Straightship Avaliações 636

Parcel was not delivered though it had stated on both email, Temu, and Straightship tracking page, that it had been. I had checked surrounding buildings incase of improper delivery, and no photos were available on the Straightship tracking site (which they deem is available to clients) or given by email when delivered. I have made a formal complaint by email, phone and contacted Temu as well. When searching concerns on Straightship, a long list came up, from incorrect address delivery, stolen/lost package and even notice of packages being found in parks and parking lots, which raises a great suspicion of their drivers.

Only gave 1 star because 0 is not an option. They say that my package was not able to be delivered because the building was closed. I LIVE IN A HOSPITAL! Or they say cannot find building. Really!?! It's a large building with one main entrance, lit up in bright lights. Temu has to stop using this horrible company.

They lie. The drivers are lazy and won't deliver to rural addresses. They avoid any kind of meaningful contact with you. Their company is shameful and should not be in business. I hope all of these "lost" and returned packages do not result in payment to StraightShip. What an awful company.

3 weeks late. Poor customer service. They had no idea what they were doing and just kept talking circles. My package shows out for delivery in another Province all together. This isn't the first time I had issues with this company. STRAIGHTSHIP DO BETTER

Straightship the only thing that was straightshipped was my other delivery into the thieving delivery dri ers car. Trying to contact them for 10 days, no response. Meanwhile this thief is cherrypicken packages and I haven't been reimbursed for my loss

Got a delivery notification in my email, saw the pictures, it’s not my house. So it says contact straightship and has a phone number listed and call now option, I call and I get the message “We’re sorry, this number is out of service”. Go to their website, contact us, fill in everything, something went wrong message when I hit send. It doesn’t say what’s wrong. I verify all the info.. Nope. Won’t send. So now my package is sitting in the rain on somebodies doorstep and I can’t reach anyone.

Very poor service , temu package took 3 days to Halifax , it's been in Halifax for 7 days now they have told me it would be delivered the last 2 days by end of day
I'm still waiting !
Last time the exact same thing happened I never got my package
ps I
don't believe they deliver on weekends but send out notices for weekend deliveries

Temu uses Straightship for their deliveries and they are right to do so. They are the best with deliveries and much more reliable than Fedex and much more customer oriented than all other companies.
I love Straitghtship and will continue to buy only from companies that use it.

this rge worst carrier service i have seen they leave my packages in the metro station where thousands of piople pass by and all my packages has been stolen

Appalling delivery company. Unfortunately, Temu uses them despite NUMEROUS problems with delivery. Delivery to wrong house, items crushed and jammed into rural post box. They say they delivered parcels but no proof given as quality, competent delivery companies do. No accountability and I see I am not the only person with issues. No response from them when confronted.

I have cancelled my Temu account because of this amateurish, zero -star company that should not be allowed to operate.
My issues have been forwarded to the BBB.

Actually spoke with someone at straightship, got my hopes up thinking i would find out where my package is.... boy, was i wrong...
No help
Was told we don't have the information as to where my package is. And that comes from a shipping company????

UPDATE!!!!
my package now shows as DELIVERED.
what a bunch of Thieves!!!
May my leggings forever ride up the person's butt who stole them....
1 star, And that is not deserved
They stated that my package is on its final delivery in the WRONG PROVINCE
when I tried to clarify and asked for an explanation I could not reach anyone, was on hold on the phone for an hour and then got hung up on..

NEVER AGAIN

This company needs to train their delivery drivers. Package was delivered on the road side of a country property. Received my confirmation of the delivery 3 hours after they had dropped it off. What happened to common sense and atleast drive up the short 100 foot laneway and drop it at the door? Absolutely horrible. Avoid them as much as possible

Terrible service! Two parcels were delivered to someone else’s house. I called and they told me to search my neighbourhood for my parcels and there was nothing they could do.
My next parcel was out for delivery to another province! I called and again no help. If I could have the option when placing an order they wouldn’t even be my last resort!

If I could I would give 0 stars. My parcel keeps moving from Shipped to ready to shipped and back to shipped with no information updated as of Monday. Now being delivered in the wrong city and wrong province. They are definally not a choice I would use again. Not sure I will ever get my parcel now

I had a package coming. The driver marked it as delivered but the delivery proof photo was a photo of the package INSIDE his car. I have four cameras and No one came down my driveway or attempted any type of delivery. The very next morning I called them right at 6am and they said they would "investigate". I've heard nothing back so my conclusion is the driver has stolen my parcel with zero repercussions.
The driver's aren't held accountable. I'm pretty sure this place is just for theft. How are drivers able to get away with delivery proof being inside their vehicle? It's clear to me it's been stolen by the employee.

I have a photo saved on my phone that I screenshot from their website as well.

ZERO STARS. This company is a bunch of thieves. Literally scammers. AVOID AT ALL COSTS.

Well my order arrived at their station, DID NOT DELIVER MY PACKAGE and then next day ISSUES RETURN TO SENDER!!!
I HATE THIS SO BAD, I just want my package.. I ordered a ab workout from temu.

If I could pick zero stars, I would have. Their drivers lie about delivering my package. I can show video proof with the time and date that they say they delivered! The camera footage also shows that I was in front of the door around the time! I swept the floor to that leads to the driveway and the street. Also I don’t recognize the place in the photo! I am not certain that the package left the truck! The delivery person could have just taken a photo of the package in the truck! I have tried customer service and no one helps because the app says there is proof! There is no proof, the flooring in the photo I do not recognize and I have proof that no one left anything at my door! The website also has the wrong email address. Their telephone service said approximately 6minutes waiting time, I waited several times, wasted my work breaks, just trying to contact someone to help me find my package! I have more detailed proof that no one ever showed up! Do not use these thieves!

Came here to review but already saw these comments and totally agree!!! I am soo upset I was 11 in line when waited for 15 minutes for them
To answer the call m then they picked up the call no one spoke and then hung up on me .. o called again was placed again in the waiting life n then again! The parcel has been sitting in the warehouse from like 7 days and they have not updated not made any delivery yet ! I just wanted to know when r they going to deliver! UNi Uni is way better than them
And delivered on time for the order I placed after them ! Worst ! I i which I could pay myself to shut down this company .. such an inconvenience for everybody