We can’t thank TBK Tiles enough especially Jinga for always being so helpful and patient throughout the whole process. She truly went above and beyond to help us choose the perfect tiles and create... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Jigna Patel is Extremely unprofessional I visited their showroom and then sent them an email. The lady I spoke with in the 'luxury' area upstairs was generally rude and unhelpful. She preferred to si... Ver mais
A empresa respondeu
We had a great experience with Fiaque Ahmed. We had not intended on purchasing that many items from TBK, but Fiaque went above and beyond in terms of servicing us. He was professional, patient, knowle... Ver mais
A empresa respondeu
This is our third bathroom from TBK. We have always found them excellent. They stock really interesting modern stylish products of great quality. But this review is not about them as such, it's about... Ver mais
A empresa respondeu
Detalhes da empresa
Informações de contato
Elite House, West Hendon Broadway, NW9 7BW, London, Reino Unido
- 0203 967 7511 0
- tbktiles.co.uk
3,7
Bom
73 avaliações
Respondeu a 42% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Avoid this company they don’t care…
Avoid this company they don’t care about there customers
They pass the buck to there suppliers and don’t deal with anything in a professional manner .
Full of excuses and then further excuses
Avoid this company like you would the plague !
16 de outubro de 2025
Avaliação não solicitada
While the product selection and price…
While the product selection and price is worth consideration, we've experienced very poor service: store closure (when the hours stated they would be open); rude and unhelpful staff on the phone/ customer service and in-store (having placed a 4 figure order). Disappointing that the staff detract to the extent we wouldn't recommend and wouldn't revisit...
7 de abril de 2026
Avaliação não solicitada
Worst experience with any UK tiles store
I am extremely disappointed with TBK North London. Our experience has been a series of errors and poor customer service. First, they sent the wrong kitchen tiles. When we tried to correct it, the staff (Jigna Patel) was unresponsive. They eventually sent the correct tiles without any notice, but only after our builders had already started laying the others because they couldn't wait.
To make matters worse, we have been chasing a £100 refund for two extra packs of bathroom tiles for over a month. When I went in person on a Saturday, I was told that the only person authorized to process refunds doesn't work weekends. Despite multiple calls and emails, we still haven't received our money.
It is completely unprofessional to hold onto a customer's money for this long with zero communication. At this stage, we are being forced to consider legal action/a court notice to get our refund back. Avoid this store if you value your time and money.
14 de fevereiro de 2026
Avaliação não solicitada
Gary despite numerous emails and calls…
Gary despite numerous emails and calls you havent got back to us. The lack of customer care or after service is not something I'm going to suffer. We are appalled that you have hid from an issue, I spent a lot of money with you you got paid immediately and now I have an issue you hide from us. I am giving you 24 hours to respond before we decide the next course of action, your choice..!
17 de março de 2026
Avaliação não solicitada
The sales rep is awesome
The sales rep. Mr downstairs was a fantastic sales man. He is the best
10 de janeiro de 2026
Avaliação não solicitada
We had a great experience at designing…
We had a great experience at designing and managing our bathroom with Jigna Patel at Tiles and Bath Direct. She is knowledgable, patient and very professional. She provided the best choices and helped us with designing our bathroom. We would highly recommend her. Thanks.
8 de novembro de 2025
Avaliação não solicitada
Experience with TBK Tiles
Jigna was very helpful and supportive in selecting right bathroom products and designing our bathrooms. She has explained in detail the features and benefits of the products and what designs will most suitable for our bathroom with cost effective solution. We are very happy with our bathrooms and had a great experience. Thank you Jigna. We are very happy.
13 de agosto de 2025
Avaliação não solicitada
We can’t thank TBK Tiles enough…
We can’t thank TBK Tiles enough especially Jinga for always being so helpful and patient throughout the whole process.
She truly went above and beyond to help us choose the perfect tiles and create an atmosphere we absolutely love and enjoy every day. Her attention to detail and genuine care made all the difference. Highly recommend TBK Tiles for anyone who values quality and great service
9 de outubro de 2025
Avaliação não solicitada
Resposta da TBK Tiles Factory Outlet
Dear Hila,
Thank you so much for your truly wonderful review. We’re delighted to hear how happy you are with your tiles and the atmosphere you’ve created — it means the world to us. It’s especially lovely to know that Jinga’s care, patience, and attention to detail made such a difference to your experience.
At TBK, we take every review to heart, and your kind words remind us why we love what we do. We’re so grateful for your trust and support, and we look forward to welcoming you back and providing the same, if not an even better, experience next time.
With warmest regards,
Akmal Bahador
Head Of Business Development
Excellent customer service
Jigna's Excellent customer service
11 de novembro de 2025
Avaliação não solicitada
Resposta da TBK Tiles Factory Outlet
Dear Ronke,
Thank you so much for your kind words! We’re thrilled to hear that Jigna provided you with excellent service. Your feedback means a lot to us, and we look forward to welcoming you back to TBK soon.
Akmal Bahador
Head Of Business Development
Experience at TBK
Went and saw Dee. Provided a quote and followed it through to delivery. Great experience and service! Thank you Dee!
7 de novembro de 2025
Avaliação não solicitada
Resposta da TBK Tiles Factory Outlet
Dear Poonam,
Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a great experience with Dee and that everything went smoothly from quotation through to delivery. Providing exceptional service and attention to detail is what we pride ourselves on at TBK, and it’s always rewarding to know our clients notice the effort.
We truly appreciate you taking the time to share your experience and look forward to welcoming you back for your next project.
Warm regards,
Akmal Bahador
Head Of Business Development
Excellent service from Dee
Excellent service from Dee. Very experienced and would shop here again. Thanks for making my experience positive
10 de novembro de 2025
Avaliação não solicitada
Resposta da TBK Tiles Factory Outlet
Dear Chandra,
Thank you for your kind words! We’re so pleased to hear that Dee provided you with excellent service and made your experience such a positive one. We truly appreciate your support and look forward to welcoming you back to TBK soon.
Warm regards,
Akmal Bahador
Head Of Business Development
Dee is an excellent advisor
Dee is an excellent advisor, he’s knowledgeable and professional and made sure my order was followed through to delivery. Would highly recommend him and TBK
11 de novembro de 2025
Avaliação não solicitada
Resposta da TBK Tiles Factory Outlet
Dear Tania,
Thank you so much for taking the time to share your feedback. We truly appreciate your kind words and are delighted to hear about your positive experience with us. It was a pleasure assisting you, and we look forward to welcoming you back to TBK soon.
Warm regards,
Akmal Bahador
Head Of Business Development
I have been working with Jigan for a…
I have been working with Jigan for a very long time and with Akmal and I just wanted to say that regardless of what everyone has said about Jigna, she is a blessing as well as Akmal for TBK. You just need to come and see them both to experience the service and standards. Absolutely amazing.
23 de outubro de 2025
Avaliação não solicitada
Resposta da TBK Tiles Factory Outlet
Dear Manuela,
Your words truly moved us. Thank you for taking the time to share such a sincere and powerful message. Jigna and Akmal are indeed the heart of TBK, and your recognition of their dedication, warmth, and unwavering standards means the world to us — and to them.
It’s rare to find relationships built on trust and consistency over time, and we’re honoured to have shared that journey with you. Your loyalty and kindness are a reflection of everything we strive for. We’ll make sure Jigna sees your message — it will mean more than you know.
From all of us at TBK, thank you for being part of our story. We look forward to many more amazing moments together.
Warmest regards,
Akmal Bahador
Head Of Business Development
We were really looked after by Dee who…
We were really looked after by Dee who was so knowledgeable and really professional
18 de outubro de 2025
Avaliação não solicitada
Resposta da TBK Tiles Factory Outlet
Thank you so much for your lovely review! We're delighted to hear that Dee looked after you so well — he's a true professional with a wealth of knowledge, and it’s fantastic to see that shine through in your experience. We’ll make sure he sees your kind words — they’ll mean a lot. Hope to welcome you back again soon!
Jigna was very helpful
Jigna was very helpful. She was very accommodating and helped me choose the tiles I wanted. She also provided me with a quotation and helped me arrange the delivery.
9 de outubro de 2025
Avaliação não solicitada
Resposta da TBK Tiles Factory Outlet
Hi Marv,
Thank you so much for taking the time to share your kind words! We’re delighted to hear that Jigna was able to assist you and make your experience a pleasant one. It would be our absolute pleasure to welcome you back soon for more beautiful tiles and bathroom essentials.
Warm regards,
Akmal Bahador
Head Of Business Development
Great experience and excellent service
We had a great experience with Fiaque Ahmed. We had not intended on purchasing that many items from TBK, but Fiaque went above and beyond in terms of servicing us. He was professional, patient, knowledgeable and importantly, came up with solutions that met our requirements. Thank you Fiaque! Best wishes, Yin
24 de julho de 2025
Avaliação não solicitada
Resposta da TBK Tiles Factory Outlet
Hi Yin,
Wow — what an amazing review! Thank you for the 5⭐ rating and for sharing your experience. Knowing that our service made such an impression means everything to us, and it motivates us to raise the bar even higher.
We can’t wait to see you again at TBK!
Best regards,
Akmal Bahador
Head of Business Development
Waiting a month for a quote - they're just not interested
I went into the showroom on 22 Aug 2025, and drew up a design. Abdullahi said he would translate the design into a quote....and I am still waiting, nearly a month later, despite having rung and spoken to him multiple times. The last time I spoke to him was today, and he said he would send me the quote in 10 minutes....NADA. Usually sales people have commissions and targets, and fall over themselves to sign up customers. From my experience and other reviews, it seems this is not the case at TBK. If the sales people are not interested in selling bathrooms (let alone installing them), then it does raise questions as to what the whole showroom is doing there. Are there any genuine customers out there who have actually bought a bathroom and received good service? I am now officially giving up and going to find a different supplier.
22 de agosto de 2025
Avaliação não solicitada
Resposta da TBK Tiles Factory Outlet
Dear Nicole,
I want to start by offering my sincerest apologies for your experience. Waiting so long for a quote, especially after taking the time to design your bathroom with us, is completely unacceptable. You deserved much better, and I am truly sorry that we let you down.
Even though you have understandably chosen to buy elsewhere, I would still very much like the chance to make this right for you. I kindly invite you to reach out to me directly or come back into the showroom as my guest. I want to personally take care of you, go over your design again, and show you how we can provide the level of service and attention you should have received from the very beginning.
At TBK, we do not leave any stone unturned when it comes to customer care. When someone has a negative experience, our commitment is not only to fix it — but to turn it into something positive and memorable. That is how much we value every single customer who walks through our doors.
Nicole, I hope you will give us another opportunity to prove ourselves to you. And to anyone reading this, please know that we take feedback like this to heart and will do everything in our power to ensure such an experience does not happen again.
With deepest regret, but also with hope,
Akmal Bahador
Head Of Business Development
DO NOT GO TO JIGNA !!!
Our experience was met by the most delusional and rudest person we have ever come across Jigna Patel. She has a massive ego and thinks she knows it all. If you scroll to the bottom of the page and see the true reviews about her then you know what I mean.
This 5 star reviews about her are inaccurate. Either these people had a gun pointed to their heads to do a 5 star review for her because she is very unpleasant. Her customer service skills are zero and she also follows you around the showroom like a little puppy dog not letting you look around in peace. and when you ask her a question she starts shouting at you for no apparent reason, If you were looking to do your bathroom, TBK is a good place they have lots of choices and the showroom is amazing, but please go to another person that works there and not Jigna otherwise you will have regrets! We would have bought from TBK if we dealt with somebody else but the whole experience was ruined by Jigna, so we are buying elsewhere.
30 de agosto de 2025
Avaliação não solicitada
Resposta da TBK Tiles Factory Outlet
Dear Incog,
We are very sorry to hear about your experience and, in particular, the way you felt when dealing with Jigna. Please accept our deepest apologies — no customer should ever leave our showroom feeling frustrated, upset, or unheard.
While it is painful to read your words, your feedback is extremely important to us. We take concerns like this very seriously, and we want to assure you (and anyone reading this) that we are addressing this matter internally. Our team’s role is to provide guidance and support — never to overwhelm or cause discomfort.
It saddens us that this interaction led you to take your business elsewhere, especially as you appreciated our showroom and product range. We would very much like the chance to put this right for you. If you are open to it, I would personally invite you back to the showroom to meet with me so that we can give you the experience you truly deserve.
At TBK, we value every single customer, and we will do everything possible to ensure situations like this do not happen again. Thank you for bringing this to our attention — it gives us the opportunity to learn and improve.
Warmest regards,
Akmal Bahador
Head of Business Development
Couldn’t have been more happier with…
Couldn’t have been more happier with the service from Jigna & Fiaque at TBK.
First class service, I would highly recommend TBK to anyone looking to do a there bathroom or purchasing tiles
3 de setembro de 2025
Avaliação não solicitada
Resposta da TBK Tiles Factory Outlet
Dear Mishti,
Wow — what an amazing review! Thank you for the 5⭐ rating and for sharing your experience. Knowing that our service made such an impression means everything to us, and it motivates us to raise the bar even higher.
We can’t wait to see you again at TBK!
Best regards,
Akmal Bahador
Head of Business Development
Ive been using TBK for many years and i…
I've been using TBK for many years and i just wanted to say that its been an incredible honour working with Jigna. She is a true asset to TBK. I will be using this company for many more years to come and will recommend many friends and family to you. May I also give a shout out to Gabby who is so helpful and goes that extra mile to help out.
3 de setembro de 2025
Avaliação não solicitada
Resposta da TBK Tiles Factory Outlet
Dear Agnes,
Wow — thank you so much for your glowing 5⭐ review! We’re over the moon to hear about your experience with our team. Your kind words mean the world to us, and it’s feedback like this that drives us to keep delivering the very best service, every single time.
We truly appreciate you taking the time to share your experience, and we look forward to welcoming you back to TBK whenever you need us. Customers like you are the heart of what we do! 💫
With gratitude,
Akmal Bahador
Head of Business Development
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