Package was lost in transit by carrier
Package was lost in transit by carrier. Ava immediately responded when I contacted Sunny Gardens and followed the resent package through delivery and kept me informed.
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Respondeu a 66% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Package was lost in transit by carrier. Ava immediately responded when I contacted Sunny Gardens and followed the resent package through delivery and kept me informed.
I live 40 miles from St. Louis, MOand we had temps over 100 degrees with no rain for a large portion of summer. I feel the sunshade helped my raised garden by not baking my plants and helping keep in the moisture. It was easy to install, and I was impressed with the quality.

Resposta da Sunny Garden Market
The products I received were not satisfactory. However, during the return process, Ava was always courteous and helpful.

Resposta da Sunny Garden Market
It does tell you when your product will be delivered on their website. (10 days later) but never gives out any emails or txts to provide a shipping tracker. I did receive my order. And customer service was prompt which I appreciated. If you do order from them just need to be patient.

Resposta da Sunny Garden Market
The experience was very good. You had the choices of product that I wanted at a price that was decent. Ship time was good. Thank you.

Resposta da Sunny Garden Market
A bit pricey but nice colour and it’s waterproof. (Been tested quite thoroughly already!)
We thought it looked a bit thin on arrival but actually it lets in a lot of light, unlike the one we replaced, which is much better for our ground-floor flat where light is at a premium

Resposta da Sunny Garden Market
Delivery was longer than I’d expected (hence only 4 stars). However customer service were really helpful when the parcel went astray (not their fault), and very prompt responding.

Resposta da Sunny Garden Market
Very easy to do the order. The cloths are working well with my raised garden beds.

Resposta da Sunny Garden Market
This is new internet commerce. You are no longer buying from United States companies. You are now buying from International companies. Some are good as in this company from France. Which has great return policies. But it's not cost effect to return some of your items.
I recently purchased a shade cloth from Sunny Garden Market, and I’m very happy with my purchase! The quality is excellent, and it does a fantastic job of protecting the vegetable garden from the sun. I highly recommend it to anyone looking for a high-quality shade cloth!

Resposta da Sunny Garden Market
Unfortunately the items purchased were not suitable for our requirements. No quibble about returns and full refund, Ava was most helpful throughout the process. Thank you

Resposta da Sunny Garden Market
Very frustrating return experience.
I ordered a large sun shade from Sunny Garden Market. Shipping took longer than I expected, and once it arrived I decided almost immediately that I wanted to return it.
Their website advertises “easy returns” and says customers have 14 days to change their mind and receive a full refund. What I did not expect was to be told that I would need to pay to ship the item back to China before receiving that refund.
I looked into return shipping and was quoted around $300, which was actually more than the cost of the item itself.
When I explained that this made the advertised return option essentially unusable for me, I was instead offered a small courtesy refund if I kept the item.
I understand that international companies may have different return procedures, but I feel the return location and potentially significant return-shipping cost should be made extremely clear before purchase, especially when “easy returns” and a full refund are prominently advertised.
This experience has made me much more hesitant to order from smaller online retailers because you don’t always know what the return process will actually look like until after they already have your money.
I personally would not order from Sunny Garden Market again and would strongly recommend that U.S. customers fully understand the return policy and return-shipping requirements before purchasing.

Resposta da Sunny Garden Market
Bought a sail. Arrived from China and was very low quality. When I tried to return it, they said I needed to ship it back to China. This company is a scam
I didn't buy from it as it all looked too good to be true. I did a little searching on the website and decided it looked AI-generated, set up in 2026, with big discounts, big promises and no return information...

Resposta da Sunny Garden Market
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