Contacted by Jordan who been helpful knowing I am busy with my business and found time when I was free to get a good deal for my business. Went through everything and was happy with the communication... Ver mais
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Veja o que dizem as avaliações
Contacted by Dan Stoney, nice friendly guy with lots of patience cos I'm a stubborn old mule who's been had by other companies and been stuck in long contracts with high tariffs when prices have gone... Ver mais
A empresa respondeu
Jake took the time to understand our needs and constraints...he came up with a list of potential suppliers and patiently led us through them to allow us to fully understand what we would be getting. W... Ver mais
A empresa respondeu
We had a call in January 2023 bullying us to take out a renewal, even though our contract does not run out until October 2023. They assure us this is the best deal and inform us that the prices will... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Welcome to Switch365, formerly known as Energisave, where we bring you over a decade of experience in the energy market. We're committed to providing streamlined solutions for businesses. Whether you're looking to compare energy prices, optimise your payment solutions, manage your water services, or explore business funding options, we've got you covered.
Informações de contato
Faraday Way, Blackpool Technology Management Centre, fy2 0jw, Blackpool, Reino Unido
- 0345 365 4 365
- marketing@switch365.com
- switch365.com
4,5
Excelente
245 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Switch365 Salesman Ashley Burridge
Switch365 Salesman Ashley Burridge was very professional and informative, with his help we found the best price we could find for our business electricity supply.
I can highly recommend contacting Switch365 when looking for a new energy quote.
5 de abril de 2024
Avaliação não solicitada
Resposta da Switch365
Thank you for sharing your experience, Steve!
We're delighted to hear that Ashley Burridge provided you with professional and informative assistance, resulting in finding the best price for your business electricity supply.
We appreciate your recommendation and are glad to have assisted you. If you have any further questions or need assistance in the future, please feel free to reach out.
We had an issue regards the charges…
We had an issue regards the charges which Dean has sorted out for us. He kept me informed at all times as to the progress of our issue and was professional and helpful at all times.
16 de abril de 2024
Avaliação não solicitada
Resposta da Switch365
Thank you for sharing your experience, Andrew!
We're glad to hear that Dean was able to effectively resolve the issue regarding the charges for you. It's great to know that he kept you informed throughout the process and maintained a professional and helpful demeanour.
If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!
Professional not pushy
I dealt with Ashley who was knowledgeable and professional throughout. He wasn't the pushy salesman, but rather the one that had confidence in the quality and ultimately the price of the product on offer. I did shop around and got lots of prices from elsewhere, and signed the best deal I could get with the salesman who impressed me the most.
12 de abril de 2024
Avaliação não solicitada
Resposta da Switch365
Thank you for sharing your experience!
We're glad to hear that Ashley provided you with knowledgeable and professional service throughout. It's great to know that he didn't resort to being pushy but rather exuded confidence in the quality and price of the product on offer.
We appreciate your thorough approach to shopping around and ultimately choosing the deal that impressed you the most. If you have any further questions or need assistance in the future, please feel free to reach out.
We're here to help!
5 star service at Switch365
This is the fourth time I have used Switch365 and it's predecessors to switch our church gas and electricity supplies since 2016. I find them very helpful and fully professional helping us save money by knowing the current and future trends in the energy market. Thankyou for another switch starting 1st April 2025
2 de abril de 2024
Avaliação não solicitada
Resposta da Switch365
Thank you for your continued trust in our services! We're delighted to have assisted with your church's gas and electricity supplies for the fourth time since 2016. It's fantastic to hear that you find us very helpful and fully professional, and we're glad we could help you save money by staying informed about current and future trends in the energy market. Thank you for choosing us for another switch starting 1st April 2025. If you have any further questions or need assistance, please feel free to reach out. We're here to help!
Very impressed
Really happy with Stephen's work for us in getting the best deal possible for energy prices for the second year running. He really goes the extra mile!
11 de março de 2024
Avaliação não solicitada
Resposta da Switch365
Thank you for your feedback! We're thrilled to hear that Stephen's dedication has resulted in getting the best possible energy prices for the second year in a row. It's fantastic to know that he goes the extra mile to ensure your satisfaction. If you have any further questions or need assistance, please feel free to reach out.
Very rude markting call
Had a marketing phone call from John and when I politely said we already had a broker and would not be interested at the moment, he made a very rude remark and hung up. Not at all professional or a company I would choose to speak to again.
25 de março de 2024
Avaliação não solicitada
Resposta da Switch365
Thank you for bringing this matter to our attention. Your feedback is incredibly important to us as we continuously strive to improve our services and customer interactions. We understand how important it is to be treated with respect and courtesy. Unfortunately we have been unable to trace the call recording for this call. Would it please be possible for you to email compliance@switch365.com with the telephone number John contacted you on. We can then provide a more detailed response and resolution. Many thanks
Helpful and Knowledgeable!
Stephen has been very helpful with our transition into a new premises with a half-hourly metre on band 4. With our low usage we would be massively overpaying on standing charges, but Stephen's knowledge and expertise on the matter has helped us find the perfect deal, thanks again for all your help.
22 de março de 2024
Avaliação não solicitada
Resposta da Switch365
Thank you for sharing your experience! We're glad to hear that Stephen has assisted with your transition to a new premises, especially with the complexities of a half-hourly meter on band 4. It's fantastic to know that his expertise has helped you find the perfect deal and avoid unnecessary charges. Please don't hesitate to reach out if you have any further questions or need assistance.
Extremely helpful
Extremely helpful when it came to sorting out my electricity contract. Stepehn was proactive and efficient.
1 de fevereiro de 2024
Avaliação não solicitada
Resposta da Switch365
Thank you for sharing your experience! We're delighted to hear that Stephen provided exceptional assistance in sorting out your electricity contract and demonstrated proactive and efficient service. Please feel free to reach out if you have any further questions or need assistance.
Stephen
Stephen, as always, was very informative and helpful and made our experience easy. Definitely looking forward to having him advise us in the future.
14 de março de 2024
Avaliação não solicitada
Resposta da Switch365
Thank you for your feedback, Joan! We're delighted to hear that Stephen provided informative and helpful assistance, making your experience enjoyable.
We appreciate your trust in Stephen's guidance, and we look forward to continuing to assist you in the future. If you have any further questions or need assistance, please feel free to reach out.
We're here to help!
5* Service
Just sorted out 3 Electric and 2 Gas contracts with Switch365.
Ashley Burridge @ Switch365 helped me secure a great deal.
Also helped me deal with a Scam contract set up by a company called Bionic.
5 Star Recommend
11 de março de 2024
Avaliação não solicitada
Resposta da Switch365
Hello Chris,
Thank you for sharing your experience! We're thrilled to hear that Ashley helped you secure great deals for your electric and gas contracts, and we're glad that he was able to assist you in resolving the issues you had with the contract set up by another company.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
We're here to help!
Excellent Service!!!!
I first dealt with Energi Save and although the company have undergone a rebrand to Switch365, the customer service is still excellent. My electricity contracts aren't due for renewal until next year, but Ashley Burridge found a superb saving which he duly notified me of and we've managed to make a fantastic saving from next year's renewal. A great customer experience and I have no concerns about recommending this company.
22 de fevereiro de 2024
Avaliação não solicitada
Resposta da Switch365
Hello Julie,
Thank you for sharing your experience with Switch365. We're delighted to hear that despite the rebranding, you've continued to receive excellent customer service.
It's fantastic that Ashley Burridge was able to find an excellent saving for you, even though your electricity contracts aren't due for renewal until next year. Making a fantastic saving in advance is always a plus, and we're thrilled that we could assist you in this way.
We truly appreciate your recommendation and trust in our company. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out.
We're here to help!
Scam and scum of a company stay far…
Scam and scum of a company stay far from the these lot try to take people to court even after the contract has gone through don’t trust the make me want to vomit to see company so cruel trying to scam small businesses
4 de janeiro de 2024
Avaliação não solicitada
Resposta da Switch365
Dear Mr.Powell,
Thank you for taking the time to share your feedback. We're sorry to hear that you're unhappy with the action being taken regarding your breach of contract.
Our contracts are designed to ensure fairness and uphold the commitments made by both parties. While we understand that situations can arise that may lead to breaches, it's important for us to address them to maintain the integrity of our agreements and protect the interests of all involved.
We strive to handle such matters with transparency and fairness, adhering to the terms outlined in the contract. Our actions are guided by a commitment to upholding the agreements that have been mutually agreed upon.
If you have any specific concerns or would like to discuss the situation further, please don't hesitate to contact our customer service team on 01772 689269. We're here to help address any questions or issues you may have.
The Switch 365 Team
Satisfaction guaranteed
I was desperate to hear a real person speaking to me directly and I found it here! After a reassuring conversation I was ready to take the next step to move to a newer and fairer energy provider. Their rates seem to be more competitive and one that appeals to the pockets of the charity for which I'm responsible.
5 de fevereiro de 2024
Avaliação não solicitada
Resposta da Switch365
Hello Hines,
We're glad to hear that you found the personal touch you were looking for at our service! It's important to us that our customers feel supported and reassured, especially when making important decisions like switching energy providers.
It's fantastic to know that our rates appear to be more competitive and aligned with the needs of the charity you're responsible for.
If there's anything else we can assist you with or if you have any further questions, please feel free to reach out. We're here to help!
Complete Harassment of our staff even…
Complete Harassment of our staff even to personal mobile numbers. Calling over and over again. Understand sales targets need to be met but there is no need at all. We’ve now gone else where due to this.
19 de janeiro de 2024
Avaliação não solicitada
Resposta da Switch365
Dear Daniel Hickman,
Thank you for taking the time to leave a review on Trustpilot. We have taken note of your concerns regarding repeated calls to your staff.
Upon reviewing our records, we were unable to find an account or interactions linked to your name. At Switch 365 LTD, we pride ourselves on maintaining a respectful and professional approach in all our communications. The experience you described does not reflect our values or standard practices.
We certainly do not condone harassment or unwarranted contact, and we understand the importance of respecting personal boundaries and privacy. We would like to investigate this matter promptly.
To assist us in our investigation, could you please provide us with the name of your company? This information will help us to accurately identify any records of interaction and remove your details from our contact list to prevent any future calls.
Regarding the acquisition of your staff's personal mobile numbers, it is not our policy to call personal numbers unless they have been provided to us for this purpose. We would never want to overstep the mark into personal privacy without a clear invitation to do so.
Please reach out to us directly with the requested information at your earliest convenience. You can contact us via our official communication channels listed on our website - https://switch365.com/contactus/.
Your cooperation is invaluable in helping us maintain the highest standards of customer service and ensuring that such an incident does not occur again.
We apologise for any inconvenience caused and look forward to resolving this matter to your satisfaction.
Kind regards,
Customer Support Team
Switch 365 LTD
Good price for Electricity and Gas
Ashley was extremely helpful and it seems that we have got a very good price for Electricity and Gas. Explanation was good and everything done in a step-by-step manner
10 de janeiro de 2024
Avaliação não solicitada
Resposta da Switch365
Hello Margaret,
Thank you for taking the time to share your positive experience with Ashley and Switch365. We're delighted to hear that Ashley was extremely helpful and that you've secured a good price for your Electricity and Gas. It's our commitment to provide clear explanations and guide you through the process in a step-by-step manner.
If there's anything else we can assist you with or if you have any further questions, feel free to reach out. We appreciate your trust in Switch365 and look forward to continuing to serve your utility needs.
Complete harresment from this companies…
Complete harresment from this companies reps Sales rep constantly lying. Said I was in a contract with them which I wasn't pressed and tried to lie through his teeth to get me to sign up with them asked early December to take me off there records would not take no for an answer. Calls me today Jan 8th to say am I ready to sign up with them and I'd asked for them to call me back i didn't!! The guy then swears then hangs up in frustration that his manipulation and lies didn't work with me. Reported to trading standards and watch dog and shared to my 50000+ followers social media account
8 de janeiro de 2024
Avaliação não solicitada
Resposta da Switch365
Dear Charlie,
I am reaching out to express our sincerest apologies regarding your experience with our sales representative in January and your earlier interaction in December. At Switch365, we strive to uphold the highest standards of professionalism and integrity in all our dealings, and I am truly sorry to hear that we did not meet these standards on this occasion.
First and foremost, I apologise for any misunderstanding regarding your contract status. It appears in our system that the contract we had with you was for 36 months, not the 24 months it actually was. I have never seen this before and we will investigate it thoroughly. Additionally, I am sorry for the persistence of our sales team despite your request to be removed from our records. Pressuring anyone is never our intention, and we deeply regret that your experience suggested otherwise.
Regarding the call on January 8th, I am particularly concerned about how it was conducted. While I did not hear our representative use unprofessional language on the call, it is evident that the interaction was not handled with the level of care and respect you deserve. A simple apology from our representative should have been the response. I assure you that we will thoroughly investigate this matter to prevent such incidents from occurring in the future.
We take your feedback very seriously, and it is disheartening to learn that your experience has led you to report this matter and share it with your followers. We understand the impact of such actions and truly regret any negative impression this has caused.
I would be grateful for the opportunity to discuss this matter with you personally to better understand your experience and address any lingering concerns. Your input is invaluable in helping us improve our service. If you are open to it, please do not hesitate to reach out to me on 01772674119 at your convenience.
Once again, I apologise for the frustration and inconvenience this has caused. We are committed to learning from your feedback and implementing the necessary improvements.
Kind regards,
Paul Heywood
Head of Sales, Switch365
Great Experiance
HI, Dan Stoney is very helpful and great man.
1 de dezembro de 2023
Avaliação não solicitada
Resposta da Switch365
Hello Zaheer Ahmed Ayaz,
Thank you for your kind words about Dan Stoney! We're thrilled to hear that he has been very helpful and has made a positive impact. If you have any more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support!
Having been dealing with Switch365 (…
Having been dealing with Switch365 ( Energisave) for a number of years now and there staff are very polite and friendly and helpful too.
Always try to get the best possible rate for you.
21 de novembro de 2023
Avaliação não solicitada
Resposta da Switch365
Hello Chi Lau,
Thank you for your kind review! We're delighted to hear about your positive experiences with our team. We're committed to providing excellent service and ensuring the best possible rates for our customers. We appreciate your continued trust and look forward to assisting you with your utility needs in the future. If you ever need assistance, feel free to reach out.
The service provided was effective and…
The service provided was effective and accommodating to our business needs and schedules. Daniel Wiseman had excellent knowledge and his customer service was second to none. We had multiple dynamic schedule changes in which Daniel was flexible and accommodation to ensure we secured the best deal.
17 de novembro de 2023
Avaliação não solicitada
Resposta da Switch365
Hello Lee Taylor,
Thank you for your positive feedback on Daniel Wiseman's excellent service. We're pleased to hear that he was effective, accommodating, and flexible to meet your business needs. If you have any more questions or need assistance in the future, feel free to get in touch.
Efficient and courteous
Liaising with Dan Wiseman was easy and straightforward. He helped to get the best rates for our business taking into account our particular business needs and size. He was able to recommend a tariff that was both the best value and most suitable. Dan was able to share knowledge on the industry that helped to inform our choice.
13 de novembro de 2023
Avaliação não solicitada
Resposta da Switch365
Hello Fig Tree Day Nursery,
Thank you for your positive review of Dan Wiseman. We're glad to hear that liaising with him was easy and straightforward. It's great that we helped secure the best rates for your business, considering your needs and size. If you have any more questions or need further assistance, feel free to reach out. We look forward to continuing to assist you.
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