At this point I give up with their sizing. So I have purchased several dresses over time. The linen one you have to size up, the ones with a bow or a rose in front you should size down. Annoying and i... Ver mais
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Veja o que dizem as avaliações
Always 5 stars with Sleeper. I’ve never received so many compliments, or felt so beautiful (and this goes for every single piece I’ve ever ordered). Their fabrics are gorgeous, their cuts — stunning,... Ver mais
A empresa respondeu
Sorry but the quality does not meet expectations of a higher end brand. Immediately upon taking the dress out of the package I tried it on and a button popped off…then a second. They were the last two... Ver mais
A empresa respondeu
Leider eine totale Enttäuschung. Ich habe ein Pyjama bestellt und bezahlt. Nach ca. 9 Tagen fragte ich nach, wann dieses verschickt wird. Daraufhin wurde mir geantwortet, dass meine Bestellung in mein... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Sleeper first walking sleepwear brand was founded in 2014 by two ex-fashion editors Kate Zubarieva and Asya Varetsa. Sleeper debut Winter Collection FW14-15 was recognized by editor-in-chief of Vogue Italia Franca Sozzani, who named Sleeper the brand o...
Informações de contato
02000, Kyiv, Estados Unidos
- the-sleeper.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I bought a set of pajamas on dec 3rd…
I bought a set of pajamas on dec 3rd thinking it would arrive before New Year’s Eve , on December 13th , 10 days after placing my order I contacted their customer service ( no issues there , lovely person ) they told me my order was being made and it was going to be shipped in a week or week and a half ,almost New Year’s Eve and still no signal of my item being shipped , I contact their customer service again a couple of days ago and still no answer , I paid through Klarna and now I’m having issues with them cause it’s been so long since my order has been “pending “ at this point I’m so disappointed, I was a recurrent client and never had any issues , but this certainly leaves a bad taste in my mouth ,not sure if I’m going to purchase anything from this brand again .

Resposta da Sleeper
I love love my Sleeper outfit
I love love my Sleeper outfit, the quality and craftmanship are really obvious and I am enjoying wearing it so much! Packaging is really luxe too... I have to also give big thanks to their amazing customer service, especially as I had some challenges getting the package in time for Christmas (the postman delivered it to the wrong address, so my package was lost for a few days). Anastasiia from The Sleeper team was super helpful during that entire time and they even offered to send me another pajama, again, if the previous one got lost somewhere during delivery. That was much appreciated, thank you so much!

Resposta da Sleeper
Needed to return and they made it easy
Needed to return and they made it easy, love the product

Resposta da Sleeper
Basically scammed
So bad… my trousers never arrived and customer service is absolutely not responsive. They have been ignoring me for almost a month now! Do not order with shipping in Europe, maybe they are better with the US but in Europe they are just unreliable.

Resposta da Sleeper
Absolutely love my party pjs
Absolutely love my party pjs. Fantastic quality. Very comfortable. Packaged beautifully. Definitely recommend. Thank you.
All Good
All Good! 👍🏻 The outfit is super cute and would have loved to wear it over the holidays. Customer service was excellent and will definitely order again.
Sleeper addicte
Am in love with the design and fabrics.
The Sleeper team are well talented and professional.

Resposta da Sleeper
Happy Customer!
My order came so quickly in the mail ! The quality is so beautiful and how it’s packaged in its own linen bag and their customer service was so friendly , efficient and prompt. I can’t wait to place my next order!

Resposta da Sleeper
Ist was a Great Experience !!!
Ist was a Great Experience, the customer Service was excellent!
Thank you very much!!!

Resposta da Sleeper
No free returns
Despite advertising 'free returns' this is not the case. If returning from the UK you will need to return to the Ukraine at a cost of £25 for one dress.
Not impressed, I should have read all the reviews before I purchased

Resposta da Sleeper
Excellent customer service.
Totally in love with Sleeper outfits, tend to buy every season a piece or two. Also, so pleased with their customer service team, especially Varvara. I purchased a linen suit a few months back and after a couple of washes the material started to fray due to it being quite thin and delicate. Varvara offered to make me a new blouse for gratis with no hesitation.

Resposta da Sleeper
Great customer service
Great customer service. It’s a very client oriented brand. Loved the clothing quality. Special thank you to Varvara for willingness to help and empathy. Definitely would recommend this brand to friends.

Resposta da Sleeper
great customer service and Pj’s.
i had a problem with the website and the customer service has been stellar. they are nice and easy to work with and i LOVE the pj’s i ordered. i go them for my xmas card this year and i cant wait to wear them becasue they are sooooo soft and comfy. i will recommend Sleeper to all my friends.

Resposta da Sleeper
Neat packaging, shipped fast, cute clothes
I’ve purchased two Sleeper dresses. One I purchased directly through the official website. They ship fast, package arrived at my home within 3 days. The dress came with a special storage bag and a notecard with the name of the employee who made your item. I think it’s a neat idea because it’s a reminder that real people work hard on the clothes we wear and usually take for granted. I have Belle and Brigitte dresses both in Pink Vichy (pink gingham), it’s the perfect shade of pastel pink. The dresses are so comfy, simple yet beautifully detailed. The Belle in particular is one you can both dress up or down. This is a brand I’ll be following from now on.

Resposta da Sleeper
I placed an order and found that the…
I placed an order and found that the pajamas I received were much too small. Marina from Sleeper took care of the exchange for me very kindly. I had a good experience. Although it was a little unexpected to pay for shipping, I did receive my order in a reasonable amount of time. I wanted to add too that the quality of silk is absolutely unmatched. I collect silk pajamas and I found it to be incredibly thick and the finishes are gorgeous.

Resposta da Sleeper
I never seen like this customer service…
I never seen like this customer service they always help and every time i order i know that i have good choices for chose this brand i have corner in my clothes only from sleeper i have best pyjamas ever i can wear them in gathering family and in any where else even i have depression if i wear them i feel like im a princess in my littile home i can spend money in pyjama more then dress for out side wearing you can wear it every day even but i could not wear it if will sleep is comfortable but very sensative like the party pyjamas but still worth it !
Will not be last order from this beautiful designer and brand
Never late will i email them even if not response in same time at least in same day
All the bset to my lovely brand
Can not get enough from talking about this cute brand❤️

Resposta da Sleeper
The best costumer service and shopping…
The best costumer service and shopping experience i have ever had!

Resposta da Sleeper
I requested a price adjustment after a…
I requested a price adjustment after a dress I ordered went on sale 5 days after I placed the order. Marina helped me in and in one email exchange I received a $75 credit back on my card. Excellent customer service! And beautiful clothes. I look forward to future purchases!

Resposta da Sleeper
This was my first sleeper Atlanta…
This was my first sleeper Atlanta purchase … currently 5 months pregnant and feel so amazing in this gorgeous dress will be purchasing 2 more to end of summer . Thank you for making quality pieces. Wish this mama can model your dresses with this cute bump.

Resposta da Sleeper
The best costumer service and shopping…
The best costumer service and shopping experience i have ever had!

Resposta da Sleeper
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