TeamSnap Avaliações 

Customer Service Extinct - Our non profit sports group purchased the one year subscription and there isn't any customer service. The onboarding experience is only through tutorials. Scheduling customer service says its convenient but doesn't even exist. They schedule two months out which isnt convenient when you need customer service for your tournament or customers. They sold us fake promises and the system is not intuitive. We tried working with them from August 2023- the day before the tournament in June 2024 and never received a call, assistance or any support at all. One star is too many!

Three weeks ago the paid subscriptions stats page stopped loading. After several attempts to email, to live chat, and several "escalations" to the so called development team there is no progress. The stats don't load. Dozens of players lost their stats / metrics and the only advice they can give? Start a new page and manually input the whole season again.. with stats I don't have. Never pay for this site. Ever.

This is a weird company. I purchased two subscriptions for $79 each. I wasn't getting enough out of them, so I chatted with one of their representatives and asked to end my subscription. I didn't expect anything other than the termination at the end of the contract - a year later. But he said he would give me a credit that would show up in my bank in 1-2 weeks. I was so impressed! Fast forward and that was a total lie. They gave me the runaround when I asked them about it. I would never trust them again. They are unprofessional.

TeamSnap is colossally unintuitive. I can’t remove old teams from my account, and their “help” bots are useless.

Horrible app, froze after recent update Nd won’t give me the option to delete the app in IOS so I can reload it and sign back in. Now it’s stuck on my phone and useless because I’m not resetting my whole phone over the app because it is also my work phone and is full of sensitive information. I’m honestly considering hiring a lawyer and suing.

They just added ads back into the subscription service that was supposed to have no ads. The days of quality tech and software is over. Everyone hides behind a subscription for extra services we don’t need and then they provide incompetent customer support. Time to look for a new team app.

You will never speak to someone in CS and they don't care. Start with a Bot. Bot ques you for CS. CS takes 25 to pick up a live chat window. Then takes 1-2 mins to respond to everything you type - they're working 4 cases at a time. Then the CS is basically useless and says we'll have someone contact you at some point via email. Don't call us, we''ll email you when we're ready. Awful

Terrible😡😡 they make it so difficult to cancel suscription its so frustrating 😡. I canceled it twice snd they keep billing me. TERRIBLE!!&)&@!?😡😡😡

I moved to another platform from teamsnap.. the service is super slow and ads are very annoying. It was good, but I feel the service has gone down hill. There's no social, and no deep functionality

I absolutely hate this app. I am a coach and a parent. The app crashes constantly, the website is SUUUUUPER slow, it is nearly impossible to modify your role on the team as it changes or gets screwed up. No idea why TeamSnap is so terrible...but there is almost unanimous agreement between the parents that they would love to never use it again.

I had a bill from a pizza party that I paid directly in cash (because who on earth would ever use their payment services?!?). This bill has been on my account for YEARS because there is no way to delete it!

If TeamSnap was a printer, I would drag it out to the parking lot and beat it with a baseball bat.

Used to be good. Now too many forced ads (try waiting 30 seconds being force fed an ad). This is even on a PAID account. Reports of pornographic ads being served. There are much better ad free , free apps out there. TeamLinkt is free and ad free.

Love it. Woud be great if there was a facility reservation system for clubs

Most things work very well. As the Coach, I would like the ability to do "Team Chat" from my desktop computer.

the sp650 about the mosy drone i have every seen it preform good the controls work good i kike the 360 turn has it was filhting it is good product i rate 10best my title alsomes

TeamSnap's support system is practically nonexistent. There is no phone number to speak with an agent, and the chat is not a true chat, since a message pops up that someone will get back to me later. I just have a quick question about a glitch in the system. Honestly, this app is too costly for what you get out of it.

As a club director f a regional youth water polo club, or as teamSNAP identifies it, a League Commissioner, I was looking for an application that would manage team rostering, contact listing for athletes and parents, and athlete invoicing.

Pros: teamSNAP allows the management of multiple team rosters.
teamSNAP handles the registration of new athletes.
teamSNAP provides a communications platform to communicate with the team and with registered athletes, even though the communications platform is awkward and inefficient.

Cons: At about $500 a year for the basic sports club application, one would expect the application to be user friendly and turnkey. It is not.
The application help menus and manuals are disjointed and using them generally feels like you are going on a treasure hunt.
The application does not manage athlete profiles well and does not have a system to match an athlete with a master profile when the athlete registers for a new season of event. This creates multiple records for the same athlete and requires time intensive manual editing to fix the problem.
Since the application does not manage athlete profiles with unique profile identity, there is no way to manage all of the payments made by each athlete over a season. The application uses disjointed invoicing and registration methods that will not merge all of the athlete's financial records.
The fees charged by teamSNAP (or their partner financial processor) are higher than other platforms (including PayPal) and higher than simply standard credit card fees.
teamSNAP says that they require the customer to sign up for automatic renewal with a credit card on file. This is a common (but marginally fraudulent) business practice (ie. Sirius XM) that is very unfair to customers. If they provide a good product and good service, I will certainly renew, but teamSNAP has no right to want to control our money or obligate our club for the out year budgets!

Overall, we are going to use teamSNAP, mainly because we need an application and we have not found a commercially available one that will work better. We are hoping that the market and competition will make vendors in this market more responsible and professional.

What am i missing?
I find this site/app beyond frustrating to navigate.
why hockey BC or hockey Canada is forcing us to use this app is Fn maddening.
and charge me a processing fee to pay for registering my kids on here?
you should pay me for the number of clicks i make to get to the register page.

It should be called TeamCrap. It's slow and unreliable.

Customer service is terrible. Takes forever to get an answer and reps seem to always take the easy way out with their answers. Service used to be much better when you could actually talk to someone.

The app is great for managing teams in our travel soccer club.