awful all you get is the initial foam then it doesn't lather any more ! smell doesn't last either ! for the price far better products on the market
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Veja o que dizem as avaliações
Customer service for this business is top tier - Jonah replied to my email swiftly and kept me updated about my initial query about shipping regularly in regards to the status of my parcel. I bought t... Ver mais
A empresa respondeu
Ofcourse I left ordering an outfit until the last minute before my event. The team at Sundae Muse was extremely helpful and accommodating and made sure my package was shipped and on its way, with an e... Ver mais
A empresa respondeu
Incredible customer service! After receiving a rather confusing email from DHL regarding customs, I wrote into Customer Service to check the email wasn’t a scam. The lovely Kofo replied withi... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Sundae Muse is an Australian online fashion boutique. Shop gorgeous dresses, playsuits, tops, accessories and more! Express shipping world wide. AfterPay available.
Informações de contato
PO Box 179, 3184, Elwood, Austrália
- love@sundaemuse.com
- sundaemuse.com
3,2
Bom
565 avaliações
Sem histórico de pedidos de avaliações
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Absolutely love my Sundae Muse dresses
Absolutely love my Sundae Muse dresses! all fit perfectly! I just used their simple measurement guide and my items (ALL OF THEM) fit perfectly. There's no style like Sundae Muse! definitely love that. Also their customer service is amazing! They let me know when and where my shipment is to communicate with me that my items are on the way. I live in Melb Florida so its quite a distance from Australia lol. 5/5 stars from me. Highly rcmd this business! super legit!
7 de janeiro de 2022
Avaliação não solicitada
Resposta da Sundae Muse
Hi Akira,
Thank you so much for this excellent review. We are very happy to hear you love the fit of the clothes you ordered and our customer care team was able to provide excellent support and regularly communicates with you regarding your order. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.
Thanks so much x
I was very excited I found the perfect…
I was very excited I found the perfect dress for a New Year's event. Ordered my dress on November 29 and have still not received it (January 6). Very dissatisfied with the service. Did I mention I paid for express shipping?? 🙄
6 de janeiro de 2022
Avaliação não solicitada
Resposta da Sundae Muse
Hi Daniela,
Thank you for your review. We are very sorry about the delay with your parcel. Unfortunately, there are major international delivery delays due to flight cancellations and government restrictions due to COVID-19 which is out of our control.
We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Good quality products
Good quality products. Fast delivery (tracked). All staff kept me in constant communication when I had a query. When a refund was necessary, it was given to me promptly. I hope I didn’t give them a hard time because I will definitely shop with them again. I’m quite petite, so it’s difficult to find fitting clothes, however Sundae Muse provides a good size for me :)
4 de janeiro de 2022
Avaliação não solicitada
Resposta da Sundae Muse
Hi Kirsty,
Thank you for taking the time to leave an amazing review. We are so happy to hear that our customer service team was helpful with all your inquiries and that our sizing fits you very well. We'd love to continue providing great service to awesome customers like you.
Lots of love x
Thank you so much for my prompt…
Thank you so much for my prompt delivery, it’s my first time ordering and I’m going to be a regular
Love how my dresses fit
4 de janeiro de 2022
Avaliação não solicitada
Resposta da Sundae Muse
Hi Lebohang,
Thanks so much for your amazing review. We're thrilled that you received your order quickly and you love your dresses. We take pride in knowing our customers are happy with their shopping experience.
Thanks so much x
100% recommended
Quick delivery and every item is amazing and great quality, will be ordering from Sundae Muse again
29 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Roisin,
Thank you for your amazing review. We are happy to hear your order arrived quickly and that you loved every item you ordered. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.
Thanks so much x
Resposta da Sundae Muse
Hi Pegah,
Thank you for taking the time to share your review. We're glad that your order was delivered quickly. We're looking forward to making your experience even better in the future!
Thanks so much x
Such amazing customer service and…
Such amazing customer service and products. Will definitely be shopping here more.
26 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Tash,
Thank you so much for taking the time to write such an excellent review. We love to know that you had an amazing shopping experience with us and that our customer service team was able to quickly assist you. We are always trying our best to make your experience memorable and we’re glad that we’ve achieved it. We are looking forward to you shopping at our store again.
Thanks so much x
Positive experience
My experience with the brand was really positive. There was an error with the site so the dress I ordered was out of stock. They sent me an email about it with options for a full refund or credit and I replied asking for a different size. They were really prompt, friendly and professional with their responses and really took the effort to ensure my experience was positive.
24 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Chantelle,
Thanks so much for your thoughtful and detailed review. We are thrilled that you had a positive overall experience. We take pride in knowing our customers are happy with their shopping experience with us. We look forward to serving you again.
Thanks so much x
Favourite Aussie Boutique
Customer service for this business is top tier - Jonah replied to my email swiftly and kept me updated about my initial query about shipping regularly in regards to the status of my parcel. I bought two maxi dresses and one shirt, all three pieces were great quality, at tolerable prices. Package arrived in about a week (AUS to NZ) and kept the products in good condition. Sundae Muse is a solid business - hope to buy again in the future.
16 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Kathrine,
Thank you for leaving such a wonderful review. We really appreciate you taking the time to share your experience with us. We are thrilled that you had an excellent customer service experience and you love the quality of your order. We'd love to continue providing great service to awesome customers like you. We look forward to serving you again.
Thanks so much x
Such quick delivery and amazing quality
15 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Issy,
Thank you for leaving an amazing review. We’re really pleased to hear that your order was delivered quickly and you loved the quality of our clothes.
Lots of love x
I am very pleased with my purchase and…
I am very pleased with my purchase and the customer service was amazing. Only issue I had was due to auspost taking a bit longer than expected. But overall very happy!
14 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Taylah,
Thank you for leaving an amazing review. We’re glad that you are pleased with the items you ordered and that our customer service team was able to give you amazing service. However, we are sorry that your order took longer than usual since Australia Post is experiencing delivery delays but we’re glad that you’re happy with your overall experience with us.
Thanks so much x
amazing customer service!!
The dress I bought was excellent quality and I was really happy with how quickly it arrived. When I emailed them, they were very responsive and so lovely! I absolutely love their customer service and definitely recommend!
13 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Imashi,
Thank you for your amazing review. We are happy you love the quality of the dress you ordered and it arrived quickly. Your feedback means a lot to us and lets us know we’re on the right track. We look forward to serving you again.
Lots of love x
This is my favorite online store now!⭐️⭐️⭐️⭐️⭐️
Thank you so much for such an amazing experience shopping online😻 I really like the customer service you give, such quick responses and communication before-during and after ordering⭐️ Also it is a must to be mentioned that dresses are just amazing -quality wise, style and fitting wise which is very important ❤️It’s is really rare when you are ordering something online and all 3 dresses out of 3 from the same order are sitting perfect on you⭐️ Shipment was quick as well. Really happy to find such amazing online store. Looking forward to order more from you 🤩
13 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Viktoriia,
Thank you so much for taking the time to write such an excellent review. We love to know that you had an amazing shopping experience with us and that our customer service team was able to quickly assist you. We’re glad that you love the quality and fit of the dresses you ordered. We are always trying our best to make your experience memorable and we’re glad that we’ve achieved it. We are looking forward to you shopping at our store again.
Thanks so much x
Customer service
I was concerned about shipping but the customer service rep was super helpful and tried to solve my problem asap. Great customer service and cute clothing!
13 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Grace,
Thank you for leaving an amazing review. We’re pleased that our customer service team was able to give you great service and that you find our clothing cute. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Thanks so much x
The customer service is amazing and…
The customer service is amazing and quick to respond. I had an issue where my ordered was returned to them and they were quick to let me know the situation and reship it to me for no extra cost!
12 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Anshika,
Thanks for your excellent review! We really appreciate you taking the time to share your experience with us.We are happy to hear that your issue was quickly addressed and resolved by our customer care team.
Thanks so much x
I’m very happy with my purchase which…
I’m very happy with my purchase which arrived recently! The customer care was excellent, they even checked up on me to check if my order had been safely received!
11 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Karena,
We appreciate the time you took to write an amazing review. We're glad that you’re happy with your order and our customer care team was able to help you out in monitoring the shipment of your order. We are looking forward to you shopping at our store again.
Thanks so much x
I received amazing customer service…
I received amazing customer service with Sunday Muse! I had an item that had a mark on it and Jonah responded to my email within minutes and organised a replacement for me and was so lovely and apologetic. I will definitely be a returning customer! X
9 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Indi,
We appreciate the time you took to write an amazing review, thank you! We're glad that our customer service team was able to resolve the issue with your order. We'd love to continue providing great service to awesome customers like you.
Thanks so much x
Great product and quick delivery
Great product and quick delivery! Customer care was really helpful
9 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Aanchal,
Thank you for leaving an amazing review. We really appreciate you taking the time to share your experience with us. We're pleased that you like your order and received it quickly. We look forward to you shopping with us again.
Thanks so much x
All the clothes were pack in individual…
All the clothes were pack in individual plactic bag nicely and securely. Im glad that all the size were nicely fit to me. Quality and design was good! I'm loving it!
9 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Wee,
Thanks so much for taking the time to write an amazing review. We're glad that you love the quality of the dresses you ordered. We are always trying our best to make your experience memorable and we're glad that we've achieved it. We look forward to serving you again.
Thanks so much x
The service is amazing
The service is amazing. Kir went above & beyond for me. Tracked my order from start to finish as well as following up to ensure I received my order. My products are great & the price was great. Thanks again!
8 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Emma,
Thank you for leaving an excellent review. We are so happy our customer service team was able to provide you an excellent shopping experience and even made sure you received your order. We are also happy you love the clothes you ordered. We are looking forward to you shopping at our store again.
Lots of love x
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