Everyone involved was caring, compassionate and professional. They made sure that everything was taken care of and kept me informed throughout the process. The experience was made as easy as possible... Ver mais
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Veja o que dizem as avaliações
Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... Ver mais
Car insurance is something you normally buy but never use. I hadn't had any incident in over 20 years so when I was involved in a hit and run I had to make a claim. They honestly made the process so e... Ver mais
When I had a collision the claim was handled efficiently. The car was repaired without any problem. Everything ran very smoothly from the claims point of view. However after the accident the AA decid... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.
Informações de contato
Reino Unido
- theaa.com/breakdown-cover/accident-assist
4,6
Excelente
348 avaliações
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Seamless from start to finish although…
Seamless from start to finish although disappointed that car was returned with paint on window and adhesive marks to bonnet
3 de fevereiro de 2026
Resposta da The AA Accident Assist
Hi Karen, we’re pleased to hear the process was seamless and we hope any issues have been raised with the team directly so these can be looked into. Thanks for your feedback.
Excellent value with perfect bodyshop…
Excellent value with perfect bodyshop partners. Will definitely renew. App doesn’t direct to insurance claims, just breakdown cover. Cheers for getting me back on the road.
3 de fevereiro de 2026
Everything handled perfectly
12 de janeiro de 2026
Process&speed of claim excellant from…
Process&speed of claim excellant from start to finish.
3 de fevereiro de 2026
Took a long time to complete a simple…
Took a long time to complete a simple repair. I had to deal with the car hire and repairer direct. Manyana seemed to be the rule, whilst at the same time accruing car hire fees for the 3rd party to pay.
28 de janeiro de 2026
Resposta da The AA Accident Assist
Hi there, we hope you're alright.
We can see from this that there was a dispute with some of the terms of the hire vehicle which then led to the delay. We we also advised from yourselves not to collect the vehicle until after a certain point, which is why this took a little longer.
We hope this helps.
My claim was dealt with quickly and…
My claim was dealt with quickly and staff who were caring
28 de janeiro de 2026
From start to finish was kept informed…
From start to finish was kept informed of every stage of repairs
28 de janeiro de 2026
Wonderful staff
The staff were extremely helpful and reassuring throughout the whole process of the claim
12 de novembro de 2025
Very satisfied the way my claim was…
Very satisfied the way my claim was handled
27 de janeiro de 2026
Resposta da The AA Accident Assist
Fantastic news 😁.
The AA handled our accident claim…
The AA handled our accident claim brilliantly
27 de janeiro de 2026
Helpful.
Very helpful on the phone ,very easy to report the claim ,within 24 hours everything was getting sorted out .
27 de janeiro de 2026
Excellent service throughout the claims…
Excellent service throughout the claims process. From reporting the accident on line, then dealing with the car repairers & car hire company.
27 de janeiro de 2026
Excellent service managing claim for me
25 de janeiro de 2026
Resposta da The AA Accident Assist
We're over the moon to hear this and hope any repairs go smoothly, Hilary 🤞💛.
Excellent service
Excellent service . Clear and empathic representatives. Professional and efficient service. Top quality insurance cover
23 de janeiro de 2026
efficient service and quick response
23 de janeiro de 2026
Very reassuring to be able to speak to…
Very reassuring to be able to speak to someone on the phone about my accident and peace of mind
22 de janeiro de 2026
Right from the very start of calling…
Right from the very start of calling the AA , I was listened to, the AA sorted everything out for me regarding getting my car checked out after the accident and arranging a replacement car for the duration of the checks.
20 de janeiro de 2026
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