They do not ship using a fast courier service. It took 3 weeks to receive my order. Secondly, the caps are HUGE. I would call them a One-size fits Only huge heads. Also, i ordered 2 caps, one is sup... Ver mais
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Veja o que dizem as avaliações
Purchased my first Sutus item, heavy weight Duck Canvas Shorts, they are without any doubt the best shorts I have ever had, very comfortable, made from excellent quality material which has been crafte... Ver mais
A empresa respondeu
Received a present from a friend,in the post,wrong size. No real details but sent an email with the scant information. Prompt reply, 15mins. Could not have been more helpful. Provided a name,... Ver mais
A empresa respondeu
I have a good number of Sutsu garments. Great quality, last well and always true to size. Can't fault their products. Excellent customer service too. I have a couple of t shirts from around 2017... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.
Informações de contato
71-75 Shelton Street, WC2H 9JQ, London, Reino Unido
- hello@sutsu.com
- sutsu.com
4,5
Excelente
167 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service!
Great customer service!!
I brought the wrong size emailed them to see if I could exchanged for the smaller size.
They sent me all the information needed to complete this and have sent out the exchanged out the same day.
Note I did have to pay to send it back but this was me error and I didn’t mind this.
27 de janeiro de 2025
Avaliação não solicitada
Resposta de Sutsu
Thanks for taking the time to review (and the 5* review) We are glad that we were able to help resolve the size issue for your order. Thanks for your support of the brand and we look forward to seeing you back in store soon. Here's to many happy Sutsu adventures ahead.
My order came quickly but had a slight…
My order came quickly but had a slight issue with it. Eimer in customer service was excellent and they resolved the issue without any fuss. Very happy and would certainly recommend
15 de janeiro de 2025
Avaliação não solicitada
Resposta de Sutsu
Thanks for taking the time to review and we are glad that we were able to help resolve the issue your order. Thanks for your support of the brand and we look forward to seeing you back in store soon. Here's to many happy Sutsu adventures ahead.
Brought as a Christmas present for my…
Brought as a Christmas present for my husband.
Sage green sweat shirt with bear logo in size M.
Great delivery and communication.
Product exactly as described and feels really high quality.
He loves it as it's a little different and fun.
Would recommend
12 de dezembro de 2024
Avaliação não solicitada
Resposta de Sutsu
Thanks for the 5* review Jackie. We are glad that your husband was happy with his present - great choice btw. Thanks for your support of the brand and we look forward to seeing you back in store soon. Here's to many happy Sutsu adventures ahead for you both.
Great quality hoodie!
1 de setembro de 2024
Avaliação não solicitada
Resposta de Sutsu
Thanks for taking the time to review and we're stoked you like your hoodie (and quality) Thanks for your support of the brand and we look forward to seeing you back in store soon.
Amazing Customer Service
Amazing Customer Service
I needed to replace an item and the customer service team were super quick and efficient in dealing with me on email. Great to be able to quickly resolve my query. Will 100% buy more from Sutsu!!!
14 de janeiro de 2025
Avaliação não solicitada
Resposta de Sutsu
Thanks for taking the time to review and the 5*s Will. We are glad that we were able to help resolve the issue your order - we are always here to help if we can. Thanks for your support of the brand and we look forward to seeing you back in store soon. Here's to many happy Sutsu adventures ahead.
Outstanding quality and fit
I rarely leave reviews or order clothes online, but I decided to take a chance with Sutsu and I’m so glad I did! The quality is outstanding, and their clothes fit so well, which is such a rare find for me. Usually, clothes are either too tight around the chest and baggy at the bottom, or just completely off in terms of proportions. But Sutsu nailed it - everything fits just right.
I’ve had plenty of compliments from friends and family. I’ll definitely be ordering again (having already placed 3 orders since last month)! Highly recommend for anyone who struggles to find the perfect fit.
20 de dezembro de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Steve, Thank you for your 5* review and we are really pleased that you like the quality and fit / sizing of your order. Thank you so much for your continued support. We look forward to seeing you again soon and we wish you many happy adventures ahead.
Quality Product, Even better Customer Service
My customer service experience with Sutsu has been fantastic, my initial sizing estimate turned out to be wrong .... they swiftly arranged an exchange which was put in place as soon as I emailed proof of postage for the returns. When one t-shirt was incorrectly replaced they immediately sent out the correct item and suggested I keep the incorrect t-shirt donating it to a local homeless charity, a fantastic gesture.
The t-shirts themselves appear to be high quality with striking designs. I recommend giving this eco clothing brand a try!
9 de janeiro de 2025
Avaliação não solicitada
Resposta de Sutsu
Hi Gareth, Thanks for taking the time to review and we are really stoked that we were able to help get you the right sizing for your order - thanks for gifting the T-Shirt to the homeless charity. Thanks for your support of the brand. We look forward to seeing you again soon and hope you have many Sutsu adventures ahead.
Sutsu T-shirts, Sweatshirt and after sales support
I had looked at Sutsu t-shirts and sweatshirts for a while, and placed an order. When they arrived, the quality of the product exceeded my expectations. The fit of the T-shirts was consistent, but slightly small around the shoulders. When I contacted the customer service team (Jon), they could not have been more helpful. They sent me the next size up to try, and then processed my exchange for the ones I had from the proof of postage, to speed things up.
Replacement t-shirts arrived just in time for a trip away which was perfect.
I will be keeping an eye on this brand for new designs and I will be ordering again.
After sales service like this is such a rarity this days, I find. A credit to them.
Thank you Jon for all of your help
10 de janeiro de 2025
Avaliação não solicitada
Resposta de Sutsu
Hi Alister, Thanks for taking the time to review and we are really stoked that we were able to help get you the right sizing for your order - and get the replacements out in time for your holiday. Thanks for your support of the brand. We look forward to hopefully seeing you again soon and hope you have many Sutsu adventures ahead.
Il sito ha taglie contrastanti
Il sito ha taglie contrastanti: la tabella delle misure è sbagliata rispetto a quelle reali e a cosa scrivono nelle recensioni: una s è una xs etc.
Inoltre, spediscono dall'inghilterra e non si fanno carico delle spese di restituzione quindi sono a carico dell'utente con tutti i costi. Le spese di spedizione non sono così abbordabili.
10 de janeiro de 2025
Avaliação não solicitada
Resposta de Sutsu
Grazie per aver dedicato del tempo a scrivere una recensione e mi dispiace vedere che ritieni che la taglia sul sito non sia corretta. Lo abbiamo ricontrollato ed è corretto, ma c'è una tolleranza di 2 cm su tutti i capi (che è lo standard del settore) ma se hai un problema con l'ordine, inviaci un'e-mail a hello@sutsu.com e faremo tutto il possibile per risolverlo per te. Per quanto riguarda le spese di spedizione, siamo un marchio indipendente quindi non siamo in grado di coprire le spese di spedizione dei resi perché non abbiamo il margine per farlo. Ne parliamo nella nostra pagina di spedizione e restituzione, ma posso capire la frustrazione: anche noi siamo frustrati a causa della Brexit.
Great service and designs
I ordered some tshirts last week as i'm heading out to the slopes this weekend. I dropped them and email explaining this and my parcel arrived a day earlier than expected. Great service and a lovely product. I love their simple designs without having a brand name emblazoned all-over the garment. I'll no doubt be back. Also thanks to Eimer for your help.
8 de janeiro de 2025
Avaliação não solicitada
Resposta de Sutsu
Hi Jonathan, Thanks for taking the time to review ahead of your ski trip and we are happy that we were able to get you the order ahead of your trip. Hope the snow had dumped and thanks for your support of the brand.
Très belle marque ecoresponsavle
Très chouettes sweatshirts...les plus récents sont plus larges ce qui peut entraîner une erreur de taille lors de la commande... mais les plus près du corps vont revenir bientôt ....livraison un peu retardee...Ordered on the 7th décember and not yet received 3 weeks later . No news...just should tell customer how long really it will take!!! Mais globalement très réactifs par mail!!
27 de dezembro de 2024
Avaliação não solicitada
Resposta de Sutsu
Updated 24.03.25 - Thanks for the updated review and kind words. Am glad to hear you like your sweatshirts - yes the slimmer fit sweatshirts are coming back. Am glad to hear you were happy with our customer service also.
Thanks for the review Sandrine - as discussed on email there were some significant challenges around Xmas deliveries and Royal Mail let us both down. Normal delivery is not that long and also it can be related to customs and the time they take to scan the goods etc.
Slow slow slow
*Edit 2025-01-14
Sutsu contacted me and solved the problem by sending me another type of sweater. Really satisfied about how the handles the problem when they noticed it.
I think the shirts are delivered by Sutsu themselves, by bike. Ordered a Christmas jumper 3/12 and today when its Christmas, it has still not arrived. Maybe I can use it for the next christmas.
I ordered from this company because I thought it would be something extraordinary. So far Temu is way better.
24 de dezembro de 2024
Avaliação não solicitada
Resposta de Sutsu
Updated response (28/01/25): Thanks for the updated review and we are glad to have helped resolve the issue for you. Thanks for your patience.
Thanks for the review and am sorry to read your frustration. I hope you can understand that like with any online order sometimes we are both let down by the courier. Just to confirm the timeline (for you and anyone reading this) we do make all garments to order which takes 3-5 working days. We shipped it the Monday after you ordered and unfortunately it looks like the order has got stuck with Royal Mail at their international hub and I hope you can understand it would be foolish of us as a business model to not deliver in a timely fashion. We will organise a replacement for you and recover the cost of the original order for you. We would be happy to change the design if you wanted something that wasn't Christmas related. I will email you direct to confirm.
My second time ordering from…
This is my second time ordering from Sutsu, with a lovely warm, soft and stylish jumper to add to my lovely t-shirt! I got a compliment from my neighbour as soon as I left the house in it which was an added bonus! 😂 I love the values of your business and wish you every success ❤️
18 de dezembro de 2024
Avaliação não solicitada
Resposta de Sutsu
Thanks for the awesome review James. We are very happy that you like the sweatshirt and glad to hear you are getting compliments already. Thanks for the continued support of the brand and hope you have many adventures in it. Look forward to seeing you back in store soon :-)
Order was placed on 5th December & still not reived
Order was placed on 5th December, 9th December I was advised it is on the way and still not received on 20th December
20 de dezembro de 2024
Avaliação não solicitada
Resposta de Sutsu
Thanks for the review and sorry to read your frustration. Just to confirm we were only made aware of the issue a few minutes before this review was done and within 24 hours we organised a replacement to be made and shipped to you using a different courier and can see that the order was received and signed for. I hope you can see that as soon as we were aware the courier let you (and us down) we actioned an expedite of a replacement and had it in your hands very quickly. Hopefully the gift is well received on Christmas day.
Jeez you would not need to be in a…
Jeez you would not need to be in a hurry. It was expensive for a Xmas jumper - but I liked it due to the cause behind it -- however, it must be delivered by snail mail ........ with the price of the jumper - could at least have been delivered with some speed !!!!!!
Aware that the products are made on order - but checking the delivery - I would be quicker jogging to pick it up. Looking forward to a delivery soon
10 de dezembro de 2024
Avaliação não solicitada
Resposta de Sutsu
Thanks for the review and sorry to read you dissapointment at the delay in delivery. We make all garments to order which takes 3-5 working days. We do mention this on each product page and also the email confirmation but understand these things can be missed. Whilst we know "fast fashion" is very much a thing we actively try to avoid over production and putting undue pressure on the environment / natural resources - unfortunately this means it takes a little longer to arrive (rather than it being entirely the couriers fault - although we know that pretty much every courier service at the moment is a day or two behind its normal service as well). I have checked your tracking and it should be arriving tonight (or worst case tomorrow). Thanks for the patience.
Really good quality
Really good quality. And their initiative is what made me buy their product!!! I would definitely buy something in the future
2 de dezembro de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi there, Thank you for your 5* review and we are really pleased that you like the quality of your order. Thank you so much for your support. We look forward to seeing you again soon and we wish you many happy adventures ahead.
Great quality product
Great quality product, fit was perfect looks better than the pictures. Will buy again.
29 de novembro de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Ian, Thank you for your 5* review and taking the time to place a review here. We really appreciate it. Really pleased that you like your order and it fits you nicely. We look forward to seeing you again soon and we wish you many happy adventures ahead.
Bought as present
Bought as present , love the colour and design , very well made and the quality is excellent. Bought quite a few items over the last few years they last well and still look as good as new
11 de outubro de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Heather, Thank you for your great 5* review and being part of Sutsu's journey we really appreciate the continued support. Glad you love the design and colour and we hope the recipient loves it too. We wish you lots more fun and happy adventures ahead and thank you again for your support.
AMAZING CUSTOMER SERVICE (and awesome clothes)
Review: LOVE IT! Really good quality. Really great sweatshirt. Always get nice comments when wearing. Plus I’m 6ft 7” / 200cm and it’s joyfully nice and long / fits really well. Recommend.
1 de novembro de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Richard, Thank you for your great review and for sharing how your sweatshirt fits for your build. Really helpful to share for others that are similar in height to yourself. We really appreciate you taking time to review your experience with Sutsu and thank you so much for your recommendation. We wish you many happy adventures ahead.
Sweatshirt
First item I’ve brought I love the fit I will be buying again thank you!
13 de novembro de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi, Thank you so much for taking the time to write a review. Great to read you love your first order and the fit. We look forward to seeing you again soon and thank you for the support.
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