We just returned from 3 weeks in Australia and had an overall excellent experience with Swain. Garry was extremely helpful during the planning process, always responding promptly addressing all of ou... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Swain worked with our travel agent to put together an itinerary for New Zealand that fit our budget and objectives perfectly. Swain was on top of every day's events schedule with text confirmations o... Ver mais
A empresa respondeu
Amazing ( 2nd experience ) with Swain Australia, we used them for our honeymoon and this time for our 25th anniversary trip! So helpful in every aspect from booking hotels to air to adventures a 10 s... Ver mais
A empresa respondeu
Our three week trip to New Zealand and Australia was everything we hoped it would be and more. Andi and Swain did an outstanding job of arranging the trip, selecting lodging and venues, and staying i... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Master Designers of Luxury Travel for over 35 Years Swain Destinations is the respected leader in customized luxury vacations. Our culture of integrity, value, and personal service has earned us the reputation of the "Luxury Traveler's Choice." Nothing we do is cookie-cutter. We have access to places and excursions that can only come with time, relationships, and experience. Whether you desire private touring, reclusive accommodation or a fully-guided holiday, allow one of our knowledgeable and dedicated experts to assist you in creating your most memorable "Luxury with Heart" vacation.
Informações de contato
19041, Haverford, Estados Unidos
- 1-800-227-9246
- info@swaindestinations.com
- swaindestinations.com
Always professional
Always professional, always reliable, always there for me and for my clients. In my opinion the most knowledgeable team for Australia, New Zealand, Africa and the South Pacific.
14 de junho de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Janet,
Thank you for sharing this wonderful review and for your continued loyal support. It's always our pleasure to be able to work with you in planning these incredible adventures!
Kind regards,
Barbara Rake
Customer Relations Manager
Happy clients
Happy clients! Cook Islands exceptional itinerary - loved everything!
10 de junho de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Barbara,
It's wonderful to hear that your clients loved their time in the Cooks! Thanks so much for sharing this "happy" feedback and for your wonderful support!
Kind regards,
Barbara Rake
Customer Relations Manager
Excellent Australia Adventure
Swain Destinations made our brief trip to Australia quite memorable from expert guides, seamless and efficient planning. Everything was perfect!
26 de maio de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Nikki,
Thank you very much for sharing this review on your recent trip to Australia with Swain Destinations. It's wonderful to hear that your short but sweet trip went seamlessly! We hope to be able to assist you again with your future travels.
Kind regards,
Barbara Rake
Customer Relations Manager
What a trip
Super people to work with who put together a great trip that we will always remember.
They know the best places to stay and the best things to do and the 28 day trip they put together for us included all of them. Due to weather problems our flight was a day late getting to Australia and we had a trip to look for Koloa bears that we were going to miss and Swain made arrangements for our driver to pick us up from the airport and drive us out of the city to catch up with out tour. Normal tour operations don't do this.
25 de maio de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Dan,
Thank you for taking the time to share your feedback and we are thrilled to hear that you had such a memorable trip to Australia and New Zealand! We are always so proud of our knowledgeable team of consultants who put their passion into every itinerary they design. It is great to hear that we were able to adjust your itinerary after your flight was delayed so you could see those adorable koala bears as that is something not to be missed! We hope we will have the opportunity to assist you with your travels again in the future.
Kind regards.
Barbara Rake
Customer Relations Manager
Swain rocks!
This is our third trip with Swain. While there were a few things we might do differently, overall this was the trip of a lifetime!
21 de maio de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Celia,
Thank you for sharing this review and for entrusting us once again with your travels! We'd love to hear more of your feedback so I will be reaching out directly to you, but we are so pleased that this recent trip to China was a trip of a lifetime for you. We'll look forward to helping you plan your next travel adventure and thank you for being such a loyal Swain Destinations traveler.
Kind regards,
Barbara Rake
Customer Relations Manager
My clients were completely blown away…
My clients were completely blown away by the itinerary your agent Connie Campos designed for them!
17 de maio de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Jean,
Thank you so much for sharing this great feedback and it's fantastic to hear that your clients were blown away by their custom itinerary with which Connie assisted you! I'm so glad we could be a part of such a memorable experience and we look forward to working with you again in the near future. Your support is very much appreciated!
Kind regards,
Barbara Rake
Customer Relations Manager
Try Swain for your next Australian Adventure
Swain was prompt and provided great service. I typically use online solutions to keep track of all of my travel records and didn't think that I would use the "paper" binder that they provided. The paper binder was fabulous. It had everything I needed day by day and also listed info by subcategory. It turned out to be a great resource!
5 de maio de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear James,
Thanks very much for your great feedback and we're so glad to hear that you found the leather travel document wallet to be so useful. It is handy to have everything you need in one spot and many travelers also find the wallet to be a nice memento from their travels. We hope to have another opportunity to be a part of your future travels adventures.
Kind regards,
Barbara Rake
Customer Relations Manager
Everything went well on the trip
Everything went well on the trip. Loved Salamanca Inn and Strahan Village especially. Only criticism I have is that Swain pushes towards high-end options; in some cases they provide only high-end options. I was able to suggest and renegotiate these, and in one case, find an alternative option that Swain was unable to provide. For non-travel savvy or less tech-savvy people, this would be a real problem.
5 de maio de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Julie,
Thank for sharing your valuable feedback on your recent planning and travel experience with Swain Destinations to Tasmania. Tasmania is such a charming and beautiful destination and it's wonderful to hear you enjoyed your time here. We do apologize that we were unable to accommodate the standard of touring options which you had preferred. We are typically able to offer services in several price ranges and styles so this is something we will be sure to look into.
Thank you again for taking the time to provide your comments as we are always very interested in designing the best custom travel experience to suit our individual clients.
Kind regards,
Barbara Rake
Customer Relations Manager
Japan custom itinerary
worked with Donna Van Buren for a custom Japan itinerary. Donna is very knowledgeable and was very willing to share information and details that helped make our clients trip most memorable!
2 de maio de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Rosemary,
Thank you for sharing your feedback and we are delighted to hear that you have enjoyed working with Donna for your clients' Japan itinerary. We are very fortunate to have Donna at Swain Destinations. She is a wealth of information and always so eager to use this knowledge to enhance each clients' travel experience. Thanks so much for your continued support of Swain Destinations.
Kind regards,
Barbara Rake
Customer Relations Manager
Completely satisfied
We had planned to do our trip on our own and kinda stumbled into Swain when we saw a tour that matched our time in New Zealand. We didn't need much customization but we loved the way we and Swain worked together. We knew they would pick the type of hotels we wanted and schedule the day tours that would not disappoint. We felt "on our own" in a good way, but there was always someone to transport us to/from the airports and train stations. In other words, they took the anxiety out of trip and prevented disappointments. We thought it was a great way to travel and have nothing but praise for Swain and those we encountered on our journeys.
1 de maio de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Bill,
Thank you for sharing this wonderful review and we are thrilled to hear that you were so pleased working with Swain Destinations on your recent adventure to New Zealand. It is always our goal to provide the best experiences to match our individual travelers and so we appreciate your taking the time to post your feedback. I hope we have another opportunity to assist you in the near future!
Kind regards,
Barbara Rake
Customer Relations Manager
Swain did an Amazing job for our…
Swain did an Amazing job for our clients and their trip was wonderful.
Thank You Catherine!!
Olivia Carter
All World Travel
26 de abril de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Olivia,
Thank you very much for this review and we are so pleased that your clients had a wonderful time on their trip! We will make sure to pass along these nice comments to your consultant, Catherine. We sincerely appreciate your support of Swain Destinations and will look forward to working with you again!
Kind regards,
Barbara Rake
Customer Relations Manager
Clients were happy with the Swain…
Clients were happy with the Swain services in Australia.
After a few glitches in the planning process and not being able to reach Grant, the planning agent for 3 weeks, everything worked out well.
23 de abril de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Hi Josefine,
Thank you so much for taking the time to share your feedback on your recent experience working with Swain Destinations and we are so pleased to hear your clients enjoyed their travel arrangements in Australia. We do apologize that the planning process did not go as smoothly as it should have and we will make sure to follow up with your comments.
We do hope we have another opportunity to assist you in the near future and thank you very much for your support.
Kind regards,
Barbara Rake
Customer Relations Manager
Another wonderful tour arranged for my…
Another wonderful tour arranged for my clients. This time to Japan.
18 de abril de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Michele,
Thank you very much for sharing this review and for providing us with the opportunity to assist you with your clients' trip to Japan. We appreciate your continue support and look forward to working with you again!
Kind regards,
Barbara Rake
Customer Relations Manager
A perfect trip Down Under
Our travel consultant, Kathryn Fischer, listened to our dreams for Australia and made them a reality! She recommended excellently located hotels and enjoyable activities in each location. Our entire trip was a pleasure. I can recommend Swain without hesitation!
16 de abril de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Nancy,
Thank you so much for sharing this review and we are very pleased to hear that Kathryn was able to turn your travel dreams into a reality! This is our main goal here at Swain Destinations and we are very fortunate to have wonderful consultants like Kathryn who put so much heart and passion into designing trips of a lifetime for our clients. Thank you again for your wonderful feedback and I hope we can assist you with your next travel adventure.
Kind regards,
Barbara Rake
Customer Relations Manager
Great service
I thought that your agent, Connie Campos did a very nice job for me, was very patient with all my clients demands and questions.
15 de abril de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Peggy,
Thank you for taking the time to share your feedback regarding our destination specialist, Connie. It's wonderful to hear that you enjoyed working with Connie and found her to be patient during the planning process.
We will look forward to working with you again in the near future and thank you very much for your support of Swain Destinations.
Kind regards,
Barbara Rake
Customer Relations Manager
Swain is simply the best, better than all the rest! :-)
I have been working with this family owned company for over 25 years. It is the personal touch they give each client that keeps me coming back.
9 de abril de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Deborah,
This may be one of our favorite reviews. : ) Thank you for not only taking the time to share your feedback, but also for your 25 + years of partnership. The personal connections are invaluable to us and it has been our privilege to assist you with your clients' travels.
Kind regards,
Barbara Rake
Customer Relations Manager
Never missed a beat and found the best…
Never missed a beat and found the best tours a propos of Australia, that were gems!
8 de abril de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Roxanne,
Thank you for sharing your feedback and we are so pleased to hear your enjoyed your Aussie touring experiences! Australia is certainly close to our hearts at Swain Destinations. We hope to have the opportunity to assist you again in the future with your travels.
Kind regards,
Barbara Rake
Customer Relations Manager
Swain Destinations
Swain Destinations, for 10+ years, has made each and every day of every single trip an experience of a lifetime.
6 de abril de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Susan,
Thank you so much for sharing this wonderful review! Creating adventures of a lifetime for our travelers is certainly our main goal here at Swain Destinations and we are very grateful for the opportunities to assist you with your travel adventures.
Kind regards,
Barbara Rake
Customer Relations Manager
Extremely easy to work with and Kathryn…
Extremely easy to work with and Kathryn was very knowledgeable on the product! 5 stars all the way!
3 de abril de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Bonnie,
Thank you so much for sharing your feedback and we appreciate your 5-star rating! We're very fortunate to have consultants like Kathryn who are terrific at providing such helpful guidance and information. Thanks so much for your support of Swain Destinations.
Kind regards,
Barbara Rake
Customer Relations Manager
Wonderful trip
Wonderful trip
All arrangements made by Swain were flawless
13 de março de 2019
Avaliação não solicitada
Resposta da Swain Destinations
Dear Wendy,
We are so pleased to hear that you had a "flawless" trip and thank you so much for sharing your feedback! We hope to be able to assist you with more wonderful travel experiences in the future.
Kind regards,
Barbara Rake
Customer Relations Manager
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.