This has got to be the best technical back up service available makes others look like directory enquirers. This is the reason we use Pyronix as an installer you are always their to help
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Veja o que dizem as avaliações
Great technical support from Pyronix. They are always very helpful, definitely one of the best tech support available.
We had our Pyronix Enforcer system installed approx 6yrs ago on our new build property. Following the install and throughout the last 6yrs I have added many more sensors, I now have 5 PiR Sensors, 7 w... Ver mais
A empresa respondeu
Your technical support man confirmed what should happen when changing Jamming timer to zero mins on a Euro 162 .The panel was still going into Jamming fail after zero mins applied. I resolved issue af... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Pyronix is a Business to Business designer and manufacturer of market leading professional security products and technologies for the global security industry. Our systems are designed to be installed by professional security installers and utilise the latest technology to deliver superior security for homes and businesses.
Informações de contato
Braithwell Way, S66 8QY, Rotherham, Reino Unido
- 01709 700 100
- www.marketing.com
- www.pyronix.com
4,6
Excelente
444 avaliações
Respondeu a 75% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great technical support from Pyronix
Great technical support from Pyronix. They are always very helpful, definitely one of the best tech support available.
27 de abril de 2026
Avaliação não solicitada
This has got to be the best technical…
This has got to be the best technical back up service available makes others look like directory enquirers. This is the reason we use Pyronix as an installer you are always their to help
23 de abril de 2026
Avaliação não solicitada
Fantastic technical support as always
Fantastic technical support as always
16 de abril de 2026
Avaliação não solicitada
Resposta da Pyronix
Hi Stephen, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team👍
Excellent Tech Support and advise
Excellent Tech Support and advise
16 de abril de 2026
Avaliação não solicitada
Resposta da Pyronix
Hi, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to our Technical Support Team👍
The engineer was calm
The engineer was calm, professional and patient - this was needed as i have only installed one alarm around 4 years ago and was a little rusty on using the application.
15 de abril de 2026
Avaliação não solicitada
Resposta da Pyronix
Hi Chris, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to Gareth in our Technical Support Team👍
All questions answered cheers Pyronix…
All questions answered cheers Pyronix team yet again.
9 de abril de 2026
Avaliação não solicitada
Resposta da Pyronix
Hi Ian, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Pyronix have resolved the issue and…
Pyronix have resolved the issue and have kindly replaced the solar panel. I would like to thank you for your response
21 de março de 2026
Avaliação não solicitada
Resposta da Pyronix
Hi Yvonne, pleased to hear this was resolved for you, we appreciate you updating your review :) Many Thanks, Customer Support.
I have emailed pyronix 5 times after…
I have emailed pyronix 5 times after there reports asking for my email but they have not answered any emails. I have found a company that have helped with app but not the solar panel will have to order a new panel
10 de março de 2026
Avaliação não solicitada
Resposta da Pyronix
Good Afternoon Yvonne, thank you for providing your details. Looking at your email address, I can see there was some correspondence with our Customer Support Team - customer.support@pyronix.com back in November 2024 regarding a faulty solar panel. As per our Returns Policy, if a product is deemed faulty within the warranty period, Pyronix will provide a free of charge replacement. However, as we do not sell direct and only via distribution, you do not have an account with us. The product has to be returned via one of our distributors for us to be able to process this. We have emailed across further information, please confirm if you have a BATTERY-CAM or BATTERY/CAM2 – The product code should be displayed on the back of the camera. Is there a warranty date displayed on the product?
Excellent as always
Excellent as always, never let me down yet.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pyronix
Hi Jason, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Uso il sistema pyronix da diversi anni ma da due mesi l'app non funziona
Uso il sistema pyronix da diversi anni, ma da due mesi non riesco più ad utilizzare l'app home control 2.0 Non c'è verso di farla collegare con l'enforcer. Ho aperto un ticket con l'assistenza e funziona tutto perfettamente. Ho riavviato la centrale, ma niente da fare. L'app non si collega più. Ho letto che il problema è ricorrente con il sistema IOS, ma per anni ha sempre funzionato benissimo. Ho scaricato anche l'ultima versione dell'app 6.0.1. Potete darmi indicazioni? Grazie
12 de fevereiro de 2026
Avaliação não solicitada
Resposta da Pyronix
Ciao Simona,
grazie per la tua recensione, ci dispiace molto.
Puoi inviarci un'e-mail all'indirizzo customer.support@pyronix.com con maggiori dettagli sui problemi che stai riscontrando, l'ID di sistema univoco del tuo pannello e allegare una registrazione dello schermo del problema, così possiamo verificare alcuni aspetti? Grazie e buona giornata.
Phoned Technical helpline always super…
Phoned Technical helpline always super polite and helpful.
Never let me down.
I love the build quality and reliability of these panels.
J.C.Testing
7 de janeiro de 2026
Avaliação não solicitada
Resposta da Pyronix
Hi Jeff, thank you for the review, we really appreciate it! 😊
It is great to hear about your positive experience! We will pass your message across to the Technical Support Team👍
Superb
Superb, had a new fault description & once advised, i was able to identify 😊
Thank you…..
22 de dezembro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Matthew, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Euro mini
Thanks for your help sorting out the problem with the old euro mini
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Derek, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Good patient technical Staff.
Technical personnel - most patient, helpful and gave clear instructions, regading enquiry from our Admin department - all worked out fine, many thanks.
9 de dezembro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Linda, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Awful experience with Pyronix
We’ve had nothing but trouble with our Pyronix wireless alarm system since day 1. The batteries are constantly draining in the bell box and this results in warning messages (Siren wireless low battery) and beeping sounds from the alarm panel. Our installer has replaced around 30 batteries and the bell box itself. We’ve spent £2,000 on this system, £430 on chasing faults and replacing batteries. ‘RF switching’ is another fault message we’ve encountered and Pyronix customer services describe this fault as “switching of frequencies due to interference in the environment”. They told me this could be due to LED streetlights in our area or even from an Airport! Wow! How is a customer supposed to deal with this? The Pyronix go-to-market strategy is broken as they rely on 3rd party installers some of whom do not have in depth knowledge of their system. Pyronix is a b2b business and they are slope shouldered when in comes to dealing with customers with chronic technical issues. I’ve had multiple telephone and email exchanges with Pyronix. They expect the end customer to keep shelling out to pay for the investigations around why batteries are draining and why frequencies are switching due to interference in the environment. If I was to start again I would not choose the Pyronix wireless alarm system.
5 de dezembro de 2025
Avaliação não solicitada
They consistently address my concerns…
They consistently address my concerns quickly and efficiently!
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Joel, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Resposta da Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Absolute patients of the call taker.
19 de novembro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Kevin, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
I needed help with a customers panel.
I needed help with a customers panel.
Spoke with the technician team who was able to fully resolve the issue.
Well done
6 de novembro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi David, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
Great support from the engineer
Great support from the engineer, sorted issue within a couple of mins
31 de outubro de 2025
Avaliação não solicitada
Resposta da Pyronix
Hi Ian, thank you for the review, we really appreciate it. It is great to hear about your positive experience! We'll pass your message across to the Technical Support Team👍
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