I ordered 3 small men’s tees and got 2 small and one medium. I’ve emailed them 4 times, filled in the online form and even tried to contact them on Facebook. It’s now 9 days But they are just ignoring... Ver mais
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Veja o que dizem as avaliações
I recently ordered a pair of water shoes for paddleboarding, and on first inspection, they looked like the best pair I’ve had yet. Unfortunately, after just one wear, the glue around the front edgi... Ver mais
A empresa respondeu
Great service! Absolutely on point - communication was on point, product was on sale I believe it was good value for money, delivery was timely too. They were just on the ball from order to delivery... Ver mais
A empresa respondeu
Had some initial concerns that when we purchased this it was a scam due to the fact that we recieved no order confirmation just a very basic email saying thank you (literally just a sentance). However... Ver mais
Detalhes da empresa
Escrito pela empresa
We are a UK based company with a passion for watersports. We encourage everyone to have a go at getting on the water by providing quality equipment at great prices. Find great SUP, paddle board and kayak deals at SUP Warehouse.
Informações de contato
Reino Unido
- support@sup-warehouse.com
- sup-warehouse.com
3,6
Bom
219 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I ordered 3 small men’s tees and got 2…
I ordered 3 small men’s tees and got 2 small and one medium. I’ve emailed them 4 times, filled in the online form and even tried to contact them on Facebook. It’s now 9 days But they are just ignoring me. Once before this lack of response has occurred. Love the gear and price but when it goes wrong it’s awful. And when I’ve just lost my mum it’s stressful. And no phone number at all.
15 de abril de 2026
Avaliação não solicitada
Resposta da SUP Warehouse
We are really sorry to hear about your experience.
We want to look into why your messages weren't getting through – if a support ticket was raised successfully, you'd normally receive an automatic reply, so something clearly went wrong there. We've sent you a direct email now and will get this sorted for you straight away.
The SUP Warehouse Team
Bought a wetsuit which is the wrong…
Bought a wetsuit which is the wrong size after offering it up against myself
Because I opened the hygiene seal and disposed of tags this now cannot be returned
Absolutely poor service and spoke to 3 different people in one email chain . Would not recommend buying from this company
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da SUP Warehouse
Thank you for your review. We’re sorry you’re disappointed.
Your wetsuit was delivered almost five months ago. Our returns policy allows 30 days for a return, as long as the item is unused and all tags and hygiene seals are still attached. Once these are removed or thrown away, the wetsuit can no longer be resold, which is why we can’t accept a return in this case.
We do try to be flexible where we can, and we would usually consider an exception if an item is clearly unused with the tags still attached. Unfortunately, without the original tags and seal, we’re unable to offer this. We’re sorry we can’t help further on this occasion.
The SUP Warehouse Team
Sehr kulant und professionell
Mein Paket ging verloren, die Abwicklung durch SUP war sehr professionell. Danke !
30 de outubro de 2025
Resposta da SUP Warehouse
Thank you for your review, and we apologise again for the issue with the shipment.
The SUP Warehouse Team
Great range and guidance
Great range of SUPs and really competitive prices. SUP Warehouse’s guidance ensured we got the perfect spec for our needs.
22 de agosto de 2025
Resposta da SUP Warehouse
Thank you for your review!
We're pleased to hear you had a positive experience shopping with us.
The SUP Warehouse Team
Resposta da SUP Warehouse
Thanks for your review!
We're glad to hear you're happy with your purchase!
The SUP Warehouse Team
I have now waited over 6 weeks for my…
I have now waited over 6 weeks for my paddle board and still waiting without any correspondence regarding my order. Payment has been taken but no goods received. Very disappointing.
1 de agosto de 2025
Avaliação não solicitada
Resposta da SUP Warehouse
Hi there,
We're really sorry to hear this, please can you reply with your order number so that we can look into this for you.
Thanks,
The SUP Warehouse Team
Customer Services at its best
I recently ordered a pair of water shoes for paddleboarding, and on first inspection, they looked like the best pair I’ve had yet. Unfortunately, after just one wear, the glue around the front edging started to come loose—clearly a manufacturing defect.
I contacted SUP Warehouse and, impressively, they responded within 10 minutes. After reviewing the photo I’d sent, they issued a replacement pair without hesitation. Top-notch service.
11 de julho de 2025
Avaliação não solicitada
Resposta da SUP Warehouse
Thank you for your kind feedback!
We're really glad we could get that sorted quickly for you, and sorry again for the issue with your first pair. It’s great to hear you were impressed with the shoes themselves, and we hope the replacement pair serves you well on the water.
The SUP Warehouse Team
Excellent
Quick delivery.
Excellent item at an excellent price.
All good!
20 de junho de 2025
Avaliação não solicitada
Resposta da SUP Warehouse
Thanks for the great review, Jeff!
The SUP Warehouse Team
Ordered and delivered on time
Ordered and delivered on time, as a customer that’s all I can ask for. Did what they said.
25 de março de 2025
Resposta da SUP Warehouse
Thank you for your review!
We're glad to hear you're pleased with your purchase!
The SUP Warehouse Team
Artikel bestellt
Artikel bestellt, falsche Lieferung erhalten und dann über Wochen gewartet ohne richtige Hilfe.
1 de março de 2025
Resposta da SUP Warehouse
Thank you for your feedback, Syl.
We're really sorry for the mix-up and any inconvenience caused. If you need any help with the return or replacement arrangement, just let us know — we're here to help.
The SUP Warehouse Team
Appalling customer service…
Sent the wrong item [wrong coloured hoodie]. Stitching poor / coming apart.
Still awaiting a refund for the faulty SUP board that I returned last year.
4 de dezembro de 2024
Resposta da SUP Warehouse
Thank you for your feedback, Nick.
We are very sorry to hear about your experience. It looks like our emails may not have been reaching you — we’ll be sending a new one shortly. If you don’t receive it, please check your spam folder. We're keen to get this resolved for you as soon as possible.
The SUP Warehouse Team
Great service
Good communications regarding my order. Arrived promptly. Well priced also.
7 de dezembro de 2024
Resposta da SUP Warehouse
Thank you for your positive review, Justin!
We appreciate your feedback and are glad to hear you are pleased with your purchase.
The SUP Warehouse Team
Schickes SUP
Wie konnten es bislang noch nicht testen, aber das Board sieht schick aus und macht einen guten Eindruck. Bei Fragen zur Pumpe wurde uns direkt geholfen.
27 de novembro de 2024
Resposta da SUP Warehouse
Thank you for your review, Tina!
We're glad you like the SUP and appreciated our support.
Danke,
The SUP Warehouse Team
Delivery failure and rubbish communications
Ordered my paddleboard almost 3 weeks ago, with an estimated delivery of 5 days. 2 weeks later, chased, and the response was the shipment has just arrived and will be sent in the next day or 2. another week later, and still no delivery. Chased again, and was sent exactly the same email response. A company, who do not adhere to their delivery promises, and whose communications are shocking.
3 de dezembro de 2024
Avaliação não solicitada
Resposta da SUP Warehouse
Thank you for your review, Mike.
We are very sorry for the delay and lack of clear communication. This is not the experience we want for our customers. We’re actively working to resolve this issue as quickly as possible and will keep you updated via email.
We apologise again for the inconvenience.
The SUP Warehouse Team
GET IN TOUCH! I am really concerned
I am really concerned.
We ordered a paddle board over 10 days ago. We did not received a email confirmation, just took a screen shot of the page when we ordered.
It advised delivery would be uptp 5 working days and still no delivery. We have reached out once and had absolutely no communication. We have reached out again and again no communication. The money has left our bank and we have not communication. I wouldn’t mind a late delivery as long as there was some reassurance we are not being scammed.
It’s been a 2 weeks since ordering and we were expecting this before Christmas.
The order number is
14163SUP
10 de dezembro de 2024
Avaliação não solicitada
Resposta da SUP Warehouse
Thank you for your review, and we are sorry to hear about your experience, Jessica.
Could you please share your order number or the confirmation details from the screenshot you mentioned? This will help us locate your order and provide an update as quickly as possible.
Thank you for bringing this to our attention — we'll do our best to resolve this for you as soon as possible.
The SUP Warehouse Team
[UPDATE]
Thank you for sharing your order number.
We did respond to your earlier inquiries, so please check your spam folder in case our emails were filtered there. We’ve also just sent you another email with an update on your order — please check your inbox.
Immediate response after requiring…
Immediate response after requiring about the estimated delivery date
12 de outubro de 2024
Resposta da SUP Warehouse
Thank you for your review, Franziska!
We appreciate your positive feedback, and hope you are happy with your purchase!
The SUP Warehouse Team
Resposta da SUP Warehouse
Thanks for your review, Christian! We're glad to hear you're pleased with your purchase!
The SUP Warehouse Team
Resposta da SUP Warehouse
Thank you for your positive review!
We are happy to hear you're pleased with your purchase.
The SUP Warehouse Team
Great value for money
24 de agosto de 2024
Resposta da SUP Warehouse
Thank you for your positive feedback, Tony!
We're glad to hear you found great value in your purchase and hope you're enjoying it.
The SUP Warehouse Team
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