awful all you get is the initial foam then it doesn't lather any more ! smell doesn't last either ! for the price far better products on the market
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Veja o que dizem as avaliações
Customer service for this business is top tier - Jonah replied to my email swiftly and kept me updated about my initial query about shipping regularly in regards to the status of my parcel. I bought t... Ver mais
A empresa respondeu
Ofcourse I left ordering an outfit until the last minute before my event. The team at Sundae Muse was extremely helpful and accommodating and made sure my package was shipped and on its way, with an e... Ver mais
A empresa respondeu
Incredible customer service! After receiving a rather confusing email from DHL regarding customs, I wrote into Customer Service to check the email wasn’t a scam. The lovely Kofo replied withi... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Sundae Muse is an Australian online fashion boutique. Shop gorgeous dresses, playsuits, tops, accessories and more! Express shipping world wide. AfterPay available.
Informações de contato
PO Box 179, 3184, Elwood, Austrália
- love@sundaemuse.com
- sundaemuse.com
3,2
Bom
565 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A fav store of mine
A fav store of mine, really helpful customer service! Quick replies, very personable and proactive
8 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Jessica,
Thank you for your amazing review. We are happy to hear our customer service team was helpful and proactive in answering your questions. We look forward to serving you again.
Lots of love x
Dress is a perfect fit and got here in…
Dress is a perfect fit and got here in under a week. Impressed to say the least
7 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Jameson,
Thank you for your excellent review. We are happy to hear the dress is a perfect fit and it arrived quickly. We are happy to impress you with our service. We are looking forward to you shopping at our store again.
Lots of love x
Good experience, good customer service
The customer service was really great, the staff answered my questions promptly and my package arrived really quickly. I love the dress I bought so much, I do think the quality could be a little better for the price, but I’m still keeping it and am excited to wear it
7 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Elisabeth,
Thank you for your amazing review. We are happy that you love the dress you ordered and it arrived quickly. We’re glad that our customer service team was prompt in answering all of your inquiries. We look forward to serving you again.
Lots of love x
AWFUL RETURN POLICY NOT MADE CLEAR… AVOID
The returns policy for international orders is not made clear enough. I received a gift card with the amount paid for the dress not the 'refund' stated on the website. Having realised this, I sent an email to the company asking for the full refund and was met with a generic unhelpful response. I'm annoyed as I’ve never used this site before so wasn’t aware of the sizing but if it was clear you can’t get a refund I would never have ordered. I will not use this company again and do not recommend anyone purchasing from here.
6 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Shannen,
Thank you for your review. We’re sorry that you’re unaware of our returns policy. These are laid out on our returns page that's posted here: https://sundaemuse.com/pages/returns
We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Poor quality for the price
Only gave me the express shipping option, which was 20 dollars. I bought my first dress and had to return it because it was too big and was only offered store credit, had to pay for shipping to send it back. Reluctantly I got my second dress and it is horribly made. For a 98 dollar dress, the fabric was incredibly cheap and the sizing for a medium was incredibly small. The dress came and was already falling apart, as the thread is seen broken apart and also poorly threaded at the seams. Poor quality dress and not worth the price, will not be purchasing anything from this site again.
6 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Jenna,
Thank you for your review. We ship all international orders via DHL Express as they are the fastest and most reliable option. We also offer free shipping on larger orders. We pride ourselves on the quality and fit of our clothes and believe we are selling affordable designer fashion at a fair price and we are sorry that you were disappointed on this occasion. We do understand that things don't always work out when you're shopping online which is why you are welcome to return your order for a store credit as we have stated on our returns page which you can find here: https://sundaemuse.com/pages/returns
We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
a very happy customer
a very happy customer, the dresses arrived as expected!
6 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Deborah,
Thank you for leaving an amazing review. We are happy to know that the dresses met your expectations and that you had a happy shopping experience with us.
Lots of love x
Adele dress
Shipping time was excellent and had no issues all around, clothes are great quality
5 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Taylah,
Thank you for your amazing review. We are happy to hear that you loved the quality of the dress you ordered and it arrived quickly. We look forward to serving you again.
Thanks so much x
Awful company
Awful company, never using them again! Terrible customer service as I was blocked from their email after complaining about being left with a £583.00 store credit after trying to return there dresses. The dresses are also poor quality and do not provide the correct sizing measurements on the website as they all arrived in what was meant to be a size 8 but all fit completely different… I have also seen they have used the same template reply for every customer with the same problem!
3 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Emmelia,
Thanks for leaving a review. We're sorry that you had an issue with the sizing. Our size guide is posted here: https://sundaemuse.com/pages/size-guide
If you ever need help with sizing, you can always message our customer service team via our 24/7 live chat or you can also send us an email at love@sundaemuse.com and we will provide measurements to help ensure you get the perfect fit. We do understand that things don't always work out when you're shopping online which is why it is posted on our returns page that if you're not 100% happy with your purchase, we offer returns for store credit. The full details of our return policies can be found on our "Returns" page: https://sundaemuse.com/pages/returns
We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Such a cute dress!
Everything was great, I did order express and it took 5 days though, not complaining, I just assumed it would be a bit quicker but quality of the dress was amazing xx
2 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Annie,
Thanks for your great review! We’re sorry to hear that the delivery took longer than expected but we're happy that you love your dress. We look forward to you shopping with us again.
Thanks so much x
Not happy with the sizing at all
Not happy with the sizing at all. I wanted a refund but only credits allowed which is so annoying considering they don’t have stores to try anything on.
1 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi MG,
Thanks for leaving a review. We're sorry that you had an issue with the sizing. If you ever need help with sizing, you can always message our customer service team via our 24/7 live chat or you can also send us an email at love@sundaemuse.com and we will provide measurements to help ensure you get the perfect fit. Please note that we only issue gift cards for returned items as we have stated on our return policy which you can view here: https://sundaemuse.com/pages/returns
We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Terrible quality and customer service
Terrible quality and customer service
Ordered a white dress and it looked nothing like the photos, was crinkly, see through and a very thin/cheap material. Returned it and used my credit to order two other different dress and they were still bad quality. Asked for a refund from customer service since I really was not happy and did not want to purchase anything else from their website because it was all bad quality but just got a generic email response saying how only store credit is available. Really disappointing customer service. If you're looking to get ripped off then shop here
1 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Tahlia,
Thanks for your review. We pride ourselves on the quality and fit of our clothes and believe we are selling affordable designer fashion at a fair price and we are sorry that you were disappointed on this occasion. Our return policy is posted here: https://sundaemuse.com/pages/returns
We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Super efficient customer service
Super efficient customer service! And recieved the amazing dress on time and earlier than expected.
29 de setembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Chelsea,
Thanks for your amazing review. We're glad that you received your dress earlier than the expected date and you had a great customer service experience. We look forward to serving you again.
Thanks so much x
Massively disappointed and NO FULL REFUND - BEWARE!
Massively disappointed. Bought various dresses in different sizes/styles, quality wasn't as good as expected, then you can't return the goods without getting a credit note! So I have a credit note for about £200 for a company I don't want to use! An absolute disaster. Who in this day doesn't offer a full refund?
28 de setembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Marion,
Thanks for leaving a review. We pride ourselves on the quality and fit of our clothes and believe we are selling affordable designer fashion at a fair price and we are sorry that you were disappointed on this occasion. We're sorry to hear that you're unaware of our return policy. It is posted on our FAQ and on a separate returns section which you can find here: https://sundaemuse.com/pages/returns
We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Amazing!
Items arrived in very quick and are absolutely gorgeous! Communication about out of stock item was very smooth and initiated by customer service. Overall, excellent experience and can't wait to buy again!
28 de setembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi JD,
Thank you for leaving an amazing review. We are happy to hear that our customer service team was able to sort out the issue regarding the out of stock item in your order and that your order arrived quickly. We are looking forward to you shopping at our store again.
Lots of love x
very annoyed
When I got the item it was way to small and not what it looked like on the picture. I find it very annoying that you can’t get a refund as they don’t have any stores to try on their clothes. Overall not very happy with the company and wish I could have gotten a refund because i don’t like anything that they have.
28 de setembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Mikayla,
Thanks for your review. We're sorry that your order did not fit and you're unaware of our return policy. It is posted on our FAQ and on a separate returns section which you can find here: https://sundaemuse.com/pages/returns
We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
I had to make a return
I had to make a return, i wanted to exchange sizes, the customer service was amazing (thanks kir you were amazing!) she was really helpful and always checking the tracking of the product, i received the "gift card" immediately afterwards, thank you so much! overall a great experience shopping with you guys!
23 de setembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Flo,
Thanks for your amazing review. We are happy to hear that our customer service team was helpful in tracking and processing your return and that you had a great shopping experience with us. We are looking forward to you shopping at our store again.
Lots of love x
Amazing dress at an affordable price! 😻
Ordered a dress from this website to the UK for a wedding. The dress arrived in just under a week and is amazing quality. Fits me perfectly and looks exactly like the picture. I would most definitely recommend this company to anyone looking for a good quality dress at an affordable price!! Thank you! 😊💕
20 de setembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Laura,
Thank you for leaving an excellent review. We are happy to know you love the quality of the dress you ordered and that it fits you perfectly. We are also happy to know it arrived just in time for the wedding. We are looking forward to you shopping at our store again.
Lots of love x
Bit small
The dress was nice and arrived within a few days, but it was tighter than expected so I have returned it. It was also more low cut around the chest than what I was after.
19 de setembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Natasha,
Thanks for your review! We are happy to hear that you like your dress and it arrived quickly.If you ever need help with sizing, you can always contact our customer service team at love@sundaemuse.com and they can help you get the exact measurements of the styles you’re interested in before you purchase them
Lots of love x
Unhappy. The returns policy is not clear
The returns policy for international orders is not made clear enough. I received a gift card with the amount paid for the dress not the 'refund' stated on the website. Having realised this, I sent an email to the company asking for the full refund and was met with a rude response. I'm gutted as I had ordered two dresses in different sizes and would never had done this if I'd known I was only going to get a gift receipt. It's left a really sour taste in my mouth in regards to this company, so I can't recommend.
If anyone wants to spend $140 Aus Dollars here, please consider using my gift card and transferring me the money. I'm desperate
17 de setembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Louise,
Thanks for your review. We're sorry to hear that you're unaware of our return policy. It is posted on our FAQ and on a separate returns section which you can find here: https://sundaemuse.com/pages/returns
We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Fast delivery
Fast delivery, excellent customer service.
17 de setembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Karolina,
Thank you for leaving an amazing review. We are happy you had an excellent customer service experience and that your order arrived quickly.
Lots of love x
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