Got my card as a gift, it is so easy to use. I have no bad experience using it not like other gift cards. Would recommend swirl prepaid mastercard.
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Veja o que dizem as avaliações
Used the card for an online purchase which was cancelled and refunded. Still haven’t received the refund on my SWIRL card.
A empresa respondeu
The SWIRL card order process is very simple and I received emails updating me on every stage of the process. The cards arrived quickly and safely - they were not loaded with money until I confirmed I... Ver mais
I place SWIRL orders year round at work, with many large orders at Christmas time. Swirl do get busy at times understandably but I find them so reliable and we get really good feedback on their app an... Ver mais
Detalhes da empresa
- Serviços Financeiros Alternativos
- também em
- Fornecedor de Brindes
- Instituição Financeira
- Serviço de pagamento
Escrito pela empresa
SWIRL Prepaid MasterCard and SWIRL Employee Rewards Gift Card – Ireland's premier choices for secure, convenient, and versatile financial solutions. Trusted by thousands, our Prepaid Mastercard is your gateway to seamless transactions in-store, online, and ATMs globally, powered by Mastercard. Simply top-up in-app or in-store at any local Payzone retailer. Download the SWIRL App, create an account, and receive a FREE card automatically. If you are a business looking to elevate your employee rewards program, and avail of the employee tax free €1500 small benefits exemption, SWIRL Employee Rewards Gift Card is the perfect choice for you. Our Gift Cards are recognised and accepted at over 45 million locations worldwide both online and In-Store, offering employees the freedom to choose their own rewards.
Informações de contato
PO Box 1008 Naas , Kildare, Irlanda
- 016877985
- info@swirlcard.com
- swirlcard.com
4,3
Excelente
858 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 70% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
This card charges a €3/month fee and…
This card charges a €3/month fee and also charges a significant fee each time that you use the card. 15% of purchase price. An absolute joke!! Never again. It also charges you about €5 to buy the card. So out of a €200 voucher the cost of both purchase and use over a 3 month period is €36!! So you effectively get 80% value and that’s if you are using it conservatively quickly
10 de julho de 2025
Avaliação não solicitada
Resposta da SWIRL Prepaid MasterCard & Employee Gift & Rewards
Hi Marianne,
Thank you for your feedback, and we’re sorry to hear about your experience.
Based on the details you’ve shared, it sounds like you are referring to our reloadable chip & PIN Mastercard, but please confirm otherwise.
We’d like to clarify a few important points regarding the reloadable card:
Inactive Account Fee: The monthly fee you mentioned only applies if the card is not used (spent or topped up) for 60 days. This fee does not apply if the card is used regularly, or if there are no funds on the account.
Transaction Fees: The purchase fee is 2.95% (Min €0.75, Max €2.95) per transaction, not 15%. This is clearly outlined in our fee structure.
Card Purchase Fee in Retail: When buying a reloadable card in-store, a one-time fee is applied to cover the costs of retail stocking and immediate activation. That said, a free card can be requested by customers who create an account via our app & typically issued within 2–3 working days.
Transparency: All fees are fully disclosed in our Terms & Conditions and are clearly visible on our website to ensure transparency before and after purchase.
We apologise for any confusion and would welcome the opportunity to review your account and transaction history. Please contact our support team at info@swirlcard.com or call 01 6877 985, and we’ll be happy to look into your case and see what we can do to help.
Terrible company to deal with
Terrible company to deal with. Bought a gift card and couldn't activate it, got onto Swirl team and showed a screenshot of my transaction and they said I purchased a card from another company....in the Netherlands!! There is no way I would have purchased it from this other company as I was in the Swirl website but somehow the company in the Netherlands got my money! Got onto them also and hit a brick wall, each company blaming the other, I gave up!! Terrible experience
21 de março de 2025
Avaliação não solicitada
Resposta da SWIRL Prepaid MasterCard & Employee Gift & Rewards
Hi Michelle,
Thank you for sharing your feedback. We're sorry to hear about the confusion and the inconvenience you've experienced.
Our team has reviewed the details you've provided and has also reached out to you directly by email to offer further support. We want to clarify that Swirl Gift Cards are only available to purchase directly from our official website, and we have no affiliation whatsoever with the third-party company you referenced in your communications and payment information.
The payment receipt and email correspondence you shared appear to be linked to an unrelated provider. As such, we unfortunately have no access to or control over that transaction. However, we are keen to understand what may have happened and will do our best to assist you where possible.
Please reply to our recent email at your earliest convenience so we can explore this further and help you reach a resolution.
Kind regards
The SWIRL Card Team
Once set-up, Swirl was easy....
Once set-up the card was easy to manage and trouble-free to use in stores and outlets. It was equivalent to cash transactions or operating a standard bank card for payments. The live updated value indicator on the app was also invaluable giving constant instant account management of the card funds - meaning there were no surprises at all.
21 de junho de 2025
Avaliação não solicitada
Really great gift card
Really great gift card, super easy and convenient.
1 de junho de 2025
Avaliação não solicitada
So easy to use
So easy to use. Accepted in most places and can keep track of the balance in the app and monitor spending.
9 de junho de 2025
Avaliação não solicitada
Ordered a gift card and proces of…
Ordered a gift card and proces of ordering, receiving and activating card went very well.
Using the gift card in stores or online also without any hassle.
5 de junho de 2025
Avaliação não solicitada
Remaining balance
Have multiple gift cards from work with a few cent left on all of them as they can only be used online. I wish the balance could be transferred to bank/revolut or onto another card.
2 de junho de 2025
Avaliação não solicitada
Resposta da SWIRL Prepaid MasterCard & Employee Gift & Rewards
Hi Sarah,
Thank you for your feedback!
We reached out to you for more details to help us locate your account and understand the issue better. If you could provide us with more information or contact us directly at info@swirlcard.com, we would be more than happy to assist you further.
Best regards,
The SWIRL Team
Ease of Use
Great customer service , easy to use , loads of options where to spend also
2 de junho de 2025
Avaliação não solicitada
Absolutely awful
Absolutely awful.
Most online transactions don't work due to issues with text authentication not sending.
Often refused in Stores.
Customer Service not helpful. They say it's been escalated. Never hear back.
25 de maio de 2025
Avaliação não solicitada
Resposta da SWIRL Prepaid MasterCard & Employee Gift & Rewards
Hi Pearl,
Thank you for your feedback. We're sorry to hear about the issues you faced and appreciate you bringing them to our attention. We're pleased to inform you that the issue has been resolved. If you have any further questions or concerns, please reach out.
Best regards,
The SWIRL Team
It is a fantastic card could use it in…
It is a fantastic card could use it in so many places and ways would highly recommend it
20 de maio de 2025
Avaliação não solicitada
If I could give the card 0 stars I…
If I could give the card 0 stars I would. My son was gifted a swirl pre paid card and it can not be used online or in shops. Waste if money. We have tried multiple ways over a long period of time to sort it. Nothing has worked.
12 de maio de 2025
Avaliação não solicitada
Resposta da SWIRL Prepaid MasterCard & Employee Gift & Rewards
Thank you for your feedback, and we’re very sorry to hear about your experience.
We would really like the opportunity to look into this further and help resolve the issue. To do so, we kindly ask that you contact us with your card details at info@swirlcard.com so our team can assist you directly.
Please note that for security reasons, all Swirl cards must be registered online before they can be activated for spending, both in-store and online. If the card has been registered and you’re still experiencing issues, we would strongly encourage you to get in touch with us directly so we can investigate and provide a solution.
We’re here to help and hope to hear from you soon.
Unable to use it on holidays, very disappointing
Very disappointing when trying to use this card. I am on holidays in Lanzarote and so far it has not been accepted in any shop that I have tried ( have tried large retail shops)and also unable to pay for accommodation with it. It requests a PIN every time it is swiped. It was a gift from Employer and has been disappointing and embarrassing when it is not accepted. I would recommend employers use another type of gift card.
12 de maio de 2025
Avaliação não solicitada
Resposta da SWIRL Prepaid MasterCard & Employee Gift & Rewards
Thank you for your feedback, and we're very sorry to hear about your experience.
Swirl cards are Mastercard prepaid cards and can be used worldwide wherever Mastercard is accepted. However, it is ultimately up to individual merchants to accept prepaid cards, and some merchants—especially outside of Ireland—may request a PIN code when processing a transaction. This can vary depending on their payment systems.
We completely understand how frustrating and disappointing this must be, particularly as the card was a gift from your employer. To better assist you, we have reached out directly to gather more information and help resolve this for you.
In the meantime, please feel free to contact our support team at info@swirlcard.com or through our website for immediate assistance via our online chat.
Thank you again for sharing your feedback. We are committed to helping you with this issue.
Convenience really.
1 de maio de 2025
Avaliação não solicitada
Resposta da SWIRL Prepaid MasterCard & Employee Gift & Rewards
Thank you for your review!
We really appreciate you taking the time to share your feedback with us.
Kind regards,
SWIRL Card Team
Swirl
Easy to use and covers a wide range of shops especially when compared to other gift cards
2 de maio de 2025
Avaliação não solicitada
Resposta da SWIRL Prepaid MasterCard & Employee Gift & Rewards
Thank you for your review!
We really appreciate you taking the time to share your feedback with us.
Kind regards,
SWIRL Card Team
So simple to use
I was unsure how to use it as it had no pin like a regular credit card so I tested it out on a small purchase. I just swiped and it worked perfect. I then used it in Spain to make a large purchase and again no issue. It worked perfectly. So easy and convenient to use.
9 de abril de 2025
Avaliação não solicitada
Resposta da SWIRL Prepaid MasterCard & Employee Gift & Rewards
Thank you for your review!
We really appreciate you taking the time to share your feedback with us.
Kind regards,
SWIRL Card Team
Easy to use!
2 de maio de 2025
Avaliação não solicitada
Resposta da SWIRL Prepaid MasterCard & Employee Gift & Rewards
Thank you for your review!
We really appreciate you taking the time to share your feedback with us.
Kind regards,
SWIRL Card Team
Really like how simple it is to use
Really like how simple it is to use. Just register on the app and spend in a shop like you would use your ordinary card. Seemed easy for the retailer also as had that panic at the till of would this work but thankfully all went through fine.
14 de fevereiro de 2025
Avaliação não solicitada
Resposta da SWIRL Prepaid MasterCard & Employee Gift & Rewards
Thank you for your review!
We really appreciate you taking the time to share your feedback with us.
Kind regards,
SWIRL Card Team
Great cards I got them from my…
Great cards I got them from my employer, very easy to use on any website or shops.
31 de dezembro de 2024
Avaliação não solicitada
Resposta da SWIRL Prepaid MasterCard & Employee Gift & Rewards
Thank you for your review!
We really appreciate you taking the time to share your feedback with us.
Kind regards,
SWIRL Card Team
Easy to use and to top up very efficient
Easy to use and to top up very efficient
30 de abril de 2025
Avaliação não solicitada
Resposta da SWIRL Prepaid MasterCard & Employee Gift & Rewards
Thank you for your review!
We really appreciate you taking the time to share your feedback with us.
Kind regards,
SWIRL Card Team
SWIRL Experience for User
The CARD was accepted in most hospitality businesses where I purchase goods & services. Some businesses unfamiliar with CARD & "Not Accepted"! Unusual for most business to SWIPE Cards now rather than enter PIN!
30 de abril de 2025
Avaliação não solicitada
Resposta da SWIRL Prepaid MasterCard & Employee Gift & Rewards
Thank you for your review!
We really appreciate you taking the time to share your feedback with us.
Kind regards,
SWIRL Card Team
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