The staff all know their stuff but they don't rush the dithering customer (me) or try to dazzle with too much info. I prefer to buy online but I would have made the mistake of choosing an ottoman sin... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Really helpful service - checked my requirements and came back to me quickly with the options in stock to buy that day. It was ready on my arrival at the store, and the warehouse guy loaded it into t... Ver mais
A empresa respondeu
The showroom was well laid out with all the beds accessible. The young lady who served us was very attentive and helpful and the whole buying process was pain free. We were quoted a 3 week lead time b... Ver mais
A empresa respondeu
We visited Sussex Beds showrooms at Haywards Heath and Tunbridge Wells after a recommendation from Chat GPT as to their friendliness, reliability and the quality of service. We were very glad that we... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Sussex Beds
Escrito pela empresa
Welcome to Sussex Beds
At Sussex Beds, we believe everyone deserves a great night's sleep. For over 20 years, we've been helping customers find their perfect bed and mattress by combining expert advice, exceptional value and quality products from trusted UK manufacturers.
Why Shop With Us?
- 🛏️ Over 40 years of sleep expertise
- ⭐ Trusted family-run business
- 🏪 Multiple stores across Sussex, Kent & Surrey
- 💤 Wide choice of beds, mattresses & frames
- 🤝 Friendly, knowledgeable sleep experts
- 🚚 Professional delivery service
Helping You Sleep Better
Whether you're searching for a luxurious pocket sprung mattress, a practical storage bed, an adjustable bed or a complete bedroom makeover, our experienced team is here to help. We take the time to understand your needs, comfort preferences and budget, ensuring you leave with the right sleep solution for years to come.
Visit One of Our Stores
We encourage customers to visit one of our showrooms, where you can try a wide range of beds and mattresses in a relaxed, no-pressure environment. Our sleep experts are always on hand to answer questions and help you make an informed decision.
Thank You
Your feedback means the world to us. Every review helps us improve our service and gives future customers confidence when choosing Sussex Beds. Thank you for taking the time to share your experience—we truly appreciate your support.
Informações de contato
4,9
Excelente
943 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Fantastic service
Bought a bed, changed my mind after 30 or so days, they changed the bed with no issues & got a bit of refund as newer bed slightly cheaper!
Can’t thank Emily Fellows from Ashford, Kent, “branch manager” enough !!
Very helpful & professional .
Highly recommend !!
5 de janeiro de 2026
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for your fantastic feedback. We’re so pleased Emily and the Ashford team were able to help and make the change so easy for you. Your recommendation really means a lot to us 😊
Staff in the shop were knowledgeable…
Staff in the shop were knowledgeable and very helpful. They were also very kind and gave my husband a cup of tea while he waited for me to fetch the car.
3 de janeiro de 2026
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for your lovely feedback. We’re so pleased to hear our team looked after you both — and that a cup of tea helped make the wait more comfortable!😊
Very helpful at Uckfield shop
Very helpful at Uckfield shop. I have been a customer for a few years and all the staff are helpful, polite and patient.
Your lads who deliver are a delight to deal with and very respectful of your property. They work hard and are a credit to the company
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Sussex Beds
Thank you so much for your kind words. We’re delighted to hear you had such a positive experience with our Uckfield and delivery teams — your feedback really means a lot to us and will be shared with the team. We look forward to welcoming you again soon 😊
First class-Fantastic customer service
First class-Fantastic customer service! Very knowledgeable and happy to help with questions etc.. had tried various retailers of the typical bed brands, but none were as enthusiastic and keen to help as the customer service agents in Sussex beds, they went out of their way to assist and inform us of the vast choices available and never tried any hard sales tactics!- fab customer service, much more personal service. We bought a king size mattress, pillows and more! Will definitely recommend and return to them when we need to upgrade our spare rooms. Also love the mechanical adjustable beds!! Vast choice available and comparable with the high quality brands that we had previously tried.
28 de janeiro de 2026
Avaliação não solicitada
Resposta da Sussex Beds
Thank you so much for your kind words! We’re absolutely delighted to hear you had such a positive experience with our team and that we could help you find the perfect mattress and more. Your recommendation truly means a lot to us, and we look forward to welcoming you back when it’s time to upgrade your spare rooms 😊
It was perfect great staff really…
It was perfect great staff really helpful got what we came for thank you Tim
19 de janeiro de 2026
Avaliação não solicitada
Resposta da Sussex Beds
Thank you Tim for your lovely feedback 😊 We’re so pleased to hear everything was perfect and that our team could help you find exactly what you needed. Thank you for choosing us!
Great service
Great service in the shop. Listened to what we wanted. Delivery was excellent. The mattress has surpassed expectations. Only slept in it twice but our back ache and knee pain have gone!
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for your wonderful feedback 😊 We’re so pleased to hear our team listened to your needs and that the delivery went smoothly. It’s fantastic to know the mattress has already surpassed expectations and is helping with your comfort—wishing you many more great nights’ sleep!
Great staff and products
Great staff and products. Would definitely recommend.
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for your kind feedback 😊 We’re delighted to hear you’re happy with our tem and products. Your recommendation means a lot to us!
Great service....
Friendly & helpful staff member. Ordering was straightforward. Arranged for delivery plus removal of our old bed & mattress which worked well. The delivery drivers were friendly & professional.
I have used Sussex Beds in the past and will use them again in the future.
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for your lovely review 😊 We’re so pleased to hear everything went smoothly, from ordering through to delivery and removal, and that our team made the experience a positive one. We really appreciate your continued support and look forward to welcoming you again in the future!
All round great service
All round great service, from the shop to your delivery team.
18 de dezembro de 2025
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for your lovely feedback 😊 We’re so pleased to hear you received great service from both our shop and delivery teams.
Good service and helpful information…
Good service and helpful information and very supportive
1 de janeiro de 2026
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for your kind feedback 😊 We’re delighted to hear you found our service helpful and supportive. We really appreciate your comments!
Very helpful advice
Very happy with the copper mattress protector. The sales lady was really helpful and following her advice I’m pleased with my choice.
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for your lovely review 😊 We’re so pleased to hear you’re happy with the copper mattress protector and that our sales team members advice helped you make the right choice. Thank you for choosing us!
Great friendly professional service…
Great friendly professional service from order to delivery. Couldn't have wished for more
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for your lovely feedback 😊 We’re delighted to hear you received friendly, professional service from order through to delivery. Your kind words mean a lot to us!
Resposta da Sussex Beds
Thank you for your feedback 😊 We’re delighted to hear we delivered on our promise. We really appreciate your support and hope to see you again!
The slats were too short
The slats were too short. I had to angle all the screws to hit the support stringer.
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for bringing this to our attention, and please accept our apologies for the inconvenience this has caused. We’re sorry to hear about the issue with the slats and the difficulty you experienced during assembly. This is certainly not what we would expect. We will pass your comments onto our supplier to try and avoid this issue in the future.
Very disappointed
Funny thing is that I was going to call you tomorrow and have a moan. You are not going to like it, but you did ask.
I’m Very disappointed. I came to you because I felt happier using a local firm and felt I could trust them more on what was a complicated order. How wrong I was! Having been assured that my orthopaedic beds would be ready before Christmas, when I called to get a date for delivery I was told all was ok as told when purchased, though at the time it was a very casual way I was informed. So ten days or so later I chased again to be told the suppliers had no record of the order. So sorry and all that but bottom line, either you or the suppliers are telling porkies. I see that you have taken my half payment. You might want to call me when you read this—not sure you want to see this on Trustpilot
30 de dezembro de 2025
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for taking the time to share your experience, and we’re genuinely sorry for the frustration and disappointment this has caused. We completely understand why you chose a local company and how upsetting it is when expectations, especially around delivery before Christmas, are not met.
We sincerely apologise for the conflicting information you were given and for the concern caused by the delay and the confusion surrounding your order. Your order was sent to the the manufacturers on the day the order was taken but unfortunately was missed when they processed their orders, this is very unusual but frustrating. This is not the level of service we aim to provide, and we fully appreciate how this has affected your trust in us.
A member of our team will contact you shortly with an update, our priority is to resolve this as quickly as possible. Thank you again for raising this—we truly hope we can make things right for you.
Sonia was very helpful
Sonia was very helpful, she asked what we were looking for and showed us different options. She recommended mattresses. She gave us all the info we needed. She was polite, helpful and friendly.
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for your lovely review 😊 We’re so pleased to hear that Sonia was helpful, friendly, and took the time to understand what you were looking for. We’ll be sure to pass on your kind words to her, and we hope you enjoy your new mattress!
Excellent service from start to finish
Excellent service from start to finish, no hard sell, just informative advice
27 de dezembro de 2025
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for your kind feedback 😊 We’re delighted to hear you enjoyed excellent service and appreciated the informative, no-pressure advice. We hope to see you again!
Very good service everything was…
Very good service everything was explained really well and made me feel very comfortable
29 de dezembro de 2025
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for your kind feedback 😊 We’re delighted to hear you felt comfortable and that everything was explained clearly. We really appreciate your comments.
Shamazing store and lovely staff
Shamazing store and lovely staff, look out for the dinosaur and youll find a great deal
17 de dezembro de 2025
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for the shamazing review 🦖😊 We’re so glad you enjoyed the store and our lovely team—and yes, the dinosaur definitely knows where the best deals are!
We have just bought two mattresses and…
We have just bought two mattresses and pillow from the Caterham store. We had excellent service from Graham who was very helpful and gave very good advice. We are really pleased with our new beds. Would definitely recommend and use this local company again.
6 de dezembro de 2025
Avaliação não solicitada
Resposta da Sussex Beds
Thank you for your lovely feedback 😊 We’re delighted to hear you received excellent service from Graham at our Caterham store and that you’re pleased with your new mattresses and pillow. Your recommendation means a lot to us, and we look forward to welcoming you back again in the future!
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.