Streamily Avaliações 276

I have two autographs costing £152 approx in total. And not a single update. One is no longer available on there as if it is being hidden, another is from a voice actor who recently sent out different prints after. Absolute scam of a site. I doubt I'm even getting my recent one.

Six months with nothing but "they are happy to work with you" absolute liars that are beyond greedy. This site should be avoided.

I've ordered several prints from Streamily and they've arrived promptly after they're received by Streamily from the talent they're signed by. Twice now though, I've tried to get a signed print from Jeremy Jordan. The first time, the order wait exceeded the 90-day policy and I reached out, was refunded with no issue. Then I guess I was a fool and hopefully tried again with a different print—it's been over 90 days again with no sign of the print being signed and Streamily is ignoring specifically any email/ticket I send them about that order. A different ticket with an easier answer was responded to within a couple of hours. The ticket for my order from Jeremy Jordan has been sitting unresponded to for weeks now despite polite nudges from me.

It's really disappointing because up until this point, I was comfortable with the company and trusted their response time. Now I'm eying another order I have open and wondering if I should just try to cancel that one, too, before I have to go through my bank just to get a refund.

Update: I followed up on the response here and sent one more message to support asking for an update. Possibly because of the exchange here, I got a response this time! Weird coincidence, but the long-awaited order also completed about three hours later. I haven't received it yet because Streamily hasn't even received it yet, but it's progress! Bumped the review up a star as a result.

this was by far the worst experience I ever had with an American business. My first two orders arrived with no issue but the third one got lost. So I wrote a polite request
Sienna from customer services pretended to be a bot and only gave standard replies two times, when I wrote back and requestet to talk to a human I got an extremely rude mail from Sienna saying she is a human and she is competent (which turned out to be not true). Sienna claimed that they are not liable as seller (in clear violation of international law) and that only APC could help. Then she proceded to make up lies about the orders whereabouts even though at this point I had had several phone calls with my local post and the tracking said something different. She refused to start an investigation(which my local post office needed), saying streamily is not responsible for anything. Eventually my Post Office was kind enough to write a statement that the order was lost (they usually dont do it but they saw how incredibly rude and unprofessional Sienna behaved) and when I forwarded it I got a refund with no further comment from Sienna. Even though what I was requesting was an investigation or the refund. This took weeks, lots of nerve and time. I have never encountered someone as unprofessional as this costumer service and I can not fathom how this person is allowed to work unsupervised. I was already talking to my legal representation to sue them. Streamily does not care about their customers, they openly violate the customer protection law and they use the most unprofessional person in their customer service. I will certainly never order there again and, if you arent an American with a legal dispute insurance, I discourage anyone from ordering there. If this was a business in my home country I would have reportet them already but the USA is far and I will not more waste time and money on this shady operation.

I registered for a family membership when I first bought a sign.
I was very happy that the product arrived safely at my home.
However, despite purchasing the product, $9.99 per month continues to be deducted.
I can't find the "subscription" when I check my order history.
Even if you contact the company, you will receive an unreliable reply.
If it continues like this, I will consult with the credit center and cancel it!

Ordered an unsigned CD 3 weeks ago. The website says those ship in 2-3 days. After waiting 2 weeks I emailed to ask what was going on. I received a reply asking for my order number. No problem, I sent it right away. Then it was crickets all week so I emailed again asking if there was an update and received a reply demanding $15 be sent to a personal PayPay account (even if that wasn't a huge red flag, the CD already cost $55 so I wouldn't be willing to pay more).
Update : they've finally printed a shipping label. Now to see if they actually ship it.

Experience went well. Site was easy to navigate, found what I was interested in and was able to make a purchase with no problems.

I enjoyed this site it's a fun and fast way to get an autograph

Shipping was quick and responsive, everything was in perfect condition, would order from again!

Update Dec 10th: Apparently my order has been delivered but I have not accepted a parcel and when talking to the post office it can nowhere be found. To say I am absolutely disappointed doesn’t even cut it. I suppose it’s 200$ down the drain.

I ordered my print November 2023 and haven't received anything yet. I keep getting the same automated responses over and over. For almost 200$ that is absolutely unacceptable and very frustrating.

I didn't have the option to choose for it to be signed on camera, that specific print I wanted didn't offer it. And so this is the only excuse I get, again and again. I get that the talents are busy, but not getting any feedback on if I will ever receive it, if it got lost etc, is just not acceptable.

It was supposed to be a Christmas gift last year, I suppose it won't be one this year, either.
Very disappointed.

Ordered a print in August for Sera, said the off camera signing was in September. November now, and still hasn't been signed. Custom service is useless, just telling me 'Off camera signing means they do it at their leisure.'. No, it was a scheduled event I bought well before of, and it was not signed! And of course they refuse to refund me!

Ordered an autograph for a friend’s birthday two years ago and still haven’t received the order! Whenever I enquired I was always promised it would be fulfilled at the next signing (obviously this never happened). Please don’t order from this company as you don’t receive your order, just upset and empty promises.

Sent an email days ago as a signed print was to be done on October 17th. Have not received an update as required. I will be contacting my credit card company for a refund if I do not receive an update by the end of this week. The response received does not indicate they are doing anything to resolve the issue. My autistic daughter was excited to get a signed jinx print. Please provide further updates as my email sent last week has still not been responded to.

EDIT AS OF 11/4/2024 FROM STREAMILY'S REPLY: Yeah like i said dont believe that reply. Ive already been told my case was escalated and things have been radio silent since. They are trying to save face. Unless its a replacement of what was paid for NOT at my expense, I don't want it.
BUYER BEWARE. Do not believe their generic responses. Do not buy from this company. Go in person for an autograph if you have to, even if you're in an immune compromised home like I am. Poor Customer Service and Lack of Clear Policies**
I've never had to go through so many lengths with a company before. I have never had to file a complaint to the better business bureau or the California attorney general, and yet here we are.
I want to preface that I've ordered three times from this company this year. Once to my address, twice to my partner's. The first time for both being sent to both addresses were amazing experiences especially with the talent involved. It's a shame that Vivienne Medrano's cast of voice actors don't offer their services on another site that are not in person conventions. Why? Because of my recent, 3rd, and final experience with the company.
I ordered a personalized 8x10 signed print of Christian Borle as Vox from *Hazbin Hotel* through Streamily in May 2024. The print arrived damaged in July, which I immediately reported. Despite their promise for a replacement on July 11, 2024, I've only received vague responses, delays, and no clear resolution. Their FAQ has no guidelines on returns or replacements, leaving me unsure about return requirements for the damaged print.

On October 29 and 30, I received a payment link for an incorrect, smaller print, despite repeated reassurances that I wouldn't need to pay for a replacement. When contacting customer service, I was often met with automated replies or vague messages, some signed by a "Sienna," but inconsistently so. After many follow-ups, I had to resort to filing complaints with both my bank and the BBB due to Streamily’s lack of clarity and support.

My mom is currently battling stage 3 cancer for the second time. With me as her caretaker for her and an infant, I DID NOT want this to be another problem on my plate. What was supposed to be a fun gift for my partner of almlst 10 years has turned into a headache of being gaslit and messed around with. This is a company that thinks their consumers are not intelligent enough that they can get away with this unethical, SCAM of a business. This experience has been exhausting, especially as I manage other personal challenges.
As a socially anxious person who is immune compromised with a sick mother who is the same, i was hoping this service would be my alternative to going to an in person convention. I hope Streamily revisits their policies and improves transparency for customers. However after my research it seems to have been this way since 2020. Save your money, and time. I heard SWAU is a better alternative but they do not have hazbin hotel/helluva boss voice actors. I hope to contact them to consider having these actors on to avoid this service. THAT is how bad they will treat you and make you feel inferior and unintelligent.
I have done everything a consumer to give this company the benefit of the doubt. For having good faith in a corporation, I am now being punished for not being "timely"
Whatever generic reply they give to this review you are reading now, do not believe it. Watch it will be along the lines of "Thank you for reaching out and expressing your concerns regarding your order. We understand your frustration, and appreciate the opportunity to clarify the situation. If you could provide us with any further details about your order, we would be happy to assist you in resolving this matter promptly. Your satisfaction is important to us, and we want to ensure that you receive the correct item without any additional charges.
Thank you for your understanding, and look forward to your response." With a only a few details of this review sprinkled in to make it less obvious that it is a copy and paste template response, with no real intention of actually improving as a company.
EVEN IF YOUVE HAD A POSITIVE EXPERIENCES LIKE I HAVE HAD AND ACKNOWLEDGED, it can still turn out this way eventually. Save your money.

Streamily is a disastrous company, telling us that a star would come on the stream, while it never was confirmed by the stars management and delays that the you youtuber had to say sorry to than this unprofessional company!

The price is reasonable and it's great seeing it signed on a Livestream.

Wonderful experience, got what I asked for!

If I could give no stars I would. I ordered for the lovers print of Astarion on Jan 31st, 2024 and it is now the mid of October of 2024 and have heard nothing about my signed print. No help from customer service at streamily either. I just want to know if my order even exists at this point because people that ordered the same print after me, already received it. I’m not mad or upset with Neil but streamily is handling this very horribly

I have waited five months for my signature and still havent got it. I have message them numerous times and have only heard that he's going through his backlog. I was really hoping I would get the signature from my favorite actor. Severely disappointed

Gui Agustini was an absolute delight in autographing a still of his character “sunspot” in X-men 97

I ordered my signed print in July 2024 and still have not received it, despite it being labeled as "delivered." It was only when I received a request to rate Streamily's services that I even knew the package had been marked as "delivered." When I reached out to customer service, I was told they are unable to assist any further once something leaves their warehouse. Obviously if a package is lost due to the shipping company's negligence or mishandling, the shipping company is usually responsible--BUT the seller, as the shipping company's client, will typically initiate the claim process and request compensation. This has been the case with every other store I've ever ordered from online (perhaps I've just been lucky with my choices in companies).

As I was looking over reviews on this site and preparing to leave my own, I became aware that there is a sneaky automatic enrollment service. I had cancelled my membership after I placed my order, and naturally thought that was the end of it, especially since there were no payment notifications afterwards. Sadly, I was wrong. My cancellation apparently didn't stick, and I had been charged every month since my purchase.

Maybe this company isn't a full-on scam, but it DEFINITELY has underhanded business practices. I would not recommend buying from or selling through them.