SwitchAid Avaliações 194

A massive thanks has to be said to Kim Mccallum. I have had to communicate with Sebb Group customer support over the last few weeks and Kim has been there with me every step, helping me with emails, billing and getting my account set back up after we moved premises. She has been amazing. THANK YOU

Excellent service from Kim as always, speedy response and resolved problems

The whole process was very smooth and efficient. Jack was really helpful and quick to respond and resolve any issues that arose.

James, Kim and Liam always provide us with first class service and support.
Its actually a pleasure to be able to contact them and know that you are going to get a response quickly.
Thank you
Home-Start Stroud and Gloucester

Switch Aid have given us excellent customer service. Nathan in particular has been very helpful, polite and professional even when he was under pressure from us.

Apart from saving us money on our church phone and broadband, the SwitchAid team have been immensely helpful, friendly, professional and very contactable.

I came upon SwitchAid via an internet search while looking for a more cost effective broadband connection for our church. We had tested '3's 5g offering and found that it would not support 'port forwarding' which we needed to access and support our Raspberry Pi website at the church. Nathan Gudgeon picked up my call and suggested that SwitchAid could provide a '3' 4g service that would meet our needs (and incidentally slightly cheaper than the '3' offering). Nathan organised everything and the router (supplied by SwitchAid) arrived swiftly and completely set up. We had some initial problems with 'port forwarding' but with the technical support of Lee Clark, which involved him liaising with '3' to provide new APN details, all is now working to our requirement. Having dealt with a number of telecoms suppliers both in my working life and in retirement I have to say that the dedication of Nathan and Lee made the customer experience above and beyond any other that I have encountered. Many, Many thanks guys!

Kim McCallum has been brilliant, keeping me up to date with our order and for checking that everything was ok for us. 😁👍

We requested 2 business phones and line. All was delivered in a very professional manner in very little time and at a very good cost.

It's a wonderful experience working with Switch Aid, to get the broadband connection for our Scout hut. The Scout hut is located in a building which is very old(100 years +) and never had a phone line and or broadband connection till date. From the time I've been in touch with Switch Aid to get a broadband connection for the Scout hut, they strived very hard to identify the location, provide the competitive quote, install the broadband line through one of theirs service providers. Sent the router to a different address provided, and followed up until the broadband connection was live and active.

James McCallum(Account Manager) and Jack Luck(Technical Support Executive), both were very kind, patient, understanding and very knowledgeable. They walked me through the complete process end to end, and guided me appropriately, where required.

Highly appreciate their service and would surely recommend them to anyone. I would also like to highlight that both Jack and James were very responsive and very good with their communication, throughout the process.

Liam from switch aid has assisted me over the last 3 months or so on a protracted issue and I couldn't have done without switch aid's support. always eager to help and quick to respond. Their patience is hugely appreciated and takes the pain out of dealing with these companies who do not seem to know the meaning of customer service. I thoroughly recommend Switch Aid and we are hugely grateful for their help and support. Thank you Liam.

Oh the joy of speaking with a named person who knows our case and how to deal with our request. The task was completed quickly and without fuss.

Would highly recommend them.
We have just added another phone to our contract. The service provided is always excellent.
Liam is a real credit, extremely responsive and nothing was to much trouble.

Great service!
SwitchAid are always very responsive to our needs and quick to deliver.

A great company to work with. Honest, trustworthy and very helpful. I have been a client for over 5 years and never been disappointed. Kim is an asset to the company and so helpful.

We had a problem with the internet ceasing to work and Lee was an amazing support when it was discovered BT had pulled our line out of their cabinet which in turn caused the router to mal function! Remotley Lee and the BT engineer managed to get us back on line. Thank you Lee!

Seamless transfer of mobiles, landline and broadband at prices that couldn't be matched. the support is superb as a small charity like many, every penny counts but quality is hugely important, they excel in both areas.

SwitchAid made purchasing and organising contracts so easy...highly recommended

We are a small charity that needed to renew our mobile phone contract. We were offered a range of range of options that were easy to understand and met our needs. We have saved a considerable amount using this service and would recommend it.

I have been given the task of finding a broadband and phone provider as we are currently paying extortionate prices for things we don't even use. Aaron was very helpful and sent me an email with all the relevant information I needed. I am happy with the service.

Samantha