Swain Destinations Avaliações 215

O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

We just returned from 3 weeks in Australia and had an overall excellent experience with Swain. Garry was extremely helpful during the planning process, always responding promptly addressing all of ou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Swain worked with our travel agent to put together an itinerary for New Zealand that fit our budget and objectives perfectly. Swain was on top of every day's events schedule with text confirmations o... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing ( 2nd experience ) with Swain Australia, we used them for our honeymoon and this time for our 25th anniversary trip! So helpful in every aspect from booking hotels to air to adventures a 10 s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Our three week trip to New Zealand and Australia was everything we hoped it would be and more. Andi and Swain did an outstanding job of arranging the trip, selecting lodging and venues, and staying i... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Operador de turismo
  2. Agência de Viagens

Escrito pela empresa

Master Designers of Luxury Travel for over 35 Years Swain Destinations is the respected leader in customized luxury vacations. Our culture of integrity, value, and personal service has earned us the reputation of the "Luxury Traveler's Choice." Nothing we do is cookie-cutter. We have access to places and excursions that can only come with time, relationships, and experience. Whether you desire private touring, reclusive accommodation or a fully-guided holiday, allow one of our knowledgeable and dedicated experts to assist you in creating your most memorable "Luxury with Heart" vacation.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

215 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 5 de um total de 5 estrelas

The location of hotel choices was…

The location of hotel choices was perfect. The pick up-drop off from/to hotel/airports was always on time. Had a great time.

27 de setembro de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Lynda,
Thank you for letting us know that you had a great time on your recent vacation. The location of your accommodation is an important factor as are all of the transfer arrangements within your itinerary!
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

Everything was excellent- pre trip and…

Everything was excellent- pre trip and during trip!

25 de setembro de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Figs,
Thank you for your comments on our service and your trip. We appreciate your feedback and are very glad to know your trip was excellent.
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

Awesome travel firm to work with

Awesome travel firm to work with. Every trip was amazing. Thank you.

25 de setembro de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Greg,
We value your support and we are pleased to know that each trip has been amazing and that working with us has been such a positive experience for you.
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 4 de um total de 5 estrelas

My second very good experience with…

My second very good experience with Swains.
I booked a big trip at the last minute, and the folks at Swains were very patient and helpful, and worked hard to accommodate my schedule.

20 de setembro de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Osmocene,
We are pleased to have been able to assist you with the last minute arrangements for your trip and to know that this has been your second good experience with us.
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

Fantastic trip to Rwanda and Tanzania with Swain

Swain Destinations created an amazing trip for us to Rwanda and Tanzania. They were able to make the journeys seamless and connected us with incredible local guides each step of the way. Really enjoyed working with them to develop the itinerary and knew they were accessible during the trip as well.
Their experience in working with different tour operators and excursions across both countries was invaluable to us. We knew we were in trusted hands the whole time.

17 de setembro de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Paula,
Thank you so much for sharing your thoughts about your trip to Rwanda and Tanzania. It does sound like an amazing experience in each country and we are so pleased to have been part of this journey with you.
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

Creative itineraries!

They are excellent in designing
Creative experienced in
their destinations. The
guides and touring are
the best in each location
and the pricing is
Competitive.

16 de setembro de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Barbara,
We appreciate your comments on our creative itineraries and our competitive pricing. We take pride in designing fully customized experiences for North American travelers who visit one of our destinations, Australia, New Zealand, the South Pacific Islands, Africa and Asia including India.
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

As usual excellent schedule and service.

9 de setembro de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Janet,
We appreciate your comments and pleased to hear that our schedule and service has been consistently excellent.
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

Trouble free Tokyo

Swain took my requests for Tokyo less than 10 days before we arrived and provided us with a three day trouble free plan which included everything we wanted to see and more. The best part was the young lady who was our personal English speaking guide in Tokyo. She spoke perfect English, we understood every word she said, she provided us with lots of hints and tips and made sure we did not stray out into traffic, She found some wonderful Japanese dining places - authentic food which we loved! We had a car and driver as well, so were able to keep our purchases and bags in the car. Great itinerary, lovely people, hassle free visit, and we got to the ship on time!

23 de agosto de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Ann,
It's good to hear you "got to the ship on time", with a hassle free visit in Tokyo and some wonderful memories of your three day visit. We are happy to have been part of this experience for you and thank you for your follow up.
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

All around excellent!

We have used Swain Destinations for over a dozen trips to Africa, Australia/NZ and India. Never once on any of them has any single arrangement (accommodations, rides, guides, etc) ever not worked perfectly. It's hard to get better than that!

20 de agosto de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear TK,
Thank you for your loyalty and support of Swain Destinations. It is wonderful to hear that all of the arrangements for your trips have worked so well. Travel is such a joy and we are happy to have been of assistance to you!
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

This was my first time using Swain and…

This was my first time using Swain and it was great. I had car's or buses picking me up all times of the day for airport runs, tour pick ups or returns to the airport. Everything went smooth! Hotel locations were good. I did down grade the hotels because of the trip cost and I was happy with the place that they picked.The person I worked with building the trip (Darren) was great with suggestion and trying to get as much into a day as we could handle. I would use them again.

15 de agosto de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Bob,
Thank you for your comments and we are pleased to know that we were able to plan such a good trip for you and that all of the arrangements worked so well.
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

The total agenda

The total agenda, scheduling, and service by Swain for our recent 5 week travel in Africa was beyond my greatest expectations. Every location was spectacular. All the travel arrangements and custom private experiences were absolutely perfect. The safari and city guides were not only extremely knowledgeable, but were so pleasant that we instantly felt like their personal friends. And, even when there were a few minor transportation delays, the Swain staff always had the situation in hand before I had a chance to alert them. The overall total service by the staff at Swain was exceptional. Everyday, our "in Africa" Swain contacts reached out to check in with us. They are the best I have ever worked with.

12 de agosto de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Mr. Blank,
We are thrilled that your 5 week African adventure exceeded your expectations and that you had the opportunity to experience such an amazing destination, with the guidance and dedicated service from our Swain Destinations staff on the ground.
Thank you for your comments.
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

Always easy to work with and amazing…

Always easy to work with and amazing staff!

7 de agosto de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Ena,
Thank you for taking the time to share your experience. Your comments are much appreciated and we are so pleased to know that you have enjoyed working with our team at Swain Destinations.
We value your partnership and support.
Kind Regards,
Katie Manly
Vice President of Sales and Marketing

Avaliado com 5 de um total de 5 estrelas

Swain Destinations was amazing

Swain Destinations was amazing. They were on top of every detail from the minute we landed to the time we left. I would highly recommend using them for any trip to Africa, Australia or New Zealand.

26 de julho de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Brett,
Thank you for your recommendation and we are delighted you had an amazing experience with Swain Destinations and that all arrangements were so seamless on your trip.
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

Very Good company and best service and…

Very Good company and best service and the agents very informative I would love to book my future trips with them

24 de julho de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Mr. Mistry,
We appreciate your feedback on our service and in working with our agents. Thank you for your comments.
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

Amazing agents and extremely…

Amazing agents and extremely knowledgeable of your product.

21 de julho de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Joann,
Thank you for your comments and we are so glad to know that you have enjoyed working with our team at Swain Destinations.
We value your support.
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

South Africa

Our trip that Swain Destinations planned to Africa was great from start to end. Planning was very easy and the entire trip was seamless. We were there almost three weeks and stayed in 6 different locations. We never had to worry about our next location or any logistics in moving from place to place. All internal transfers and flights were handled and everything was planned out down to the small details.

13 de julho de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Nicole,
Thank you for your follow up to your Africa trip. It is truly a pleasure to know that you experienced such a great trip, with all of the arrangements working smoothly during your stay in different locations in Africa.
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

Over 20 years experience withh Swain Destinations

I have been dealing with Swain Destinations for over twenty years.
My clients have always been delighted with their excellent products and services. Grant St. Clair has helped me give them a wonderful holiday experience they will remember all their lives. Should they have any problems while away on their trip, the Swain 800 number
office there has solved all their needs. Potential travelers appreciate all the information in the Swain Destinations brochure I give to them.

10 de julho de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Delysia,
We appreciate your partnership and support of Swain Destinations for so many years. Wonderful to receive your feedback and to know that your clients have been pleased with our products and services.
Thank you.
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

Australian DREAM VACATION!

Australian DREAM VACATION!! The Swain Destinations team took a 28 year old dream of two young kids, and turned it into a trip of a lifetime. They are a true CLASS ACT and have earned my business from here on out. They scheduled 15 days of Australia, starting in Sydney, migrating to Ayers Rock, then Cairns to Port Douglas, Brisbane and back to the US. Site seeing, hiking mountains, hugging koalas, diving the great barrier reef, dinner cruise, car service....I cant tell you how impressed I was that everyone from age 12 - 72 was included in EVERY activity - EVEN THE ZIP LINING!! GREAT JOB!

8 de julho de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Dave,

What an adventure you and your family have had and we are delighted to have been a part of your trip of a lifetime! it is lovely to know that everyone in the group enjoyed so many special experiences in different parts of Australia. Thank you.

Kind regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

Excellent job with planning our New…

Excellent job with planning our New Zealand trip, with tailoring to our interests, attention to detail, and great follow up. There were very few glitches, and these were dealt with promptly and effectively. Kathryn, our travel advisor, was very knowledgable, conscientious, and pleasant to work with. Great job team Swain!

8 de julho de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear ZS,
We appreciate your feedback following your New Zealand trip and we are very pleased to know that your experience was such a positive one.
Kind Regards,
Anne Pace
Customer Success Manager

Avaliado com 5 de um total de 5 estrelas

We loved every minute!

We loved every minute. The personal
Touch and planning is unparalleled and the accommodations chosen were divine. They work with tremendous local guides that
Bring the locales to life.

4 de julho de 2019
Avaliação não solicitada
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Resposta da Swain Destinations

Dear Kay,

We are so pleased to know that you loved every minute of your vacation with us and thank you for sharing your feedback.

Kind Regards,
Anne Pace
Customer Success Manager

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