They shipped the items in their toy boxes without any sort of protection or anything. Just slapped the label on the outside of the product box. Naturally, they arrived very damaged. Luckily the toys i... Ver mais
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Veja o que dizem as avaliações
From beginning to end really great. Delivered in timely manner. Ease of putting dollhouse together and it really is such nice quality Our grandchildren love it!! Thank you
The play kitchen is amazing! It has so many features. I love nice extra touches like having curtains. My grandchildren absolutely love it! The box arrived from the carrier open (the carrier's fault... Ver mais
I purchased the Sweetwood dollhouse and the dolls but I accidentally typed my address wrong. Customer service was amazing in fixing the issues and making sure my package came in time for my daughter’s... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Tiny Land founded in 2014 with Neo and Cherie began to realize the meaning of the tiny land for each kid in their childhood. Tiny Land is aiming to share the passion for providing safe, high-quality home furnishings to the kids all over the world, and let the kids run on their imagination in their small territory.
Informações de contato
1370 Omalley Way, 91786, Upland, Estados Unidos
- customer_care@tinylandus.com
- tinylandus.com
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 33% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
My order was missing pieces
My order was missing pieces. I sent an email on September 28th explaining the issue. It’s October 3rd and I haven't received a response.
From beginning to end really great
From beginning to end really great. Delivered in timely manner. Ease of putting dollhouse together and it really is such nice quality
Our grandchildren love it!! Thank you
Poor packaging
They shipped the items in their toy boxes without any sort of protection or anything. Just slapped the label on the outside of the product box. Naturally, they arrived very damaged. Luckily the toys inside weren’t messed up, but they are gifts so it’s not a great look to hand that over. They refunded me the shipping cost of $12 which I appreciate but I won’t be ordering from them again unless they change the way they package and ship their products.
I really liked the quality of the chair…
I really liked the quality of the chair I ordered for my granddaughter. The color is great and the chair is perfect for her. She will also be able to use it for a long time. It folds up nicely. I appreciate the washable cover. Well done.
Excellent customer service
Elaine was so helpful and communicative. Went above and beyond to solve my problem quickly and efficiently. Super thankful when I experience excellent customer service like this!
Perfect addition to her kitchen
The product arrived . It is wooden with beautiful colors and so realistic. I highly recommend for any toddler. Their imagination will soar!
Wonderful products
Beautiful craftsmanship and my granddaughter loved all the little things to do. Colors and quality are outstanding!
The product itself is wonderful
The product itself is wonderful and fits so nicely.
The amount paid and the shipping was a bit costly. It also didn't help that I found the same thing at Target, made by you, that went on a significant sale right after I purchased it.
Great blocks to help six month old…
Great blocks to help six month old grandbaby learn how to move and get ready to crawl
Tents —————Since I had already purchased the blue…
Since I had already purchased the blue tent and my grandson was thrilled with it, I decided to get a pink one for a Xmas gift for my co workers daughter….
Great product!!!
Not worth the money
I ordered the Iconic Wooden Play Kitchen and was very disappointed to receive what was obviously a used/returned product due to damage. The kitchen came chipped and marked up in multiple areas, with clear markers indicating where the damage was. Customer service didn’t seem to care because, as they explained, the “damage is cosmetic and doesn't compromise the overall structure or safety of the kitchen.” They offered a $15 “partial” refund on a $170 purchase for the cosmetic defects. Don’t waste your money.

Resposta da Tiny Land
The ball pit is wonderful!
The ball pit is wonderful!!
I'd highly recommend this and have shared with friends and colleagues how great it is!

Resposta da Tiny Land

Resposta da Tiny Land
Great product for my 2 year old
A well made product that will last my 2 year old for many more years. We use it in our reading nook for bedtime stories and can open the chair up for nap time!

Resposta da Tiny Land
Wonderful customer service
Wonderful customer service! I needed replacement parts after a move and even with a few hiccups in getting them delivered the customer service rep, Anne, was incredibly responsive and helpful.

Resposta da Tiny Land
I love Tiny Land’s products
I love Tiny Land’s products! They are so well made, so cute, such a great value, and I even enjoy assembling them! It does help to have a power drill, but easy instructions and holes that align. :) We have purchased a kitchen and just recently a dollhouse. Our granddaughter loves playing with them. Definitely promotes imaginative play! And Chris in customer service was so responsive and helpful when I couldn’t find a product on their website. He even followed up to make sure all was well. Tiny Land is my favorite!

Resposta da Tiny Land
DO NOT BUY
DO NOT BUY
The photographs on this website are incredibly misleading. I purchased the whiteboard/chalkboard, which looks like it comes with a natural wood frame and stand. However, while the frame is a natural wood, the stand is basically particleboard. Nothing matches and it looks absolutely terrible. The frame itself is even two separate colors. To say that I am disappointed is an understatement, and the return policy is absolutely absurd. Basically, they say if a package is opened you only get 50% back. On a $120 whiteboard, I would assume that I would be getting something that at least has matching components. Do not buy.

Resposta da Tiny Land
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