SwitchAid Avaliações 194

A while ago I needed to move away from another company that was obstructive & difficult - Nathan Gudgeon at the Sebb Group helped me every step of the way & he was always available for advice & help & the customer service I have received has been second to none - I cannot recommend highly enough - I have had no problems at all since Sebb Group took over the account

Excellent service!
James, as always, guided us seamlessly from the initial enquiry through to the final purchase. We’re now happily looking forward to receiving our order.

Absolutely amazing service thanks for your support and patience. Special mention to Lee Clarke. Exceptional customer service thank you

Nathan Gudgeon has been fantastic!

Since starting to work with him 2 years ago he has managed our account perfectly, cant recommend him strongly enough

The customer and support from Sebb Group was excellent. They kept us fully informed as to what was going to happen and when. A pleasure to deal with the staff on the phone too. Great support and look forward to working with them as we move forward. Special mention to Jack Luck & Nathan Gudgeon for their guidance through the process.

The customer service is excellent, I really believe my Account Manger understands my business needs and proactively manages our relationship.

Caroline is an asset to your organisation. Her personal service levels towards our charity organisation have been exceptional throughout our enquiry and we really do appreciate ALL of her efforts on our behalf. Nothing was too much trouble for her, great communication throughout too. Thank you and keep up the good work from Tim and all at 'The Daphne Hart Holiday Homes' Registered Charity: 282525

Problems with our wifi dropping out were investigated at length by Lee Clark, a solution provided and very clear instructions given to set the equipment up.

I had a really positive experience with Kim whilst resolving some queries on our account. She was thorough in her approach, taking the time to understand the problem fully and worked quickly to get everything sorted. Her efficiency and attention to detail made the whole process smooth and stress-free. Thanks Kim for all your help.

I needed help to cancel a phone contract as, for some reason, I couldn't do this online. After a lot of patience trying different solutions Kim helped resolve the issue. I have always dealt with Kim regarding our account and found her to be dependable, trustworthy and extremely helpful. Some of the issues we have had haven't always been straight forward but we can always rely on Kim to sort things out and she is a pleasure to deal with.

From ordering the broadband, through delivery and installation Lee was always very helpful and on the ball. Everything went really well .
After the installation I wanted the router name and password changed to make it easier for our users to see the router and login. I sent an email to Lee with my query and he was able to change them for very quickly, even producing a QR code to make it simpler for people to access the router for the first time.
A first rate job, no problems since, we couldn't be happier.

I've been dealing with Kim Mccallum for many months now and she is always attentive and quick to respond and/or get queries sorted. Her efficiency is very much appreciated!

Excellent, prompt response to an issue by Lee Clark. The service and support provided by SwitchAid is always first class

Great customer service from Kim and Kirsty.
Fantastic response and quick solution of my issue.

Kim McCallum provides excellent customer service. She is patient and understanding with customers, always helpful with transit queries, and takes the time to follow up to ensure everything is resolved. Her warm and supportive approach is greatly appreciated.

As a charity, we are always looking to reduce costs. Our telecoms contract was about to end so l contacted SwitchAid who, within an incredibly short period of time, identified exactly the most appropriate service for us and arranged to upgrade the equipment. Kept us informed at every stage of the process and we now have fully functioning telecoms with a very significant monthly cost reduction. Our thanks to Karen and Lee for looking after us so well.

I contacted this company after being frustrated at not finding the information I required from a sister company. I spoke with Kim who listened to my exasperations concerning an ongoing technical issue. Not only did she respond to the request for help, she went over and above to make sure everything was sorted. She also showed extreme patience in dealing with my lack of IT skills. All was sorted to my satisfaction. Communication was exceptional and I was kept well informed on how the case was progressing until it was resolved. Hooray! She also helped with a minor additional technical hiccup which was way beyond her initial brief. Highly recommended. Thank you Kim

Support from SwitchAid have offered an impressive level of support and value, considering the small size of our organisation. Nathan and Kim were incredibly supportive throughout the quote and switching process. Their patience during a slow internal decision making process, then quick responses to help us work to tight deadlines, was really appreciated.

Kim has been super efficient with service and support, nothing can be too much trouble. Kim is always available to ask any questions and responds in a timely manner. Thank you Kim!

Mel from Customer Support was so helpful in getting our mobile data supplier changed over, she had so much patience in helping us sort everything out and always checked in to ensure things were working.