I needed help to cancel a phone contract as, for some reason, I couldn't do this online. After a lot of patience trying different solutions Kim helped resolve the issue. I have always dealt with Kim r... Ver mais
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Veja o que dizem as avaliações
The customer and support from Sebb Group was excellent. They kept us fully informed as to what was going to happen and when. A pleasure to deal with the staff on the phone too. Great support and look... Ver mais
I had a really positive experience with Kim whilst resolving some queries on our account. She was thorough in her approach, taking the time to understand the problem fully and worked quickly to get ev... Ver mais
From ordering the broadband, through delivery and installation Lee was always very helpful and on the ball. Everything went really well . After the installation I wanted the router name and password... Ver mais
Detalhes da empresa
Escrito pela empresa
Award winning not for profit energy and telecoms broker - donate upto 80% of our profits from your switch to your chosen good cause.
Informações de contato
Unit 3 Bensham Street, NE35 7LN, Sunderland, Reino Unido
- 0191 303 9404
- info@switchaid.org
- switchaid.org
Liam is a superstar!
Liam understood my issue with MyPlan.com within seconds of my explanation of the problem (I had been trying to talk direct to MyPlan for almost 1 hour and they could not understand my problem at all)
Liam said he would contact MyPlan for me and within 24 hours my issue was fully resolved. Thank you Liam
6 de junho de 2023
Avaliação não solicitada
Kim was very helpful sorting out a…
Kim was very helpful sorting out a query for me. We've used SwitchAid for the past two years and have been very happy.
24 de maio de 2023
Avaliação não solicitada
Good communication and support from…
Good communication and support from Aaron Fisher
23 de maio de 2023
Avaliação não solicitada
Prompt and helpful
Aaron resolved my issue in a prompt and helpful manner.
23 de maio de 2023
Avaliação não solicitada
Kim is great!
Kim, was so helpful and went above and beyond to help out!
22 de maio de 2023
Avaliação não solicitada
Kim McCallum was very helpful and…
Kim McCallum was very helpful and sorted our query out fast and efficiently
23 de maio de 2023
Avaliação não solicitada
Carla not only responded really quickly…
Carla not only responded really quickly to our invoicing issue but then went on to resolve the issue quickly and also issued a generous credit to compensate us for the minor inconvenience. This isn't the first time Carla has assisted us and as always she is really understanding and does her best to resolve our issues as soon as possible.
2 de maio de 2023
Avaliação não solicitada
Had pleasure to deal with Carla Redpath…
Had pleasure to deal with Carla Redpath who was very professional and helpful.
17 de maio de 2023
Avaliação não solicitada
I Recently switch my network provider…
I Recently switch my network provider with the help from Kim it was so quick and easy Kim was very informative and mate the progress simply snd hassle from me and saved myself some money 😁 thank you Kim 👏
22 de maio de 2023
Avaliação não solicitada
Amazing customer service setting up my…
Amazing customer service setting up my phone contract by Kim.
Her customer service after was even better, sorted everything out for me and couldn't have been more helpful.
Highly recommended.
22 de maio de 2023
Avaliação não solicitada
Good customer service and great company…
Good customer service and great company looking forward to receiving my new handset.
22 de maio de 2023
Avaliação não solicitada
Fast, Simple & Reliable!
Fast, Simple and Reliable!
What more can you ask for!
From the initial chat with Keith to setting up the system with the team. My VoIP services were set up in good time and was a simple process from start to finish.
The customer support was just as quick, helping me with questions i had on the phone system.
Highly recommend Switch Aid and their team!
17 de abril de 2023
Avaliação não solicitada
Great customer service.
The customer service is very efficient and helpful. Carla was very helpful and resolved my query quickly.
19 de maio de 2023
Avaliação não solicitada
Quality service by Lee and the team
Quality service by Lee and the team. Very helpful and informative. Was able to get my number set up in no time. Would definitely recommend.
22 de maio de 2023
Avaliação não solicitada
Outstanding customer care from Keith…
Outstanding customer care from Keith Wood. Got few mobile contracts through him and he’s always been very supportive in resolving issues and after sale care.
I’ll definitely be back in the future.
Regards, Mario
22 de maio de 2023
Avaliação não solicitada
Had a long time with service
Had a long time with service, great prompt service.
22 de maio de 2023
Avaliação não solicitada
Quick and efficient support.
19 de maio de 2023
Avaliação não solicitada
Internet Connection Problems
Aaron sorted out our internet issues quickly and found the source of our problems.
17 de abril de 2023
Avaliação não solicitada
Great experience and advice
Great experience and advice given from customer support.
8 de março de 2023
Avaliação não solicitada
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