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Sunnamusk London - Aldgate Avaliações 229

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O TrustScore é 4.5 de um total de 5

4,3

Perfumaria
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Localização

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2, 75 Whitechapel Road, Shadwell, E1 1DU London, GB

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We visited Sunnamusk in Whitechapel to pick out Eid gifts for our parents and parent in-laws, and honestly, the experience was beautiful from start to finish. Asad greeted us so warmly and made us... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Visited Sunnamusk Aldgate yesterday 9th January and was greeted by Asad and Hamza they were both really good and polite.. I went to buy Evanta which I did but ended up buying Blue eyes, golden dus... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Staff constantly trying to upsell and pressuring me to buy several perfumes when I only went in there to buy just 1 gift item. Kept making me smell like 10 different scents and trying to force me to b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I had a great experience at the Whitechapel branch. I had a lot of questions and wanted to smell half of the scents in the store and the employees were very helpful and patient. In the end I ended up... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Perfumaria
  2. Fornecedor de Cosméticos e Perfumes
  3. Loja de Cosméticos

Escrito pela empresa

Sunnamusk is a British fragrance house adored for its elegant and captivating scents inspired by the beauty of Arabia, led by co-founder Kazi Abidur Rahman. The Sunnamusk journey started in 2009 from humble beginnings on the streets of East London, where five brothers settled into the bustling Whitechapel market bringing an Eastern-inspired aroma to the heart of London. An unwavering commitment to a philosophy of ‘Fragrance First’ propelled Sunnamusk from market stalls to Malls and stores quickly opened across the United Kingdom and eventually into Europe. Today the Sunnamusk portfolio of products has expanded beyond Eau de Parfums to include heavenly home fragrances, rich perfume oils infused with our signature scents and bespoke fragrances available across a network of 36 exclusive Sunnamusk branded stores and ecommerce sites in 5 countries. Kazi Abidur Rahman, co-founder and brand director, remains the driving force behind Sunnamusk. His passion for design, graphics and video along with an expert nose for beautifully-formulated fragrance, has helped transform Sunnamusk from a small bespoke brand to an instantly recognised label. Sunnamusk invites you to embark on an immersive fragrance journey that inspires and enchants, making the world a more beautiful place, one scent at a time.

Informações de contato

  • 2, 75 Whitechapel Road, Shadwell, E1 1DU, London, Reino Unido

4,3

Excelente

O TrustScore é 4.5 de um total de 5

229 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 5 de um total de 5 estrelas

Bespoke experience at Sunna Musk

Have to give credit to Yousef at the store, for helping me to choose perfume oil to use during the month of Ramadan. Yousef came across very knowledgeable and very friendly and made my purchase enjoyable and also bespoke. I have regularly purchased goods from Sunna Musk online, however visiting their flagship branch in Whitechapel made the experience so much better and being able to compare the variety of fragrance with coffee beans in one hand, so much better. Also thank you to Tahmina ( I think her name was ), for helping my daughter. Keep it up Sunna Musk because whatever you guys are doing it’s working, and I will be back again soon.

28 de março de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered and didn't get anything after a…

Ordered and didn't get anything after a week had passed, I write when can expect delivery and they had cancel order without explanation!

6 de março de 2024
logotipo da Sunnamusk London - Aldgate

Resposta da Sunnamusk London - Aldgate

Dear Customer,

I am writing to offer my sincerest apologies for the confusion and frustration caused by the unexplained cancellation of your recent order. Your satisfaction is incredibly important to us, and, regrettably, we did not meet your expectations on this occasion.

I completely understand your disappointment and frustration with the lack of communication regarding the status of your order. It was not our intention to cause any inconvenience, and I apologise for the oversight in not providing you with an explanation for the cancellation.

Please contact us at online@sunnamusk.com and we will get to the bottom of this

Thank you for bringing this matter to our attention, and once again, please accept my sincere apologies for any inconvenience caused.

Warm regards,

Customer Service

Avaliado com 1 de um total de 5 estrelas

Came smashed

Came smashed. Customer service are terrible at replying

17 de dezembro de 2023
logotipo da Sunnamusk London - Aldgate

Resposta da Sunnamusk London - Aldgate

Dear Francesco,

I am writing to express my sincere apologies for the inconvenience caused by the delivery of your damaged product. I understand the frustration that comes with receiving a broken item, and I want to assure you that we take this matter seriously.

I am equally disappointed to learn that our customer service has fallen short of your expectations in terms of responsiveness. This is not the level of service we aim to provide, and I apologise for any frustration caused by the delay in our communication.

To rectify this situation promptly, please share your order details and any relevant information at online@sunnamusk.com. We will expedite the process to address the damage issue and improve our communication moving forward.

Your feedback is crucial, and we appreciate your patience as we work to resolve these issues. We remain committed to providing a positive customer experience, and steps are being taken to prevent similar incidents in the future.

Once again, I apologise for any inconvenience caused, and we appreciate your understanding.

Best regards,

Customer Service Team
Sunnamusk London

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