So far, every device I’ve registered with Tech Pack has been repaired quickly and efficiently. My phones were fixed the very same day right outside my house in their mobile repair van, and my tablet w... Ver mais
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Veja o que dizem as avaliações
Absolutely perfect service, exceptional! If only all companies were like yours. My phone not only had the screen replaced but the technician resolved other issues too. I feel like I have a brand new p... Ver mais
A empresa respondeu
Great communication Extremely helpful Very efficient As a first timer i had no idea what i was doing You made my claim less srtessful with your guidance
A empresa respondeu
Paying £17.50 a month for 7 years ,so decided to claim on Samsung Phone that had a issue with hearing any incoming voice calls. To progress the claim I had to pay another £59 up front. Long and sho... Ver mais
A empresa respondeu
4,4
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great repair thorough and well done but…
Great repair thorough and well done but a repair taking 12 days is far to long. I had to go and buy a cheap replacement while I was waiting for the repair. In a day and age when most on us rely on our phones for our daily lives 2, maybe 3 days max should be the standard. Next day repairs would get you 5 stars but when they take over a week 3 is as high as I can go.
In response to their reply, it wasnt a part issue, it was lack of available time slots. I think their was none for more than a week.
9 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for your review, Rick.
Our apologies that you had to wait 12 days for your mobile repair. We can only assume that this was due to parts availability.
We appreciate your feedback, Rick, and we will pass this on to the business.
Kind regards,
Anne-Marie.
Great prompt service
The service provided was at a great standard. Quick and professional
13 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Dudley. We appreciate your review.
Kind regards,
Anne-Marie.
The replacement phone I received look…
The replacement phone I received look like a fake copy of original phone
12 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
We are sorry to hear of your dissatisfaction, Subhash. We can assure you that all replacement devices are of Grade A standard and come with a 24 month warranty, for peace of mind. Please respond to the Trustpilot verification email with your details, so that we can take a look at your claim journey.
Kind regards,
Anne-Marie.
Very easy to use this service
Very easy to use this service. A completely no hassle repair to my mobile phone.
13 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Dawn. We are delighted that the service we provided to you was hassle free.
Kind regards,
Anne-Marie.
Chris was great
Chris was great. Very friendly and helpful.
13 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Michael. We are delighted that the service we provided to you was five-star and we will pass this review on to Chris and the team.
Kind regards,
Anne-Marie.
Best insurance 👍👍👍
12 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Eugeniu. We appreciate your review.
Kind regards,
Anne-Marie.
Chris did an amazing job on repairing…
Chris did an amazing job on repairing my phone came on a Sunday to my home address but needed an extra part so came to me at my place of work on a Thursday at the time stated and repaired my phone at my convenience
12 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Chris. We are delighted that you found our Come to You Repair Service convenient, and we will pass this review on to Chris and the team.
Kind regards,
Anne-Marie.
Spot on and very fast with replacement…
Spot on and very fast with replacement less than 20 hours
11 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Stu. We appreciate your review.
Kind regards,
Anne-Marie.
Thank you to Chris
Thank you to Chris for the excellent service. He was very helpful, quick, and efficient in repairing my phone right at my doorstep. Chris was friendly, took great care while fixing my phone, and returned it in perfect working order. I really appreciate the time and effort he put into the repair. Thank you again, Chris, for the amazing service with Likewize. 😊
11 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you using Barclays Tech Pack Insurance, Aqsa. We are delighted that the service we provided to you was five-star and we will pass you praise on to Chris and the team.
Kind regards,
Anne-Marie.
My claim was resolved easily, just a long wait for repair appointment
My claim was resolved easily - only giving 4 stars as there was a wait of 10+ days to repair my phone. The customer team were very helpful, the repair technician was great, the only issue was having to wait quite a long time for a repair appointment. I was lucky to have a spare phone, not everyone will have access to that.
10 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Natalie.
We appreciate your feedback, and we apologise for the delays regarding the timescale for your repair.
If you could please respond to the Trustpilot email, we will be able to take a look into your claim journey to see what caused said delays and to make improvements in that area.
Kind regards,
Anne-Marie.
Very easy and straightforward from the…
Very easy and straightforward from the time I started the claim, it’s all done through their easy to use app, the device I received as a replacement is basically brand new, not even a scratch on the sides. I’ve recommended tech pack insurance with likewize to all my friends and family now.
10 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Safia. We are delighted that you would recommend the service we provide.
Kind regards,
Anne-Marie.
Brill
recently had to make a claim on my phone insurance and I’m really impressed with how smoothly everything went. The claim process was straightforward, the communication was clear at each step, and I always knew what was happening with my case. My replacement/repair was sorted much faster than I expected, and any questions I had were answered quickly and professionally. Overall, I feel properly looked after and I’m glad I chose this company – I’d happily recommend their phone insurance to friends and family
22 de janeiro de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ummar. We are delighted that you felt looked after during your claim journey, and that you would recommend our service.
Kind regards,
Anne-Marie.
Bad service
Bad service, very slow process 25 days they take after providing correct documentation, they still rejecting again and again and last they approve claim and send you replacement, lazy team
10 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for your feedback, we are sorry for the frustration caused during your claim. To ensure fair and secure handling, our process requires thorough verification, which can sometimes involve additional document requests. I understand how this may have felt inconvenient. To allow us to take a look at your claim journey so that we can identify any areas that can be improved, please respond to the Trustpilot verification email with your details.
Kind regards,
Anne-Marie.
You should improve the way you treat…
You should improve the way you treat your customers and not to take more than two months to replace a simple cell phone.
10 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
We are sorry to hear that there were delays in receiving your device, Regina. If you could please respond to the Trustpilot verification email with your details, this will allow us to look into your claim journey in depth.
Kind regards,
Anne-Marie.
Chris is a great guy!
Chris was Very friendly, very personable , what a delight! Thank you
10 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Georgina. We appreciate your feedback and we will pass this on to Chris and the team.
Kind regards,
Anne-Marie.
Chris was fantastic
Chris was fantastic. Quick, great job and very pleasant. Would recommend.
9 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you would recommend our service.
Kind regards,
Anne-Marie.
Perfect repair
9 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Mark. We are delighted that your repair was perfect.
Kind regards,
Anne-Marie.
Good service
Good service
Came on the assigned date
No delays
2 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Sarah. We appreciate your feedback.
Kind regards,
Anne-Marie.
They were very kind and honest and help…
They were very kind and honest and help me very quickly and the replacement came in 1-2 days.
6 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that we were able to help you quickly.
Kind regards,
Anne-Marie.
My insurance claim was incredibly easy…
My insurance claim was incredibly easy to log and within 48hours I had my phone back to me repaired so I was delighted with the service received
2 de março de 2026
Avaliação não solicitada
Resposta da techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you found our claims process easy to use.
Kind regards.,
Anne-Marie.
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