Swiftremovals Avaliações 

397
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Swift Removals were amazing, they were great from the start from getting a quote, planning the removal date & unpacking/lifting it taking great care from their colleagues/staff. We also had u... Ver mais

Avaliado com 5 de um total de 5 estrelas

Highly recommend Swift Removals! They made our move seamless from start to finish. The office team made booking so easy, even when our dates changed. On moving day, the crew was lovely, incredibly car... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really great removals service. Managed to fit us in very last minute when it was extremely busy in August. Nothing was too much or a problem even the parking on our terraced street with two vans. Cal... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Swift removals, certainly took the stress out of my long distance move. Everything arrived safely and found its way to the correct rooms in double quick time. I really think they did a top class job.... Ver mais

A empresa respondeu


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

397 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 83% das avaliações negativas

Normalmente leva mais de 1 mês para responder

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4,5

Todas as avaliações

(397)

29 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Swift Removals were amazing

Swift Removals were amazing, they were great from the start from getting a quote, planning the removal date & unpacking/lifting it taking great care from their colleagues/staff.

We also had use storage due to our move & everything was safe & no breakables.

They provided the boxes when needed & collected them ASAP.

Luke & Andy were great 💪🏻💪🏻

🌟🌟🌟🌟🌟

18 de setembro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service all round

Highly recommend Swift Removals! They made our move seamless from start to finish. The office team made booking so easy, even when our dates changed. On moving day, the crew was lovely, incredibly careful with our things, and worked so hard to get everything done.

16 de setembro de 2026
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you for the great feedback Michelle, we appreciate your custom

Avaliado com 1 de um total de 5 estrelas

Very disappointing experience.

Very disappointing experience.
I chose Swift largely because of their previous excellent reviews, and everything leading up to our move was actually very good. Unfortunately, my experience on moving day and particularly the way the subsequent damage claim has been handled has been very different.
During our move in July, I became concerned about the way some of our furniture was being handled and specifically about our sofa being loaded without any covers or protection. I raised my concerns at the time and have video and photographic evidence of the handling. The response from Swift was that was their usual procedure which I found shocking as every other removal company I have ever used covered sofa’s to protect them. I also had a wine glass broken and one of the removal persons was rummaging through my items and offering their opinion on the value.
Our three-seater sofa, which had been in excellent condition, sustained a significant tear during the move. I reported this immediately and supplied Swift with photographs, video evidence and the original purchase documentation.
Since then I have tried to be extremely patient and cooperative. I have provided additional photographs requested by Swift's chosen upholstery specialist, completed claim documentation and responded to further requests from the claims handler.
Almost three months later, however, I still have the damaged sofa in my home and the matter remains unresolved. I had delayed my review in the hope I would get a positive outcome but sadly that hasn’t happened.
What has disappointed me most is the amount of time and effort I have personally had to put into progressing a problem that arose during what was supposed to be a professional removal service. Most recently I was asked to find and arrange another independent upholstery specialist myself, despite Swift having already obtained an assessment from their own repair specialist.
I appreciate that accidents can happen during a house move. For me, the real test of a company is how it responds when they do. Unfortunately, the length of time this has taken and the amount of effort required from me to try to reach a resolution have significantly changed my view of what had initially been a positive experience.

14 de julho de 2026
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Dear Alison,

Thank you for taking the time to leave your review.

Firstly, I am genuinely sorry that your experience with Swift has left you feeling disappointed, particularly as you acknowledge that the service leading up to moving day was very good.

I fully appreciate your frustration regarding the damage to your sofa and the time it has taken to progress your claim. I apologise that the process has taken longer than either of us would have liked.

I would, however, like to clarify some of the steps we have taken to try to resolve this matter.

Following your initial complaint, we took the initiative to contact a professional furniture repair specialist to investigate whether the damage could be repaired. Unfortunately, through our enquiries, we established that the original manufacturer of your sofa had ceased trading. Despite the sofa being relatively new, this made sourcing matching fabric extremely difficult and meant that arranging a satisfactory repair was far less straightforward than we had initially hoped.

We therefore referred the matter to our independent claims administrators for further assessment under our agreed terms and conditions.

I appreciate that you have subsequently been asked to provide further information and assist with the claims process, and I understand your frustration. However, I do want to reassure you that Swift has been actively involved in trying to find a practical resolution from the outset.

I would also like to clarify that our claims administrators wrote to you on 5 October, prior to us receiving notification of your review, confirming that they had completed their assessment and offering two alternative settlement options, including the option of treating the sofa as a total loss.

Whilst I fully accept that this process has taken longer than expected, I hope this demonstrates that we have made genuine efforts to resolve the matter fairly and reasonably.

We genuinely value our customers and take complaints seriously. I am sorry that this experience has affected your opinion of Swift, particularly when the earlier stages of your move had been so positive.

I sincerely hope that the settlement options now provided will allow us to bring this matter to an amicable conclusion.

Kind regards,

Danny Cox
Managing Director
Swift Removals & Storage UK Ltd

Avaliado com 5 de um total de 5 estrelas

Swift removals

Swift removals, certainly took the stress out of my long distance move. Everything arrived safely and found its way to the correct rooms in double quick time. I really think they did a top class job. I would definitely recommend them to anyone moving near or far in the Cotswolds area.

7 de setembro de 2026
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thanks Dan, we appreciate your custom

Avaliado com 5 de um total de 5 estrelas

Really great removals service

Really great removals service. Managed to fit us in very last minute when it was extremely busy in August. Nothing was too much or a problem even the parking on our terraced street with two vans. Caliub , Stewart & Mark managed it all professionally and efficiently throughout. Throughly recommend.

12 de agosto de 2026
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you for the great feedback :-)

Avaliado com 1 de um total de 5 estrelas

DO NOT TOUCH THIS COMPANY WITH A BARGE…

DO NOT TOUCH THIS COMPANY WITH A BARGE POLE!!!
From failing to complete the quoted and paid for full packing service on Day 1 and not even packing some drawers at all to damaging my dishwasher, wardrobe, chest of drawers, bedside table as well as china and crockery, the whole experience of Swift for my house move was a complete nightmare!
When complaining, providing photographic evidence and to-ing and fro-ing, I've basically been told that I'm a liar as they say there is no proof that the damage was caused by the move. I'm further expected to arrange for the items to be assessed by someone for repair and get them to prepare a written report and only then will they will reassess things despite me suggesting they send someone to sort it out. Obviously my request for a 50% refund has been refused.
The stress and upset caused is off the scale on top of the financial loss of me having to get repairs and replacements sorted ... not what I need having just moved.
Oh, and one of the crew smelled of cannabis on reaching my new home ... apparently this doesn't mean they were actually smoking it!
AVOID LIKE THE PLAGUE!!!!!

19 de agosto de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Careless and Irresponsible

Our household goods are veterans of six house moves. We have never had any damage before. During this house move almost every piece of furniture sustained scratches, scrapes or even gouges. The picture frames also sustained scratches. A dressing table mirror somehow became detached from its frame and was chipped at the corner. We have just discovered that one of the spare leaves of our dining table has lost a sliver of wood along one top edge which means that it can never now be used without a tablecloth.

The kitchen equipment and the china and glass were properly packed and sustained no damage. The books were not very carefully packed and we were not amused to find tablecloths had been used to pad them and various ornaments, which resulted in a lot of heavily creased linen.

A lot of ironing was necessary after unpacking. We had assumed clothing would be transported as they were in wire drawers, but they were all emptied and mixed up in boxes.

The weather was extremely hot and we understand that the staff were under considerable pressure but we do feel that particularly the young members of the removal crew should be reminded that they are dealing with clients' cherished possession. It was disturbing to see completely unprotected pictures in their frames standing on their end on the gritty driveway for some time waiting to go into the containers, as were some of the dining chairs and other pieces of furniture. There was a fair bit of passing traffic which threw up clouds of dust. One of the young lads used the chairs on the drive to sit down on for a rest at various times (his clothes were very grubby and the covers on the chairs are light coloured). The smaller pictures were wrapped but the larger ones arrived completely unprotected.

All in all, the stressful experience of moving house was made worse by the annoyance of discovering, as we unpacked and moved furniture into position, that there were so many instances of damage. Much of it will be disguised but we know it is there. We chose Swifts on the basis of good reviews but it leaves us feeling unable to recommend them as a good firm for a removal. Perhaps a bit more training of young staff would be a good idea.

1 de julho de 2026
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you for taking the time to leave your review. We are genuinely sorry to read your comments, particularly the extent of the damage you describe.

However, we are currently unable to identify the move or the customer concerned from the information provided. This is particularly difficult given the number of specific issues and allegations raised in the review. Without being able to identify the move, we cannot establish what took place, review our records, speak with the crew involved or properly investigate the damage you have described.

We would therefore ask that you contact us directly with your name, the collection and delivery addresses and the approximate date of the move, so that we can identify the job and look into these matters properly.

We take the care and handling of customers’ possessions very seriously and, if these issues relate to one of our moves, we would very much like the opportunity to investigate them and respond appropriately.

Avaliado com 5 de um total de 5 estrelas

Hardworking, polite and efficient team

We recently moved house and were extremely impressed with the removal team Mark, Dom, Ethan and Stewart. From start to finish, they were professional, friendly, and hardworking.

The team arrived on time, worked efficiently, and went above and beyond to ensure everything was moved safely from our old home to our new one. Nothing was too much trouble, and they remained positive and courteous throughout the entire process.

We would highly recommend this company to anyone looking for reliable and professional removal services.

2 de junho de 2026
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thanks Nicola, I will pass on your kind words :-)

Avaliado com 5 de um total de 5 estrelas

Excellent service all round thanks to…

Excellent service all round thanks to Mark, Nick and Jay, they made the move stress free and nothing was too much trouble for them, thanks guys for all your hard work in temperatures exceeding 30 degrees.

Nigel & Ange.

27 de maio de 2026
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you soo much for your kind words, we appreciate your custom :-)

Avaliado com 5 de um total de 5 estrelas

It was a great experience and I cannot…

It was a great experience and I cannot rate highly enough the 2 guys that did it - Ethan and Niall- thank you!
It was a tricky move into a terrace row and with a 2 hour delay for keys but they were super cool and worked incredibly hard in the heat to get me in before 6pm. Thank you

22 de maio de 2026
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thanks Claire, we appreciate the great feedback :-)

Avaliado com 5 de um total de 5 estrelas

Professional in every way

The whole process was handled professionally , the crew who both packed and unpacked at our new home were cheerful, courteous and professional in all their dealings with us.
They arrived on time and we were kept updated throughout the removals.
The cleaning staff who came to do a final clean of our house also did a brilliant job.

2 de abril de 2026
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you Gavin , we appreciate your custom

Avaliado com 5 de um total de 5 estrelas

Excellent service.

We recently moved house using Swift and the whole experience was first-class.

Ours was a fairly large move carried out over three days. The team from Swift worked efficiently and professionally throughout and, most importantly, did everything exactly as they said they would.

Based on our experience, we would definitely recommend Swift.

Thanks to the team as a whole including Mark, Nigel and Davo.

1 de abril de 2026
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you soo much John, Glad you were so pleased with our service

Avaliado com 5 de um total de 5 estrelas

Swift removals moved us into storage…

Swift removals moved us into storage nearly 2 years ago and I have to say the experience was not great, however moving us out of storage into our new house in Devon was fantastic. David, Liam,Harry and Simon were a delight to have around for 5 days and the worked really hard and professionally. These guys easily made up for our indifferent first experience.
Thank you.

7 de abril de 2026
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thanks for taking the time to review Chris, its appreciated :-)

Avaliado com 4 de um total de 5 estrelas

Removals

Liam, Craig and Dave were great! We were a little worried because two of the expected crew didn’t turn up to work today, but the three of them managed to move a four bedroom house in one day. They were polite, fun and careful. Thank you team!

27 de março de 2026
Avaliação não solicitada
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Resposta da Swiftremovals

Thank you Anna

Avaliado com 1 de um total de 5 estrelas

Rude and ignorant- blocked our…

Rude and ignorant- blocked our driveaway all day, we were patient until I needed to get out in the evening and decided to tell me to "chill". Also happily blocked all access to the road with both their vans too. Don't use unless you want to upset your new neighbours

20 de fevereiro de 2026
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Im sorry , I have only just seen this. Please could you contact me with more info on where & when this happened so we can investigate.

Avaliado com 5 de um total de 5 estrelas

Yesterday’s move

Yesterday, Richard, Tyrone and Niche moved me and all my belongings. From start to finish, they were completely professional and nothing was too much trouble. They worked tireless over 2 days, and I had no qualms about leaving them alone.
I would recommend them, and Swift Removals, to anyone.

6 de janeiro de 2026
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you for the great review, i will pass on your kind words to the crew :-)

Avaliado com 5 de um total de 5 estrelas

Herefordshire to Lincolnshire

From original visit by Jeremy to removals day with the team especially Richard and Jason, and the cleaning services our relocation adventure was seamless. Highly efficient and professional service. Thank you to everyone involved in our move from Herefordshire to Lincolnshire. We would highly recommend Swift removals and storage. Michelle, Mike and Floyd

26 de novembro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you so much for the great feedback.

Avaliado com 5 de um total de 5 estrelas

After a long drive to get to us

After a long drive to get to us, Andy and Luke arrived cheerful and ready to get going. They worked very hard and did a fantastic job. They were very good with my 90 year old mother who enjoys a bit of banter. We would be happy to have them back to unload when we're ready to do that.

26 de novembro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you Susan, we appreciate your custom.

Avaliado com 5 de um total de 5 estrelas

Harry & Kieron did a wonderful job

Harry & Kieron did a wonderful job when they took a flat-full of furniture and boxes to storage for me.
Time wise was great. They were polite, friendly, calm, very careful and respectful with my things.
A big thank you to you both for making my move so much smoother and stress-free.
I would highly recommend them. Elle

19 de novembro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you for taking the time to review , it’s appreciated. I will pass on to Harry & Kieron.

Avaliado com 5 de um total de 5 estrelas

Great team on the removals

We initially were contacted by Ashley at Swift to assess our potential move and our possessions and his attitude was both helpful and informative and the price quoted for our 2 day move to Lincolnshire was very competitive. We put forward a provisional date for the move on a Thursday but unfortunately a buyer within our purchasing chain altered the date by a week and a day and delayed the contract exchange date. Frustratingly Jeremy in the office was not so helpful saying could not be done but after ringing Ashley the move was arranged as collect on a Thursday and dropping to new house on Monday ( we arranged accomodation near our new home for a few days ) . Nick as leader and Sanchez were superb and courteous in the loading and on the Monday in Lincolnshire new home Nick and Tyrone once again went above and beyond , working hard and putting furniture wherever we wanted it including taking garden ornaments and furniture through a tight gate into the garden . In conclusion a good end to a stressful move .

14 de novembro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thanks Ian, it’s appreciated. Hope you are settling in well.

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