Swiftremovals Avaliações 

397
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Swift Removals were amazing, they were great from the start from getting a quote, planning the removal date & unpacking/lifting it taking great care from their colleagues/staff. We also had u... Ver mais

Avaliado com 5 de um total de 5 estrelas

Highly recommend Swift Removals! They made our move seamless from start to finish. The office team made booking so easy, even when our dates changed. On moving day, the crew was lovely, incredibly car... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Really great removals service. Managed to fit us in very last minute when it was extremely busy in August. Nothing was too much or a problem even the parking on our terraced street with two vans. Cal... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Swift removals, certainly took the stress out of my long distance move. Everything arrived safely and found its way to the correct rooms in double quick time. I really think they did a top class job.... Ver mais

A empresa respondeu


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

397 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 83% das avaliações negativas

Normalmente leva mais de 1 mês para responder

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4,5

Todas as avaliações

(397)

29 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Dave and Liam were a fantastic team who…

Dave and Liam were a fantastic team who made the move so easy and fun. They were polite and courteous at all times. They are both a credit to your company and wouldn't hesitate to recommend them. Nothing was too much trouble. Many thanks

18 de novembro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thanks Beverley , I will pass on to Dave & Liam. Glad you were soo happy with our service.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Booking process excellent, with regular check ins.
Team on the day, Dave, Liam and Curtis were professional, friendly, hardworking and reassuring throughout.
Took great care over items that were precious to us.
Would definitely use again.

13 de novembro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you so much Sandra, we appreciate your custom. Best wishes from all at Swift.

Avaliado com 5 de um total de 5 estrelas

Excellent service, with a smile!

Our team were Lewis and Richard, who were fantastic, so efficient and hard working. They were extremely kind and thoughtful toward my mum who was finding the move difficult after over 60 years in her house. Nothing was too much trouble for them and their cheerfulness made a difficult day much easier. It was pouring with rain and every effort was made to keep the floors as clean as possible both moving out and moving in. I would definitely recommend Swift Removals, very glad we used them.

14 de novembro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you Sarah, we appreciate you taking the time to review.

Avaliado com 5 de um total de 5 estrelas

Moving house is always a stressful…

Moving house is always a stressful experience but the team at Swifts made it as easy as possible. The packing and loading was done with efficiency and good humour by Dave, Liam, Curtis and Simon. The van was extremely full at the end and they had to have several repacks to get everything in, it they managed it. Due to problems with our chain, the unload had to be delayed until Monday 27th. In fact, because of staff sickness, only Dave and Liam were on the van. This meant they had to work extra hard and also the removal unload did not complete until lunchtime the following day. Again, they worked incredibly hard and their expertise in fitting large pieces of furniture through narrow passageways and up steep stairs was impressive. Well done guys. An excellent job all round. I would not hestitate to recommend Swifts Removals very highly. They were professional, good humoured, hard working and skillful in everything. Thank you Swifts.

23 de outubro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thanks Anne, we really appreciate your kind words & wish you all the best in your new home.

Avaliado com 5 de um total de 5 estrelas

Great service great company

I was apprehensive about using movers but Swift made the process so simple. The guys on the day were great. They had quite a big job to do but nothing was a problem for them. Everything was packed and moved with care and consideration. The best part was having things put back together like the bed, cot, sofa etc so so so helpful!
Thank you guys we had a great time!

19 de setembro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thanks Jenny, we appreciate your custom. Best wishes from all at Swift

Avaliado com 5 de um total de 5 estrelas

Efficient and competitively priced

Very efficient throughout the process with a competitive price. The team worked hard when packing and unloading and Rich, Harry, Kaleb and Nick were always courteous and polite. I do not hesitate to recommend.

7 de novembro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you for taking the time to leave great feedback. We appreciate your custom 🙂

Avaliado com 5 de um total de 5 estrelas

Fantastic service

All round excellent service, swift response to quotes, invoices, and team on time as agreed. Caliub and Curtis who carryout out the heavy lifting were polite, eager to get it right and handled our furniture with care. Was a brilliant experience all round.

31 de outubro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you Mark, we appreciate your kind words.

Avaliado com 1 de um total de 5 estrelas

Absolutely Terrible Removal Experience but cleaning excellent

Given the other positive reviews I'm really shocked that we had such an awful experience. Crew Turned up 45 mins late citing traffic but I had already travelled to Cheltenham and Back that same morning and had no issues. Moaned and groaned from the moment they got to the house. Damaged washing machine as refused to let me put in transport bolts. Carried piano on its side! Second crew that came to help were brilliant but VERY poor service from the first crew. Was over £500 more expensive than all other companies quotes that we've used before. Had argument with the crew lead at one point, when he refused to dismantle my dining table despite me having paid for it to be dismantled. The way they were carrying it was by non weight bearing legs. Because they were late, they didn't finish on time and we ended up having to move stuff from the rear to the front of the house ourselves. As I was recovering from a serious back issue and was being treated for cancer at the time, this was appalling that we had to do this. We managed to get key in to estate agent 13.59. 1 minute before we started to be charged. We had to leave belongings at the house - even then they left a large planter that we have taken from house to house. Would not recommend this crew albeit the second crew were fab. No matter what response they give this was our experience and its was awful. I'm not sure which area they came from although it was a 01684 439585 number so think it was the Malvern or Gloucester crew. Simon, Jason and Jack were the three crew members that came - it was a 4 bed house with double garage and garden planters/plants. 3 crew was not enough. Jeremy Britten was the lead manager. Even found unable to communicate properly with customers - rather he would state info, quickly and as if reading off a script and not relatable. It was a very very bad service. I think the other crew were led by Dave - they were brilliant and hard workers, jolly and got on with the job. So hats off to them. Simon, Jason and Jack should take a leaf out of their book frankly.

We had the cleaning team in and they were awesome. Absolutely brilliant and such a good idea. They were hard working and left the house spotless. Nothing was too difficult for them.

Haven't reviewed until now because of cancer treatment but still feel really let down months on and so I hope that this feedback gets back to the crew and they think twice before behaving like that again. And also praise to the other crew and cleaners.

10 de julho de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you for taking the time to share your detailed feedback.

We are looking for you on our system and cannot work out which move this relates too? Can you please contact the office.

We’re truly sorry to hear that parts of your moving experience did not meet the high standards we set for ourselves.

We will have to investigated this matter internally and regret that your experience with the first crew fell short of expectations. This is not reflective of the service or professionalism we aim to provide. The concerns you’ve raised regarding lateness, handling of items, and communication will be addressed directly with the team involved to ensure this does not happen again.

We’re pleased, however, to hear your positive comments about the second crew and our cleaning team. It’s good to know they provided the level of service and care that Swift Removals is known for. Your recognition of their hard work has been shared with them.

We would still very much like the opportunity to discuss your experience in more detail and offer a resolution. Please contact our customer care team on info@swiftremovals.co.uk so that we can look into this further and see what we can do to make things right.

Many Thanks
Danny

Avaliado com 2 de um total de 5 estrelas

Dreadful experience with this company

Dreadful experience with this company. Sadly sentimental items were not packed properly and were broken, items were lost which were of sentimental value as well. Dalian, Harry and Lewis were the saving factor in this horrendous experience. Would certainly not recommend them to any friends or family.

11 de julho de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Hi Dorothy,

Thank you for taking the time to share your feedback.

After reviewing the details of your relocation, we’d like to clarify that this was a particularly large move booked at very short notice. We initially advised that we could not accommodate the job due to our diary being fully booked. However, you were very keen for us to assist and asked us to do whatever we could to make it happen.

In an effort to help, we rearranged our schedule and managed to squeeze the move in over non-consecutive days. In hindsight, we probably shouldn’t have taken on such a large move under those conditions, as it meant our usual structured move plan—which we issue with every quotation to ensure a smooth and efficient relocation—had to be adjusted and carried out under time pressure.

There were a few very minor damages, including a mirror, and as per our agreed terms, any damaged items were reimbursed. We appreciate that the damages were minor, but we understand the frustration as the mirror was sentimental. The missing garden wind chimes remain a mystery, as our team thoroughly checked all vehicles and equipment with nothing found.

We were, however, very pleased to hear that you were happy with the work and professionalism of Dalion, Harry, and Lewis, who carried out part of the process. Our team always strive to deliver the highest standards of service, even under challenging circumstances.

This experience highlights why we encourage all clients to follow our recommended move plan and booking process—it’s designed to ensure every relocation runs as smoothly and carefully as possible.

Best Wishes
Danny

Avaliado com 5 de um total de 5 estrelas

Thank you

Great experience moving with Tyrone and Harry - they were upbeat and positive throughout, nothing was too much trouble. We didn't feel rushed at any point and they were very careful with our belongings. Before the move organising and then having to move the date was straightforward and the boxes and packing materials provided were excellent. Thank you Harry and Tyrone and Swift removals. Highly recommend.

27 de outubro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you soo much for your great review, it’s much appreciated :-)

Avaliado com 5 de um total de 5 estrelas

Professional Removal at every stage at…

Professional Removal at every stage at a great price. The removals team were friendly, experienced and helpful throughout. Thank you Dalian, Jack and Billy.

14 de outubro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you for taking the time to review, I will pass on your kind words. We appreciate your custom.

Avaliado com 5 de um total de 5 estrelas

We're so glad we selected SWIFT to do…

We're so glad we selected SWIFT to do our removals.
They were professional throughout. Tyrone, Josh, Simon and Ryan worked so hard with good humour. Thanks from Roger and Jane.

21 de outubro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thanks Deborah, so glad you were happy with our crew. Hope you have settled in well.

Avaliado com 5 de um total de 5 estrelas

Great experience, took the stress out of moving.

Came round to give us a quote very quickly, super lovely guy (sorry can’t remember your name!). The cheapest quote we got. We got the removals with packing. Everything was excellent. Stuff delivered and unpacked. The guys packing and unpacking (Davo and Rich) were lovely as well and super fast. Couldn’t believe how smooth it all went. Very pleased with the service and would recommend.

17 de outubro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you, we appreciate your custom.

Avaliado com 5 de um total de 5 estrelas

Swift removals did a great job for us…

Swift removals did a great job for us as we had to put the furniture in storage, Eddie and Jack did a smooth move for us witch went quite seamless ,they stored it for 8 weeks and then delivered to our new property with no problems or hassle and made it stress free for my wife and me ,many thanks Sue and Graham.

18 de setembro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you Graham, glad to be of service. We appreciate your custom 🙂

Avaliado com 4 de um total de 5 estrelas

Happy with the move

The build up to the move was delayed a couple of times but Swift were able to accommodate these despite the move being over a weekend. The loading team were very good and competed in a timely fashion. 300 miles and two days later the unloading duo were able to place the furniture and boxes as requested - Good result all round.

26 de setembro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you for taking the time to review, it’s appreciated.

Avaliado com 5 de um total de 5 estrelas

Quality of staff

Quality of staff, attention to detail, forebearance under stressful circumstances, cheerfulness throughout.

10 de setembro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thanks Mairi, glad you were happy with our service 🙂

Avaliado com 5 de um total de 5 estrelas

Excellent removals.

We were very pleased with Swift Removals. Danny visited to assess the move and provide a quote and he exuded confidence that everything would go smoothly and that we would be looked after. We thought the quote was good value for money and we liked the fact that boxes and packing materials were provided free of charge. Our removal was over 3 days, including packing the fragiles, and we were very happy with everything that Luke, Andy and Jason did (also Billy on day 2). Nothing was too much trouble and they were efficient and helpful.

Our main criticism relates to the process for arranging and confirming removal dates etc. We found that the tone of all communications relating to this comes across as adversarial and negative and made us feel very stressed, in contrast to other elements of the removal. We understand that organising the logistics is a complicated process, but feel this could handled in a more customer-friendly way that reassured rather than causing anxiety.

6 de outubro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you for taking the time to review, we appreciate the feedback & take on board your comments. It is a very difficult process of confirming dates with solicitors etc for both yourself & our booking team. We aim to keep everyone happy & have to be fair to all our clients that are in the same situation awaiting exchange of contracts with deposited moves taking priority. Very pleased that overall you liked our service & we appreciate your custom.

Avaliado com 1 de um total de 5 estrelas

AVOID, AVOID, AVOID!

What a nightmare. They missed the delivery day (crucial when moving house!) The lorry wasn't big enough, then it broke down with no replacement, Then they transferred all our belongings to multiple small box vans. Delivered 1 day late. Garden equipment was mixed with household items. Items were 'lost' and after chasing for them were 'found' and given back (no longer wrapped). No compensation offered but they wanted to charge us more to have box vans! Very stressful and would never recommend Swift Removals. BTW, Swift Removals & Storage in Tewkesbury removals guys work really hard but the company organisation is awful.

1 de setembro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

We’re very sorry to hear that you were disappointed with your recent move and appreciate the opportunity to clarify what happened.
It’s true that one of our vehicles suffered an unavoidable breakdown — something we do our utmost to prevent but can occasionally occur despite regular maintenance. However, the main issue arose from the information provided to us before the job. We were advised that the items in your storage container were already packed and ready to move. When our team arrived, this unfortunately wasn’t the case — many items were loose and not suitably prepared for safe stacking or transport.
We had requested photos of the contents in advance to ensure we could plan appropriately, but these were declined. Had we known the true condition of the contents, we would have advised against proceeding with the move in its current state, as it did not meet safe transport standards.
Despite these unexpected challenges, our team worked extremely hard to ensure your belongings were safely transferred and delivered. We regret that the situation caused you stress, but we’re confident our staff did everything possible under very difficult circumstances.

Regards Danny

Avaliado com 5 de um total de 5 estrelas

Sublime Swift Removals

This whole process of moving out had me stressed out BUT at no point ever, was I made to feel that the changes of dates were ever a problem and my gosh, I cannot thank you
enough. From start to finish you have been amazing and patient and superb customer service like that cannot be brought.

My sincere and grateful thanks to all - Jeremy(superstar), David (legend), Liam and Curtis (diamonds) and all worthy of the Swift name.

I shall be recommending you on our local comms groups/friends/family to the hilt.

8 de outubro de 2025
Avaliação não solicitada
logotipo da Swiftremovals

Resposta da Swiftremovals

Thank you Julia, love the great feedback. We appreciate your custom.

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