It`s a great service to be able to watch and record UK TV when abroad. Sometimes there is a connection issue but I`ve always found customer service to be very helpful. Many thanks to the team. I real... Ver mais
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Veja o que dizem as avaliações
Teeveeing has ceased to exist apparently!!!! No TV for the last two days and just getting a black screen. You cannot contact them to report issues as their contact page no longer exists.. This compan... Ver mais
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Couldn't get into my account last night. Today it's still down. If you go to their website it now has a notice saying it's been seized by Spanish National Police. Unable to contact the company, sup... Ver mais
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Absolutely shocking customer service, as in none at all. Chat doesnt work and emails either bounce back or are completely ignored. I have same issues as others in their reviews, recordings starting l... Ver mais
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Detalhes da empresa
Escrito pela empresa
Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.
Informações de contato
11 Zinonos Sozou street , 1075, Nicosia, Chipre
- support@teeveeing.com
- teeveeing.com
2,5
Ruim
390 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Dear Teeveeing
Dear Teeveeing
Please can you tell us, your customers, why the site is down right now.
Many thanks
30 de abril de 2024
Avaliação não solicitada
Resposta da Teeveeing
Dear valued customer,
We apologize for the inconvenience you're experiencing with Teeveeing at this moment. There is indeed a technical issue affecting our service from your location, and our developers are actively working on resolving it. We understand the frustration caused by the site being down, and we're doing everything we can to restore access as soon as possible. Thank you for your patience and understanding.
bank charges unsecure / teeveeing
In March my bank contacted me regarding a braintree charge to my card for 9,99 euro from a ice cream shop in Luxemburg , I told them I've never been there I live in Spain soon after my teeveeing stoped working and I can find no way of contacting them , (will not conect to server error ). Have had to change my card details as advised by the bank and report it to the police as it is a fraud , update , message from my bank , later tv recording are trying to charge your card 9,99 euro that was on the 26 of April , I can't find later tv recording on the web and still server error from teeveeing keep an eye on your bank details as somebody at teeveeing has them
26 de abril de 2024
Avaliação não solicitada
Resposta da Teeveeing
We apologize for any confusion, but we're not affiliated with an ice cream shop. However, we're aware of the technical issues affecting Teeveeing in Spain. Our developers are diligently working on resolving this problem. For immediate assistance, please email us directly at support@teeveeing.com. Regarding the unauthorized charges, we take this matter seriously and assure you that Teeveeing does not have access to your bank details. We recommend contacting your bank for further assistance and ensuring your account security. Thank you for your understanding and patience.
Teeveeing hasn't worked in Spain since…
Teeveeing hasn't worked in Spain since Friday. You can't contact them via the website as it too is down.
If it's a technical issue let us know.
If it's not going to work in the future due to legal issues you need to let your customers know.
30 de abril de 2024
Avaliação não solicitada
Resposta da Teeveeing
We sincerely apologize for the inconvenience you've experienced with Teeveeing in Spain since Friday. We understand your frustration and want to assure you that our team is actively addressing the technical issue that has impacted service in your location. We acknowledge the importance of clear communication and will update our customers promptly on any legal or technical issues that may affect the service in the future. Thank you for your understanding and patience as we work to resolve this matter.
Recording issues.
The picture quality has been very good for a few months now, they seem to have resolved issues relating to that and buffering which had made it unwatchable. However, for the past few days I have not been able to record any programmes and I have not been able to send any messages to tech support.
29 de abril de 2024
Avaliação não solicitada
Resposta da Teeveeing
We're delighted to hear that you've noticed an improvement in picture quality and buffering issues. However, we're truly sorry to learn about the recent difficulty you've encountered in recording programs and contacting our tech support team. Rest assured, we're actively investigating this matter to ensure a swift resolution. Your feedback is invaluable, and we appreciate your patience as we work to provide you with the best possible service.
Has not worked on browser or android…
Has not worked on browser or android since Friday. Had a similar issue to others with Later, no response to questions about missed programmes.
Very slow response to emails just asking what the issue is! No chat support, never take responsibility for issues
long time customer, very disappointed.
29 de abril de 2024
Avaliação não solicitada
Resposta da Teeveeing
We're truly sorry for the delay and any frustration caused. Technical issues have affected certain locations, preventing access via browsers and Android devices. Our team is actively working on a fix. We apologize for the slow email responses and lack of chat support, and we appreciate your loyalty and patience as we work to improve. Thank you for your understanding.
I have not had a continuous service for…
I have not had a continuous service for 5 days now
No response to my support request
It works when it thinks it will
you cannot even sign into their site from the link on this review page
Anyone having same problem or knows what is going on
23 de abril de 2024
Avaliação não solicitada
Resposta da Teeveeing
We apologize for the ongoing service interruption and the lack of response to your support request. Our team is investigating the issue. If you or anyone else is experiencing similar problems, please reach out to us directly for assistance. We're committed to resolving this promptly. Thank you for your patience.
I too lost my later subscription
I too lost my later subscription but when I contacted them at teeveeing support they did sort it out within the day. I would suggest to other reviewer to try again. They must have had significant problems which is irritating but in fairness to them it was resolved
26 de abril de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for sharing your experience with us. We apologize for the inconvenience you faced with your Later subscription but are glad to hear that our Teeveeing support team was able to resolve it promptly. We understand that experiencing such issues can be frustrating, and we appreciate your patience and understanding. If you encounter any further issues or have any questions, please don't hesitate to reach out to us. We're here to help and ensure a smooth experience for all our users.
Not impressed with teeveeing total shambles!
We have been with tv mucho since sept 2021 with no problems.
teveeing has been ok apart from some buffering until
wednesday evening, tried to open a recorded programme and got a box offering different packages and would not work properly.
waited till thursday sent an email, working on it etc.
friday same thing.
I tried recording a fresh programme yesterday morning and it worked correctly and was able to cast ok.
still could not open an old recording.
I did a live chat with a human named oliver and he said they knew about it and of course they were working on it. told me they knew it was only affecting old recordings.
programmes that were programmed for last evening recorded and will play.
now this morning saturday, can't delete old recordings and therefore can no longer add any new ones even though we know that if we could they would would work.
no one around today to chat with, brilliant!!
as said mucho was reliable and very good.
we wanted to ask someone what will happen if we press delete programs button which was not noticed before at the top of the recordings page?
is this how we delete from now on, or does it delete everything?
don't want to chance it as there are some programs we want to keep.
does anyone know please? what a shambles!
24 de abril de 2024
Avaliação não solicitada
Resposta da Teeveeing
We're sorry to hear about the recent issues you've encountered with Teeveeing. Our team is aware of the problem and is actively working on resolving it. Regarding your question about the "delete programs" button, pressing it should only delete the selected programs and not everything. However, we understand your concern, and we recommend reaching out to our support team for further assistance. We apologize for any inconvenience this has caused and appreciate your patience as we work to improve your experience. If you have any other questions or concerns, please don't hesitate to let us know.
Not helpful when we are asking…
Not helpful when we are asking questions. We contacted because we have no service
25 de abril de 2024
Avaliação não solicitada
Resposta da Teeveeing
We're sorry to hear about the inconvenience you experienced with our service. We're pleased to inform you that the issue has been resolved, and our service is now back online. We understand the frustration of not being able to reach us when you have questions, and we apologize for any inconvenience caused. If you have any further concerns or questions, please feel free to reach out, and we'll be happy to assist you.
Endless buffering
Endless buffering. Very poor service and it gets worse. Rebranding doesn’t help if you won’t fix the same issues! 😡 This has gone on for over a week. No customer service to speak to. Online chats closed. Useless
26 de abril de 2024
Avaliação não solicitada
Resposta da Teeveeing
We're sorry for the ongoing buffering issues you've faced. Rest assured, we're actively working to resolve them and improve our service. Your feedback is crucial, and we appreciate your patience. If you have further concerns, please reach out directly.
Nothing but problems
They have removed my Later subscription even though I have at least 6 months left, and although I can still watch live TV, my account information says I don't have a subscription. And there is no way to talk to them and messages are not answered. DO NOT RISK signing up with this company. I gave them 5 last time, thinking their problems were solved, but apparently not. Nothing but trouble and disappointment.
25 de abril de 2024
Avaliação não solicitada
Resposta da Teeveeing
We apologize for the inconvenience caused by the technical glitch affecting your Later subscription. Our team is actively working to resolve this issue promptly. Your ability to watch live TV remains unaffected. We appreciate your patience and understanding as we address this matter. If you have any further concerns, please reach out to us directly.
Horrendous Buffering
I really wanted Teeveeing to work but, even with a >100 Mbs download speed, buffering is truly terrible. A 30 minute programme may well take over an hour to watch and that is quite hopeless. I do not have this problem with any other streaming service - if it was solved, I would be happy to re-join as other features of Teeveeing are good.
20 de abril de 2024
Avaliação não solicitada
Resposta da Teeveeing
We're sorry for the buffering issues you've faced. Our team is working to fix this so you can enjoy Teeveeing hassle-free. Thanks for your patience and feedback.
Teepeeing is a good way for me to get…
Teepeeing is a good way for me to get my TV and a little bit of home. I too had the payment problem but my customer service person was great and sorted it out for me straight away. There have been a couple of little niggles but they are always sorted out, so thank you.
1 de abril de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you so much for taking the time to share your experience with Teeveeing! We're thrilled to hear that Teeveeing has brought a piece of home to you through your TV.
We sincerely apologize for the payment issue you encountered, but we're glad to know our customer service team was able to swiftly assist and resolve it for you. It's wonderful to hear that any other minor issues you've had were also promptly taken care of.
Your satisfaction is our priority, and we truly appreciate your support and understanding. If there's anything else we can assist you with or if you have further feedback, please don't hesitate to reach out.
Thank you for choosing Teeveeing!
Easy to use
Helpful and quick to respond to a question No problems with receiving programs and easy to operate.
1 de abril de 2024
Resposta da Teeveeing
Thank you so much for your positive review! I'm glad to hear that you found our service helpful and our response time quick. We strive to make receiving programs easy and ensure they are user-friendly. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!
Same problem as others have reported
Same problem as others have reported. Can't pay with card. I tried my French card Athena a UK card both went through to authorisation and the transaction OKed by the bank but then I got an error message from the teeving payment page.
Tried contacting the customer services, they told me it was the fault of my bank. When I said I didn't want to contact my bank. They were happy to loose a customer rather than accept they have a problem.
Robert Hope
29 de março de 2024
Avaliação não solicitada
Resposta da Teeveeing
We apologize for the payment issue you encountered. We've fixed this problem and want to ensure a smooth process for you. We understand your frustration and have worked on our payment system to prevent errors like the ones you faced.
Regarding your experience with customer service, we apologize for any miscommunication. Your feedback is important to us, and we'd like to assist you directly.
Please email us at support@teeveeing.com, and we'll ensure your payment goes through smoothly. Thank you for your understanding.
Resposta da Teeveeing
Thank you for your positive feedback! We're thrilled to hear that you've had a great experience with our app and that you've hardly experienced any problems.
Your satisfaction is our priority, and we're committed to providing you with excellent service. If you ever have any questions or suggestions, please feel free to reach out to us.
Tried time and time again to pay for a…
Tried time and time again to pay for a subscription only to receive a error code grrrr
27 de março de 2024
Avaliação não solicitada
Resposta da Teeveeing
We're happy to inform you that the payment issue has been resolved. You can now retry processing your subscription payment without encountering the previous error code.
We apologize for the inconvenience you experienced while trying to make payment previously. If you encounter any further difficulties or have any questions, please feel free to reach out to us at support@teeveeing.com.
Thank you for your patience, and we appreciate your continued support.
I have cacelled my subscription several…
I have cacelled my subscription several months ago but money is still being withdrawn from my bank account.
27 de março de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for bringing this issue to our attention. We're sorry to hear about the trouble with your subscription cancellation. To assist you further, please email us directly at support@teeveeing.com with your account details.
If you've previously requested cancellation, please note that we may require you to undergo a verification process before we can proceed. This is to ensure the security of your account and prevent unauthorized access.
We apologize for any inconvenience this may have caused and appreciate your patience. Our team will work swiftly to resolve this issue for you once we receive your email.
Thank you for your understanding.
Happy with service although reception…
Happy with service although reception not always good. Prompt to answer queries and helpful.
26 de março de 2024
Resposta da Teeveeing
Thank you for your positive review and for choosing our service! We're glad to hear that you're generally happy with the service, although we understand that reception issues can be frustrating at times. Rest assured, we're continuously working to improve our service quality.
We appreciate your kind words regarding our prompt customer support and helpfulness. If you ever encounter any further issues or have questions, please don't hesitate to reach out to us.
Much improved quality of viewing
The quality of the live and recorded programming improved significantly for us in December 23. I am happy to go give 5 stars now as they have fixed the buffering issue. My review in November 23 gave 1 star.
A great service for Expats when working.
26 de março de 2024
Avaliação não solicitada
Resposta da Teeveeing
Thank you for taking the time to update your review! We're thrilled to hear that the quality of our live and recorded programming has improved significantly for you since December 23. We're glad to have resolved the buffering issue and appreciate your recognition.
Your 5-star rating means a lot to us, and we're delighted to be a reliable service for Expats like yourself, especially during work. If you ever have any more feedback or questions, please feel free to reach out.
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