Super Escapes Travel Avaliações 4.487

I had a few concerns, sent an email to customer services outlining them. Within 12 hours of my email I had a response by telephone from Neil Woodcroft. He understood my concerns and discussed them one at a time with patients. I now have no concerns. Thanks to this young man.

Neil was helpful and informative, very good.

Excellent customer service from Lynda Francis when I was panicking as I was unable to locate my accommodation and transfer vouchers on my computer. Thank you.

Have never had any faults with customer service. Super experiences from Super Escapes.

This company is a shambles. I recently booked a holiday to Turkey and from the start is was a disaster. Firstly during the booking process it stated baggage was included in the booking, I chose a private transfer and I selected to pay the deposit and final balance would be due in August. It took a week for someone to contact me and they wanted to confirm the hotel I wanted as there were 2 with similar name. I thought I’m sure I selected the hotel I wanted why are they checking. Anyway payment was made. It took over 2 weeks to get my booking confirmation. When I got this not only was there no baggage included there was also the fact that they took the whole price of the holiday and not just the deposit. I was absolutely livid. Also the hotel room was a standard room with no balcony, which was not detailed on their website at all.
I emailed them and it must have taken about 50 emails and 4 telephone conversations (struggled to understand what was being said) to get everything sorted apart from them taking my money without my consent. This took about a month to get sorted. Up shot is had to get a completely different hotel, didn’t get my money refunded and I am going to input my API details myself as I really don’t trust this company to input anything correctly. My holiday isn’t till end of September but I am now panicking that nothing is booked correctly. It also took them three attempts to send me a revised ATOL certificate with the correct hotel name etc on it. I saw on here that someone said they should get a call from the relevant hotel prior to travel…… I have not been given any information about that so yet again I’m in a panic that this holiday is gonna be a disaster. Don’t go on holiday very often so this has caused me so much stress and I think it will continue to cause stress till I get home again after holiday.

Cannot fault the customer service I have received since booking my trip with super escapes. I spoke with Neil several times who was courteous, polite and very attentive. I had a last minute panic because I realised I should have had an email from my hotel before departure and this was chased up on my behalf resulting in a phone call back 45 mins after the office shut for the day. Neil also followed up his call the morning of my trip to ensure I now had all of the necessary information prior to departure/arrival.

The lady I spoke to was very friendly , helpful reasured me about my worries I was feeling better when I come off the phone I am looking forward to it

We booked and paid for a break away to New York, due to go in February. Unfortunately, 5 hours before departure our flight was cancelled due to the heavy snow in NYC and we were promised a full refund within 2 weeks.
We have contacted Super Escapes a number of times via phone and email and have been told that they have processed the refund but we have still received nothing.
The overall service has been very poor, just fobbing us off each time we’ve made contact.
We would definitely not recommend this company.

Neil was extremely helpful in addressing my query

Good prompt service. Courteous and cheerful

Eva was great got us checked in and confirmed all via phone. Thank you

Be warned - offers look good - but agents are not trustworthy - Just Dont - save yourself money - they are not to be trusted

Booked a holiday with them recently I was pleasantly suprised everything went smoothly. Hotel was great. Ryan air flights were great too.

What a great experience, Neil worked very hard to find us a few days in the sun, which will be much appreciated

Brad was very helpful and solving the problem quickly. Luke from customer service sent me the details of my booking by email while I was talking to him. I am happy with their service

Dania was very helpful with our query dealt with very professional

Had a few conversations with customer support recently re our upcoming break to Istanbul. Pleased to say each time didn't have to wait long to speak to someone. Spoke to Milo Griffin and Barry Dort. Both were very professional and helpful with my queries.

Great service