Moji and his team were amazing! They made the place spotless, were very friendly and professional and would definitely use them again. They work to exceptional standards and would highly recommend the... Ver mais
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Veja o que dizem as avaliações
I contacted Tenancy Cleaning to aid with a house with years of clutter, neglect and hoarding. Nech’s team attended a day earlier than quoted and were fantastic! They went above and beyond in helping t... Ver mais
A empresa respondeu
I can honestly say i had a great experience from Christos. He was polite and made sure he checked everything with me prior to leaving. He arrived promtly at 9am and remopped the floor after... Ver mais
A empresa respondeu
Absolute nightmare of a company. They were four hours late and lied by saying the reason was that they were involved in an accident- they were not! The charged me for a stair carpet that they never at... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Informações de contato
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Reino Unido
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 55% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ali and his team did a fantastic job.
Ali and his team did a fantastic job at cleaning the flat. Left it completely spotless and did so very efficiently. He was incredibly helpful, called me with updates throughout. 10/10
5 de setembro de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your fantastic 10/10 review! ⭐ We’re delighted to hear that Ali and his team left the flat completely spotless and completed the clean so efficiently.
It’s also great to hear that Ali kept you updated throughout the service and was so helpful. We’ll be sure to pass your kind feedback on to him and the team.
Thank you again for choosing Tenancy Cleaning and for your recommendation!
The Tenancy Cleaning Support team
Fantastic cleaning team
Fantastic cleaning team. Turned an end of tenancy nightmare into a livable home within a few hours. Very professional job.
5 de setembro de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that our team was able to turn an end-of-tenancy nightmare into a clean and liveable home within just a few hours.
It’s wonderful to know that you were impressed with the professionalism and quality of the work. We really appreciate you taking the time to share your experience and thank you for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Ismal and team turned up on time…
Ismal and team turned up on time communicated well.
Did a good job on certain areas but sadly windows were left with smears, hob gas knob damaged nothing said and carpets were hoovered but not to a good standard. I ended up hoovering again and filled a new bag from hoovering the house again.
They also missed skirting boards and cupboard tops.
Not the best attention to detail.
4 de setembro de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you for taking the time to share your feedback. We’re pleased to hear that Ismal and the team arrived on time and communicated well, and we’re sorry that the cleaning did not meet the standard you expected.
We apologise for the issues you identified with the windows, carpets, skirting boards and cupboard tops. We also take your comment regarding the hob gas knob very seriously, particularly as this was not reported to you at the time.
We appreciate you bringing these points to our attention and will review the feedback with the team to help improve attention to detail and ensure that any issues are properly communicated.
We’re sorry again that you were left having to re-hoover the property yourself, and thank you for your honest feedback.
The Tenancy Cleaning Support team
Tenancy Cleaning
Very nice and very fast service. Cleaners are easy to communicate with and done a really great job.
3 de setembro de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that you found our service fast and that the cleaners were easy to communicate with.
It’s great to know that you were happy with the quality of the cleaning. We really appreciate your kind words and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
DO NOT BOOK THIS SERVICE
DO NOT BOOK THIS SERVICE! THE MOST AWFUL EXPERIENCE.
From the very beginning of booking this service, it has been nothing short of an absolute nightmare. Firstly our appointment got cancelled by the company on August 26th AFTER I had to call to see where the cleaner was, as it was already way past the booking time window. Zero communication from the company and lost work and wasted time for me and my partner who were waiting around in the flat.
On the 27th, they eventually came to clean the property, and that next day I requested a re-clean for certain missed spots, a standard service which is INCLUDED in the initial price if the work isnt up to standard.
The re-clean got arranged for 2-2:30 pm on the 29th. Again, the cleaners never showed up and it was US who had to call them AGAIN about 5 times, only to be told around 4 pm, that their previous job was taking longer than expected. Again, ZERO communication and wasted time. They didn't arrive until 5:30, 3 hours later!!!!
The cherry on the cake was finding the oven door dismantled, broken and left for us to find. And if course again, NOBODY even called to inform us of the damage they caused.
This company has cost us money, an inexcusable amount of time, has put our tenancy deposit at risk and has cause us a a lot of distress. The unprofessionalism every step of the way has been out of this world.
Save your money and peace of mind.
26 de agosto de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
We are sincerely sorry for the experience you had with us. The delays, lack of communication regarding the appointments, and the issue with the oven door are not representative of the level of service we expect from our teams.
We have taken your complaint seriously and, following our internal review, the team responsible has been removed from our service. We recognise the inconvenience and distress caused, particularly given the impact this had on your time and tenancy arrangements.
Regarding the oven, we remain committed to reimbursing the reasonable cost of the repair. We are currently waiting for the repair receipt/invoice from the landlady so that we can process this accordingly.
We sincerely apologise again for the inconvenience caused and appreciate you bringing these issues to our attention. We are committed to learning from this and ensuring that similar issues are not repeated.
The Tenancy Cleaning Support team
Nesh team did a great job
Nesh team did a great job, coming the following day after confirming the booking. They left the flat clean and took everything away.
Thank you!
23 de agosto de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that Nesh and the team were able to attend the following day and leave the flat clean and tidy.
It’s great to know that everything went smoothly and that you were happy with the service. We’ll be sure to pass your kind feedback on to Nesh and the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Flat left very clean by Ali’s team
Flat left very clean by Ali’s team. Very good communication with cleaning team before and after appointment. Punctual and efficient.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your wonderful review! We’re delighted to hear that Ali’s team left the flat very clean and that you were happy with their communication before and after the appointment.
It’s great to know that the team was punctual and efficient throughout the service. We’ll be sure to pass your kind feedback on to Ali and the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Highly recommended cleaners
Highly recommended cleaners! They were very thorough and they made sure I was satisfied with the result.
29 de agosto de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your wonderful review! We’re delighted to hear that our cleaners were thorough and took the time to make sure you were satisfied with the result.
Your recommendation means a lot to us, and we really appreciate you choosing Tenancy Cleaning and sharing your experience!
The Tenancy Cleaning Support team
Shaida and Zanko - Superb service
Shaida and Zanko provided a superb service via Tenancy.Cleaning. They were very punctual, cleaned my property thoroughly and treated it professionally and with respect. They were good communicators and even called me in advance before they finished to allow me to arrive back to the property on time. They left the property at impeccable condition. I highly recommend them.
28 de agosto de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Shaida and Zanko provided such a superb service and that they were punctual, professional, and respectful of your property.
It’s especially great to hear that they kept you informed and called ahead so you could return to the property on time. We’re thrilled that you found the property left in impeccable condition and really appreciate your recommendation.
We’ll be sure to pass your kind feedback on to Shaida and Zanko!
The Tenancy Cleaning Support team
Happy with service
Happy with Robert and his colleague’s work. Friendly and professional service and would recommend.
29 de agosto de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your kind review! We’re delighted to hear that you were happy with the work carried out by Robert and his colleague, and that you found them friendly and professional throughout.
We really appreciate your recommendation and will be sure to pass your positive feedback on to Robert and the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Shaida and Zanko arrived bang on time…
Shaida and Zanko arrived bang on time ready to go. They did the full house in just over 3hrs, the house has never looked so clean. They did a fabulous job cleaning the carpet in the living room, as we have an indoor cat it needed a good deep-clean, it now looks brand new. Really happy with their work- thank you so much Shaida and Zanko!
28 de agosto de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Shaida and Zanko arrived right on time and completed the full house so efficiently.
It’s especially wonderful to hear that the living room carpet came up looking like new after the deep clean. We’re so pleased that you were happy with the overall result, and we’ll be sure to pass your lovely feedback on to Shaida and Zanko.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Great job by Shaida and Saza
Shaida and Saza did a great job with our tenancy clean. Thorough clean of everything as agreed and kept in touch throughout. Professional and punctual. Would recommend.
24 de agosto de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your wonderful review! We’re delighted to hear that Shaida and Saza carried out a thorough tenancy clean and completed everything as agreed.
It’s great to know that they kept you updated throughout and that you found them professional and punctual. We really appreciate your recommendation and will be sure to pass your kind feedback on to Shaida and Saza.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Great clean and on time nice people
Great clean and on time nice people
27 de agosto de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that you were happy with the cleaning and that our team arrived on time.
It’s great to know you found the team friendly and pleasant as well. We really appreciate you taking the time to share your experience and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Nesh team did a great job
Nesh team turned up on time for the requested cleaning for kitchen and appliances, bathroom and windows.
The team did a great job and we did not have any remarks. I would recommend their services.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your wonderful review! We’re delighted to hear that the Nesh team arrived on time and did a great job with the kitchen, appliances, bathroom and windows.
It’s especially great to hear that everything was completed to your satisfaction with no remarks. We really appreciate your recommendation and will be sure to pass your kind feedback on to the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Excellent end of tenancy clean
Very good experience with tenancy.cleaning for an end of tenancy clean. Shaida and Zanko arrived on time and were very friendly and professional. The clean itself was done to a high standard and very quickly. I would definitely recommend the service to another.
27 de agosto de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience with Tenancy Cleaning.
It’s great to know that Shaida and Zanko arrived on time, were friendly and professional, and completed the clean quickly while maintaining a high standard. We really appreciate your recommendation and will be sure to pass your kind feedback on to them.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Wouldn’t recommend
Wouldn’t recommend - booked an end of tenancy clean on a Monday 8am for move out on the Wednesday. Only booked bathrooms x2 and kitchen (including extractor fan + oven for £50 extra each, excluding appliances) since I was cleaning the rest of the property.
By 9am no one had turned up, so I rang and was told the cleaners had been in a car accident, everyone was fine but they wouldn’t be able to make it today, was Tuesday at 9am ok instead? I said yes, of course, I was glad no one was hurt. Tuesday 9:30am comes and again no sign of anyone, no call to say they would be late either. I rang and was told they’d come at 11 due to car trouble (again), which I thought was weird. Anyway, he turned up 11:45am in the end with the excuse that he booked a taxi and it didn’t turn up.
He was nice enough and did an ok job, the taps in the bathroom looked much better so he did well on the limescale, but there were hairs and dust left on the floor still so not the end-of-tenancy standard I expected. The oven was also not done very well (we paid £50 for that) so I asked if he could have another go. He seemed in a rush and sort of tried again but then started making excuses about how he needed to dismantle it and last time he did that he couldn’t put it back together etc etc so I said forget it, the estate agent can chase them up if they’re not happy with the standard of cleaning. I then spent another hour or two going back over the kitchen and bathrooms, specifically the floors.
When we received the end of tenancy report, they were mostly happy with the property apart from the bits we paid Tenancy Clean to do! That included extractor fan, oven , kitchen sink, bathroom 1 basin, bathroom 2 toilet and shower. We are lucky to have had a lovely landlord who gave our full deposit back anyway, but realistically I would rather have done it myself than pay £250 for this company to half-*rse it.
11 de agosto de 2026
Avaliação não solicitada
Superb cleaning service - End of Tenancy
I'd like to say a massive thanks to the cleaning team who made my apartment sparkle! 10 years without a deep clean is a long time, but all cupboard cleaned, all surfaces grease free and all rooms smelling great. Communication before and on the day - ace. I'd recommend.
21 de agosto de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that our cleaning team made your apartment sparkle, especially after 10 years without a deep clean!
It’s wonderful to know that the cupboards and surfaces were thoroughly cleaned, the grease was removed, and the whole property was left smelling fresh. We’re also glad you were happy with the communication before and on the day of the service.
Thank you for recommending us, and for taking the time to share such lovely feedback. We’ll be sure to pass it on to the team!
The Tenancy Cleaning Support team
Arrived earlier than stated and got on…
Arrived earlier than stated and got on with my end of tenancy cleaning of a 4 bed house.
They worked as a team non-stop.
At the end of the clean which included carpets the house was cleaner than when we moved in.
Highly recommended.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
hank you so much for your fantastic review! We’re delighted to hear that the team arrived early, worked efficiently as a team, and completed the end-of-tenancy clean to such a high standard.
It’s especially wonderful to hear that, including the carpets, the house was left even cleaner than when you moved in! We really appreciate your recommendation and will be sure to pass your kind feedback on to the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
The house was very nicely cleaned
The house was very nicely cleaned, thanks to Shaida and saza. Great quality and service.
25 de agosto de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that Shaida and Saza did a great job and left the house nicely cleaned.
It’s wonderful to know you were happy with the quality and service. We’ll be sure to pass your kind feedback on to Shaida and Saza.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Brilliant Customer Service
I booked an end-of-tenancy clean and communicated with Nart in the build-up to the appointment. He answered all my questions swiftly and was very kind and understanding.
19 de agosto de 2026
Avaliação não solicitada
Resposta da Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that Nart was so helpful throughout the booking process and that he answered your questions quickly and with care.
It’s great to know that you found him kind and understanding. We’ll be sure to pass your kind feedback on to Nart.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
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