Suitableshop Avaliações 

1.857
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Alles wat Suitable doet is helemaal top. Ik ben fan geworden sinds mijn eerste bezoek aan de Suitable winkel in Hillegersberg. Inmiddels mijn favoriete winkel. Daar hebben ze echt begrepen hoe je v... Ver mais

Avaliado com 4 de um total de 5 estrelas

Juiste maat van de polo was niet op voorraad in de winkel. Bestelling door medewerker ging snel. Polo binnen 3 dagen thuis ontvangen. Mooi materiaal! Helemaal blij mee!

Avaliado com 5 de um total de 5 estrelas

Na lange zoektocht eindelijkdeze t-shirts gevonden Geweldig fijne basic shirts...fijne lengte ook !! Normaliter eigenlijk alleen nog de witte besteld. Zitten .. en blijven echt perfect in vo... Ver mais

Avaliado com 5 de um total de 5 estrelas

Betrouwbaar. Eenvoudige afhandeling bij ruilen. Niet altijd de snelste webshop, maar dat is ook helemaal niet nodig. Mensen moeten er van uitgaan dat next day delivery directe gevolgen heeft op perso... Ver mais

Detalhes da empresa

  1. Loja de moda masculina
  2. Loja de Roupas
  3. Loja de roupas de inverno

Escrito pela empresa

Wij zijn Suitable. Al meer dan 20 jaar helpen we mannen om er op hun best uit te zien, elke dag weer. Dat doen we met herenkleding die niet alleen goed staat, maar ook goed voelt. Denk aan tijdloze basics die altijd kloppen en stijlvolle eyecatchers waarmee je een statement maakt. Onze collectie duurzame herenmode gaat seizoen na seizoen mee en is gemaakt van materialen die je graag draagt. Of je nu kiest voor ons eigen Suitable-label of een van de 50+ premiummerken, je kunt rekenen op een assortiment vol oog voor details, pasvorm en comfort. Wij geloven dat stijl iets persoonlijk is. Daarom denken we met je mee, geven we eerlijk en deskundig maatadvies en helpen we je kiezen wat past bij jouw karakter, bouw en de gelegenheid waarvoor je je kleedt. In onze 29 winkels staan onze stijlexperts klaar met persoonlijke aandacht, een glimlach en een verse espresso. Terwijl jij verschillende looks past, letten wij op de details die het verschil maken.  Shop je liever vanuit huis? In onze herenmode webshop vind je dezelfde service, inspiratie en het complete aanbod. Daarnaast ontdek je er informatieve blogs, inspiratiepagina’s en keuzehulpen waarmee je eenvoudig je garderobe een stijlvolle update geeft. Met slechts een paar klikken bezorgen we je bestelling gratis én vlot bij je thuis.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 95% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(1.857)

242 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Be wary of buying from this website

Be wary of buying from this website. Returns are very expensive at £15! You have to return to EU although the website ends .co.uk.

Very poor, deceptive almost. There is no mention of the hefty returns although they probably covered themselves by adding them to the smallprint.

Definite Avoid.

10 de maio de 2026
Avaliação não solicitada
logotipo da Suitableshop

Resposta da Suitableshop

Thank you very much for leaving your review.
We are very sorry to read that you experienced it this way. It is certainly not our intention to be unclear or to make you feel misled.
The information about returns is stated on the returns page of our website. To support our customers with the return costs, we offer a discounted return label when purchased through our website.
If you have any further questions, please feel free to contact us. You can reach us by phone at +31 (0)73 623 53 53, by e-mail at customerservice@suitableshop.com or via the chat on our website.

Avaliado com 1 de um total de 5 estrelas

Never again!

Received an order of 3 products on 23-4-2026. Returned them the same day. On 24-4-2026 I received an email that they had received a package. They gave the money back of 1 of the 3 products. I reached out to them on 19-5-2026 asking where the rest of my money is. They let me know that it's still in progress and will be ready in couple of days. I waited two more days and reached out to them today again. I have let them know that on their website they say it can take up to 14 days untill you get your money back. It has been 19 WORKING days and still nothing. How is it possible that 3 items that have been returned on the same day, have so much difference in payback? One has been paid back on 8-5-2026 and the other one still have to be paid back. Never again!

Update: almost 24 days since they received my return and still nothing. If I contact customer service they reply with an email that it could take a couple of days. As I said earlier: do not order here, never!

For the answer below me: I’ve contacted you and you gave 0 updates. Only saying every time that it can take a couple of days. Thieves!

21 de maio de 2026
Avaliação não solicitada
logotipo da Suitableshop

Resposta da Suitableshop

Thank you for your message. We completely understand your frustration, and we are very sorry to hear that the refund process has taken so long.

Normally, when multiple items are returned together, they should also be processed together. We understand how confusing it is that one item was refunded while the other two are still pending. Unfortunately, without your order number or personal details, we are unable to check what exactly caused this delay.

We would therefore kindly ask you to contact us directly with your order number and the email address used for the order so we can investigate this immediately and provide you with a clear update as soon as possible.

Our apologies again for the inconvenience and the long waiting time.

Kind regards,

Suitable Customer Service

Avaliado com 5 de um total de 5 estrelas

Past goed

Past goed maat L.
Man 81 kg, 1,81 lengte , normaal postuur met een klein beetje buik. De grote lengte bevalt mij heel goed. Zeer snelle levering en een faire prijs voor dit kwaliteits product.

19 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Doesn't Want to Resolve UK Returns Issue

After reading all the negative reviews about the problematic returns process, from the UK, I decided to reach out to the company.

I simply emailed if there were any plans to make their products available on an online marketplace, such as Zalando, where the return process would be simpler and cheaper.

A few days later, crickets…

REPLY:

Well, things go from bad to worse...

1) Your chat feature doesn't work (and I tried it with three different browsers).

2) The email you supplied bounced back with delivery failure within minutes.

3) I then sent a quick email to your co.uk domain email (like last time) and, once again, crickets.

4) You never bothered addressing the possibility of selling through another website like Zalando.

It's a real shame, as there were a couple of products that I was interested in, but it's simply not worth the risk.

9 de maio de 2026
Avaliação não solicitada
logotipo da Suitableshop

Resposta da Suitableshop

Hello Rob,

Thank you for taking the time to share your experience. We are sorry to read that you did not receive a reply to your email, that is of course not the service we aim to provide.

For returns from the UK and other countries, we work together with Returnless to make the return process easier and more transparent for our international customers. Customers can register their return through their Suitable account, after which they are guided directly to Returnless to create a more affordable return label. The required customs documents are included automatically and, once the parcel has been handed over, the return shipment can be fully tracked by us within the system as well.

We understand how important a clear and affordable return process is when ordering online.

As we only have your first name from the review, we have unfortunately not been able to trace your email. We would therefore appreciate it if you could contact us directly via customerservice@suitableshop.co.uk, through the chat on our website, or by phone on 020 3885 0277, so we can look into this further with you.

13/5 Response to reply:
Thank you for your follow-up message. We have checked this internally and unfortunately noticed that the email address previously shared in our response contained an error, our apologies for that.

We also understand your frustration regarding the lack of response through the other contact attempts. Unfortunately, we have not been able to trace your earlier emails on our side.

Your feedback regarding marketplaces such as Zalando has been noted and shared internally as well. We appreciate you taking the time to point this out, even though we understand this experience has not given you the confidence to place an order with us.

Avaliado com 5 de um total de 5 estrelas

Ik had een overhemd per ongeluk in de…

Ik had een overhemd per ongeluk in de droger gedaan, dus kwam er twee maten kleiner uit. Latere studie leerde mij, niet in de droger staat duidelijk op het etiket en ook op de website van het product. Dus een fout geheel aan mijzelf te wijten!
Zonder enig probleem heeft de klantenservice mij een nieuw overhemd gezonden. Wat een geweldige service, dikke 10+

21 de março de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Keine Ware erhalten

Ich habe bestellt und bezahlt und dann eine Zahlungsaufforderung bekommen. Das Geld wurde nur nach mehrmaliger Aufforderung zurückgezahlt. Die Ware wollte man nicht versenden.

27 de março de 2026
Avaliação não solicitada
logotipo da Suitableshop

Resposta da Suitableshop

Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen.

Es tut uns leid, dass es hierbei zu Verwirrung und Unannehmlichkeiten gekommen ist. Aufgrund einer technischen Störung ist Ihre Zahlung zunächst nicht bei uns eingegangen, wodurch Ihre Bestellung offen blieb und Sie automatisch eine Zahlungsaufforderung erhalten haben.
Während des Telefongesprächs haben Sie angegeben, die Bestellung nicht mehr erhalten zu wollen, auch nicht nachdem wir Ihrem Wunsch nach einem zusätzlichen Rabatt nachgekommen sind. Der Betrag wurde direkt im Anschluss an das Gespräch an Sie zurückerstattet.

Wir verstehen, dass dies keine angenehme Erfahrung ist, und nehmen Ihr Feedback mit, um unsere Prozesse weiter zu verbessern.

Wenn Sie uns noch etwas dazu mitgeben möchten, erreichen Sie uns telefonisch unter 032-221095576, per E-Mail an kundenservice@suitable.de oder über den Chat auf unserer Website.

Avaliado com 5 de um total de 5 estrelas

Deskundig advies met een glimlach

Al jaren ben ik vaste klant bij de Leidse Suitable. Ben ook vandaag weer geweldig geholpen door Rabia. Deskundig advies met een glimlach. Ik kwam thuis met een set kleren waar ik mee voor de dag kan komen. Van harte aanbevolen!

15 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Heerlijk eten

Heerlijk eten, top sfeertje, leuke bediening en een respect voor de barman die de cocktails maakt. Met zulke precisie en veel plezier je werk doen, mag beloond worden

27 de fevereiro de 2026
Avaliação não solicitada
logotipo da Suitableshop

Resposta da Suitableshop

Wat een heerlijke review om te lezen! Alleen één kleine verwarring: wij serveren geen cocktails, maar wel strak gesneden colberts. Toch waarderen we het compliment enorm. Mocht je ooit trek hebben in een nieuw overhemd in plaats van een hoofdgerecht, dan staan we voor je klaar!

Avaliado com 5 de um total de 5 estrelas

Very kind and responsive customer service

Fedex made an error to my order and I sent Suitable an email. Denise emailed me just minutes after the business opened and even gave me a phone call to ensure that I would be taken care of. She is very nice and goes above and beyond to take care of me.

My issue was resolved rather quickly too. I will definitely keep my business here.

25 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Truien direct vervangen

Had twee truien gekocht waar spontaan gaatje in was gevallen. Na contact via de klantenservice snel antwoord terug. Na beantwoording van enkele vragen werden beide truien vervangen voor nieuwe. Deze zijn direct verstuurd. Super service van dit bedrijf

23 de fevereiro de 2026
Avaliação não solicitada

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