awful all you get is the initial foam then it doesn't lather any more ! smell doesn't last either ! for the price far better products on the market
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Veja o que dizem as avaliações
Customer service for this business is top tier - Jonah replied to my email swiftly and kept me updated about my initial query about shipping regularly in regards to the status of my parcel. I bought t... Ver mais
A empresa respondeu
Ofcourse I left ordering an outfit until the last minute before my event. The team at Sundae Muse was extremely helpful and accommodating and made sure my package was shipped and on its way, with an e... Ver mais
A empresa respondeu
Incredible customer service! After receiving a rather confusing email from DHL regarding customs, I wrote into Customer Service to check the email wasn’t a scam. The lovely Kofo replied withi... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Sundae Muse is an Australian online fashion boutique. Shop gorgeous dresses, playsuits, tops, accessories and more! Express shipping world wide. AfterPay available.
Informações de contato
PO Box 179, 3184, Elwood, Austrália
- love@sundaemuse.com
- sundaemuse.com
3,2
Bom
565 avaliações
Sem histórico de pedidos de avaliações
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Como esta empresa usa o Trustpilot
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best customer service
Kir was able to give me such amazing service! I mucked up my order and she was able to cancel my order and issue me a refund so I could re-order my correct items. The customer service reply time was also super quick. I am beyond happy with my service. It definitely makes a big difference and makes me want to shop with you again and again. Thanks so much!
9 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Maddy,
Thank you for leaving an excellent review. Our customer service team always aims to provide exceptional service and we are so happy we were able to help you rectify your order. We are looking forward to serving you again.
Lots of love x
Great product, however different expectations
I was very happy with the product! It fit perfectly and the material was light and nice. My only issue is that the dress itself didn’t totally match the one photographed. The colours were more vibrant instead of the pale tones shown. Overall though, I’m very satisfied with it! :)
9 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Isabella,
Thank you for taking the time to leave an amazing review. We're pleased to know that you're happy with your order and it fits you perfectly. Thank you also for your constructive feedback regarding the colour of your dress, we try our best to represent our clothes perfectly when taking photos however, due to different screen resolutions it's possible that the colours will be slightly different in actual from what you see online but we're pleased that you're satisfied with your overall experience. We look forward to you shopping with us again.
Thanks so much x
10/10 experience !!
my dress came super quickly and is in amazingly good condition, exactly like the picture. 10/10 !!
7 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Freya,
Thank you for your awesome review! We’re glad to know that the dress was delivered to you fast, but we’re more than happy to hear that the dress arrived in great condition and exactly what you were expecting. We’re looking forward to serving you again.
Lots of love x
Exceptionally fast and friendly service
I contacted the customer care team to check if they offer same day shipping. They don't but they were still able to ship my order so quickly. Jonah from customer service was so quick to respond to my emails, it almost felt like we were using instant messaging to talk and not email. Very excited to receive my dresses!
4 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Bhav,
Thank you for your amazing review. We really appreciate you taking the time to share your experience with us. We're so pleased that you find our customer service team friendly and exceptionally fast in responding to your inquiries. We look forward to serving you again.
Thanks so much x
Exceptional Customer Service and Clothing Quality
The Evian dress arrived super quickly and was exactly as advertised on the website and exceptional quality. Had to return for another size and the staff went above and beyond to help me, super understanding and ensured I was satisfied. The new dress arrived even quicker than the first and fit like a glove. Couldn't be happier with my experience with Sundae Muse! Would highly recommend :)
3 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Maeve,
Thank you for leaving such positive feedback. We are really pleased to hear that you love the quality of the Evian Dress and it arrived quickly. We're also delighted that you had such a great experience interacting with our customer support team. We are always trying our best to make your experience memorable and we're glad that we've achieved it. We look forward to serving you again.
Thanks so much x
Best customer service ever!!
Absolutely amazing customer service, they notified me when my order was out of stock, offered me a refund which went through with no issue whatsoever. Got my refund and then purchased another one of their dresses. Very impressed with how good their customer service is. Thank you so much!!
1 de novembro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Amy,
Thank you for your amazing review. We really appreciate you taking the time to share your experience with us. We're delighted to hear that you had such a great experience interacting with our customer support team. It means a lot to us and lets us know we're on the right track.
Thanks so much x
The team was good about emailing back…
The team was good about emailing back fast and providing a solution to the problem.
26 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Abby,
We appreciate the time you took to write such an amazing review, thank you. We’re glad that our customer service team was prompt in providing a resolution to your problem. We look forward to serving you again.
Lots of love x
Best customer service!!
I emailed after hours as I clicked the wrong size on my order, Kir answered immediately and sorted everything out straight away, the first time it didn’t feel like I was talking to a robot, a beautiful human on the other side ready to help! Will shop again and again!
26 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Renee,
Thank you for your amazing review. We are so delighted you got to experience the best customer service from one of our representatives. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We are looking forward to having you back at our store again.
Lots of love x
gorgeous dress
gorgeous dress, great quality, my daughter is very happy and it was delivered so quick in 48 hours....thanks
25 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Jenni,
Thank you for leaving an amazing review. We really appreciate you taking the time to share your experience with us. We are happy to hear your daughter loves the quality of the dress she ordered and it was delivered quickly. We look forward to you shopping with us again.
Thanks so much x
Easy and quick service.
24 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Catherine,
Thank you for your awesome review! We are glad to know that our team was able to assist you promptly. We hope to serve you again!
Lots of love x
Love!
First time ordering from Sundae Muse, very happy with my purchase. The quality is amazing, the styles are adorable, and the shipping was super quick. Also, great customer service team. Definitely going to order again:)
23 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Noor,
Thanks for your excellent review! We are pleased to hear that you’re happy with your order and you love our clothing’s style and quality. We’re also glad that you received your order quickly and you had an excellent customer service experience with us. We're looking forward to making your experience even better in the future!
Thanks so much x
Beyond excellent customer service…
Beyond excellent customer service customer service and made the whole experience really easy and swift :)
Would highly recommend Sundae Muse ☺️
21 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Mary,
We appreciate the time you took to write such an amazing review, thank you! We're glad that you had an excellent customer service experience with us. We're looking forward to making your experience even better in the future!
Thanks so much x
absolutely wonderful
so so amazed with the friendly and extremely quick customer service. beautiful quality products at affordable prices! will definitely be a returning customer <3
17 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Deegan,
Thank you so much for your awesome review. We’re glad to know that our customer service team was able to assist you promptly. We’ve been doing our best to create great designs at affordable prices and we’re glad that we get to share this experience with you. We look forward to serving you again.
Lots of love x
Resposta da Sundae Muse
Hi Pairs,
Thank you so much for leaving an excellent review.
Lots of love x
Très beaux vêtements
Très beaux vêtements, finitions de belle qualité !
Envoi très rapide, livraison en une semaine !
Je suis très satisfaite !
15 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Nathalie,
Thank you for your amazing review. We're glad that you're satisfied with the quality of your order and you received it within a week. We look forward to serving you again.
Thanks so much x
Fabulous Shopping at Sundae Muse!
Fantastic first time shopping experience with Sundae Muse! My daughter chose 3 gorgeous dresses & they arrived very quickly in the Post to our door & all 3 were absolutely perfect! Thank you for a smooth and easy online shopping experience! We will be back!
14 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Jen,
Thanks so much for your amazing review. We are so happy to hear that your daughter loves all the three dresses you ordered and you received them quickly. We're glad that you had a smooth, easy, and fantastic shopping experience with us. We are looking forward to you shopping at our store again.
Lots of love x
Exceptional customer service!
Exceptional customer service!
Went above and beyond for my order, shipping was so fast
14 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Ye,
Thanks so much for your excellent review. We're glad that our team was able to go the extra mile to help you with your order and you received your order quickly. We look forward to serving you again.
Thanks so much x
Shooked, surpass my expectations!
"I'd love to shout out to Jonah who helped me sort my return in less than 24 hours! I am amazed by their service and would like their customer service experience and business to be recognized. Thank you so much, will definitely purchase Sundae Muse again"
14 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Chantel,
Thanks so much for your excellent review. We're glad that our team was able to help you with your return and you had an amazing customer service experience with us. We look forward to serving you again.
Thanks so much x
BAD RETURN POLICY
Do not order from here (especially if international) I’ve had nothing put problems, already paid for shipping, DHL express was then trying to charge me £90 for delivery and the company then had to get involved. Returns policy is terrible as you only get a credit note and their dresses are NOT true to size and not good quality for the price, wasted my money with this brand and would NOT buy again.
12 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Sophia,
Thank you for your review. We’re sorry that you’re unaware of our returns policy. These are laid out on our returns page that's posted here: https://sundaemuse.com/pages/returns. We are sorry about DHL charging you before receiving your parcel, they were unaware but our team already sorted this out immediately and your parcel was delivered. If you ever need help with sizing, you can always message our customer service team via our 24/7 live chat or you can also send us an email at love@sundaemuse.com and we will provide measurements to help ensure you get the perfect fit.
We appreciate your feedback as we are always looking for ways to improve.
Thanks so much x
Fast shipping to NZ, super cute & good quality
I live in NZ and the dresses I ordered on Friday arrived at my door on Sunday! Very cute dresses & great for special occasions, I will be keeping all 3. Happy with the quality.
10 de outubro de 2021
Avaliação não solicitada
Resposta da Sundae Muse
Hi Aleisha,
Thanks for your awesome review! We are glad to hear that you’re happy with the quality of all the dresses you ordered and they arrived in New Zealand quickly. We look forward to you shopping with us again.
Lots of love x
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