Taxfix UK (formerly TaxScouts) Avaliações 

7.431
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I am very amaze as to how quick i was able to get my self-assessment completed. This was fantastic and the correspondence i received throughout was immense and without delay. Highly experience staff a... Ver mais

Avaliado com 5 de um total de 5 estrelas

The service has been great from the start. Kinjal, the accountant assigned to me was super prompt, patient and helped me with all my queries. Definitely recommend!

Avaliado com 5 de um total de 5 estrelas

It's the second year running that I have used Taxfix to complete my self-assessment. I wouldn't dare try to fill in the form myself! I like having the peace of mind brought by knowing that it has been... Ver mais

Avaliado com 5 de um total de 5 estrelas

This is the second year I have utilised TAXFIX and I can't praise them enough. On both occasions HMRC owed tax returns back to me. I would never have been able to complete the tax returns myself.... Ver mais

Detalhes da empresa

Escrito pela empresa

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

7 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 97% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(7.431)

1.030 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Taxfix as always

Taxfix as always, have been very helpful with myself assessment taxes. This the second year that Ms Suzanne Booty has done my taxes with professionalism and efficiency.
Very happy thank you.

23 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Tony

Tony, was amazing and very tempestive in reply and assist us in the Tax Return, super recommended

23 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Lilian Skinner prepared my Self assessment.

Lilian Skinner prepared my Self Assessment tax return, which was quite complex due to some specific personal circumstances. Throughout the process, she was patient, and knowledgeable - She took the time to explain everything clearly, outlining each step I needed to follow and ensuring I understood the process. Her expertise and attention to detail gave me complete confidence that everything was being handled correctly and I would highly recommend Lilian to anyone looking for reliable and supportive tax advice.

15 de janeiro de 2026
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Accountant was very slow to prepare self assessment.

Accountant was very slow at processing my document, preparing the tax return and answering my questions. Tax fix promise to answer within 48 hours - my accountant took over a week (and that was with me prompting and sending multiple emails to both taxfix and the personal accountant). Wouldn't use again.

1 de maio de 2026
Avaliação não solicitada
logotipo da Taxfix UK (formerly TaxScouts)

Resposta da Taxfix UK (formerly TaxScouts)

Hi Rachel,

Thank you for taking the time to share your feedback. We are truly sorry to hear about the delays you experienced with your self assessment service.

We understand how frustrating it is when communication is slow, and we sincerely apologise that the service you received did not meet the 48 hour response time we aim for. Having to send multiple prompts for an update is not the efficient and supportive experience we want for our customers, and we regret that we fell short in your case.

This is not the standard of service we strive to provide, and we appreciate you bringing this to our attention. If you would be willing, we would like the opportunity to look into this further. Please contact us at support@taxfix.com with your registered email address so a member of our team can review your case personally.

Once again, we are very sorry for the frustration this caused. Your feedback is invaluable as it helps us to improve.

Best regards,
Taxfix

Avaliado com 1 de um total de 5 estrelas

Good until it is isn't

Have used Taxfix (formerly Tax scouts ) for the last 3 years and never any issues until my most recent tax return. Lisa, my accountant, seemed satisfied at the time to use the requested information sent to her to calculate my tax return which ultimately resulted in a rebate. HMRC, having then recalculated the claim sent by Lisa, requested the money back, charged the actual tax due and slapped a late fee on for good measure! (even though my return was filed on time). Lisa's response? Abdicate any responsibility whatsoever, draw my attention to the Taxfix terms and conditions, including my responsibility to check the information, and then blame me for sending her the 'wrong' information in the first place! I'm sure their are some good ones in there but i'll be looking elsewhere next time.

21 de junho de 2026
Avaliação não solicitada
logotipo da Taxfix UK (formerly TaxScouts)

Resposta da Taxfix UK (formerly TaxScouts)

Hi,

Thank you for taking the time to leave a review. We’re sincerely sorry to hear about your recent experience and understand how frustrating and stressful this situation must have been, especially after having used our service without issue in previous years.

Please be assured that we take feedback like this very seriously. We have already arranged for your return to undergo a full secondary review as a priority so that the matter can be investigated thoroughly. You will receive an update and outcome from this review shortly.

We sincerely apologise for the inconvenience and disappointment caused. If you have any additional questions or would like to share any further information with us directly, please don’t hesitate to contact our support team at support@taxfix.com and we will be happy to assist further.

Kind regards,
Taxfix

Avaliado com 5 de um total de 5 estrelas

Professional, quick and supportive

I worked with Rhian on my first tax return. I was extremely clueless as to what documents were needed, but the website has guided me through the process.
Once the initial documents were submitted and I started working with Rhian, I was worried that my lack of knowledge would be an inconvenience, however, Rhian made me feel at ease and answered my questions professionally, clearly and super quick! She guided me through all the steps and completed all her parts so quickly.
The service had exceeded my expectations and I would recommend it to anyone, I will be returning next year!

10 de junho de 2026

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