SUP Warehouse Avaliações 219

O TrustScore é 3.5 de um total de 5

3,6

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

I ordered 3 small men’s tees and got 2 small and one medium. I’ve emailed them 4 times, filled in the online form and even tried to contact them on Facebook. It’s now 9 days But they are just ignoring... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently ordered a pair of water shoes for paddleboarding, and on first inspection, they looked like the best pair I’ve had yet. Unfortunately, after just one wear, the glue around the front edgi... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great service! Absolutely on point - communication was on point, product was on sale I believe it was good value for money, delivery was timely too. They were just on the ball from order to delivery... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Had some initial concerns that when we purchased this it was a scam due to the fact that we recieved no order confirmation just a very basic email saying thank you (literally just a sentance). However... Ver mais

Detalhes da empresa

  1. Esportes Radicais

Escrito pela empresa

We are a UK based company with a passion for watersports. We encourage everyone to have a go at getting on the water by providing quality equipment at great prices. Find great SUP, paddle board and kayak deals at SUP Warehouse.


Informações de contato

3,6

Bom

O TrustScore é 3.5 de um total de 5

219 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 4 de um total de 5 estrelas

A fantastic all round board

A fantastic all round board. Perfect for any river use and stable enough for the waves of the sea. Only not giving 5 stars due to the fact the pump is not the best on the market and even needed an elastic band as a 'quick fix' recommended by the supplier. If this is clearly a recurring issue it should be resolved, not just wait until the customer asks a question about it to then provide a quick response. But love the board the design and cant fault anything else.

4 de julho de 2022
Avaliado com 1 de um total de 5 estrelas

Item never arrived.ordered it way in…

Item never arrived.ordered it way in advance as a birthday gift, waited a few days after the estimated delivery date for me to get in touch with them. If I hadn't emailed them then I don't think they would have been bothered. They said it must have got lost in the post. How does a paddle board go missing.... Would never order from this company again

1 de julho de 2022
logotipo da SUP Warehouse

Resposta da SUP Warehouse

Hi Kay,

Thank you for taking the time to write us a review.

We're really sorry for the poor experience you had shopping with us. Whilst the majority of parcels arrive safely with customers there is a small number that are lost on the way in the global parcel network.

We have checked your order in our system and we can see that you have been refunded in full for the order.

Apologies again for this inconvenience.

Kind regards,
Team SUP Warehouse

Avaliado com 3 de um total de 5 estrelas

Haven’t tried it yet

Haven’t tried it yet, 3 stars because it took 10 days longer to arrive than originally stated

1 de julho de 2022
logotipo da SUP Warehouse

Resposta da SUP Warehouse

Hi Kerry,

Thank you for taking the time to leave us a review.

I'm sorry to hear that your parcel did not arrive within the stated time frame. I will investigate the delay with our courier.

All the best,
Jess

Avaliado com 1 de um total de 5 estrelas

Long reason for why not

Long reason for why not.

I ordered my SUP. Yodel then returned it and they automatically refunded me . To which I then had to reorder another board when it finally arrived the pump is broken and the glue for the valve is coming undone. I was recommended to buy waterproof glue or replace pump at own cost. As they didn't have one in stock .
I've finally taken the decision to return it . This is no easy task
I will need to pay for packaging and hope they repay my cost of delivery and refund

There is no phone number so you can't contact anyone. Everything is done on email. You just end up preying it works out

30 de junho de 2022
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

A little disappointed

Hi guys used pump to inflate sup and the pressure gauge doesn’t work …..so it’s been guess work . Tried on a few occasions to reach you but waiting time too long. The packaging was in a very bad state which made me overly suspicious ( also it was delivered in branded box which spoilt surprise for my wife) , the product is great and up to final delivery all was good . But there needs to be better quality checking . A new pump would be great but not going through the hassle of sending pump back and waiting .

7 de junho de 2022
Avaliado com 4 de um total de 5 estrelas

So happy with my new board

So happy with my new board. It is quite heavy and not very comfortable to carry for a long distance and pumping up that last bit is really hard going, otherwise am chuffed to bits with the SUP. Delivery was long and packaging was completely battered

31 de maio de 2022
Avaliado com 1 de um total de 5 estrelas

Terrible all over both pumps have holes…

Terrible all over both pumps have holes in the tube so unable to read the pressure and is hard to get the paddle boards to a good pressure. I have been trying to contact this company for the past 24 days with a number of emails and have had no responses I am still waiting. I would not recommend them at all. (Sup warehouse if you actually see this and look at your reviews try responding to people rather than sending me a product that dosent work)

25 de maio de 2022
Avaliado com 4 de um total de 5 estrelas

Easy & fast

Easy purchase and much faster delivery than expected - pump works but PSI indicator is a little dodgy. Otherwise the board is perfect, exactly what I was after for a really good price :)

23 de maio de 2022

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