awful all you get is the initial foam then it doesn't lather any more ! smell doesn't last either ! for the price far better products on the market
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Veja o que dizem as avaliações
Customer service for this business is top tier - Jonah replied to my email swiftly and kept me updated about my initial query about shipping regularly in regards to the status of my parcel. I bought t... Ver mais
A empresa respondeu
Ofcourse I left ordering an outfit until the last minute before my event. The team at Sundae Muse was extremely helpful and accommodating and made sure my package was shipped and on its way, with an e... Ver mais
A empresa respondeu
Incredible customer service! After receiving a rather confusing email from DHL regarding customs, I wrote into Customer Service to check the email wasn’t a scam. The lovely Kofo replied withi... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Sundae Muse is an Australian online fashion boutique. Shop gorgeous dresses, playsuits, tops, accessories and more! Express shipping world wide. AfterPay available.
Informações de contato
PO Box 179, 3184, Elwood, Austrália
- love@sundaemuse.com
- sundaemuse.com
3,2
Bom
565 avaliações
Sem histórico de pedidos de avaliações
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had such a disappointing experience…
I had such a disappointing experience with Sundae Muse. I ordered a dress the Thursday before Black Friday for an event the following weekend. I didn’t receive any sort of shipping confirmation so I followed up a few times and was told the warehouse was busy (fair enough with Black Friday). I didn’t get my dress in time for the event but continued to follow up. After two weeks I felt really frustrated that the only explanation I had been given was that the warehouse was busy. When pressed they finally confirmed that they didn’t have stock of the dress and it had been sold in error. Such a frustrating result when I had been chasing them for weeks and reassured that it was warehouse delays.
8 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Victoria,
Thanks for your review and we sincerely apologize that your order was not shipped because it was out of stock. We didn't realise right away that it was out of stock due to the backlog we've experienced during the sale. We try our best to maintain 100% accuracy within our inventory, however, there are rare occasions that we experience an inventory error. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Super quick and helpful
Super quick and helpful! Thank you!
8 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Alex,
Thank you for taking the time to leave an amazing review. We are really pleased to hear that our customer service team is helpful and quick in assisting you. We look forward to serving you again.
Thanks so much x
Great customer service
Great customer service, beautiful dress and it was deliver really quickly.
6 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Katelyn,
Thank you for leaving an excellent review. We are so happy that you had a great customer service experience with us. We are also pleased to hear you loved the dress and that it was delivered quickly.
Lots of love x
No refund policy, cheap material, ill-fitting
For an online-only store, only having a gift card and no refund option is unacceptable. During COVID, online shopping was the only outlet. I purchase clothes from them and the sizes were off and the material was cheap. I returned all items to receive a gift card. I tried my luck again, however, the product quality was still poor and none of the clothes fit.
I don’t want another gift card and have no desire to shop at their online store again.
6 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Elizabeth,
Thank you for your review. We pride ourselves on the quality and fit of our clothes and believe we are selling affordable designer fashion at a fair price and we are sorry that you were disappointed on this occasion. We’re sorry that you’re unaware of our returns policy. These are laid out on our returns page that's posted here: https://sundaemuse.com/pages/returns
We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
One very happy customer!
Ofcourse I left ordering an outfit until the last minute before my event. The team at Sundae Muse was extremely helpful and accommodating and made sure my package was shipped and on its way, with an extremely fast turn around. The dress itself was absolutely stunning. Will definitely purchase more!
5 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Venessa,
Thanks for your awesome review! It means a lot to us and lets us know we're on the right track. We're delighted to hear that you had such a great experience interacting with our customer support team and you love your dress. We look forward to serving you again.
Lots of love x
Arrived today as promised thank you
Arrived today as promised thank you. Lovely dress
3 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Wag,
Thank you for leaving an excellent review. We are glad to hear that your order arrived on time. We'd love to continue providing great service to awesome customers like you.
Lots of love x
Amazing quality
Great experience fast shipping good quality products
2 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Bianca,
Thanks so much for taking the time to write an amazing review. We are happy to hear that you love the quality of our clothes. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We look forward to you shopping with us again.
Thanks so much x
The size don’t fixed
1 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Sayde,
Thank you for your review and we’re sorry to hear that you have an issue with sizing. If you ever need help with sizing, you can always message our customer service team via our 24/7 live chat or you can also send us an email at love@sundaemuse.com and we will provide measurements to help ensure you get the perfect fit. We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Excelente servicio al cliente
Excelente servicio al cliente. Al comprar me equivoqué en la talla. Me dijeron que no se podia modificar la orden; sin embargo, podia hacer una nueva compra y ellos cancelarian la orden anterior, devolviendome el dinero. La respuesta fue inmediata, al igual que el comprobante de la devolución.
1 de dezembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hola Sofia,
Gracias por tu increíble reseña. Nos alegra saber que nuestro equipo de servicio al cliente pudo ayudarlo con su pedido de manera oportuna. Esperamos poder servirle nuevamente.
Muchas gracias x
A dishonest unprofessional business
A dishonest unprofessional business. Advertised 30% sale with discount code and when I went to use this code it was invalid and I was told sorry the sale had ended even though their forceful advertising kept popping up on my Instagram feed. When I contacted them they gave a pathetic apology and did not honour their false advertising. Have reported their account. Very unprofessional.
1 de dezembro de 2021
Resposta da Sundae Muse
Hi Paloma,
Thanks for your review and we are sorry you saw an ad for our Black Friday sale after the sale just finished. We do have regular promotions, and if you would like to join our VIP mailing list, we will definitely keep you in the loop so you don't miss out in the future.
Thanks so much x
Quick delivery and excellent customer service!
I requested to have my order shipped for an urgent event during the busy Black Friday period. Customer service was excellent, especially Kir. She outlined that my package may not come in time due to the delays but notified dispatch of the urgency of the order. It was shipped out the next day and I received the package the day before my event. It was a 2 day turn around. Have always love their clothes and will definitely continue to buy after this experience.
29 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Georgiana,
Thank you for leaving an excellent review. We are so glad to hear our customer service team was able to inform you and help you with your dispatch request and that you were able to receive your order before your event despite the volume of orders we received during the Black Friday Sale. We are looking forward to you shopping at our store again.
Thanks so much x
Absolutely incredible customer service
Absolutely incredible customer service! Replied within minutes and helped with everything I needed! Love the brand and will continue to support them with their gorgeous pieces xx
29 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Ellie,
Thank you for such positive feedback. We're pleased to hear that you had such a great experience interacting with our customer support team. Thank you for your continued support and we look forward to serving you again.
Thanks so much x
Very good return policy
Very good return policy, and gave me store credit for what I returned.
Love the dresses that I’ve ordered, they’re all so unique and I get lots of compliments on them!
28 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Meagan,
Thank you for your excellent review and we’re glad that the return process has been smooth and easy. We look forward to serving you again.
Lots of love x
Discount code
Hi
customer service Kiri has given me 100% best service ever! basically I didn't tick apply for the discount code :-( not to worry Kiri put the original order on hold and I was able to re-order with the discount applied :-)
26 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Carole,
Thanks for your amazing review. We really appreciate you taking the time to share your experience with us. We’re glad that our customer service team was able to assist you with your order. We look forward to serving you again.
Thanks so much x
Great customer service
Great customer service! Very responsive, helpful, and kind.
23 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Montana,
Thank you for leaving an amazing review. We always aim to provide great service and we are so glad you got the chance to experience it. We are looking forward to serving you again.
Lots of love x
I received the order in record time and…
I received the order in record time and it’s perfect. 😍
18 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Andrea,
Thank you so much for your amazing review. We are happy to hear you love your order and you received it quickly. We'd love to continue providing great service to awesome customers like you.
Thanks so much x
Best customer service!
I ordered the wrong size dress and needed to get the correct size sent ASAP for a last minute wedding. The girls were so kind to me and allowed me to receive the voucher to buy the new dress before my dress had gotten back to them. The new dress came in a matter of days and the whole process was so smooth and not at all stressful. Best customer service!
18 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Kate,
We appreciate the time you took to write such an amazing review, thank you! We're happy that you received your dress in the correct size just in time for your event. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.
Thanks so much x
Can’t go wrong ordering off this website
Dress is beautiful, size spot on and delivery was insanely quick and free. 10/10 recommend
15 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Abbie,
Thank you for leaving an excellent review. We’re pleased to know that you love the dress you ordered and it fits you perfectly. We are also glad that it was delivered quickly. We are looking forward to having you back at our store again.
Lots of love x
Perfect
it came really fast and fit perfectly, can’t wait to wear!!
13 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Abbie,
Thank you for your awesome review. We’re happy to know that your order was delivered fast and that it fits you well. We’re as excited as you to see how it’ll look on you!
Lots of love x
Loved the dress
Loved the dress, the material feels and looks nice. Shipping was fast and the website was easy to use.
11 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi lovely,
Thank you for your amazing review. We are happy to hear that you love the quality of your order and you received it quickly. We look forward to serving you again.
Lots of love x
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