The service has been sluggish; I placed an order worth £150, and ten days have passed without delivery.
A empresa respondeu
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The service has been sluggish; I placed an order worth £150, and ten days have passed without delivery.
A empresa respondeu
Måtte skifte begge hjul efter få uger med mine nye dæk på (julegave). Det var en rigtig sød tanke fra mine børn, at jeg ikke aldrig skulle punktere igen på mine daglige ture. Desværre kunne hverken mi... Ver mais
A empresa respondeu
terrible customer service tannus.co.uk sales sent an item but delivered it to the wrong address, while in the invoice the address was correct. No apologies or regret at all from the sales & communica... Ver mais
A empresa respondeu
The tyre insert is excellent, no complaints. However I would not recommend ordering through Tannus itself, use amazon, Ebay or a cycle shop. I ordered two, received one and despite many emails no resp... Ver mais
A empresa respondeu
Tannus is an international brand specializing in innovative two-wheel mobility solutions: airless tires, ARMOUR and TUBELESS puncture-resistant inserts, and ECLIPSE ultra-light TPU tubes. We design products built to reduce puncture-related hassle and improve the riding experience for cyclists, e-bikers, and e-scooter users, distributing across Europe through a network of qualified dealers and distributors. Profile Claimed August 2026
Coreia do Sul
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Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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good service and responded to questions very quickly with relevant added information
Following on from my last review, where I expressed my disappointment from Tannus' delivery company, I am very pleased to say that Tannus responded immediately, and by the time I got home from work, my tyres were already waiting for me! Haven't had a chance to fix and try out the tyres yet, but I can say that the customer service from Tannus has been excellent.

Resposta da Tannus
I bought these for my Brompton and after struggling in vain to get them on the rim, I called several bike shops from the Tannus website who all refused to help with them as they said it's impossible without a specialist machine for the task.
After finding a shop with the machine, they installed them for me for £30 bringing the total spent to £150 for the two tyres.
Upon riding with the Tannus tyres, I found the rolling resistance so high I struggled to get out of the first two gears on my six speed bike and the amount of effort required greatly increased. Hills became almost impossible.
I asked Tannus if I could return the tyres, and they said they cannot accept damaged tyres back. I ask how I can get them off without damaging them, to which they replied "You can't".
Sure, you will never get a flat tyre, but at the expense of any joy of being on your bike. I have cut these off and gone back to Marathons and now actually enjoy being on my bike again.

Resposta da Tannus
Excellent service, delivery in two days from order. Now got these on all three of my bikes, bit of a bugger to fit ( especially the mountain bike tyres) Road tyres are much easier

Resposta da Tannus
After a week I'm still waiting delivery of my tyres. I had an email from Tannus saying the courier couldn't find our address and could I resupply address and contact details. I did this and never heard from Tannus again, or the courier company. I was never sent a tracking number by Tannus or the courier company.
So its been 10 days now and no tyres or any other communication from anybody. Hence a 1 star rating. Maybe it should be 0 stars.
Thank you I have received the courier refund and have fitted the tyres to the bike....Unfortunately the second courier company was worst than the first, creating their own address to deliver to that didn't exist, although there was a second address on the package from the supplier that was correct. The whole thing took 3 weeks to sort out, I agree it wasn't an issue with Tannus themselves. Parcelforce would have been a better choice. I'm changing the star from 1 to 3.

Resposta da Tannus
Tires arrived promptly and without trouble. The price was about the same as I had paid for my set of 700c x 25 Bontrager AW3 hard cases, pump and tubes.
I purchased a pair of Tannus orange 700C x 23 slicks for my 1998 fuji team road racer. It is aluminum framed with a kinesis carbon fork.
The tires ride a good bit harder that the bontragers did, and seem to have just a bit less grip over painted parts of the road surface after a rain. Their side slip behavior is very predictable and has not caused me any falls, if anything it has made it easier to bring the bike back under control when slippage does happen. My coasting is about the same, as is acceleration and top speed. The acceleration profile of these tires, and the way they respond to high speed/ high force, is different from a standard pneumatic tire, but going to the smaller tire size seems to have actually reduced overall rolling resistance as compared to the Bontragers. My commute times have decreased by about 1 minute on average, assuming no punctures. My average speed over the course of my somewhat bumpy/hilly 10 mile commute through Baltimore has increased by about 2 mph on average...
Overall I am extremely happy with the tires and the peace of mind they provide. I took them out for a 30 mile group ride, average speed of 14-15 mph and found the tires to not be a hindrance at all. The harshness of the ride does not cause me back pain or joint pain, but I suspect it could add up over the course of years. I highly suggest using a shock stop stem and seat post with these tires (especially the 23 size) I suspect the experience would be extremely comparable to pneumatic tires with such additions, at least in my specific case. My bike has a very good quality aluminum frame, titanium seat post and carbon fork that soak up road vibration and bump shock well, but there is a limit to what they can absorb. The Tannus tires certainly call a bit more attention to that limit than many would like, and than I am willing to risk over the long term.
The peace of mind in regards to flats is fantastic, as it lets me ride as far as I want practically anywhere I want without worrying about becoming stranded. The long effective lifespan of the tires is also a boon, and indicates that, assuming they live their full expected life, they will be a better value in the long run that the bontragers.
I am extremely satisfied with Tannus and their product, and hope they continue improving on their materials and engineering to finally put bikes in a reliability category well beyond cars. Bicycles really are the best way to get around in my opinion, and having quality tires that perform well, and are not a constant liability goes a long way toward opening cycling up to an even wider audience, and elevating cycling as a more reliable means of transport.

Resposta da Tannus
Super slow. More fatigue due to higher rolling resistance. Probably this tire is perfect for people who use this for commuting everyday. Otherwise, this will suck out the fun in your ride.
Experience with their sales people was pleasant but their product are not so good. Will try to return goods.
I was riding my bike to work every day, and getting at least 2 punctures, a week.
I love my new tyres 2 weeks puncture free, great delivery, and fitting was not as bad as expected.
Happy Cycling.
Great Product, arrived quickly. Bit of a struggle fixing tyre onto wheel but once it's on it lasts!
Great. Piece of mind not having to worry about punctures ridding to work.
Slightly harder than pneumatics.

Resposta da Tannus
Good website with excellent info on tyres. quick order service with excellent comms. Quality company and service

Resposta da Tannus
Brilliant product. Cannot imagine ever going back to traditional tyres. For that matter can't understand why anyone still buys them.

Resposta da Tannus
Product is dangerous due to the rolling effect of side to side movement. Not recommended for daily commute or to use in wet weather! Very disappointed in this respect ! Sure no punctures, but not worth losing control. Would not recommend for cycle path ways or road use period. If you are riding very slow and in straight lines with no cornering and suffering punctures a lot then o.k. ,otherwise for safety reasons stick to pneumatic tyres ! Going back to air tyres, pity wasted so much money on Tannus tyres !
The tyres fitted was the 700x35c type. The correct clips were used. The issue with this size is the clip securing to rim x40 hole around circumference as to the overall hight, as the locating holes that are secured by the plastic clips are secure but the tyre itself have to much elasticity, therefore allowing the tyre to be distorted from center point, causing the tyre to flex from side to side therefore allowing grip to road surface issues. Maybe this is only on the larger aspect ratio tyres. (Higher center point of gravity in relation to holes in tyres accommodating clips cause excessive stretch causing side to side rolling effect)
Tannus, you are more than welcome to contact myself. Please provide a contact number and I can better explain. You are welcome to buy the tyres back !
(Ps, I am still waiting for yourselves to e-mail mail me as you have stated in your reply !)
Regards
Tony
03/03/2019
“Still waiting to this day for Tannus to contact myself in regards,to the statement about there tyres !”

Resposta da Tannus
Speedy delivery, two blue slick tyres. Watch the fitting video on “you tube”,read the instructions, fitting quite easy, if not sure get help, even to hold wheel still while fitting in clips.
Ordered on a Sunday, delivered Tuesday, cycling using Tannus tyres Wednesday.

Resposta da Tannus
The tyres must be reviewed in respect of the targeted user.
So if you live in the country, with broken wing mirrors from passing cars, farmers cutting thorn bushes, potholes,sharp road chippings, etc THEN buy these.Smooth rolling, easy climb, a liitle bumpy but afetr 100 miles or so the tyres bed in. OK how to fit, use a sewing thimble on your thumb to push in plastic pin into tyre, 3 x Times quicker and easier this way, gives a flush finish into the tyre insert hole. Easier to put on tyre with 2 persons, and 2 cable ties to initailly hold in place. If you live with smooth roads, no manholes, highways agencies that keep roads perfectly clean, then you cna if youwant keep with pneumatics, which will get the odd puncture. for me no more carrying of innr tubes, inflating devices, tyre levers etc, saving weight of course. Roll on, no more frozen fingers in heavy sleety rain and no more cursing the God of the roads because he ordained my puncture at the worst possible time. Roll on into the hills with a laughing confidence, regards David

Resposta da Tannus
My wife and I have been riding on Tannus tyres for a few months now. They perform at least as well as our previous (named brand) tyres. The security of knowing that our ride will not be marred by punctures has increased our enjoyment of cycling — I bet there are not many tyre companies that can say that!

Resposta da Tannus
Great product would highly recommend to all budding cyclist

Resposta da Tannus
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