I had a few queries with the transfer details on my booking and Olivia was both professional and friendly in handling my query. She also put my mind at ease so that I now know what will happen with o... Ver mais
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Veja o que dizem as avaliações
Booked a cruise through Broadway. They passed on cruise company discounts and added their own on top so very happy with price. Very easy booking experience. Spoke with a lovely sales assistant who w... Ver mais
A empresa respondeu
I saw a holiday online and called .The Broadway representative, Philip was very helpful and provided a quote . I called back to accept as the ‘package’ was a good price compared to others I’d found on... Ver mais
A empresa respondeu
The booking process has been so easy and Gemma was so helpful in answering my hundreds of questions and tried her very best to get us a good price. So looking forward to our cruise and so far a great... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Broadway Travel
Escrito pela empresa
With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.
Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).
Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.
We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!
Informações de contato
Amber Court, William Armstrong Drive, NE4 7YA, Newcastle Upon Tyne, Reino Unido
- 020 3368 6221
- customersupport@broadwaytravel.com
- broadwaytravel.com
4,8
Excelente
7 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Transfer Queries
I had a few queries with the transfer details on my booking and Olivia was both professional and friendly in handling my query. She also put my mind at ease so that I now know what will happen with our ferry/bus transfers to and from the airport/Hotel. Many thanks Olivia, it was a pleasure to speak to you.
21 de abril de 2026
Avaliação não solicitada
Stress free booking.
Very easy process booking our recent cruise. Laura Jones was very helpful and professional in dealing with us. Would highly recommend to anyone.
19 de abril de 2026
Resposta de Broadway Travel
Stephen, thank you so much for your review and recommendation, it really is appreciated. Laura will be over the moon with your kind words, as are we! Have the best time onboard and thank you for choosing Broadway Travel.
Honeymoon to Japan
My Wife and I were booking our honeymoon to Japan and spoke with Steven on the phone on multiple occasions to find the best travel deal for us.
Steven was extremely helpful throughout, answering all our questions and making the booking process extremely easy.
1 de abril de 2026
Avaliação não solicitada
Resposta de Broadway Travel
Thank you for taking the time to leave your wonderful review and feedback, Kieran. We are thrilled that you have chosen Broadway Travel to book your fabulous honeymoon to Japan. Steven is amazing and we are delighted that you agree! Please do not hesitate to reach out should you have any further questions and we hope that you and your wife have the best time in Japan.
Resposta de Broadway Travel
We are delighted to hear this and so pleased you choose Broadway Travel. If you need anything further you can contact us online via your managemybooking area, by emailing customersupport@broadwaytravel.com or by telephone (open times vary and are detailed on our website). Thanks from all the team.
I saw a holiday online and called .The…
I saw a holiday online and called .The Broadway representative, Philip was very helpful and provided a quote . I called back to accept as the ‘package’ was a good price compared to others I’d found online with other companies.
17 de abril de 2026
Resposta de Broadway Travel
Thank you so much for taking the time to leave your wonderfully kind comments and 5* review for Phillip, he is thrilled with your feedback. Thank you for booking with us and we hope to see you again soon – Team Broadway Travel
Great value and friendly service
Booked a cruise through Broadway. They passed on cruise company discounts and added their own on top so very happy with price.
Very easy booking experience. Spoke with a lovely sales assistant who was very helpful and knowledgeable.
Everything good.
18 de abril de 2026
Resposta de Broadway Travel
Wow, what an amazing 5* review for the cruise team. The cruise countdown is on and we hope you have a truly magical time onboard – Team Broadway Travel
Very knowledgable and Helpful
The booking process has been so easy and Gemma was so helpful in answering my hundreds of questions and tried her very best to get us a good price. So looking forward to our cruise and so far a great service from Gemma and Broadway.
18 de abril de 2026
Avaliação não solicitada
Resposta de Broadway Travel
Gemma is delighted with your review, as are we! We are so pleased that you have chosen us to book your next cruise. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Sharm holiday booking review
Very easy to find the holiday we wanted and the booking process is very straightforward.
17 de abril de 2026
Resposta de Broadway Travel
John, this is music to our ears, we love to hear positive feedback from our online bookers too, so we are thrilled to hear from you. Please don’t hesitate to reach out to us should you need any help before departure – Team Broadway Travel
So easy to book with
Another Seemless booking Process with Carla,
If you are looking for a professional, Helpful, Cheerful and knowledgeable Person then Carla is just that, 2 nd cruise I have booked with Broadway and Carla will be my first port of call going forward, Brilliant !!!!
16 de abril de 2026
Avaliação não solicitada
Resposta de Broadway Travel
Welcome back Chris, we really appreciate your repeat custom and such kind words for Carla. We agree that Carla is fabulous and we all hope you have the best time onboard and look forward to seeing you again soon. Many thanks from the Broadway Travel Team.
Evie was amazing from start to finish
Evie was amazing from start to finish. Got all booked up and was very straightforward
15 de abril de 2026
Avaliação não solicitada
Resposta de Broadway Travel
Welcome onboard Erin and thank you for taking the time to leave your wonderful review, it is so appreciated. Have a fantastic time onboard and thank you again - Team Broadway Travel.
Evie was helpful with all of my…
Evie was helpful with all of my questions and advised me well when choosing our cruise.
I would be happy to recommend her to others
15 de abril de 2026
Avaliação não solicitada
Resposta de Broadway Travel
Eimear this is wonderful to hear, we agree that Evie is an exceptional agent and all round wonderful human and we are so pleased that she made the booking process so easy. Have a wonderful time onboard and thank you for choosing Broadway Travel.
I have just booked our first family…
I have just booked our first family cruise for next year.
Rob and Amanda have been very helpful and informative through the whole booking process. 👍
Highly recommended booking through Broadway travel
14 de abril de 2026
Avaliação não solicitada
Resposta de Broadway Travel
Huge welcome onboard! We are thrilled that you choose Broadway Travel to book your first family cruise and are sure that you will have the best time. We agree that Rob and Amanda are fabulous and will be sure to pass on your kind words. Please do not hesitate to reach out should you have any further queries and thank you again for booking with Broadway Travel.
Great experience from beginning to end
Great experience from beginning to end. Simple and communication was great.
28 de dezembro de 2025
Resposta de Broadway Travel
Thank you Cheryl, we really appreciate your review, as does Evie! We all hope you have a wonderful time onboard and don't forget that we are here to help if you have any queries prior to your departure - Team Broadway Travel.
A great deal and easy payments
13 de abril de 2026
Resposta de Broadway Travel
Exactly what we aim to achieve and thank you for choosing Broadway Travel! Happy holidays Bill.
Booked our family cruise with Erin…
Booked our family cruise with Erin today, after a few weeks of us changing our dates and plans, Erin came up with our perfect package. Thank you we are all so excited to try our first cruise!🚢
14 de abril de 2026
Avaliação não solicitada
Resposta de Broadway Travel
Huge welcome onboard Katie! It is so exciting booking your first cruise and we are thrilled that Erin helped make it an exciting process. We all hope you have the best time onboard but do not hesitate to reach out should you have any other queries prior to departure - Team Broadway Travel.
Resposta de Broadway Travel
Perfect Ruth, and we agree that Ronnie is a wonderful agent! Happy holiday countdown and remember that we are here should you have any queries prior to your departure - Team Broadway Travel.
Great customer service
Great customer service. No hard sell and great intuitive advice during the booking process
13 de abril de 2026
Resposta de Broadway Travel
This is wonderful to hear Janet, Sandra will also be delighted with your lovely feedback! Please remember that we are here to help if you have any further queries - Team Broadway Travel.
Booked our holiday for next year with…
Booked our holiday for next year with Evie today , excellent service professional and informative, most impressed would highly recommend
10 de abril de 2026
Avaliação não solicitada
Resposta de Broadway Travel
Wow, what a fantastic 5* review for Evie, she is absolutely over the moon with your wonderfully kind words. We really appreciate you choosing to book with us. Happy holiday countdown activated – Team Broadway Travel.
Great experience
Great experience, quick, accurate responses to my questions and smooth service in booking.
2 de abril de 2026
Resposta de Broadway Travel
Kirsty is delighted with your 5* your review, as are we! We are so pleased that you have chosen us to book your amazing cruise. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.
Resposta de Broadway Travel
This is wonderful to hear Paul and we agree that Laura is a fabulous agent with a wealth of knowledge. Please do not hesitate to reach out should you have any further queries and we all hope you have a fantastic time onboard - Team Broadway Travel.
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