I had a small problem with my lights. I contacted support via email and their website. It was the weekend at home but I received a response within 24 hours. After a couple of questions they decided to... Ver mais
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Veja o que dizem as avaliações
I receive individual service from actual human beings. Both in selecting the products for various one-off projects and making sure the delivery goes smoothly. The products I've received have not di... Ver mais
Very good products and fast shipping. Daisy in support has always been very helpful and responds in a timely fashion. Glad to have found SuperlightingLED
SLL helped me pick the right products for my DIY project, which looked so great all finished that I decided to expand the lighting area. The "warm white" was exactly what I wanted. When I came back to... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Brightest LED Strip Lights on the market. High quality LED strips for architecture, designers, homeowners, cabinet makers, car enthusiasts, stair lighting, bar lights, sign lighting and more. All products are available for purchase online.
Informações de contato
Suíça
- superlightingled.com
4,5
Excelente
125 avaliações
Respondeu a 85% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Proactive Customer Support
SuperLightingLED went above and beyond when processing my request, reviewing my items for compatibility and communicating potential issues quickly.
5 de janeiro de 2026
Avaliação não solicitada
Great online store with very helpful staff
Great online store with very interesting products.
The staff is very helpful in answering any questions.
It's great to have found this site.
I hope to make a repeat purchase soon.
26 de dezembro de 2025
Avaliação não solicitada
Reply fast
Reply fast , good service , Very Professional
Bonjour de France ;)
18 de dezembro de 2025
Avaliação não solicitada
Resposta de SuperLightingLED
Dear Riza
Bonjour et merci pour votre avis !
We’re so glad to hear that you found our service fast, professional, and helpful. It’s great to know you’re satisfied with our support.
We hope you’re enjoying your GC-102C paired with the 102-Touch! If you ever need assistance or have questions about your setup, we’re always here to help.
Thank you again for taking the time to share your feedback—it means a lot to our team.
Bonne journée !
Best regards,
SuperlightingLED Team
No refund, broken promises
I worked with SuperlightingLED on a project. I used their in house soldering srrvice as I had continually had issues with soldering I did myself. After installing the light strips that the company had made for me I found that many did not work out of the box and a few even fell apart during their first use.
I spoke with SuperLightingLED a out ehat the issue could have been and they wanted video, pictures, etc. So that their "engineer" could determine the problem. After about 2 months of back and forth SuperLightingLED told me I should just do my own soldering.
I then asked for a refund which was never issued. I have sank a lot of koeny into this companies products and maybe that was my own shunk cost fallacy getting the better of me. However, me and my plumber friend were able to home solder better than this company and we were able to figure out our own issues.
As of now I have not been refunded the price of the project nor the cost of the soldering service that failed almost out of the box.
26 de setembro de 2025
Avaliação não solicitada
Resposta de SuperLightingLED
Dear Bronner
We sincerely apologize that our support process and soldering service did not meet your expectations. We understand your frustration, especially after investing time and resources into our products.
Regarding the soldering work: due to the delicate nature of welded connections, joints can sometimes loosen during shipping, which can interrupt the signal to the rest of the strip. Our suggestion to check the first non-functioning piece was intended to help diagnose whether the issue was localized—in which case a simple re-solder could restore function—rather than a full product failure.
We take your feedback seriously and are committed to making this right. While we originally offered to send a replacement to resolve the issue, we understand that you prefer a refund instead.
Therefore, we would like to offer you a refund for both the product and the soldering service in question. Please contact us directly so we can verify your order details and arrange the refund promptly.
We value your past business and hope to restore your confidence in us. Thank you for bringing this to our attention.
Best Regards
SuperlightingLED Team
Great products and customer support
This is the only shop where I found what I was looking for. They have nice products and customer support.
There was no problem to correct my order when I made a mistake.
29 de novembro de 2025
Avaliação não solicitada
Resposta de SuperLightingLED
Dear Matus
Thank you so much for your kind words and for taking the time to share your experience with us! We are truly delighted to hear that you found the right products here and that our customer support met your expectations.
We always appreciate when customers reach out if they wish to make changes to their order before shipping—thank you for your cooperation and patience throughout the entire process. It’s our goal to make every step as smooth as possible for you.
We look forward to serving you again in the future. If you ever need anything else, please don't hesitate to get in touch.
Warm regards,
SuperlightingLED Team
Customer support was great
Customer support was informative and patient with my numerous questions. Good experience.
16 de dezembro de 2025
Avaliação não solicitada
Resposta de SuperLightingLED
Dear Joe
We're delighted to know that our support team was able to provide you with the information you needed and guide you patiently through your questions.
Regarding your project with the two ceiling rectangles and your preference for a simple startup animation effect with 4000K lighting, we’re glad we could recommend the right 3-wire LED strip and power supply for a smooth setup.
We're here anytime you need further help—whether it's about installation, future projects, or anything else. Wishing you the best with your lighting installation!
Warm regards,
SuperlightingLED Team
Fast to reply and service minded…
Fast to reply and service minded organisation.
Delivery time as promised.
20 de novembro de 2025
Avaliação não solicitada
Great DIY Support
SLL helped me pick the right products for my DIY project, which looked so great all finished that I decided to expand the lighting area. The "warm white" was exactly what I wanted. When I came back to make another purchase, they were very quickly communicative about an out of stock item and helpfully gave me many options for how to proceed.
14 de novembro de 2025
Avaliação não solicitada
Resposta de SuperLightingLED
Hi EK
Thank you so much for taking the time to share your experience with us! We're absolutely thrilled to hear that our team could help you select the perfect products for your DIY project and that you were happy with the "warm white" lighting – that’s exactly the effect we love to help our customers achieve!
It’s even more rewarding to know that the finished result inspired you to expand your lighting area. We truly appreciate your trust in returning to us for your next purchase.
Handling the out-of-stock item promptly and providing you with flexible options is the least we could do to ensure your project keeps moving smoothly. Our goal is always to make your lighting journey as seamless and enjoyable as possible.
We can’t wait to see how your expanded lighting area turns out! Please feel free to share photos with us – we’d love to feature your project.
Looking forward to serving you again soon!
Best Regards
SuperlightingLED Team
Everything I needed in one place
Managed to find everything I was looking for with SuperLighting LED, where other suppliers only offered a few items. Now the special build I’m working on can go ahead exactly as I imagined it. Customer service was super prompt and communicative.
23 de outubro de 2025
Avaliação não solicitada
reliable LEDs
Thank you for the cool, good working, reliable LEDs
4 de novembro de 2025
Avaliação não solicitada
Resposta de SuperLightingLED
Dear Jort
On behalf of the entire team at SuperlightingLED, I want to express our sincere thanks for your positive review.
We are delighted that our LED products have met your expectations for performance and reliability.
We value your trust in us and look forward to providing you with the same quality products and service whenever you need lighting solutions.
Sincerely,
SuperlightingLED Team
Attention to detail and good communication.
Attention to detail and communication responsiveness very professional and high quality one-stop shop for everything led - happy with my experience with this vendor. Thank you.
1 de novembro de 2025
Avaliação não solicitada
Resposta de SuperLightingLED
Deary Kayle
Thank you so much for your wonderful feedback!
Knowing that you appreciate our attention to detail, responsive communication, and see us as a professional, high-quality one-stop shop is incredibly rewarding for our entire team. That's exactly the standard we strive to maintain for every customer.
We truly value your trust and your business. We look forward to serving you again whenever you need "everything LED"!
Warm regards,
The SuperlightingLED Team
SuperlightingLED customer support was…
SuperlightingLED customer support was very helpful, patient, and prompt! While I did have a lot of detailed questions for my application and it did require multiple emails to get everything answered, I do realize the challenges of communicating through email and likely second language English with their expert Chinese support personnel. Patience paid off and I am very satisfied with the knowledge I gained from their support folks and their website AND I am very satisfied with the product I received!
31 de outubro de 2025
Avaliação não solicitada
Resposta de SuperLightingLED
Dear
Thank you so much for taking the time to write such a detailed and understanding review. Feedback like this is incredibly valuable to our entire team.
We are truly delighted to hear that you found our customer support to be helpful, patient, and prompt. We also sincerely appreciate your patience and understanding throughout the email process. You've hit on a key point—while we strive for perfect clarity, detailed technical discussions via email, especially across languages, can sometimes require a little extra back-and-forth. Your willingness to work with us through this made all the difference.
Most importantly, we are thrilled that you are very satisfied with both the knowledge you gained and the product you received. Hearing that our team and our website could provide the solutions you needed is the ultimate reward for our work.
We look forward to serving you again in the future!
Warm regards,
The SuperlightingLED Team
Thank for your help
Service team are very helpful and they want our satisfaction.
21 de agosto de 2025
Avaliação não solicitada
Resposta de SuperLightingLED
Dear Stephane
Thank you for sharing this wonderful feedback! We're thrilled to hear that our service team has been helpful and committed to your satisfaction. That’s exactly what we strive for. We’ll be sure to pass your kind words along to the team — it will make their day!
Please don’t hesitate to reach out whenever you need assistance. We’re always here to help.
Warm regards,
SuperlightingLED Team
Great service, hard to compare options.
The company representatives were very helpful in guiding me and answering my questions! The only downside I had in using the website was because of the overwhelming amount of products, and the inability to save/favorite any of them for easy comparison or future reference.
8 de outubro de 2025
Avaliação não solicitada
Resposta de SuperLightingLED
Dear Benjamin
Thank you so much for taking the time to leave this review and for your kind words about our team! We're thrilled to hear that our representatives were helpful in guiding you. We strive to provide that level of service to everyone.
We also sincerely appreciate your feedback about the website. We understand that having a wide selection can sometimes feel overwhelming, and we are always looking for ways to improve the user experience.
In the meantime, here's a helpful tip: You can use your shopping cart as a temporary "favorites" list! Any items you add to your cart will be saved there permanently, even if you close the browser or come back another day. This makes it easy to compare products or save them for a future purchase without needing to search for them again.
We're constantly working on our website, and your suggestion for a dedicated "favorites" or "wish list" feature is fantastic. We will definitely pass this along to our development team for future consideration.
Thanks again for your business and your valuable input!
Best regards,
SuperlightingLED Team
Odd situation but in the end, all good
I had to make a specific order for some ip67 rated led strip and diffuser to assemble myself. The communication was clear and quick and went well.
Once I got the invoice, our company paid it full, but we were told that about 55€ was missing.
Were did these 55€ went? I don't know but after a lot of back and forth of us asking "well what happened then because we got debited" and them answering "please pay", I tried to simply cancel the order.
I thought that would be the end of it but I received their answer that they will in fact send the product even with this minor issue. Couple of weeks later, I received everything I ordered, it was very well packed and everything works as intended. Odd situation but in the end, all good
10 de setembro de 2025
Avaliação não solicitada
Resposta de SuperLightingLED
Dear Vincent
Thank you so much for sharing your experience and for your incredible patience throughout the initial hiccup.
Please accept our sincere apologies for the confusion and frustration surrounding the payment discrepancy. We have looked into the payment discrepancy you mentioned (and informed you) -- the 55€ was indeed a handling fee charged by the bank for the international wire transfer. (This is a common but often unexpected charge that the sender's bank deducts).
We value your business and the trust you've placed in us. We hope to have the opportunity to serve you again, with a completely seamless experience next time.
Best regards,
SuperlightingLED Team
SuperLightingLED is the best LED company on the internet!
The people at SuperLightingLED were very helpful in guiding me to the correct solution for my project. I would highly recommend using this company for any LED lighting needs.
I was looking for a fully programmable, fully addressable, WiFi enabled, 120ft waterproof/outdoor light rope to surround my pool. I had no idea where to start. I had no idea where to go. I reached out to several LED companies on the internet and each one turned down the project, telling me that it wasn't possible.
I found SuperLightingLED through one of my many Google searches. When I reached out to their customer support, I was greeted with a very welcoming "YES we can do that". I sent over my drawings and ideas and started to get to work with their support and sales staff..
The people at SuperLightingLED were very knowledgeable and never made me feel like I was in the wrong hands. I had ideas but didn't know how to ask for what I was envisioning in my head. They were very patient and spent weeks going back and forth making suggestions, helping me design my rope.
In the end what they created was exactly what I was hoping it would be and more! They helped me understand how LED lighting works, why you need to inject power into longer stands of lighting, which controller would be best for my application, and answered every question I sent to them.
The shipping and payment processes seemed a little strange to me at first, but I trusted the process and things went very smoothly and without any delay.
I almost never leave reviews for products or companies. The people at SuperLightingLED deserve the praise. They did an amazing job and I will be back again for all of my future LED lighting projects!
Thank you!
16 de setembro de 2025
Avaliação não solicitada
Resposta de SuperLightingLED
Dear George
Thank you for your outstanding review and for choosing SuperLightingLED for your custom pool lighting project. We greatly appreciate your kind words regarding our team's knowledge, patience, and ability to deliver a solution that exceeded your expectations.
Our goal is always to partner with our customers to turn their ideas into reality, and we are delighted that we could successfully guide you through the entire process—from design to technical specifications.
We also appreciate your feedback on our processes and are glad everything proceeded smoothly.
We are grateful for your recommendation and look forward to serving your future LED lighting needs.
Sincerely,
The SuperLightingLED Team
Awesome lights
Awesome lights. Great prices. Great customer service!
8 de setembro de 2025
Avaliação não solicitada
Great products
Great products, great service and great company
8 de setembro de 2025
Avaliação não solicitada
Customer service is... uh... bad
I purchased several of their high-quality COB strips. The light from them was decent, but they are nearly impossible to solder. The space between the copper pads is 10 microns! I solder professionally, and I think I only successfully wired one out of many tries. When I brought up these design flaws, they updated their website to show them and told me I should have read the product page. When I asked for a refund, they said they would have to retroactively charge me for shipping, so I would only get a partial refund. Then they offered me to try another type of strip, so I agreed as this has taken over a month already. I sent them the model of the strip I wanted and they told me to order it from their website. I can only speak to one of their products but their customer service is very difficult.
1 de agosto de 2025
Avaliação não solicitada
Resposta de SuperLightingLED
Dear Patrick ,
Thank you for taking the time to share your detailed feedback about your experience with our COB strips and customer service. We sincerely apologize for the frustration and inconvenience you have encountered throughout this process.
We understand the soldering challenges you described. The FCOB-CCT-840W10-24V model you purchased is indeed a unique innovation in our product line. This design was engineered to significantly enhance brightness, provide a finer light distribution, and achieve more even illumination. Unlike standard strips where solder joints are visible, this model conceals them on the backside of the PCB. This approach maximizes aesthetic appeal and light performance by reducing scattering and reflection, thereby improving reliability. However, we fully acknowledge that this advanced design also makes hand-soldering exceptionally difficult, even for professionals, and we are sorry this was not made clear enough at the point of purchase. We have since updated the product page to highlight this specification to help future customers make informed decisions.
To better serve our customers facing similar challenges, we would like to offer two solutions that we should have presented more clearly initially:
1. Professional Soldering Service: We offer a custom soldering and assembly service to pre-wire your strips to the exact length you need before shipment.
https://www.superlightingled.com/soldering-service-for-nonwaterproofip20-waterproof-ip65ip67ip68-flexible-led-strips-p-2943.html
2. Solderless connectors: For a solder-free installation, we highly recommend our proprietary press-fit connectors, which are designed to pierce the copper pads and create a secure connection instantly.
https://www.superlightingled.com/3pin-cob-press-fit-piercing-connectors-for-led-light-strips-p-6947.html
We are continuously working to improve our products and customer service. Your experience has been a valuable learning opportunity for our team. If you are still willing to give us a chance, we would be grateful for the opportunity to assist you personally with your lighting project. Please feel free to reply directly to this message, and we will ensure you receive the support you deserve.
Thank you again for your patience and for helping us improve.
Sincerely,
SuperlightingLED Team
Even though I paid for duty free…
Even though I paid for duty free shipping. DHL still tried to collect extra from me so I emailed them the link and they paid for it, no questions asked. Even though shipping is expensive I would recommend if they are the only company with the product you need.
2 de setembro de 2025
Avaliação não solicitada
Resposta de SuperLightingLED
Dear Levi
Thank you so much for taking the time to leave such positive feedback! We truly appreciate your trust and support.
We’re glad to confirm that the import duties and taxes for your order were indeed covered by us as part of our duty-free shipping policy, and you shouldn’t have been charged again by DHL. We sincerely apologize for any confusion or inconvenience caused by DHL’s follow-up message — we’ll continue working to make the shipping process as smooth as possible for our customers.
It means a lot to us that you would recommend us. Providing unique products and reliable service is always our goal. Thank you again for your kind words, and we can’t wait to serve you again whenever you need high-quality lighting solutions!
Best regards,
SuperlightingLED Team
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