The item and service from the seller was excellent, the greatest let down was the choice of carrier, DHL won't allow you to change the delivery until they've attempted to deliver and failed, I then ch... Ver mais
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Veja o que dizem as avaliações
Great customer service. I bought two pieces one was faulty and Tekled immediately replaced with speed. Appreciated very much. Many thanks
Shipping was v fast - pricing ok . However the on line images and detail is lacking. This is an all plastic unit so only fed by live/ neutral lighting ‘flex’ no earth required . It is led so thats o... Ver mais
Wanted a new under cupboard led light due to failure of switch on old unit, of three. This company had what I required at a reasonable price. Received & satisfied. Wiring for same can be adjusted easi... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Established in 2004, TEKLED has evolved into a distinguished manufacturer and supplier of both internal and external lighting fixtures, tailored for commercial, industrial, and residential applications. Our product line boasts a broad range of indoor and outdoor lighting solutions, including ceiling lights, wall lights, downlights, spotlights, among others. With over 15 years of industry experience extending across four continents and more than ten countries, TEKLED is renowned for delivering exceptional customer service, an expansive assortment of quality products, all while upholding the steadfast reliability that has underpinned our operations since our inception.
Informações de contato
TEKLED Unit 21, Beeston Business Park, Technology Drive, NG91LA, Beeston, Reino Unido
- 0115 922 1605
- customerservice@tekled.co.uk
- tekled.co.uk
4,7
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I’m really impressed with TekLED as a…
I’m really impressed with TekLED as a company, particularly their customer service. They seem to uphold the kind of strong ethics that many British companies were known for a decade ago. My experience was positive from start to finish — from placing the order through to resolving issues that only became apparent a few months after delivery. I’d happily do more business with them in the future.
A special mention goes to their calm and patient customer service team. They didn’t try to place blame on me or make an issue of the delay in reporting the problem, which made the whole process smooth and reassuring.
23 de março de 2026
Resposta de TEKLED
We greatly appreciate your kind words about our customer service. Your recognition of our customer service means a lot to us. Providing excellent support is a top priority for us at TEKLED. Our team is dedicated to assisting customers with any inquiries or concerns. Thank you for choosing us!
Ordered Saturday night
Ordered Saturday night , delivered Tuesday afternoon. Brilliant service 10 out of 10
23 de março de 2026
Resposta de TEKLED
Thank you for acknowledging our quick service! We are thrilled to hear that your delivery arrived earlier than expected. At TEKLED, we understand the importance of timely delivery, and we are committed to ensuring a seamless shopping experience for all our valued customers. Feel free to reach out to us for more of your lighting needs.
I have had five sets of outdoor lights…
I have had five sets of outdoor lights from Tekled, and overall they have been fine. The last two sets didn't last a month per set. They were replaced free of charge as they come with a 12 warranty. I had to remind them about the last set a couple of times but they replaced them. Overall an excellent service.
17 de março de 2026
Resposta de TEKLED
Thank you for your continued support and for choosing Tekled for your outdoor lighting—we truly appreciate it!
We’re glad to hear that you’ve been happy overall, and that our team was able to resolve the issue by replacing the faulty sets under warranty. That said, we’re sorry for the inconvenience caused and for needing to follow up—we understand how frustrating that can be and will work on improving our response times.
Your feedback means a lot to us, and we’re always here if you need any further assistance.
I have ordered these light fittings…
I have ordered these light fittings from you before and not had a problem
19 de março de 2026
Resposta de TEKLED
Thanks for taking the time to leave such a positive review. Your satisfaction as our customer is what drives us to do our best every day.
Resposta de TEKLED
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.
Resposta de TEKLED
Thank you so much for your wonderful review! It's fantastic to know that you had a great experience with TEKLED.
Good value and service
Very good product for the value.
Efficient delivery service as well. Overall happy with the product and service provided.
20 de março de 2026
Resposta de TEKLED
Thank you so much for your positive feedback! We appreciate your kind words and are so glad that you had a great experience with us.
Short led lights.
Wanted a new under cupboard led light due to failure of switch on old unit, of three. This company had what I required at a reasonable price. Received & satisfied. Wiring for same can be adjusted easily.
19 de março de 2026
Resposta de TEKLED
Thank you for your encouraging words about TEKLED. Your review serves as a testament to our continuous efforts in providing top-notch products and service. We appreciate your trust in us.
I started purchased from Tekled a good…
I started purchased from Tekled a good few years ago and due to the excellent build quality and longevity of the products I have continued purchasing.
18 de março de 2026
Resposta de TEKLED
It's customers like you that make our job wonderful. We appreciate your feedback and are happy to have met your expectations.
Resposta de TEKLED
Thank you so much for your positive feedback! We are so glad that you had a great experience with us.
I'm a repeat customer
I'm a repeat customer, your products are perfect for the job, going value, and you honor your guarantees 💯.
16 de março de 2026
Resposta de TEKLED
Your review just lit up our day! Thanks for taking the time to leave such a glowing comment.
I am very happy with product & delivery…
I am very happy with product & delivery came within 24 hours
Thank you
16 de março de 2026
Resposta de TEKLED
Thanks for taking the time to leave such a positive review. Your satisfaction as our customer is what drives us to do our best every day.
Great Product
Great communication, speedy delivery and most of all a great product for a decent price
16 de março de 2026
Resposta de TEKLED
Thanks for spreading the 'light' with your kind words. We are beaming with joy over here!
Resposta de TEKLED
Thank you for choosing us. Satisfaction of our customers is a source of pride for us.
The light didn’t have any assembly…
The light didn’t have any assembly instructions. I have to put lots of pieces together. The return policy is not customer friendly!!! My electrician refused to install it as it more hassle to put it together now I have to find someone else. Now I am stuck with it and if I return it I will loose a lot of money!!!
13 de março de 2026
Resposta de TEKLED
We sincerely apologise for the inconvenience caused and understand how frustrating this situation must be.
We usually provide step-by-step installation videos to guide the assembly process. If they weren’t easily accessible or didn't meet your needs, we're sorry.
To resolve this for you, our customer service team will contact you as quickly as possible.
Thank you for bringing this to our attention, and again, we’re very sorry for the trouble caused.
Would buy from again
Prompt dispatch. Well packed. Order was correct and as described.
5 de março de 2026
Resposta de TEKLED
Thanks for taking the time to leave such a positive review. Your satisfaction as our customer is what drives us to do our best every day.
Replacement down light with correct…
Replacement down light with correct dimensions and light temperature was easy to search for and find at a competitive price. Quickly dispatched and delivered. I would have no hesitation to recommend TEKLED.
12 de março de 2026
Resposta de TEKLED
Thanks for spreading the 'light' with your kind words. We are beaming with joy over here!
Resposta de TEKLED
Thank you so much for your positive feedback! We are so glad that you had a great experience with us.
Square outdoor led light
Ordered a outside led light good communication and it arrived in good time fitted and working well and is better than I expected
10 de março de 2026
Resposta de TEKLED
Your review just lit up our day! Thanks for taking the time to leave such a glowing comment.
Quick to resolve a problem
9 de março de 2026
Resposta de TEKLED
Thank you so much for your wonderful review! It's fantastic to know that you had a great experience with TEKLED.
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