Have had horrible experience. I ordered a table 12 days ago. Immediately upon paying, I received no less than 20-25 texts and calls from spam numbers. Since then, I have been getting 30-40 spam calls... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The only place to go for the highest quality teak furniture. I bought an outdoor set (Toscana) high chairs and table 11 years ago. Finished with Semco Honeytone recently and the set looks better tha... Ver mais
Love their products. Victoria was amazing. She was so helpful and knowledgeable about the products….and has the best customer service! Dixie was great in helping us coordinate our delivery. These 2 la... Ver mais
A empresa respondeu
Absolutely gorgeous- could not be happier. Stunned at the quality and beauty. So silky smooth, and solid to the touch, with fine details like softly sanded edges. An heirloom piece. Excellent customer... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Providing the highest quality outdoor furnishings at “warehouse” pricing, Teak Warehouse offers you a wide range of options to create the stylish outdoor relaxation or entertainment space of your dreams. We are proud to serve architects, designers, and contractors on large-scale projects, as well as individuals looking for affordable luxury with quality that will stand the test of time!
Informações de contato
4900 W 147th Street, 90250, Hawthorne, Estados Unidos
- 3105368225
- inquiry@teakwarehouse.com
- teakwarehouse.com
4,5
Excelente
270 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Have had horrible experience
Have had horrible experience. I ordered a table 12 days ago. Immediately upon paying, I received no less than 20-25 texts and calls from spam numbers. Since then, I have been getting 30-40 spam calls daily. They sell your information if you buy off the website. On top of that, I have not heard a single thing about my order. I live less than 50 miles from their warehouse by the way.
18 de fevereiro de 2026
Resposta de Teak Warehouse
We’re really sorry to hear about your experience, and we take concerns like this very seriously. We want to be absolutely clear that we do not sell or share our customers’ personal information with third parties for marketing or solicitation purposes. The situation you’re describing with spam calls is extremely concerning, but it would not be a result of placing an order with us.
Regarding your order, that’s not the experience we want you to have. I see your order was delivered on February 26, it was placed on the 11th that same month. I am sorry if that lead time did not work for you but these larger heavy items take time to ship. I hope you enjoy you items!
After reaching out to the…Teak Table
After reaching out to the representative, we were informed regularly on schedules, delivery, etc. The delivery was done well and efficiently. Delivery team was friendly and helpful.
7 de fevereiro de 2026
Resposta de Teak Warehouse
Hi Michael,
Thank you so much for this review! We're so happy to hear that communication was consistent, and that delivery itself was seamless & efficient. We're also glad that you enjoyed working with our delivery team!
Thank you for your business!
Teak Warehouse Customer Service
Extremely happy to purchase lifetime teak pieces
Purchased all our outdoor furniture from Teak warehouse and we are extremely happy with the product quality, the communication while awaiting delivery of some pieces and the design options available. Victoria was amazing, and very helpful and definitely looked out for me regarding the pieces I was interested in that had not been available at the time but luckily popped up later on. I am extremely happy with all my purchases and the recommendations Victoria happily gave based on the design elements we were going for.
17 de dezembro de 2025
Resposta de Teak Warehouse
Hi Omar,
Thank you for this wonderful feedback! It’s incredible to hear that our products, communication, and Victoria’s guidance made your experience such a positive one. We hope you enjoy your new outdoor furniture for many years to come!
Thank you for taking the time to share this with us!
Teak Warehouse Customer Service
The quality of the lounge chair is…not as Good the ones we bought originally
The quality of the lounge chair is noticeably less than what we originally purchased, even tho it was supposedly the exact same. Thinner wood pieces, steel not brass fittings, slight differences in size --- smaller) noticeable when placed next to our first set. Kind of a bummer
20 de dezembro de 2025
Resposta de Teak Warehouse
Thank you for your feedback, we truly appreciate you taking the time to share it.
We wanted to clarify that we transitioned to stainless steel hardware because it is significantly more durable for outdoor environments, which is why it’s commonly used in marine applications as well. This change was made to improve the longevity and performance of the product over time.
Regarding the lounger, it was intentionally designed to be wider for added comfort. We understand that this may not have been what you expected, and we’re sorry for any frustration. While the dimensions are listed on our website, we apologize if the change wasn’t clear and that it impacted your experience.
If you want to further discuss please reach out to me directly at mckenna@teakwarehouse.com
Excellent price and wonderful quality…
Excellent price and wonderful quality product! So sad you’re moving to Dallas!
19 de dezembro de 2025
Resposta de Teak Warehouse
Hi Casey,
Thank you so much for this feedback! We’re thrilled you love the product and appreciate your business greatly. We’ll miss you too as we move to Dallas, but are still available for any outdoor furniture needs you may have. We hope to see you again soon!
Thank you so much!
Teak Warehouse Customer Service
Product just as I expected
Product just as I expected. Excellent experience picking up at the warehouse - helpful, courteous, patient. Very happy!
20 de dezembro de 2025
Resposta de Teak Warehouse
Hi Paticia,
Thank you for this amazing review! We’re so glad the product met your expectations and that our team made your pick-up experience even better. These are the experiences that we aim to hear about!
Thank you so much for your business!
Teak Warehouse Customer Service
Designer Furniture at Low Prices
Designer Furniture at Low Prices.
Also, Concrete Furniture Warehouse.
19 de dezembro de 2025
Resposta de Teak Warehouse
Hi Robert,
Thank you so much for this feedback! We are honored that you've taken the time to share this excellent review with us. We hope to see you again soon, and hope you've been enjoying your new Polished Accent Table!
Thank you so much!
Teak Warehouse Customer Service
Love their products
Love their products. Victoria was amazing. She was so helpful and knowledgeable about the products….and has the best customer service! Dixie was great in helping us coordinate our delivery. These 2 ladies are the reason we kept coming back!
18 de dezembro de 2025
Resposta de Teak Warehouse
Hi Kimberly,
Thank you so much for your kind words! We’re thrilled Victoria and Dixie made your experience a positive one. We’re lucky to have them on our team and love hearing they keep you coming back!
Thank you for your business!
Teak Warehouse Customer Service
Resposta de Teak Warehouse
Hi Prasanth,
We're so happy you had a good experience with us! We hope to see you again soon!
Thank you so much!
Teak Warehouse Customer Service
cool product purchased but had need of…
cool product purchased but had need of personal touch service to answer a question a moment after I ordered. I received an email almost immediately from Casey Martin, maybe the dept manager for service, and generated a quick dialogue to answer my question. No robot!
14 de dezembro de 2025
Resposta de Teak Warehouse
Hi Todd,
Thank you so much for this kind review! We’re glad Casey was able to help promptly and personally. We aim to provide the best possible customer service, so we're happy that you received just that. We hope you'v been enjoying your stunning new Tola Side Table!
Thank you so much!
Teak Warehouse Customer Service
Great price and quality
Great price and quality. Also they let us know when it was ready for pickup.
27 de novembro de 2025
Resposta de Teak Warehouse
Hi Celeste,
We appreciate your kind feedback! We're thrilled to hear that from our prices & quality, to our pick-up process, you had such a positive experience. Thank you for taking the time to share it here with us!
Thank you so much!
Teak Warehouse Customer Service
Staff was very nice!
3 de dezembro de 2025
Resposta de Teak Warehouse
Hi Wayne,
Thank you for your review! We’re proud of our team and happy they made a great impression. We hope to see you again soon!
Thank you so much!
Teak Warehouse Customer Service
Not the service I expected
Shipment was slow in that they had emailed me and it went in junk. I don't know it went it junk, why don't you call as well? Then, shipment was in two different shipments because they couldn't fit it all on the same truck. Second shipment came in the back of a pickup. And, my couch has visible wood glue on the joint. Now I have to figure out how to get it off. For expensive, custom furniture, expected more.
21 de novembro de 2025
Resposta de Teak Warehouse
Hi Lara,
I am so sorry for the frustration with communication and the delivery process, as well as the issue you noticed on one of your items. This is not the level of experience we aim to provide. During the time you purchased, our company was in the process of relocating to Dallas, Texas, and because of that, our delivery team did not have the same trucks available to them that we had before. Nonetheless though, I am very sorry that this impacted the convenience of receiving everything in one delivery/shipment.
I also would be happy to take a further look at the issue you had with sofa. If it's still something that is causing concern, I would love to find a solution for you and see what we can do.
Feel free to email me any time if you would like to discuss more: cs@teakwarehouse.com
Casey Martin
Customer Service Manager
Teak Warehouse
Great side tables
Great side tables that go so well with our new outdoor furniture. Received an email when item was shipping and was able to track. From sale to email was a tad longer than expected, but I was anxious to know that I was going to get the items.
20 de novembro de 2025
Resposta de Teak Warehouse
Hi Lisa,
Thank you so much for this review! We’re so glad the side tables complement your outdoor furniture. We also appreciate your patience with the timing of our communication. Your feedback is valuable to us, so we greatly appreciate you taking the time to share it here with us!
Thank you so much!
Teak Warehouse Customer Service
Resposta de Teak Warehouse
Hi Denise,
We are so happy to hear that you are loving your new Urban Counter Height Stools! We hope that you'll choose us again for your outdoor furniture needs, and appreciate you taking the time to share this review with us!
Thank you so much!
Teak Warehouse Customer Service
HORRIBLE CUSTOMER SERVICE
Do not sign for anything with issues with their furniture even if you note damage on the delivery sheet and both white glove delivery and you take photos and discuss the damage. Teak Warehouse does not stand behind imperfect goods, and customer service is of no use or help with issues even with their own visual of notation of the damage. Their last feedback was that I bought a table on sale so it's "as is" which isn't noted anywhere on the website and were not willing to even compensate for a repair or reduction in price for a damaged table top that looked like they tried to do a patch job on it. Even acknowledged by the very expensive white glove delivery we also paid for. I would NEVER buy from the again. What good is a furniture company who doesnt stand behind their damaged furniture? For a designer it only created more headaches and with 15 years in this business, there are damaged goods delivered regularly from all vendors, it all boils down to how it's dealt with in the end, and from the lower end of West Elm, to the higher end of Dedon, Teak Warehouse is the ONLY one in 15 years who didnt stand by replacing, or offering compensation to keep the imperfect goods in all these years.
The reply from Casey is completely false- both the delivery people, and myself who inspected the table noted the damage and even took photos - I stand by not trusting teak warehouse and as someone who buys furniture for clients weekly, I would NEVER recommend them. As we all know it’s not taking the order that counts it’s standing behind what gets delivered in the end. Funny how I got the as is for sale goods story/response when I called them despite not mentioning it when I ordered the table, and now months later they come up with another story that the damage wasn’t reported when we received the table. Total lies!
18 de novembro de 2025
Avaliação não solicitada
Resposta de Teak Warehouse
Hi Brian,
I am so sorry to hear that about this issue. Looking further at your order, I can see that your table was signed for & delivered in good condition. The table was accepted and signed for as-is, and nothing was rejected back with the carrier, and no mentions/notes of damage were made. As mentioned over our email correspondence, and as noted on your invoice/order confirmation, all items must be thoroughly inspected at the time of delivery for any damages/defects. Any items found to be damaged/defective must be immediately rejected and sent back with the carrier in order to be eligible for replacement(s). This is a very standard delivery practice, and one that we outline in detail on all order documents/info.
Nonetheless, I'm sorry that this inspection process was not what you preferred, and though a replacement was not possible at the time since the item was not rejected, I can see we did offer to arrange a repair service for the part of the table that was damaged. I know you declined this offer originally, but I would be happy to still get something arranged for you if you change your mind.
Your feedback is valuable to us, and hearing of this unsatisfactory experience that has left you unhappy is not what we strive for. I know some time has passed, but I would still be happy to explore some options and see if there is something we can do to help improve your experience with us.
Feel free to reply to our original email thread if you would like to discuss more, and I would be happy to see what we can do.
Casey Martin
Customer Service Manager
Teak Warehouse
High quality products at great prices
Customer service took care of my questions and made sure I had a great experience.
20 de novembro de 2025
Resposta de Teak Warehouse
Hi Mark,
Thank you so much for taking the time to share this review with us! We’re here anytime you have questions and look forward to helping you again. We appreciate you and your business greatly!
Thank you so much!
Teak Warehouse Customer Service
Sad to see them moving out of CA after over 25 years in business
Nice show room and sales colleagues. Good price for the moving sales. High quality products.
Sad to see they move out of CA. They complained high costs forced them to move out after 25 years doing business in CA.
12 de novembro de 2025
Resposta de Teak Warehouse
It was my decision as CEO to move our company out of CA. The cost structure of running this business in CA was just too much for our little company to handle. We are alive and strong in Dallas, Texas, and I hope you can continue to support us. I also hope you can understand that the decision to move out of CA was not an easy one, but 50% of our employees and all but one of our management staff followed us, which was a huge honor for us.
Good quality and professional service.
8 de novembro de 2025
Resposta de Teak Warehouse
Hi Alfreda,
We are so happy to hear that you enjoyed the quality of our products and working with our team! We hope that you've been enjoying your beautiful outdoor items and that you'll consider us again in the future. Thank you for such a nice review!
Thanks so much for your business!
Teak Warehouse Customer Service
The showroom was beautifully curated…
The showroom was beautifully curated and relaxing. The salesperson was very helpful and informative. Delivery was on time, efficient and friendly. An overall positive experience and high quality items.
1 de outubro de 2025
Resposta de Teak Warehouse
Hi Sandra,
Thank you for such a thoughtful review! We’re so glad you enjoyed the showroom experience and found our team helpful. It’s wonderful to hear that everything, from browsing to delivery, met your expectations!
We hope to see you again soon!
Teak Warehouse Customer Service
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.