Terra Kaffe Avaliações 

I'm extremely happy with my Demi. I'm an early riser and it is a pleasure that even in the dark I can brew my Americano with an extra shot of espresso in the dark without disturbing the sleeping family. The grinder is a low humming noise and the whole brewing process takes seconds hardly noticeable. In short Demi is a welcome experience in coffee brewing, clean and fast.

Great espresso machine. Super customer support.

I have a 2 1/2 year old Terra Kaffe TK-02. When I got the machine, I loved it and the drinks it produced. The automatic features were terrific. However, after about a year - the machine fell apart. First - all of a sudden the unit stopped brewing strong coffee. I was instructed by TK to send it in for repair.... That took six weeks. When it came back - it was not fixed. They did replace the machine as it was on warranty. Then recently after another year machine got so hot inside - the heat deformed the side panel and I was worried about a fire. Terra Kaffe said - send it for repair for only $350. I said - no - that won't fix it based on my experience and I wound throwing out the machine as it was out of warranty. The only good thing about the deformed panel was it created an air path for better ventilation. My god for a price point of 2x what you can buy from a competitor I think "we" deserve better. I should have a machine that does not fall apart in front of my eyes. Buyer beware.

I couldn’t be happier with my experience with Terra Kaffe and my Demi. The customer service was absolutely excellent. They took the time to answer all of my questions, gave me some really helpful insight into the inner workings of the machine, and even helped me dial in the settings specifically for high-altitude brewing.

It’s clear that Terra Kaffe genuinely cares about their customers and wants them to get the most out of their machine. The level of knowledge, patience, and support I received was far beyond what I expected.

I’m extremely happy with my Demi and would absolutely recommend TK for the fantastic customer support alone. The Demi is also a welcome addition to our kitchen.

I just purchased a second Demi for my son after my daughter was raving about hers. The Demi is sleek and fits well in a NY apartment. The coffee is fresh and amazing. Incredible investment. Customer service is also top notch. I’m a huge fan!

I have the TK-01 for 5 years now and from time to time I would need support in troubleshooting my machine and their customer support has been wonderful! I happen to always get Eduardo who seems to always figure out what I need and send me videos on how to address my issues. I’m so grateful for him. He even is willing to do a video call if I needed extra help. Thank God his videos seems to do the trick! My TK-01 is still running, but will definitely choose them again if the need to replace it comes around!

I love my Demi. Good coffee. Simple to use and customise and easy enough to maintain. The icing on the cake was when I had a small plastic piece break off my brewer unit, I emailed customer service and they replied quickly, and took care of my issue right away. No run arounds.

Was having issues with my old TK01. Customer service did a good job troubleshooting and responded quickly to my messages. Ultimately, we decided to replace the unit with a new model. We were given multiple options and a great discount. Would purchase from this company again.

I purchased a TK-02 about two years ago, and to put it simply, I love it! Its ability to customize everything from your grind, temperatures, ounces, and to be able to create so many different drinks, makes the TK-02 customizable to your life.

The esthetics of the machine are clean and simple. It looks amazing on the counter! The TK-02 prompts on when your low on water, low on beans or to simply empty the drip tray help to keep the machine running smoothly. The menus are fully customizable and you can edit your choices to only the drinks you drink, and further customize each of those to your preferences. My only suggestion for a future version is to incorporate something that makes it easier to pull the machine forward on the counter when filling the bean hopper.

Finally. Customer service. Five stars is not enough. They’re a solid 10/10. I had an issue with my machine and from their immediate response to my first email, to helping to diagnose the issue, they provided friendly and professional service! On this aspect alone, I would not hesitate to purchase from them again!

Machine has been awesome, we have it in the office, and the simplicity of using it has been awesome. Customer service was super helpful when navigating through minor issues after a heavy use over the years, considering getting a second one for my house.

Great customer service. I was researching the materials of the milk frother and the team did thorough internal research to provide me the requested information. Looking forward trying the product.

Super fast reply, great understanding of the issue, friendly demeanor, and being very flexible about my "issue" with the color choice. I love it when the service treats me like a person, and not punishing me and making me feel like they don't care about my opinion. If you stand behind your product, then make sure I'm happy and I'll recommend it to my friends. And I have. Several times over.

I initially tried to use AI to help me solve an issue with my Demi which lead to several frustrating dead ends. After 2 email exchanges with the Terra Kaffe support team the issue was solved.

Well it’s First Class and 120% across all areas!! The quality and performance of the machines!!! Brewed coffee at a whole another level!! The coffee products etc. are far superior to anything I’ve experienced!!! Lastly the customer service, attention to detail, response time are to be admired…

I relocated cross country recently. The moving company was not allowed to touch my TerraKaffee machine - I carried it myself LOL.

THANK YOU!!! I highly recommend you guys!!

A.

I’ve been using the Terra Kaffe 2.0 for nearly two years and could not be happier. The build quality and engineering are obvious — the machine feels robust, operates smoothly, and has required virtually no maintenance. Performance is consistently excellent, producing great coffee with minimal fuss. When I did need help, customer support was prompt, knowledgeable, and helpful. Reliable, well designed, and backed by strong support — a smart investment for serious home baristas.

First, they have rental options to pay as you go. It makes sense for people who maybe cannot afford a Superautomtic machine right up front, that's awesome, and that tells me they have confidence in their products because most people will use a rental as a try before buy situation. Their confidence helps my confidence as a new customer. The Demi machine is as advertised, I like the dose options, the fact that an app does not exist, and lack of a touchscreen, those are all positives for me! I make 3-5 singles every morning and it works well. There are adjustments that you can make to dose, volume, and temp, but the adjustments are not anything crazy. Simple and straight forward. As always you need good beans to make good coffee. I recommend this machine to anyone interested in convenient, basic, espresso drinks. I have a Rancilio Silvia, and I have had 3 De Longhi machines, but I use the Demi every morning.

We love making lattes and using different coffees. We would like the lattes to come out hotter. We put them in the microwave for 15 seconds, not a big deal. We love our TK2.

Their customer support team is exceptional. They were quick to respond and provide support to fix and replace my machine. I think a fundamental element of great service is communication and Perla and her team provided just that. Their products are also innovative and simplistic making a great addition to any modern kitchen.

This machine and brand is exceptional! I can honestly say I haven’t bought coffee out since this machine came into my home in December 2025. It’s that good. Grinding my organic beans - no, having the machine grind my organic beans! - every morning has been a game changer. To have my lattes, flat whites, cortados, etc, every morning at home is such a luxury. This is an investment in your health and happiness. Daily life upgraded! Customer service is superb too. I have contacted them twice for different issues (one user error and another subscription issue) and the staff is quick, kind, and has solutions ready. Best purchase all year. Easy to use, easy to love!

I've owned TK-01, gifted 2 01's - and purchased a TK-02.

Terra Kaffe's product and support makes for a great experience pre and post purchase.

It is a staple, and visiting family/friends always love using it.