TeamSnap Avaliações 

I absolutely hate this app. It forces you onto a smartphone 24/7. If you don't have a smartphone or just want to live your life off a screen, you get left in the dark. There are healthier and more efficient ways to manage a team!

I would avoid using this service. They don't seem to have strong control over how it's used or how things are funded. Their software signed my child up for the wrong event and they are telling me there is nothing they can do.

This app sucks. Not only does it charge an unreasonable admin fee it also charges a convenience fee for electronic payments. Just incase you get past the monetization of kids sports you get the privilege of surrendering your data and receiving a stupid amount of advertising. If I could give it 0 stars I would but you can’t do that either.

I want to complain about the site trying to sign apparently it just keeps disqualifying my account. It keeps giving me network error. It keeps saying that my account is not correct even though that it is correct. I don’t know what they’re doing. Are they just trying to make a scam of me because basically, if this really is, I would like to report it to some type of company that can shut websites down. Is there anyway I can do something like that?

Took out an extra $600 + from my credit card in March. Try contacting someone.

Old TeamSnap was great for team management. We have 150 to 200 athletes across twenty different teams. We've used TeamSnap for over five years and it was fantastic. However, TeamSnap One, which we have nicknamed TeamSnap Zero, is absolutely awful. Do not move to TeamSnap One. It is missing so many features that the old version had.

Coaches can't create schedules from desktop computers. Admins can't use the app to do anything; they have to use a desktop computer for every task. I filed at least a dozen trouble tickets because their system doesn't allow you to do what the old system used to do. There is no invoicing. There is no auto-rostering. You have to manually go in and click a button every single time someone registers just to roster them to a team. This has become a total management nightmare.

It went from one or two hours a week of software management to two hours a day just to run our club. It was one of the worst decisions we've ever made as a club to move to TeamSnap One (I mean ZERO) because you get nothing but donuts from it.

I had a very disappointing experience with Teamsnap. The customer service was horrible from start to finish, and the product did not match what was shown during the demo at all.

We were sold on features and functionality that simply weren’t there once we started using the product. After realizing the product was not a fit, we stopped using it in less than a month. Despite this, we were still charged for the entire year, with no reasonable attempt to resolve the issue or offer a fair adjustment.

There was no accountability, no transparency, and no effort to make things right. This feels like a company more focused on locking customers into long-term payments than delivering on what they promise during their sales process.

I would strongly caution others to think twice before committing. Make sure everything promised in the demo is clearly documented in writing — otherwise you may end up paying for a product that doesn’t deliver.

It is not possible to delete an account from the web-app; multiple steps are necessary and support needs to be contacted, so that they can remove the account after a review; ridiculous.

The app is fine. It's just have been adding way too many advertisements and they always come up when you least want to see it. Omg. Lol. So annoying. There is also a prompt that comes up a lot asking me to sign up to pay for the service as a coach. I'm just a parent.

I forgot my password. The “send magic link” and password reset options both send a link to my email that then tells me the link has expired, no matter how fast I click on it. There appears to be ABSOLUTELY NO WAY TO CONTACT TEAM SNAP that I can find in the app or on their website. The FAQs don’t help. They clearly don’t want to hear about it when something doesn’t work.

Terrible. Really NOT user friendly!!!

I am older and can remeber when whings weren't all an app and can remeber that often the old way of doing things was much faster and more efficient, If you print out a schedule and hand it to aprents they can post it and look at in about 1/10th te tiame it takes to go one team snap. Filling out the list list oif games and practices on team snap tkes MUCH longer than printing a schedule or emailing a schedule. The only reason I use Teamsnap is I am forced to by my club

Full of bugs and adds it's honestly terrible! I truly don't understand how teams still use this system

What a piece of garbage. I was added to a household, and after joining I could not see anything, and then while using the web app on my computer, they have kept me in an endless loop of not being able to delete my account.

BEWARE-worst product and even worse customer service.
Teams disappear, accounts interchange, can't log into account. The only help is to email....and wait 3 or more days for a reply. I waited 10 days. Got a basic email about what I should try (which I had done). I replied that and waited another 5 days for another stupid suggestion. There is NO CUSTOMER SERVICE. They do not care if it works. They don't care if you can't find your children's team information, emails, chats etc. Urging everyone to move on to other platforms. THIS one is terrible.

Complete SCAM company filling my Email with bogus surveys like "[Top Harbor Winners] You have-won-an BAUER 20V Cordless Drill/Driver Kit" and "Congratulations, You've Won the Milwaukee Cordless Power Tool Set!" all while claiming to be "Connecting the world of youth sports". PURE SCUM.

I hate teamsnap there are far more efficient ways to communicate with your team. I only use it beacues my club forces me to. I gave it 1 star because 0 stars wasn't an optiom

Teamsnap has no customer service number to call. I had multiple issues and it took an hour and 15 minutes of email/chats to address the issues, none of which were my fault. It would have been FAR faster for both the customer service representative and me, if we had been able to talk and work through the issue. They would not give me the manager to email chat with. They have customer service agents for "league" commissioners to talk to, but only league commissioners can talk to the agents. When our commissioner called the agent, she was out of the office for the next 3 weeks (which is fine someone is on vacation), but the recommendation was to go through the same web/chat process. The TeamSnap product has too many issues/glitches and the customer service process is one of the worst that I've expereinced. I'm trying to be factual here.

Very disappointed with the "upgrade" that we were sold. In addition to the fact that it is very cumbersome, repetitive and is not user friendly from the administrator's point of view, we were promised something that was not actually available. Specifically, our not for profit wanted to be able to submit and have parents/players sign off on waivers and forms all at the time of registration. Teamsnap offered that capability and it was submitted/signed by all parents. However, according to TeamSnap, there is no way for administrators to ever obtain the actually signed waivers/documents, which defeats the entire purpose and forced us to go out and have them all re-signed. We didnt feel like TeamSnap service were versed in the topic and/or helpful.

The app continues to get worse. Now Teamsnap tries to sell you their add free version every time you open the app. They make it very easy to mistakenly subscribe. Additionally, if you haven’t tried to contact their support you are lucky. They only allow email communication, their turnaround time is often multiple days (greater than 48 hours), and the customer service reps purposely try to delay any assistance and tell you that you, the user, are wrong regardless of the problem. Why would anyone pay for a service like this? Everyone should go to your coach and express the need to switch to an alternative platform.