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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've been camping my whole life. I've also been a backing trail guide as well. As I've gotten older and now with a family, I appreciate camping comforts more often these days. I slept the best I ha... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought my Connect 8 years ago, its made it through dozens of camping trips and still holding on tight. Its my favorite thing of all my camp supplies. When i retire it next year i will certainly get... Ver mais

Avaliado com 5 de um total de 5 estrelas

I have owned my Tentsile for several years now and I love it. I love having my own "instant tree house" where I and a couple of friends can lay back under the canopy of trees and just relax, talk, and... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought my tree tent (connect) more than 10 years ago and camped every year from early spring to fall. I love it. Some small damaged appeared through the years, but only on my rain fly and rain fly f... Ver mais

Detalhes da empresa

  1. Loja de equipamentos e roupas para atividades ao ar livre

Escrito pela empresa

We are the worldʼs leading Tree Tent company, driving social change to protect global forests. We hope to inspire a love of trees by elevating your outdoor experience. After all, if we're all hanging out in the trees, they can't chop them down. Take to the trees, and camp in greater comfort than ever before - sleeping above the wet and uneven ground in one of Tentsile's award-winning Tree Tents!


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

340 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(340)

0 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

First night in the Tentsile Connect…

First night in the Tentsile Connect last night. Absolutely love it. The most comfortable tent I've ever slept in. Set was easy with a little bit of a learning curve. The next set up will be much easier now that I know the nuances of tree to tent positioning and finding the comfortable height. We went a bit high at 8 feet, which takes some work to get in and out. I think 4 feet would be perfect. We also have the T-mini hammock which we positioned just under the Connect to hold gear. Thunderstorms hit in the middle of the night and in the morning all of the gear was bone dry. Happy campers.
Thanks Tentsile for an amazing product. Can't wait to see what you come up with next.

17 de maio de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Hi Chris, Thanks for the great review and being a loyal customer!

Avaliado com 5 de um total de 5 estrelas

We bought a used tent from the discount…

We bought a used tent from the discount area of the site. Based on the description, we were not sure what condition it would really be in. Turns out it was very clean, no smells. It did come with the wrong set of poles, so we are working with customer service to resolve. Very sturdy, many doors and windows to open. Taking off the rain fly gives you a complete outdoor experience with no bugs.

15 de maio de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Hi Jon, Thanks for the excellent review and I believe your poles are on the way!

Avaliado com 5 de um total de 5 estrelas

We love our connect!

We love our connect! It’s so incredibly comfortable and not to mention SUPER easy to set up and take down. Definitely highly recommended.

10 de maio de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Hi Nicole, Thanks for the fantastic review it is appreciated.

Avaliado com 3 de um total de 5 estrelas

the color i ordered wasnt available and…

the color i ordered wasnt available and they emailed me a couple days after i placed it to inform me and have me choose a different color but otherwise the order was fine and arrived on time (for when it was actually sent, not for when i placed the first order)

10 de maio de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Hi Isaac, I am sorry we were not able to fulfil your order with the original choice of colour but happy we were able to comets a compromise. Thanks for the review!

Avaliado com 5 de um total de 5 estrelas

Minor glitch with the order but that's…

Minor glitch with the order but that's straightened out. Really happy with everything after the first issue that wasn't Testsile's fault.
Haven't setup the tent yet but really happy overall.

9 de maio de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Hi Michael, Thanks for the great review and I am glad that the glitch was resolved.

Avaliado com 3 de um total de 5 estrelas

Customer Service Representative

First of all, the tree tent is wonderful. The customer service was less than stellar. The first time I contacted Tentsile, I tried to go through chat. After the representative answered one question, the person forgot I was there, or got caught up in something else. The line of conversation simply ended with no explanation. The next day I called to see if I could get some answers. The person answered my questions, but seemed terse, like she was having another bad day. The third time I contacted Tentsile, I got a representative from another location. I was asking about delivery. The person was much more professional.

7 de maio de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Hi Elizabeth, we noticed you left a bad review, I wanted to reach out and say we are extreamly disappointed that this was your experience. We have a very small team and work every hard to make sure all of our customers get what they need from us and feel valued as every customer is with Tentsile. I hope we can work with you again soon and show you this was a one off and we value and appreciate every customer that helps our small business grow. Should you need anything in the future please feel free to reach out to me directly nicola@tentsile.com. I hope the next review you are able to give us 5 stars and be truly happy with not only the products but our customer service.

Avaliado com 5 de um total de 5 estrelas

Valued customer means something here

Unfortunately, Tentsile was out of the Predator camo walls that I wanted on the sale. What the company did right was called me the next business day and gave me the option of canceling my order or choosing a different color/ pattern. Thank you Tentsile for the great service.

28 de abril de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Hi Robert, We appreciate the feedback and we are always looking for the best interest of our customers.

Avaliado com 5 de um total de 5 estrelas

Best service by far! Super excited to try it out!

When I ordered the tentsile connect, the estimated delivery would be 5-7 days. I got my tree tent in three. Obviously results will vary, but this was by far the best service I have ever received by any company. Before I ordered, I talked to a representative and they were extremely helpful and lead me in the right direction as to what my needs were and so therefore, I could not be happier.

27 de abril de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Hi Rylee, we are so happy you are excited with your connect and appreciate the great review!

Avaliado com 4 de um total de 5 estrelas

Definitely made in China

EDIT: Wow. Tensile has excellent costumer service. They were very kind and quick to respond.
They offered to send me a new duffel bag and an accessory for compensation.
I decided to keep the Connect for weight issues but I would advice new buyers to get the Safari range, as they seem sturdier.

—
Original post:

Okay, this might be a bit rough review, as I honestly love the idea behind this tent. I just wish it had gotten a little more love in manufacturing.

When I first wore the duffel bag on the way home from the post office, one strap sort of ripped. (I am a regular sized woman, so I don’t have that broad shoulders..) I honestly think, it can’t quite hold the weight.
When I got home and opened the duffel bag, it was full of excess string. And as I popped up the tent, there was long black hairs inside (I am Scandinavian) and more string and loose ends everywhere from the stitching. The seams are not that pretty but durable. I hope.

Other than that, I think it’s okay. Haven’t slept in it yet, just hung out in it during the day.
If I had the money, I would buy the Safari Connect, hoping for better quality, more “love” put into manufacturing and better colour choices.

If you look past these minor aesthetics (that might make you doubt durability), the Connect is a great size, and the tree tent is a great idea.

I haven’t quite decided if I should keep it or save up for testing a Safari.

26 de abril de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Hi Maria, I am so sorry that your product was not to our high standard that we send out. Please can you email support@tentsile.com and send your order number so we can investigate what went wrong and make it right for you. Please accept our apologies and give us the opportunity make this right.

Avaliado com 4 de um total de 5 estrelas

On time

On time, and at a decent price.

24 de abril de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Thanks for the great review!

Avaliado com 5 de um total de 5 estrelas

One of the best tents I’ve ever experienced!

The stingray I ordered came in the day before I left for a camping music festival so I decided to bring it to try it out and boy was I blown away! It seems they thought of pretty much everything making this product! Comfortable sleeping suspended in the air and doing it with style! I had so many compliments on my setup up the entire weekend it made me feel like a boss lol. Kept bugs out perfectly. Overall would recommend the tentacle hammock and tree tent to anyone! Definitely some of the best money I’ve ever spent! Would happily buy again but idk if I’ll need to bc everything seems to be made with the thought of longevity! This product looks like it’ll last a lifetime if taken care of and used properly!

23 de abril de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Hi Chris, we are so happy that you are as excited about our products as us and you are correct our products do last a long time when taken care of. Happy Camping!

Avaliado com 5 de um total de 5 estrelas

The Trillium Tree Hammock is such a great addition to the backyard!

We have loved the trillium tree hammock, as a family, as well as my teenage kids and their friends. The XL is definitely worth the extra money. We had the regular size one (3 person) before and just upgraded to the XL (6 person)- since everybody loved it so much, we were typically overloading the 3 person. A big hit always!

17 de abril de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Hi Todd Thanks for the review!

Avaliado com 5 de um total de 5 estrelas

Simply awesome customer service

Simply awesome customer service. Love the product as well. Thanks!

15 de abril de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Hi Dustin, Thank you for the super feedback and great review

Avaliado com 5 de um total de 5 estrelas

Infinty stars

I'm sorry but my review isn't as accurate as I want it to be
Becuse even 1000/5 stars won't come close to describe how AWESOME TENTSILE tents are!

15 de abril de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Hi Adi, Thanks for the review and we think you are awesome too!

Avaliado com 5 de um total de 5 estrelas

I am very happy with the purchase…

I am very happy with the purchase experience. I have not yet had the opportunity to use the tent, but the initial inspection of the used product was positive - it is in quite good condition as far as I can tell.

15 de abril de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Thanks for the great review!

Avaliado com 5 de um total de 5 estrelas

Get one! Or two. . . We have 4. . .

Tentsile is an amazing company that has a truly unique product. Their customer service department is very attentive and knowledgeable and the products hold up to Tentsile’s reputation rivaled only by their imagination and ingenuity! Keep up the good work guys!

14 de abril de 2019
Avaliação não solicitada
logotipo da Tentsile

Resposta da Tentsile

Hi Austin thank you for the great review and being a loyal customer!

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