Texecom Ltd Avaliações 120

To be honest the alarm product I was sold 3 years ago has never worked. Every 4 or 5 months one of the sensors fails and the company clearly haven't any idea why. So now I would like my money back.

So now I've had the most useless reply "sympathising" with me. The fact is for 3 years YOUR product has failed. Sort it out with Moore Secure and give me my money back. If not I am going to the small claims court

Working in the security industry for over 20 years
I have used pretty much every intruder system there is.!
Texecom has always been my go to Brand.
From small domestic to fully policed systems Texecom wins hands down.
That linked with the fantastic support from the Tech team, pre sales team, and their amazing Rep Lisa Heaps, I have everything I need.
Im always kept up to date with new products and updates so my customers also feel they really get value for money.
Thank you Lisa and the team for always supporting myself and the industry when it counts...

We recently worked with our London Texecom representative Daniel Stoute on a security upgrade project, and the experience was exceptional from start to finish. The representative was not only highly knowledgeable about their products but also took the time to understand our specific project needs, providing tailored solutions that perfectly aligned with our requirements.

The level of professionalism and customer service demonstrated was truly outstanding. It’s rare to find a company that combines industry expertise with such a high level of personalised service. The representative was attentive, responsive, and went above and beyond to ensure we were fully satisfied with every aspect of the project.

We are extremely satisfied with our decision to work with Texecom and would highly recommend them to any business looking for reliable and effective security solutions. Their dedication to quality and customer satisfaction is second to none.

Thank you, Texecom, for delivering an excellent experience!

As a NSI gold installer of intruder alarms we have found the Texecom product range to be not just easy to install but more importantly reliable.
great technical support and fantastic reginal support team

We are an NSI Gold Company and have been using Texecom for many years now.
Texecom are a trusted manufactor with products and staff that we at Hewes are proud to work alongside with.

As an SSAIB accredited installer we have used the Texecom equipment for 25 years and believe that this is the best intruder alarm manufacturer on the market. Great products , great support and great people within the business itself.

I've been a loyal Texecom customer for many years, and my experience with their products and services has been consistently excellent. Their team is always helpful, and on the rare occasion that issues do arise, they resolve them quickly and without hesitation. I’ve come to trust Texecom for their reliability and dedication to customer satisfaction. The staff is knowledgeable, professional, and genuinely invested in making sure you get the best support possible. I highly recommend Texecom for their systems and unwavering loyalty to their customers. Great company, great people!

Thank you
MH
ATOM SECURITY UK

Great service great company to deal with.

It is great to work with a company that demonstrates true innovation and also with the support to back it up. Would highly recommend to get the best results.

A super collaborative business to work with and they have been so supportive of us. Well done Texecom !!

Fantastic, easy to use system which enables me to have peace of mind at all times.

Been using Texecom for a number of years, both installing and servicing, and have to say that it is one of the most installer & user friendly systems on the market to date. Technical Support is always a huge help and Dan Hewitt is always checking in to see how they can improve our experience overall.

Not many companies have driven the intruder technology forward. Great style keypads and captures. Wireless network which if installed properly is solid. Remote maintenance made easier and forward thinking. Easy to complain, but a company trying to keep up with technology. Not many are.

"We have proudly partnered with Texecom for many years, successfully installing hundreds of their top-of-the-line alarms throughout the UK. Texecom's products are truly unparalleled in quality, and their service is consistently efficient and prompt. Their dedication and reliability make them our trusted choice for security solutions.

My intruder Texecom alarm was installed by ABI Electrical and I couldn't be happier with it, the app to set and unset is simple to use and I get notifications when things change. The chrome keypad looks amazing in my hall.

I am quite frustrated with this system. The associated phone application to connect with the alarm system is dreadful. When the application actually works, it’s slow to connect and very clumsy in operation. Worse however, is that the application often fails to connect (I have 5 bars of WIFI) meaning you can’t activate your alarm or secure your house.. rendering the whole system as completely useless.

Absolute crap
Been installing Texecom Ricohet alarms for a number of years
They have been getting worse as the years have gone by
Alerts on the keypad you just can’t get rid of
It’s lost me money as the years have gone by
It’s good riddens to Texecom get you’re act together

Had the system now a year in a multi occupancy building. We have continuing Major problems with alarms setting off.
I thought it was Chinese to explain why does the display “Welcome back” both on un setting and says the same when you want to set the alarm my people don’t know whether it’s set or unset
What is wrong with a Welcome back to unset and exit or goodbye when leaving. Spoilt the ship for hapeth of tar… sadly again
Judged on the little things.. other systems as good with common sense displays.

I had my alarm system updated a year back. I find the V2 app very useful and only use the app to set and unset the system. Firstly you don't have the annoying exit siren and I can be sure everyone is out of the house. However the app is painfully slow. It takes about 40 seconds from first click, sign in, and eventually access to arm or disarm. In a false alarm it is much quicker to log into a keypad to disarm. The app is most useful for remote setting when not at home. Only had one issue when the server went offline. The engineer reset everything remotely as soon as the server was fixed.

Had the alarm system for over a year now and it is dreadful. Constantly loosing connection and unable to reset without calling out engineer, at my expense.
Don’t buy this product.