Очень вежливое и профессиональное обслуживание , мне нужно было меньше чем предложено было оценкой. Отличная команда знающих асов своего дела . Деньги пришли на счёт. Единственный минус - то ч... Ver mais
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Veja o que dizem as avaliações
Very professional and knowledgeable. The lady was very easy to talk to, it is no surprise that they have been in business over 250 years.
A empresa respondeu
Very proffesional and efficient from start to finish. A precise valuation was given with a few hours. Considering the large quantity we left them to evaluate. Once all documantation was supplied th... Ver mais
A empresa respondeu
For me the whole process was of a very high standard. From the moment I walked into the South Kensington Branch, the team were welcoming and friendly. They made a very fair offer, much closer to wh... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Suttons & Robertsons
Escrito pela empresa
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons & Robertsons are the UK's leading luxury pawnbrokers and jewellers. We help collectors, dealers and those who simply enjoy owning luxury items raise money by borrowing against their assets or selling them.
We specialise in luxury asset finance and resale across watches, jewellery, diamonds, gold, designer handbags and more. Our team provides expert valuations and personal guidance at every step.
Established in 1770, we are the UK's oldest pawnbroker and are authorised and regulated by the Financial Conduct Authority. Our sister brand, S&R Jewellers, retails preloved jewellery, watches and handbags.How we can help
Escrito pela empresa
- Loans against luxury assets
- Borrow from £500 against jewellery, watches, gold, handbags and other luxury assets. We are authorised and regulated by the Financial Conduct Authority.
- Sell luxury assets to us
- Receive a quick valuation and sell your watches, jewellery, gold and handbags directly to us. Once everything is agreed, our average payment time is five hours.
Informações de contato
127 Victoria Street, London, SW1E 6RD, London, Reino Unido
- 0800 038 9839
- services@suttonsandrobertsons.com
- suttonsandrobertsons.com
4,7
Excelente
336 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The staff were great at getting back to…
The staff were great at getting back to me, very polite and friendly on phone. Service was excellent. I was very happy with the price of my ring i sold.Thank you.
9 de agosto de 2026
Resposta da Suttons & Robertsons
Thank you so much for your lovely review.We are delighted to hear that you were happy with our excellent service, friendly phone communication, and the price you received for your ring.
Our team works hard to ensure a supportive and fair process for every customer, so your kind words mean a lot to us.
Thank you for choosing us to sell your jewelry.
False advertising
Plaster all over their advertising they’re the best people to buy second hand tiffany’s. Send pictures for a quote to be told it isn’t something they buy! Avoid at all costs
31 de julho de 2026
Avaliação não solicitada
Resposta da Suttons & Robertsons
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
We would like to clarify that we do purchase pre-owned Tiffany & Co. jewellery; however, we are unable to buy every piece that is offered to us. After reviewing the photos you sent, our team advised that this particular item was below our minimum purchasing threshold, and for that reason, we were unable to make an offer.
We apologise if this was not made sufficiently clear and appreciate your understanding. We wish you all the best in finding a suitable buyer for your item.
great service
12 de julho de 2026
Resposta da Suttons & Robertsons
Thank you for your kind review. We're delighted to hear that you were happy with our service. We hope you enjoy your purchase.
Resposta da Suttons & Robertsons
Thank you for your kind review. We're delighted to hear that you found our service to be honest and trustworthy. Your feedback means a great deal to us, and we truly appreciate your support. We look forward to welcoming you back again in the future.
Excellent service from start to finish
Excellent service from start to finish, would highly recommend.
7 de julho de 2026
Resposta da Suttons & Robertsons
Thank you for your wonderful review. We're delighted to hear that you received excellent service from start to finish. Your recommendation is greatly appreciated, and we look forward to welcoming you back again in the future.
Professional service.
30 de junho de 2026
Resposta da Suttons & Robertsons
Thank you for your kind review. We truly appreciate your feedback and are delighted to hear that you found our service professional. We look forward to welcoming you again soon.
Great service
Great service. I bought a beautiful pendant and really appreciated hearing its background, where made etc. Very helpful and knowledgeable staff.
25 de junho de 2026
Avaliação não solicitada
Resposta da Suttons & Robertsons
Thank you for your kind feedback. We’re delighted to hear you’re pleased with your beautiful pendant and that you enjoyed learning more about its background. It’s wonderful to know our team’s knowledge and service helped make your experience an enjoyable one. We hope you enjoy your new piece for many years to come.
Super friendly and nice to do business…
Super friendly and nice to do business with
20 de junho de 2026
Resposta da Suttons & Robertsons
Thank you for your kind feedback. We’re delighted to hear you found the team friendly and that your experience with us was such a positive one. We truly appreciate you taking the time to share your comments.
Professional
Professional, friendly and trustworthy.
What more would you expect when dealing with an old and respected company!
Highly recommend...
J.B
16 de junho de 2026
Resposta da Suttons & Robertsons
Thank you for your kind words. We’re delighted to hear you found the service professional, friendly, and trustworthy. Your confidence in us means a great deal, and we truly appreciate your recommendation. Thank you for taking the time to share your experience.
Such a smooth process and lovely staff
Such a smooth process and lovely staff! Would genuinely recommend
11 de junho de 2026
Resposta da Suttons & Robertsons
Thank you for your lovely feedback. We’re delighted to hear you found the process smooth and the team a pleasure to deal with. We truly appreciate your recommendation and your kind words.
Very straightforward and efficient for…
Very straightforward and efficient for my transaction. I would highly recommend them for their professionalism.
11 de junho de 2026
Avaliação não solicitada
Resposta da Suttons & Robertsons
Thank you for your kind feedback. We’re delighted to hear you found the process straightforward and efficient, and that our professionalism stood out throughout your transaction. We greatly appreciate your recommendation.
Fantastic service and amazing people to…
Fantastic service and amazing people to deal with, very efficient and easy
9 de junho de 2026
Resposta da Suttons & Robertsons
Thank you for your kind feedback. We’re delighted to hear you found the service efficient and easy to use, and that the team made the experience such a positive one. We truly appreciate you taking the time to share your experience.
A thoroughly professional experience
I went to sell some jewellery left to me by our parents at the Victoria Street branch. Aliza Bahadur was extremely professional taking the time to explain the process as this was my first time there. She valued each of the items thoroughly giving a very fair price with absolutely no pressure to accept the price. For those items that were not of interest, Alize went above and beyond advising me on my options for those items. A wonderful, professional and fair experience. If I do have more jewellery to see, I will be back.
6 de junho de 2026
Avaliação não solicitada
Resposta da Suttons & Robertsons
Thank you for taking the time to share your experience. We’re delighted to hear that Aliza made your first visit such a positive one, taking the time to explain the process clearly and ensuring you felt comfortable throughout. It’s wonderful to know you felt the valuations were fair and that the advice provided on the items we couldn't assist with was helpful as well.
We’ll be sure to pass your kind comments on to Aliza and the Victoria Street team. Should you have any more jewellery to sell in the future, we’d be pleased to welcome you back.
Friendly service and speedy loan
Friendly service and speedy loan. I can recommend
3 de junho de 2026
Resposta da Suttons & Robertsons
We’re pleased to hear you found the service friendly and the process quick and straightforward. Thank you for your recommendation, it’s greatly appreciated.
Very Good
The customer service on call was very helpful. When I visited the store, I was treated with respect and given all the information. The lady answered my many questions very calmly. Gave me sufficient time to think it through and make the decision.
24 de maio de 2026
Resposta da Suttons & Robertsons
We’re so pleased to hear you felt well looked after from your initial phone call through to your visit in store. It’s wonderful to know everything was explained clearly and that you were given the time and support needed to make your decision comfortably. Thank you for taking the time to share your experience.
Friendly, sensitive and good value
Friendly, sensitive and informative service. Provided a good valuation and price for gold jewellery. Will use them again in the future.
20 de maio de 2026
Resposta da Suttons & Robertsons
We’re so pleased to hear you found the service friendly, informative, and handled with care and sensitivity. It’s great to know you were happy with the valuation and overall experience. Thank you for your kind words, and we look forward to welcoming you again in the future.
Excellent customer service from start…
Excellent customer service from start to finish the lady that was serving me Ruth was very helpful and understanding and did her job correctly.
19 de maio de 2026
Resposta da Suttons & Robertsons
We’re so pleased to hear you received excellent service from start to finish. It’s wonderful to know Ruth was helpful, understanding, and made the whole experience a positive one for you. Thank you for your kind feedback.
Resposta da Suttons & Robertsons
We’re delighted to hear you found the service efficient, polite, and friendly. Thank you for taking the time to share your feedback.
Профессиональный подход
Очень вежливое и профессиональное обслуживание , мне нужно было меньше чем предложено было оценкой. Отличная команда знающих асов своего дела . Деньги пришли на счёт.
Единственный минус - то что не дали кэшем , иногда, знаете ли люди предпочитают кэш . Но деньги на счёт пришли довольно таки быстро .
И мой респект и уважение вашей команде . Вы одни из тех кто за мою аньикварную вещь дали хорошие деньги под залог.
Всего вам хорошего. С уважением.
13 de maio de 2026
Resposta da Suttons & Robertsons
Thank you for your kind and thoughtful feedback. We’re very pleased to hear you found the team professional and knowledgeable, and that the process was handled smoothly with prompt payment into your account.
We’re especially glad we were able to offer a fair value against your antique item, and we truly appreciate you taking the time to share your experience.
Super simple and quick experience
Super simple and quick experience! great Service ☺️ Would recommend and use again. Gary was great!
16 de maio de 2026
Avaliação não solicitada
Resposta da Suttons & Robertsons
We’re so pleased to hear the whole experience felt simple and quick for you. It’s great to know Gary looked after you so well. Thank you for your recommendation, and we’d be delighted to assist you again in the future.
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