They do not ship using a fast courier service. It took 3 weeks to receive my order. Secondly, the caps are HUGE. I would call them a One-size fits Only huge heads. Also, i ordered 2 caps, one is sup... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Purchased my first Sutus item, heavy weight Duck Canvas Shorts, they are without any doubt the best shorts I have ever had, very comfortable, made from excellent quality material which has been crafte... Ver mais
A empresa respondeu
Received a present from a friend,in the post,wrong size. No real details but sent an email with the scant information. Prompt reply, 15mins. Could not have been more helpful. Provided a name,... Ver mais
A empresa respondeu
I have a good number of Sutsu garments. Great quality, last well and always true to size. Can't fault their products. Excellent customer service too. I have a couple of t shirts from around 2017... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.
Informações de contato
71-75 Shelton Street, WC2H 9JQ, London, Reino Unido
- hello@sutsu.com
- sutsu.com
4,5
Excelente
167 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quality cotton tees!
Great quality cotton tees and supporting a B Corp certified British independent brand is a bonus! Fast dispatch and great customer care.
10 de setembro de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Dylan, Thank you for your kind words and support in Sutsu, we really appreciate it. Really pleased you like your t-shirts. We hope to see you again soon and wish you a great many happy adventures today and beyond.
Great quality
Great quality. Will be ordering more from these guys. Keep up the good work
1 de setembro de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Danny, Thank you for your review, we really appreciate your support. We are really pleased that you like your Dancing Bear t-shirt. We look forward to seeing you and again and positive words. We wish you many fun adventures this year and beyond. Team Sutsu
Super Sutsu
Sutsu T shirts are high quality products that hold colour and shape over time. Every one I've bought has become a 'favourite'
Great comms too with Team Sutsu when I couldn't see the T shirt I wanted.
Quality clothing, good value, nice people, highly recommended.
6 de agosto de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Pete, Thank you for your great 5* review, we really appreciate it. Great to read you love your t-shirts and they have become one of your favourites. Thank you for your kind words in regard to our customer service and glad we could help. We wish you many happy adventures in your Sutsu t-shirts.
High quality clothes + smooth purchase experience
High quality, seemingly durable clothes (slim sweater + long haul t-shirts), prompt delivery, as well as a smooth online purchase experience, despite mishaps due to tech fatigue on my own part. It's really nice to see proper design at an affordable price. Durability is slowly gaining traction without costing the earth. Also, greater value from ordering from independent online designers/suppliers who can skip the high street retail shop surcharge. Likely one of my preferred outlets going forward alongside a couple of other UK-based clothes companies.
2 de setembro de 2024
Avaliação não solicitada
Resposta de Sutsu
Thanks for the lovely review. Am glad we were able to resolve the issues regarding the emails / order confirmation for you. Thanks for all the kind words and glad to hear you are happy with the product and pricing. Glad to have you on board and we look forward to welcoming back in store. Hope you have lots of adventures in your new Sutsu.
I love the designs
I love the designs, especially the sweatshirts and hoodies. Customer service deserves a special shout-out.
27 de agosto de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Niels, Thank you for taking the time to leave a review, we really appreciate it as an independent brand. Thank you for you kind words on our customer service! Glad you love your chosen designs and your order. We look forward to seeing you again soon and thank you again for your support in Sutsu.
I’ve taken a chance on a few different…
I’ve taken a chance on a few different stores advertised through Instagram and the quality has usually let me down in comparison to the photos advertised. This isn’t the case with Sutsu, they are brilliant. The quality when I received the clothes were even better than how they looked in the photos. I just wish they had a larger range of clothes so I could use them more often.
16 de agosto de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Daniel, Thank you for your great review and the 5*. We really appreciate it as an independent brand. Thank you for taking a chance on Sutsu and we are so pleased that we did not let you down and that you love your order. We are always reviewing the offering, colours and ranger so keep you eyes peeled. We wish you may fun and happy adventures in your Sutsu clothing and look forward to seeing you again soon. Team Sutsu
Sutsu are brilliant
Sutsu are brilliant. I love the designs, the fit, the company ethos and they last well. Quality gear done right. Pretty much the only Ts and Jumpers I buy now!
9 de agosto de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Rick, Thank you for taking the time to give a review on your recent order. Thank you so much for the 5* and your continued support in Sutsu :-). We are so pleased that you are really happy with your t-shirts and sweatshirts and you have found your perfect fit. We wish you many more adventures this summer and beyond.
Sutsu is a great brand
Sutsu is a great brand, the quality of the products are exceptional and they stand out and feel unique! I shall be buying more products as and when I can!
7 de agosto de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi there, Thank you so much for your 5* review and for your support in Sutsu, we really appreciate it. Glad you love the quality of your order and we look forward to seeing you again soon. Have a great summer! Team Sutsu
Ethical & sustainable. With Great product & service. ✅
A company that not only supplies nice product but clearly prides itself on good customer service.
From initial pre purchase contact to post sale responsiveness… all I can say is I’ll be back to gladly part with hard earned cash.
Jumper is very comfortable and washed well. That’s the real litmus test for me. Minimal shrinkage, if at all. Just wish there were more colours but suffice to say, a happy customer.
Regards
TheHumbleHost🎩👓
8 de julho de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi P Ark, Thank you for your great 5* review. Thank you for your kind words on our customer service and so please we could help throughout your shopping experience with Sutsu. Glad you love your sweatshirt and it fits you nicely. Thank you for sharing how our clothes wash and dry. We are always looking at different colours and what fits with us as a brand. Keep your eyes peeled 😁. Thank you again for your support and we look forward to seeing you again soon. Happy Summer time. Team Sutsu
Great company & products!
Ethical company with clear message & values which really appeals. Have bought two items, both really good quality material and have washed really well. Really loved all the designs, which made it hard to choose. Will definitely be a returning customer.
18 de julho de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi L Hayes, thank you for your great 5* review and we are really happy that you like the quality of your order. Thank you for sharing they have washed well and you love our designs, we really appreciate it. We look forward to seeing you again soon and thank you for your support in Sutsu.
Excellent service and product
Excellent service and product. Speedy delivery and comms great. Highly recommended!
31 de julho de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Rich, Thank you for taking the time to write a review, we really appreciate it. Glad you love your order and you have had such a positive experience with Sutsu. Thank you for your recommendation and we wish you many awesome adventures this year and beyond.
Great design
Great design, product and service! Great to have new designs and patterns on t shirts that don’t have foreign writing, surfing or 70’s rock bands on them!
26 de julho de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Michael, Thank you for your 5* review for your t-shirts. We love that you like our designs, all created by our founder. Thank you for your support in Sutsu and we look forward to seeing you again soon. Thank you again, team Sutsu.
Absolutely love the feel and comfort of…
Absolutely love the feel and comfort of this sweatshirt, it fits so well! Definitely will be making afew more purchases soon. Would recommend to everyone!
30 de julho de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi James, Thank you for your awesome 5* review and the recommendation, we really appreciate it. Glad you love the fit and comfort of your More Mountains sweatshirt. We wish you many happy adventures in it and look forward to seeing you again soon.
Really good quality T-Shirts
Really good quality T-Shirts, with a really good fit - backed up by exceptional customer service, should you have any issues or questions
1 de julho de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Stuart, Thank you for taking the time to review your t-shirt order and for the 5*. We really appreciate it. Glad they fit you nicely in your chosen size and equally our customer service was helpful to you. We wish you many happy and fun adventures in your new Sutsu t-shirts and we look forward to seeing you again soon.
The t-shirt I bought fits perfectly and…
The t-shirt I bought fits perfectly and really good quality would happily recommend Sutsu to anyone looking for good quality clothes
23 de julho de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Joshua, Thank you for taking the time to review and recommendation, we really appreciate it. Great to read you love quality of your Bear says EMB t-shirt and thank you for your new order. We wish you an awesome summer and look forward to seeing you again soo. Happy Adventures!
Ease of ordering
Ease of ordering, great selection, quality of product, quality of the website, the sustainability, updates on ordering and manufacturing, the sustainability, the trees, the team, did I mention sustainability ?
8 de julho de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Peter, Thank you for your great review and the mention of us as a sustainable brand. Thank you for the great feedback and glad you found purchasing from us and the rest of the process simple and most of all you like your order. Thank you for supporting Sutsu.
Quality sweatshirts
Great colourful sweatshirt for the summer & love the oversized feel, quality material & super comfortable, now my 6th Sutsu sweatshirt, unique & different from the typical huge commercial brands you see often on the high street. Often get compliments & people wanting to know where i get my sweatshirts from 👍🏻
24 de julho de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Ross, Thank you for your great review and for your continued support in Sutsu, we really appreciate it. 6th sweatshirt, thats awesome and so pleased you love them all and receive some lovely compliments. Thank you for sharing and we look forward to seeing you again soon.
Come for their ethics, stay for the customer service
Not just great ethics, Sutsu offer 10/10 customer service. When they were unable to fulfil an order for a sand-coloured cap within their usual timeframe, Eimer from customer service reached out to offer me the option of receiving the hat in a different colour in time, or I could wait for the colour I ordered. I chose to take a different colour, as I needed a cap for a music festival. Amazon, who Sutsu use as a courier service, then delivered my cap while I was in hospital and left in a not-safe-at-all place. When I returned home from hospital, it had clearly been taken - as none of my neighbours had taken it in. Although the multi-billion $ corporation, Amazon, are still claiming they fulfilled their service (which Sutsu are appealing with my support), Eimer has arranged for a new cap to be sent to me free of charge. Please support this small business (and others) - especially when they are continually having to deal with the bigger guys doing them over. I would highly recommend buying from Sutsu and I have no doubt the quality will match their ethos.
24 de julho de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Tom, Thank you for taking the time to review and for your kind words on our customer service. We are sorry the delivery of your order was not given to a neighbour or placed in a safe place after organising a different colour for your cap. Thank you for all the information you provided so we can organise a replacement and also file the claim with Amazon. Thank you so much for the recommendation and for support an independent small brand, we really appreciate it. Thank you again for all your support Tom 😀 Team Sutsu
Great fitting t-shirts
Great fitting t-shirts, not too baggy. They wash well and keep their shape and softness. Will definitely be buying some more. I really like the breakdown of what makes up yhe cost of the clothes, and fact there is little waste from production.
19 de junho de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Dave, Thank you for your great review. We are really pleased to read you love your t-shirts and they are a great fit for you. Thank you for sharing how they wash and that you are looking to buy more. We look forward to seeing you again and thank you for your support in Sutsu.
Fantastic t-shirt
Fantastic t-shirt. Quality material, vibrant colours, cool unobtrusive logo and a great fit. I had to change because of a sizing issue and the customer service was outstanding.
19 de julho de 2024
Avaliação não solicitada
Resposta de Sutsu
Hi Ross, Thank you for your awesome 5* review. Glad you love your t-shirt and customer service were able to assist on the sizing for you swiftly. We wish you many happy adventures in your new titres and look forward to seeing you soon.
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