and then it said system error and hung up on me yet again - sent yet another email advising of situation and asking when I can expect my parcel and contact from management

So as you can see zero or - 20 or something would be a much better rating

Good luck to anyone who is awaiting a parcel or trying to get thru their website or requesting an answer via email………

Good luck !

Ils n'ont jamais sonné pour me prévenir de l'arrivée du colis et ils ont quittés avec le colis. J'ai appelé le service à la clientèle et ils m'ont raccrochez au nez. Le colis est retourné à l'expéditeur. Je ne commanderais plus jamais sur Temu

Unable to deliver package to the correct address clearly marked on the package. 1-800 contact was over 24 minutes to speak to somebody, and the chicken crowing in the background didn't help. They were unable to help and could only refer the problem somewhere, somebody else.

The parcel was left in a mailbox on the outside of a business that was closed at the time . I sent emails the day before because they tried to deliver to a closed business again. There was no response to my emails, Was unable to get to talk with anyone. The best way they can improve this company is to shut it down.I WILL MOST DEFINITELY MAKE SURE TO NEVER ODER FROM ANYONE USING THIS COMPANY...

The first time they tried to deliver, it was at 5 AM to a business. What delivery service does that. This last time I gave them an alternate address ( my home) and they never even tried to deliver it and are now returning the package to the shipper. WORST SERVICE EVER!

Terrible company DO NOT USE does not deliver packages nor try to waste of money and time

Compagnie de m****!
Deux fois en une semaine il ne m’ont pas livrer mes colis!
La première fois le colis a inscrit livrer je suis descendu directement voir à la porte de mon immeuble s’il était là non rien, j’ai fait le tour des portes voisines et toujours rien!
Le deuxième colis quelque jours plutard je reçois une notification qu’il ne peuvent pas le laisser dans un endroit sécuritaire! Alors je contacte le service client pour ensuite 5 minute plus tard qu’ils inscrivent livré mais encore une fois non!

Leur service client prend une semaine à répondre pour au final dire les colis on bien été livrer à l’adresse euh non!

Ma denière commande ne m'a été livrée à ma porte: Cet imbécile de livreur, l'a laissée à l'entrée de mon édifice de 82 appartements. J'étais chez moi mais il n'a fait aucun effort pour me rejoindre, soit signaler mon numéro d'appartement pour que je lui répondre. Une personne heureusement HONNÊTE est venu me l'apporter. Voulez-vous instruire vos livreur sur la façon de procéder chez moi, Merci! Notez que je ne suis pas la seule à qui c'est arrivé

Mes commandes ne rentrent pas. Le colis se promène à Levis et j'habite St-Pascal. Le statut passe de en cours de livraison à article retardé depuis une semaine. 2 messages envoyés à Straightship et évidemment, aucune réponse de leur part.

If there was a zero review. I’d put that. They delivered my package to a building that is not even mine and were ignoring my calls when I tried to reach out. Plus their email is do not reply. Would not recommend. Run!!

This is the most horrible courier company on earth!!
Driver is to stupid to read the address label corrct and left the package at the wrong door of a business on a busy street. Guess, how long it lasted there?? The support of this company is absolutely useless, no help at all.

Driver stole one of my canvas posters he uploaded the pictures of the pack is perfect and then reupload it the delivery photo with the package ripped open and that's how I received it and was short one poster.

And I got photos saved that proves it

J'aurais mis zéro si possible!
J'ai reçu un courriel de confirmation de livraison avec une photo, mais le colis est introuvable. J'essaie de communiquer avec eu par téléphone, mais après 10 secondes d'appel, la ligne est couper! J'ai tenter 3 fois par téléphone, sur l'application de commande, les heures d'ouverture pour l'entreprise de livraison sont de 6h à 17h. Le site ne fonctionne pas non plus, j'ai tenté d'envoyer à plusieurs reprise le questionnaire pour que quelqu'un me contacte, mais je reçois le message qu'il y a une erreur et réessayer plus tard. Service de marde!

They lost my package and they hanged up on me everytime that I tried to get a refund

I also have very bad experience with this company. The drivers don’t press buzzer and leave parcel in the lobby of the building. You cannot get any agent on the phone. The recording keeps saying you are next in line. Even if you send them an email about a complaint about a driver not following delivery instructions they ignore it saying parcel is delivered.

Very bad experience with this company
They do not accepting calls
I am still waiting for delivery more then 10 days still no reply no update

Do not use this company to ship any of your products. You will only end up with unhappy.Unsatisfied customers who never received their package.Because they do not deliver, nor do the attempt to re deliver. They just ship your item back with no apologies.Accused, it is fault of our own. Customer service had nothing to say no manager to send my call to or my complaint to. Do not use this company. Should have stuck to canada post.At least they can deliver a package.