I would not recommend using this company for any of their inventory. I bought a Faucet from them. They promised delivery within two weeks. I didn’t receive it. Customer service was slow and became unr... Ver mais
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Veja o que dizem as avaliações
Ordered a faucet, unfortunately it did not really match to our decor as we had hoped. we returned it for a refund. I paid for the shipping. Their process though a bit sluggish seemed to work out well.... Ver mais
They shipped the product, literally, on a slow boat from China, it took weeks, their website makes no mention of extended ship times or that they are not even in the country. I tried to cancel, they... Ver mais
I ordered two fancy bathroom faucets. Given the company address, I thought they'd ship from the US, but they did ship from China. That being said, they shipped immediately, and arrived very quickly.... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Sweethome is a global online bathroom accessories and home decor products retailer, connecting the world's top design, production, logistics, warehousing, and other supply chain links, with the lowest production costs, the pursuit of high-quality, high-end products. Since its inception, the company has been adhering to the concept of "making your life sweet", and its products are mainly sold to the United States, Canada, Australia, the United Kingdom, Germany and other countries and regions.
Informações de contato
11837 Goldring Road, 91006-5880, Arcadia, Estados Unidos
- 1(888)709-7866
- service@sweethome247.com
- sweethome247.com
1,7
Muito Ruim
75 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 20% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The fixtures are beautiful and arrived…
The fixtures are beautiful and arrived promptly. My installer was impressed by the quality of the construction.
20 de agosto de 2022
Order delivered early and the product…
Order delivered early and the product was nice.. only issue is the adapter for the spray handle. It’s brass when the fixture is black….! Why..??
13 de agosto de 2022
Resposta da Sweethome
Hello, the material used to make the product is brass, but it will be plated into different colors as needed.
Need to update the shipment info sooner
8 de agosto de 2022
Good product
I would like to say that I have had a very good experience since I went to the Sweethome store because of the prices and more importantly the people, especially the excellent consumer service and the excellent help with anything we need.
7 de agosto de 2022
Faucet arrived with a heavy scratch on…
Faucet arrived with a heavy scratch on the top of the faucet in the most visible place. I sent your customer service an email explaining the problem weeks ago and got no response.
6 de agosto de 2022
Resposta da Sweethome
We apologize for the inconvenience caused to you, please email us at support@sweethome247.com and they will be sure to give you a satisfactory answer.
No after sale customer service
You can’t return the purchase if there was a problem. If you are lucky enough to have them agree to accept it, you will find it hard to get the money you paid for. Such a pain dealing with this store. I will just go to Lowe’s or Home Depot next time.
3 de agosto de 2022
Avaliação não solicitada
Resposta da Sweethome
Hello
Within 30 days after receiving the goods is possible to return without reason, please have you contacted us by phone or email? If contacted, have we disagreed with your return? If yes, have you returned the goods? As long as the tracking code shows that you sent the product back, the finance will naturally refund. I don't know what went wrong at any point, we will improve this.
We received the faucet beautifully
We received the faucet beautifully, on time & had no issues
We will be purchasing from you again.
Thank you.
11 de julho de 2022
Love my new bathroom faucets
I ordered two fancy bathroom faucets. Given the company address, I thought they'd ship from the US, but they did ship from China. That being said, they shipped immediately, and arrived very quickly. They were well made, high quality, and heavy duty. I installed them without plumbers putty and had no leaks or issues. The hoses fit my US plumbing, no problem. I can't wait to update more of my fixtures, because these are so unique and make my bathroom more interesting.
11 de julho de 2022
Resposta da Sweethome
We have warehouses all over the world, and we give priority to the warehouse that has stock, and then choose the warehouse closest to you, it just so happens that the US warehouse is out of stock when you buy, so we ship from China. But we purchase FedEx shipping, under normal circumstances four to five days can also receive the product.
The absolute worst company to buy from.
Horrible customer service. I tried contacting the customer service phone and sent multiple emails with no response after realizing the faucet we purchased would not work. I wouldn’t recommend this company to anybody.
8 de maio de 2022
Resposta da Sweethome
Hello, we dare not guarantee that someone will answer the phone 24 hours a day, but someone will definitely return the email, can you confirm whether the email you sent is correct, or you can directly click "message" to leave us a message.
Love the design of the faucet
The faucet arrived when expected and we love the deign. Just 4 stars right now ONLY because it won’t be installed until our remodel is complete and we get back in to test it this coming November
6 de maio de 2022
I haven't installed yet
I haven't installed yet. But I am really happy with the faucet.
4 de maio de 2022
Received as ordered and the product was…
Received as ordered and the product was exactly to the liking. If the home owner.
3 de maio de 2022
No directions
No directions, parts missing no clear description of line placement not compatible with all filters systems parts cost over a hundred dollars and 7 hours to install and had to get a plumber to assist sprayer parts are plastic and will eventually peel.
15 de março de 2022
Avaliação não solicitada
Resposta da Sweethome
Kitchen faucet spout there, usually plastic, this can be seen clearly from the description of the picture in our website, please apologize for the inconvenience caused to you.
Highly Recommend
Great communication and professionalism. Shipping was very quick and earlier than expected. I would highly recommend them just for their communication and customer service throughout the entire process.
19 de novembro de 2021
Avaliação não solicitada
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